1.Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
了解每個宴會的菜單,能夠解釋每道菜的主要成分和制作方法。
2. Follow timing procedures for setting each course.
根據(jù)流程上菜。
3. Greet and serve guests, following guidelines for aggressive hospitality and all other details of our policies and procedures regarding the service of food and beverage.
根據(jù)與餐飲服務(wù)相關(guān)政策的所有細(xì)節(jié)和好客的姿態(tài)招呼和服務(wù)客人。
4.Acknowledge and respond to all guest requests, bringing them to the attention of captain or supervisor as appropriate.
對于客人的要求要負(fù)責(zé),必要時報告上級。
5. Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures.
在服務(wù)過程中保持工作區(qū)域干凈整潔。時刻查看被分配的區(qū)域,更換煙灰缸,補(bǔ)充水、茶和咖啡,移走不需要的調(diào)味品或服務(wù)器具。
6. Know and use “suggestive selling” techniques when possible in selling a la carte wine, mixed drinks, after dinner cordials, coffees.
懂得并盡可能用“建議式銷售”技巧建議已用完餐后茶點(diǎn)需要點(diǎn)酒或混飲的客人。
7. Follow all guest check and money-handling procedures when serving a la carte beverage orders.
按菜單點(diǎn)飲料服務(wù)時,根據(jù)規(guī)定為客人結(jié)帳。
8. Always notify the captain before leaving the floor or banquet service area.
在離開工作區(qū)域或樓層前一定要通知上級。