Following and comply with each task or job assigned by the department superior leader.
服從上級(jí)領(lǐng)導(dǎo)安排的工作和任務(wù)。
Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff.
負(fù)責(zé)當(dāng)班酒店前線和后線部門的正常運(yùn)作。
Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs
遵循前廳政策，程序和標(biāo)準(zhǔn)指導(dǎo)前臺(tái)辦理入住、退房，提供客人幫助及滿足客人的需求。
Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、
管理下屬的績(jī)效,確保前臺(tái)操作有效地運(yùn)行。
Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR.
通過控制排房來協(xié)調(diào)團(tuán)隊(duì)、客房促銷、增銷，通過控制房間庫存、安排團(tuán)房、包價(jià)、增銷等，制定晚退房等收費(fèi)政策，最大限度地提高酒店收益。
Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction.
處理發(fā)生在當(dāng)班期間所有客戶的投訴，以確?？腿说臐M意度。
Greets VIP guests upon their arrival and escorts them to their room.? Establishes good support and offers assistance for the length of their stay.
迎接貴賓的到來,護(hù)送他們到他們的房間，與貴賓建立長(zhǎng)久良好的關(guān)系。
During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation.
在滿房的情況下，用專業(yè)的外交方式處理超額預(yù)定情況，把客人的不滿意度降到最低。
Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.? Takes corrective actions if necessary.
每個(gè)班次至少巡查酒店兩次確保酒店整潔、干凈和安全，對(duì)不規(guī)范的地方采取措施。
Keeps?abreast?of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
熟悉所有的應(yīng)急程序措施，了解酒店的促銷活動(dòng)、產(chǎn)品知識(shí)，并開會(huì)傳達(dá)VIP抵達(dá)和每日的活動(dòng)等，確保所有前線工作人員都能夠自信地回答客人的要求和問題。
Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
每日記錄并發(fā)送交班日志關(guān)于酒店的客人投訴，及特殊事例需要跟進(jìn)的事項(xiàng)，確保事件被跟進(jìn)完成并保證客人滿意度。
