崗位職責
§? Assists the Assistant Manager in efficiently managing the Department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.
協(xié)助賓客服務經(jīng)理確保部門按照既定的理念順暢運作，并始終提供禮貌、專業(yè)、快捷、靈活的服務。
§? Liaises with Housekeeping and other related departments on daily operations.
在日常運作中與客房部及其它部門密切配合。
§? Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Assistant Manager if no immediate solution can be found.
以禮貌、高效的方式處理客人的要求，遇到問題或投訴時，如果不能馬上找到解決辦法，則進行匯報，并給以迅速追蹤。
§? Establishes a rapport with guests, maintaining good customer relationship.
與客人建立并保持良好的關系。
§? Ensures that the cashiering and credit procedures are strictly adhered to.
確保收銀及信用卡程序被嚴格遵守。
§? Organises and liaises with Housekeeping Department to ensure that the established cleaning schedules are strictly adhered to.
與客房部配合，確保嚴格執(zhí)行已定的清潔計劃。
§? Ensures that all guests’ messages, mail, fax and parcels are handled and distributed properly.
確保正確處理所有客人的留言、郵件、傳真及包裹。
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§? To ensure that all guests check in/ out are being handled according to the Departmental Operations Manual requirements.
確保按照部門運營手冊的要求為客人辦理入住及離店手續(xù)。
§? Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information.
確保以真確的方式處理客人的信息及文件，以保守客人信息的機密性。
§? To ensure that guest’s room number is not given to unauthorised person as to ensure maximum security for the in-house guests.
確保不將客人的房間號提供給未被授權的人，以最大限度地保證住店客人的安全。
崗位要求
1、大專以上文化程度，英語會話流利，會操作Opera系統(tǒng)。
2、性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。
3、通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規(guī)范。
4、熟知本地交通旅游、文化、風俗、美食、娛樂等到信息。
5、相貌端正，身體健康。
