工作職責(zé)
Supervise the implementation ofhousekeeping standards and procedures in relation to:
監(jiān)督客房部各項標準和工作程序的執(zhí)行 :
Bedroom service臥室服務(wù)、Bathroom service衛(wèi)生間服務(wù)、Valet service洗衣服務(wù)、
Cleaning service清潔服務(wù)、Linen maintenance布草維護
Recommended changes to thesestandards and training needs on an ongoing basis
就這些標準和培訓(xùn)需求提供持續(xù)性的改進建議。
Maintain a current and thoroughknowledge of all housekeeping systems
對客房部所有系統(tǒng)有最新和完整的知識。
Open and close the shift andensure effective shift hand over
負責(zé)管理接班和交班工作,以確保交接班過程的有效進行 。
Management of all incoming andoutgoing calls管理所有的呼入和呼出電話。
Solve employee grievances解決員工受到的不公正待遇問題。
Perform Room allocations分配客房
Perform Room inspections檢查客房
Prioritise arrival rooms排列抵店客人客房的優(yōu)先順序。
Liaise with Front Office forguest and hotel requirements
配合前臺滿足酒店和客人的要求。
Ensure guest valet is processedand delivered in a timely manner
確保及時為客人提供洗衣服務(wù)并送還。
Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories)協(xié)調(diào)特別項目(如參觀客房,除蟲,窗戶和地毯的清潔,客房供應(yīng)量)。
Manage all special requestsmade by guests處理客人所有的特殊要求。
Visit in-house guest, andcollect guest profile and comments everyday
每天拜訪住店客人,并收集客人的客史資料及客人意見書
Ensure consistency within thedepartment確保部門內(nèi)工作的一致性。
Management of lost property forthe hotel管理酒店的遺失財物。
Ensure you have completeknowledge of room types, layouts and facilities
確保具有客房類型,設(shè)計和設(shè)施的全面知識。
Manage storage areas管理倉庫
Maintain adequate stock levels保存充足的用品存貨。
Complete stock takes asrequired按要求完成庫存盤點工作。
Maintain stock levels維持存貨水平
Conducts shift briefings toensure hotel activities and operational requirements are known
進行交接班說明,確保了解酒店的工作和運營需求。
崗位要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數(shù)時間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
Able to speak, read and writeEnglish具有說,讀和寫英語的能力。
Proficient in the use ofMicrosoft Office熟練使用微軟辦公軟件
Organizational and trainingabilities具有組織和培訓(xùn)能力
High School or Diploma in HotelAdministration, Hotel Management or equivalent
高中或酒店行政管理,酒店管理或相當?shù)拇髮W(xué)歷。
3 years housekeeping experiencepreferably in a hotel of similar size and complexity and including supervisoryexperience or training.
最好擁有在相似規(guī)模酒店3年客房工作經(jīng)驗,包括的管理經(jīng)驗或培訓(xùn)經(jīng)驗。