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崗位職責(zé) Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel.?Upgrade guests as required. Promote hotel services, and offer?efficient and professional service of food and beverages?(include BQT, Bar, In-Room Dinner), while ensuring guests receive optimum service in accordance with the standards, policies and procedures of?Hilton Garden Inn?hotel. 熱情友好的問候客人，確保提供高效一致的服務(wù)。對入住期間的各種需求和問題予以快速解決，銷售酒店各項產(chǎn)品確保利潤最大化。同時要求在餐廳服務(wù)（包括宴會，大堂吧，送餐）的服務(wù)人員能為客人提供有效率以及專業(yè)的服務(wù)，符合希爾頓花園酒店服務(wù)標準令客人感到舒適滿意。 ? 任職資格： 1.?Ability to read,?Listen and communicate effectively in English, both verbally and in writing. 能用英語有效的傾聽和進行溝通。 2. Ability to access and accurately input information using a moderately complex computer system. 熟練操作酒店電腦操作系統(tǒng)。 3. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate?information?and resolve conflicts. 擅長于處理賓客關(guān)系，能有效快速的應(yīng)對處理各種問題。 4.?Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 5.?Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。 6.1 or 2 years of related working?experience preferred. 一至兩年相關(guān)工作經(jīng)驗者優(yōu)先。