亚洲欧美自偷自拍视频图片,伊人久久精品亚洲午夜,亚洲精品一区二区三区四区高清,荫蒂添的好舒服视频 ,最近免费中文字幕大全免费版视频

崗位職責(zé) 1.向客人提供準(zhǔn)確訂房信息； 2.落實“預(yù)訂未到客人”的名單和每日團(tuán)隊取消情況； 3.為所有的預(yù)訂員準(zhǔn)備工作時間表和日程表； 4.管理每日/每月/每年的日常通信（函）的書信； 5.預(yù)測現(xiàn)有和未來的預(yù)訂情況，客房出租情況并制作預(yù)測報表； 6.熟悉處理房間預(yù)訂的程序； 7.負(fù)責(zé)接聽店內(nèi)外電話，根據(jù)客人需求做好電話轉(zhuǎn)接。 8.根據(jù)客人需要做好叫早設(shè)置等 9.有一定的收益管理知識 崗位要求： 1.有同崗位工作經(jīng)驗優(yōu)先，可接受資深主管晉升 2.溝通表達(dá)能力佳，有一定的抗壓能力

【崗位職責(zé)】 1、通過訓(xùn)練領(lǐng)導(dǎo)和激發(fā)團(tuán)隊員工。 2、其他經(jīng)理不在的情況下，代替其他經(jīng)理和總經(jīng)理作為整個酒店的職責(zé)經(jīng)理。 3、積極地參加職業(yè)培訓(xùn)，讓員工保持水平一致。 4、訓(xùn)導(dǎo)團(tuán)隊，提高員工水平，激勵他們完成目標(biāo)。 5、致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)。 6、及時有效的和賓客溝通，確保給顧客及時的答復(fù)。每個客人的投訴要求必須要在二十四小時內(nèi)解決。 7、將客人送至客房，介紹客房布局，確保行李及時遞送等。 8、采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知其他賓客關(guān)系經(jīng)理?；卦L客人，確?？腿藢鉀Q方法滿意。 9、關(guān)注客戶信息和喜好，確保滿足客人的要求。 10、作為接待VIP客人的酒店員工，要確保為客人提供人性化服務(wù)。 【崗位要求】 1. 二年以上前臺工作及一年以上前臺管理工作經(jīng)驗； 2. 熟練使用酒店管理系統(tǒng)軟件及熟悉前廳工作的操作流程； 3. 具有良好的溝通協(xié)調(diào)能力；

禮賓部督導(dǎo) Concierge Supervisor ?? Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Valet.? Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP. 監(jiān)督和控制行李服務(wù)，包括行李員，門童以及司機。保證所有客人的行李都按照酒店標(biāo)準(zhǔn)存放。 ? ?? Ensure a high quality of service is provided to all external and internal customers of your department. 無論對于內(nèi)部或外部的顧客，均須提供高標(biāo)準(zhǔn)服務(wù)質(zhì)量。 ? ?? Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.??????????????????????????? 服從上司對你的工作安排，同時保證工作時專心致志，努力為酒店創(chuàng)造價值。 ? ?? Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 依據(jù)《員工手冊》所描述的相關(guān)政策、制度和程序來規(guī)范你的工作表現(xiàn)，且無論何時、何地都要盡力體現(xiàn)團(tuán)隊合作精神。 ? SPECIFIC DUTIES: 特別工作要求； ? 1.???????? Supervise and control the activities of the Bellman, Doorman and Valet. ??????????? 監(jiān)督行李員，門童以及司機的日常工作。 ? 2.???????? Inspect general appearance of Bellman, Doorman and Valet upon reporting to work. ??????????? 每日工作前要檢查行李員，門童以及司機的儀容儀表。 ? 3.???????? Perform Concierge and Bell Service. ??????????? 提供行李及禮賓服務(wù)。 ? 4.??????????? Ensure all arriving and departing guests are attended to promptly. 保證所有入住以及退房的客人得到同樣迅速的服務(wù)。 ? 5.??????????? Ensure all services rendered by Bellman are recorded in the Bellman movement log. 確保所有服務(wù)完成后使用行李行動登記表。 ? 6.??? Ensure all Bellman uses the movement log all the time. ?????? 確保行李員使用登記本。 ? 7.??????????? Record all storage accordingly. Temporary storage on clip file and long term storage in the ‘Long Term Storage’ book and issue tags accordingly. 所有的行李都要登記。短期寄存以及長期寄存分別登記在不同的登記本上，并附有行李牌號碼。 ? 8.??????????? Maintain smooth operation at all time and ensure there is no traffic congestion at the Hotel’s forecourt. 無論何時都要確保酒店的正常營運，以及確保酒店正門的交通暢通。 ? 9.???????? Attend daily briefing and 15 minutes training. ??????????? 主持每日部門會議以及15分鐘培訓(xùn)。 ? 10.?????? Conducting classes and 15 minutes training for Bellmen on ‘Rooming Procedures’ as established by the department / section head. ??????????? 嚴(yán)格按照安排好的酒店要求做好15分鐘培訓(xùn)。 ? 11.?????? Maintain good and consistent co-ordination with Front Desk to facilitate the delivery of the guest luggage, room changes etc. ??????????? 與前臺員工保持良好的溝通，以確?？腿诵欣畹呐伤停约皳Q房情況等等。 ? 12.?????? Ensure function sheet displayed on notice board is updated. ??????????? 確保信息欄中的宴會信息是更新的。 ? 13.???????? Maintain cleanliness and order at the hotel lobby. 確保酒店大堂的清潔。 ? 1.???? ????? Plan weekly roster for the Bellmen and Doormen. 給所有行李員以及門童排班。 ? 2.???? Ensure equipment used for daily operation is handled with care and all trolleys are polished every night. 仔細(xì)維護(hù)日常使用的行李車等設(shè)備。 ? 16.? Maintain the cleanliness and the condition of the all flags. ?????? 保持旗幟的清潔。 ? 17.? Understand the hotel’s safety features and procedures. ?????? 了解酒店內(nèi)的安全設(shè)施及應(yīng)急措施。 ? 18.?????? Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner. ??????????? 確保所有的行李員在待客服務(wù)時做到熱情和微笑。 ? 19.???????? Maintain effective service in line with the Hotel’s Corporate Image 按照萬豪的標(biāo)準(zhǔn)堅持有效率的服務(wù) ? a)??????????? Company’s Grooming Standard 酒店的儀表規(guī)定。 ? b)??????????? Standard Operation Procedures 標(biāo)準(zhǔn)操作程序。 ? c)??????????? Departmental Policies 部門營運的步驟。 ? 20.???????? To exhibit an immaculate grooming at all times without any compromise for lesser quality other than that established by Marriott Lodging Group to project a professional image. Immaculate grooming includes neatly trimmed and combed hairstyle, a well balance and appropriate make-up, properly trimmed fingernails as stipulated in the Standard of Performance. 確保按照萬豪的要求注意自己的儀容儀表，例如鬢角，頭發(fā)，化妝，指甲等等。 ? 21.???????? To constantly display an excellent level of courtesy and etiquette in the presence of both guests and team members of the Marriott Lodging Group. Proper and pleasant choice of words is to be used at all times without discrimination. Pleasant disposition is to be display at all times in all locations within the hotel. A strong bond of cooperation and teamwork are to be embodied and exercise at all times to all team members of the Marriott Lodging Group. 不論對客人還是同事都應(yīng)保持良好的禮貌禮節(jié)。注意言辭。這一切，是建立良好同事關(guān)系以及處理一切事物的基礎(chǔ)。 ? 22.???????? To be punctual and achieve full attendance for all training programs provided by the hotels. 積極參加酒店組織的培訓(xùn)計劃。 ? 23.???????? To provide feedback during briefing daily on suggestions or complaints from guests regarding the level of service or the smoothness of the policies and procedures practiced. 在部門會議上積極反饋客人的意見以及服務(wù)上的優(yōu)缺點。 ? 24.???????? To assume any other duties or responsibilities as assign by the management. 學(xué)會發(fā)現(xiàn)其他的責(zé)任并匯報給管理層。

【崗位職責(zé)】 1、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、常客的姓名，了解酒店的所有活動； 3、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 【崗位要求】 1、大專以上文化程度，流利的英語口語； 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責(zé)任感； 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。

Following and comply with each task or job assigned by the department superior leader. 服從上級領(lǐng)導(dǎo)安排的工作和任務(wù)。 Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff. 負(fù)責(zé)當(dāng)班酒店前線和后線部門的正常運作。 Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs 遵循前廳政策，程序和標(biāo)準(zhǔn)指導(dǎo)前臺辦理入住、退房，提供客人幫助及滿足客人的需求。 Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、 管理下屬的績效,確保前臺操作有效地運行。 Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR. 通過控制排房來協(xié)調(diào)團(tuán)隊、客房促銷、增銷，通過控制房間庫存、安排團(tuán)房、包價、增銷等，制定晚退房等收費政策，最大限度地提高酒店收益。 Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction. 處理發(fā)生在當(dāng)班期間所有客戶的投訴，以確保客人的滿意度。 Greets VIP guests upon their arrival and escorts them to their room.? Establishes good support and offers assistance for the length of their stay. 迎接貴賓的到來,護(hù)送他們到他們的房間，與貴賓建立長久良好的關(guān)系。 During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在滿房的情況下，用專業(yè)的外交方式處理超額預(yù)定情況，把客人的不滿意度降到最低。 Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.? Takes corrective actions if necessary. 每個班次至少巡查酒店兩次確保酒店整潔、干凈和安全，對不規(guī)范的地方采取措施。 Keeps?abreast?of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. 熟悉所有的應(yīng)急程序措施，了解酒店的促銷活動、產(chǎn)品知識，并開會傳達(dá)VIP抵達(dá)和每日的活動等，確保所有前線工作人員都能夠自信地回答客人的要求和問題。 Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 每日記錄并發(fā)送交班日志關(guān)于酒店的客人投訴，及特殊事例需要跟進(jìn)的事項，確保事件被跟進(jìn)完成并保證客人滿意度。

一、工作檢查???Work Check 確保所有前臺員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進(jìn)行。?? ?????????????????????????????????????? Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards. 監(jiān)察每天的到達(dá)客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成。?? ?????????????????? Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.?????????? ????????????????????????????????????????????????????? 將客房部的房態(tài)報告與前廳部的比較，一旦有任何差異通知賓客服務(wù)經(jīng)理。??????? ???????????????? Reconciles room status report of Housekeeping with that of Front Office, advises guest service? manager of any discrepancy.????????? ???????????????????????????????????????????????????????????????? 評估下屬的行為表現(xiàn)，如有必要主動作出相應(yīng)的行動計劃。 Evaluate subordinate behavior, such as is necessary to make corresponding action plan.???? ????????? 與夜間安全負(fù)責(zé)人密切合作并檢查一切安全設(shè)施。?????????? ?????????????????????????????????????????????????????????? Works closely with the night security officers on duty and co-ordinates closely on anything which necessitates their presence. 二、日常工作???Routine 與客房部密切合作留意客人的房態(tài)，適當(dāng)操作房態(tài)系統(tǒng)???????? ?????????????????????????????????????? Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.??????? ????????????????????????????????? 向客人推薦酒店的服務(wù)和設(shè)施。 To recommend the hotel services and facilities???? ?????????????????????????????????????????? 邀請新會員的加入。 ? Invite new members to join???????????????? ?????????????????????????????????????????????????? 時常與員工溝通，建立良好關(guān)系。 Often communicate with staff, the establishment of good relations.

一、工作檢查????Work Check 保持準(zhǔn)確的房態(tài)，如空房，未清理，等等。并保留準(zhǔn)確的酒店客人的紀(jì)錄。 Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests. 將本部門房態(tài)報告與客房部的做比較，如有任何差異，向前臺接待主管/前臺接待經(jīng)理匯報。 Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy. 為貴賓客人和團(tuán)隊定房，預(yù)先為他們做登記并根據(jù)需要與上級及客房部聯(lián)系。????? Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly. 處理客人投訴，詢問和要求。對重要問題匯報上級。?????????? Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.? 維護(hù)工作區(qū)域的清潔。Maintains cleanliness of work area.?????????? ? 二、日常工作???Routine 根據(jù)客人的預(yù)定要求登記并分房。如果客人并未做預(yù)定，為他提供適合的住宿。 Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation. 如有需要提供給客人協(xié)助。 If there is a need to provide assistance to guests. 對客人的詢問做出回答，提供有關(guān)酒店服務(wù)和設(shè)施的信息，其他所能提供的信息， 包括事件，人物，娛樂場所，名勝古跡，文化娛樂表演等等。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.?? 公安局系統(tǒng)正確上傳。PSB System Upload correctly.