1.Conduct a hotel-wide yearly training needs analysis and develop (with department heads’ input) an annual Training Plan that supports and contributes to business needs.
根據(jù)培訓(xùn)需求調(diào)查,進(jìn)行酒店全年度培訓(xùn)需求分析,并制定年度培訓(xùn)計(jì)劃,支持酒店業(yè)務(wù)拓展需求。
2.Administers the Training and Education Budget in keeping with HR Policy guidelines.
依照人力資源政策指南,管理培訓(xùn)和教育經(jīng)費(fèi)預(yù)算。
3.Communicate, plan & manage the implementation of HR/Training and Development initiatives to Team Members in accordance with HR strategies & priorities.
根據(jù)人力資源戰(zhàn)略和優(yōu)先順序,傳達(dá)、規(guī)劃并管理旨在提高員工的積極性的人力資源培訓(xùn)和發(fā)展的實(shí)施。
4.Strictly follow , implement and monitor the training items on Quality Assurance (QA) checklist and Brand Training Requirement and ensure those training can be completed by relative leaner group within the required time range.
嚴(yán)格執(zhí)行和監(jiān)督QA檢查表及品牌培訓(xùn)要求,保證相關(guān)學(xué)員在時(shí)間范圍內(nèi)按照要求完成其對(duì)應(yīng)課程。
5.Assists in the selection of Departmental Trainers, then trains and develops them through ongoing workshops and monthly meetings.
協(xié)助進(jìn)行部門培訓(xùn)師的選拔,并對(duì)其進(jìn)行正在進(jìn)行的培訓(xùn)課程和每月部門培訓(xùn)師會(huì)議等的培訓(xùn)。
6.Plans, implements, and coordinates periodic safety training events and actively promotes safe work practices as an integral part of all skills training.
規(guī)劃、實(shí)施并協(xié)調(diào)定期的安全培訓(xùn),并將安全工作提案例作為技能培訓(xùn)的組成部分進(jìn)行積極提升。
7.Joins with the Director of Human Resources and respective Department Head in orienting and acculturating new team members.
與人力資源部總監(jiān)及各部門主管配合參加對(duì)新員工進(jìn)行的入職培訓(xùn)。
8.Proactively shapes a service-oriented culture within the operation that predisposes employees to take responsibility for guest satisfaction. Provide related Training and support to help SALT improvement as good Business Partner.
積極形成以服務(wù)為導(dǎo)向的酒店文化,使得員工以顧客滿意為己任。關(guān)注SALT趨勢(shì),并協(xié)助營(yíng)運(yùn)部門做好有助于賓客滿意度提升的培訓(xùn)與支持。