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工作職責：This is hotel－based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople? Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues － recognise good performance ? Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently ? Recommend or initiate any HR elated actions where needed ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience? Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members ? Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business? Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts ? Act as public relations representative to raise awareness of hotel and brand in local community ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint ? Perform other duties as assigned. May also serve as manager on duty Financial? Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability ? Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任職資格：What we need from you? Obtain thorough understanding of “True Hospitality for Good”? Be aspired to grow into hotel General Manager? Has cross－functional management experience? Be energetic and highly self－motivated

工作職責：職位簡介作為總經(jīng)理，您將負責酒店的日常管理，把控運營和方向，最大限度提高銷售額和收入，提升財務回報，增強賓客體驗，確保營運安全。您將引領(lǐng)團隊成員發(fā)展，推行品牌標準，打造酒店及品牌在當?shù)氐闹龋⒂行Ч芾順I(yè)主關(guān)系和合作伙伴關(guān)系。您的日常工作員工團隊 制定與酒店服務理念相一致的計劃和措施，增強團隊融入度 制定、實施和監(jiān)督團隊成員繼任計劃，培養(yǎng)后備力量 為團隊成員制定績效和發(fā)展目標，并提供指導、輔導和定期反饋，以提高績效表現(xiàn)根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關(guān)的行動有效管理業(yè)主關(guān)系和合作伙伴關(guān)系，包括所有關(guān)鍵利益相關(guān)者賓客體驗遵守品牌標準和服務標準，履行品牌大使職責推動客人滿意度目標的實現(xiàn)與同事和酒店團隊成員合作，建立并實施滿足或超越賓客期望的服務和計劃 積極與客人溝通——詢問客人反饋意見并跟進，建立良好客戶關(guān)系 財務回報制定酒店年度資金計劃、現(xiàn)金流計劃以及市場營銷方案。分析財務狀況，提高酒店收入、未來盈利能力，實現(xiàn)投資回報率最大化利用分銷渠道和技術(shù)平臺促進收入，盡可能擴大市場份額 負責酒店資金計劃和資產(chǎn)管理工作，與業(yè)主協(xié)作，保持或提高酒店的市場領(lǐng)先地位企業(yè)責任為客人及團隊成員提供安心可靠的環(huán)境，保障酒店資產(chǎn)安全作為公共關(guān)系代表，提高酒店和品牌在本地市場的認知度推動團隊成員積極參與社區(qū)組織、活動和商業(yè)業(yè)務制定并實施環(huán)保行動計劃，采取措施減少酒店的碳足跡任職資格：我們對您的要求 酒店管理、工商管理專業(yè)學士學位 / 高等教育資格或同等學歷5～10年酒店管理經(jīng)驗，或教育背景加工作經(jīng)驗達到同等水平所需經(jīng)驗可能因酒店規(guī)模和業(yè)務復雜程度而異能說流利的中文，能使用英文作為工作語言

工作職責：職位簡介：您知道嗎？智選假日酒店總經(jīng)理優(yōu)才計劃是洲際酒店集團專門針對大中華區(qū)有限服務酒店總經(jīng)理和全服務酒店職能領(lǐng)導人才打造的優(yōu)才吸引和培養(yǎng)項目，旨在發(fā)現(xiàn)和培養(yǎng)熱愛酒店行業(yè)且有潛力成為智選假日酒店總經(jīng)理的高潛能人才。您知道嗎？作為此項目的參與者，您將接受全面的酒店管理、運營和領(lǐng)導力方面的培訓。您將與經(jīng)驗豐富的總經(jīng)理和IHG支持中心的同事緊密合作，深入了解酒店運營管理的相關(guān)戰(zhàn)略和知識。您知道嗎？在過往加入智選假日酒店總經(jīng)理優(yōu)才計劃的參與者中，不僅有許多完成培訓和認證順利成長為智選假日酒店總經(jīng)理的例子，更有成長為IHG支持中心運營負責人、全服務酒店總經(jīng)理的例子。 您的日常工作參與由資深智選假日酒店總經(jīng)理親自指導的帶教培訓項目，深入學習酒店運營管理相關(guān)的系列培訓課程。參與智選假日酒店各職能部門的實戰(zhàn)演練，積累豐富實踐經(jīng)驗。定期接受 IHG 支持中心精心組織的學習與工作輔導交流，及時獲取學習進展與績效反饋，確保學習項目的順利進展和學校目標清晰明確。全面、深入研習智選假日的品牌文化與標準，透徹掌握智選假日酒店總經(jīng)理所需把控的各類運營指標、管理系統(tǒng)及品牌文化內(nèi)涵，全方位夯實專業(yè)根基，為未來勝任智選假日酒店總經(jīng)理一職筑牢基礎(chǔ)，做好最充分的準備 。任職資格：我們對您的要求曾擔任全服務酒店房務運營或市場銷售職能部門負責人或有限服務酒店總經(jīng)理，且在部門負責人或總經(jīng)理崗位有過酒店籌備開業(yè)經(jīng)驗。內(nèi)心懷揣成為酒店總經(jīng)理的遠大抱負，在日常工作中展現(xiàn)出卓越非凡的領(lǐng)導力，善于精準高效溝通。對酒店行業(yè)滿懷熱忱，深諳待客之道。為追求個人職業(yè)成長與發(fā)展，樂于接受跨區(qū)域調(diào)動安排，積極投身培訓學習，全力把握未來職業(yè)晉升機遇。中文表達流利自如，能夠運用英文進行溝通和交流為佳。

崗位職責 1. 協(xié)助公寓經(jīng)理或能夠獨立負責單體公寓的日常經(jīng)營和運作，包括客房、前廳、工程、財務及采購等各項職能工作； 2. 協(xié)助公寓經(jīng)理或能夠獨立確保部門成本及各項費用，得以良好的控制，對公寓的經(jīng)營結(jié)果目標及各項滿意度負責； 3. 根據(jù)酒店的運營標準，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查和更新； 4. 協(xié)助公寓經(jīng)理或能夠獨立制定部門的年度預算，并確保部門的經(jīng)營費用控制在預算之內(nèi)； 5. 負責與行政、供應商及外部人際關(guān)系的維護。 任職條件 1.大專及以上學歷，英語口語熟練。 2.有1年以上同品牌星級酒店客房或前廳部門副手管理工作經(jīng)驗，客房管理背景優(yōu)先考慮。 3.掌握熟悉酒店管理、服務流程和質(zhì)量標準。 4.具有組織協(xié)調(diào)能力、應變能力、適應能力、經(jīng)營能力以及文字表達能力。 5.后續(xù)能接受運營需求的全國以及海外外派（根據(jù)運營需求，該項條件為崗位必備） 請注意：你的簡歷信息將會被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進行流程使用。我們會采用合理的安全措施來保護您的個人數(shù)據(jù)安全，如您繼續(xù)申請該職位，即表示您已知曉并認

崗位職責 1. 獨立負責單體服務式公寓的日常經(jīng)營和運作，包括客房、前廳、工程、財務及采購等各項職能工作； 2. 確保部門成本及各項費用，得以良好的控制，對公寓的經(jīng)營結(jié)果目標及各項滿意度負責； 3. 根據(jù)公寓的運營標準，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查和更新； 4. 制定單店公寓的年度預算，并確保公寓的各項預算的完成； 5. 負責與客戶側(cè)行政、供應商及外部干系人的關(guān)系維護； 6. 協(xié)助完成部門人才培養(yǎng)。 任職條件： 1.大專及以上學歷，英語聽書讀寫熟練； 2.有5年以上品牌星級酒店客房或前廳、運營管理工作經(jīng)驗，有客房管理背景優(yōu)先； 3.掌握熟悉酒店管理、服務流程和質(zhì)量標準； 4.具有組織協(xié)調(diào)能力、應變能力、適應能力、經(jīng)營能力以及文字表達能力； 5.能接受業(yè)務運營需要的全國以及海外外派。 請注意：你的簡歷信息將會被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進行流程使用。我們會采用合理的安全措施來保護您的個人數(shù)據(jù)安全，如您繼續(xù)申請該職位，即表示您已知曉并認可我們的操作。

專業(yè)要求 Major 酒店管理、英語、市場營銷相關(guān)專業(yè)                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.熟知銷售系統(tǒng)并具有良好的溝通能力                                                                                                      Fully versed in Sales System with high level of interpersonal skills 2.卓越的領(lǐng)導能力，善于管理并激勵員工                                        Excellent Leadership skills with ability to motivate and coach staff 3.對市場走勢具有一定的分析和見解 Ability and understanding of the market trends 4.妥善處理及回復客人需求. Able to handle guest request and feedback in a professional manner. 5.具有分析員工不同需要為其制訂有效培訓計劃的能力. Ability to conduct training needs analysis for the department, and prepare effective training plans. 6.能與各級員工互動交流. Ability to interact with all level of people. 7.良好的交流溝通能力. Good interpersonal and communication skills. 8.良好的團隊合作精神 Team Player 9.主持每天與銷售人員的溝通會，檢驗每日工作的開展，跟進及數(shù)據(jù)共享. Conduct daily communication meeting with the entire sales, catering to review on daily activities, job follow ups and information dissemination purposes. 10.確保銷售人員按相關(guān)政策和規(guī)定及時回復客戶需求 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure. 11.督導Sales Incentive Plan，對所有參加者的表現(xiàn)進行定期更新. Supervise Sales Incentive Plan, providing all participants with regular updates on performance 12.與酒店各部門員工及所有客戶保持良好的相互溝通和合作關(guān)系. Maintain good inter communication and good working relations with all departments and all external contacts. 13.向銷售總監(jiān)就針對細分市場的促銷活動提出建議. Recommends to the Director of Sales on promotions and campaign to reach specific markets . 14.與銷售總監(jiān)一起參加每月“Account Productivity”回顧.  To participate in “Account Productivity” monthly review with Director of Sales. 15.參加銷售例會，就客戶動向及市場走勢市場與銷售總監(jiān)進行溝通，及時更新. Participate in daily, weekly and monthly sales meeting to update Director of Sales on the activities of each accounts and market trends. 16.遵守酒店及總部的政策和程序.對個人表現(xiàn)進行時時分析，評估和改進.完成其他交予的工作 Abides by both the hotel and Head Office policies and procedures.Analyses, evaluates and improves personal performance on a continual basis. Carries out other tasks as directed by supervisor 17.記錄客戶對于酒店發(fā)展的建議和最新的信息. Keep clients advised of latest information regarding hotel’s development.. 18. 確保所有客戶信息的時時更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動向，了解城市當年各項活動 To upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts）and know all current year city events 工作經(jīng)驗 Experence 具有至少2-3年國際連鎖酒店的相關(guān)經(jīng)驗                                                                                                          Minimum 2 to 3 years of experience in similar capacity with international chain hotels     

1、在市場銷售總監(jiān)的監(jiān)督下，履行酒店賦予的職責。 To perform duties within the framework defined by the hotel as supervised by the Director of Sales & Marketing. 2、?協(xié)助市場銷售總監(jiān)監(jiān)督整個部門的運作。 To assist the Director of Sales & Marketing in overseeing the sales department’s functioned. ?3、清楚地了解酒店目標和銷售目標的設(shè)置。 To know clearly the hotel objectives and sales target set. ?4、協(xié)助準備年度預算和市場規(guī)劃。 To provide input and assist in the formulation and preparation of annual budget and marketing plan. 5、指導和評估當下銷售市場的走勢。 Monitors and evaluates contemporary sales and marketing initiatives and trends. 6、監(jiān)督，指導銷售團隊確保其完成酒店營銷目標。 To supervise, drive and monitor sales activities of the Sales Teams to ensure that they meet the goals of the hotel and marketing plan. 7、協(xié)助有效銷售工作的進行，確保對于潛在客戶的全面覆蓋，跟進的高效實行。 ?Assist in implementation of effective sales system and procedures that ensure efficient execution of all potential coverage, follow-up and tracing of leads.? ?8、代表銷售團隊進行銷售區(qū)域的劃分，銷售旅行的安排，如有新的潛在市場須向市場銷售總監(jiān)報告。 Plans and executes sales coverage area/territory and sales trips on behalf of the Sales Team to major market areas, and report to Director of Sales & Marketing on new potential market areas that should be covered 9、?確保所有客戶信息的時時更新，包括數(shù)據(jù)信息的更新，產(chǎn)品跟蹤，客戶動向。 To review and ensure upkeep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts). 10、?向市場銷售總監(jiān)提交每周和每月報表。 To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales & marketing. ? 11、?確保銷售人員按相關(guān)政策和規(guī)定及時回復客戶需求。 To ensure the Sales Teams responds to all correspondence and inquiries of leads within the time limit set according to the policy & procedure ? 12、確保對于競爭者動向的時時關(guān)注。制定完整的有關(guān)競爭者價格，促銷活動，入住率和銷售策略的調(diào)查報告并每月更新。 Ensures complete awareness by sales team on competitor’s activities at all times. Updates on monthly basis, a full competitors’ survey on rates, promotions, and occupancy and sales strategies. 13、協(xié)助及協(xié)調(diào)部門內(nèi)部對于主要客戶來訪的接待工作。 Assist and coordinate with Sales Team in the execution of familiarization/site inspection trips to hotels by major clients. 14、指導銷售團隊合同的擬定。 To guide the Sales Team in contract negotiation.

專業(yè)要求 Major 酒店管理、英語、市場營銷相關(guān)專業(yè)                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能與各級員工互動交流                                                                                                       Ability to interact with all level of people 2.工作積極主動                                        Self Starter and Motivator 3.良好的交流溝通能力，良好的團隊合作精神 Good interpersonal and communication skills，and team player 4.熟練操作微軟等操作系統(tǒng)                                                                                                        Proficient with Microsoft Windows other software. 5.能獨立并長時間的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作經(jīng)驗 Experence 具有至少2-3年國際連鎖酒店的相關(guān)經(jīng)驗                                                                                                         Minimum 2 to 3 years of experience in similar capacity with international chain hotels   

Senior Sales Manager in the Management of the Sales Team especially in the absence ofthe Director of Sales and occasionally the Director of Sales & Marketing. 高級銷售經(jīng)理尤其是在沒有銷售總監(jiān)的情況下來管理銷售的整個團隊的，也是幫助助理市場銷售總監(jiān)來管理整個團隊的 Responsible for key accountmanagement on an assigned account? (baseor geographic area), ensuring revenue maximization, achievement of personaltargets and increasing fair market share versus competitor set. 做好自己行業(yè)客戶管理，實現(xiàn)個人目標，并發(fā)現(xiàn)新客戶，做好競爭對手的信息分享。 Responsible for prospecting newaccounts. 負責尋找新客戶。 Responsible for all segments ofassigned geographical markets, which may include, but not be exclusivelylimited to European markets. 負責所有指定區(qū)域的行業(yè)，但不完全僅限于歐洲市場。 Conduct site inspections. 實地勘察。 Adhere to the Corporate SOP’s. 遵守企業(yè)的標準操作流程。 Follow up of tentative bookingsin the assigned markets. 跟進自己行業(yè)系統(tǒng)里暫定的預定信息。 Detailed knowledge ofcompetitor set. 詳細的了解競爭對手。 Detailed knowledge of allservices provided by the Hotel and all relevant facts and figures of hotel. 提供所有的服務知識和相關(guān)事實數(shù)據(jù)。 Responsible for timelycontracting from the client base responsible for. 負責及時簽訂合同，從最基礎(chǔ)的客戶做起 ?Attend trade shows, salesblitz, workshops, etc. in the assigned markets. 參加市場上的貿(mào)易展覽會，銷售旺季，研討課等等。 ?Assist the Asst. Directorof Sales & Marketing in defining an annual sales action plan and executeset actions accordingly. 協(xié)助助理市場銷售總監(jiān)或者市場銷售總監(jiān)確定每年的銷售行動計劃和相應地計劃執(zhí)行。 ?Assist the Director of Sales& Marketing with the preparation of the annual budget by providingstatistics and forecasts of account productions. 協(xié)助助理市場銷售總監(jiān)通過每年的預算統(tǒng)計做好預算和統(tǒng)計。 Execute sales actions withinset cost budget structure. 做好銷售行動內(nèi)設(shè)置的成本預算結(jié)構(gòu) Cross Sell other KempinskiHotels 和其他凱賓斯基酒店的銷售互通信息 Aim to achieve the CompanySales Vision 實現(xiàn)企業(yè)銷售的愿景 Document all sales actions in SFA(S&C). 記錄所有的銷售行動在SFA(S&C) Update OPERA contact databaseat all times. 及時更新Opera系統(tǒng)里的合同數(shù)據(jù) Understand, and follow theCompany Sales Vision. 理解并遵循公司銷售愿景 Participation in Duty Managerrota. 積極參與值班 Understand and strictly adhereto the Rules & Regulations established in the Employees Handbook and theHotel’s policy on Fire, Hygiene, Health & Safety. 了解并嚴格遵守《員工手冊 》 和酒店的消防，衛(wèi)生，健康與安全等政策 Ensure that all potential andreal hazards are reported and rectified immediately. 確保所有的潛在和實際危害報告，并立即糾正 Additional responsibilities andtasks can be added at any time according to the needs of the business and ofthe hotel. 根據(jù)酒店業(yè)務需要及時完成在任何時間安排的額外職責和任務

熟知會議及宴會銷售標準??????????????????????????????????????????????????????????????????? · Is fully aware of Conference & Banquet Sales standards 維護及管理回頭客的活動 ·Maintains and supervises activities for accounts with repeat business. 達到并超越宴會銷售預算期望 ·Achieves (exceeds) budget expectations for catering and banquet 確定并跟進自己負責的的所有宴會生意 ·Confirm & follow up own catering booking and business 參加宴會/會議銷售及部門晨會 ·Attend conference/banquet sales and morning meetings 參加信貸、收入及銷售會議 ·Attendance of credit, revenue　and sales meetings 參加客戶的活動（即，經(jīng)理人酒會，考察旅行/訪問） ·Attendance of client events (i.e.? Managers Cocktail, familiarization trips/visits) 與新老客戶建立良好的關(guān)系 ·Establishes and maintains close relationship to existing and new customers

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

審批部門申請領(lǐng)貨單，確保部門領(lǐng)貨的合理性，避免因不合理的備貨而導致的浪費及損壞。 Approval of the departments store requesting,ensure that departments receive the goods is reasonable, avoid to waste and damage caused by unreasonable storing. 審核收貨記錄，確保收貨的準確，核對收貨記錄與采購單是否一致 Check receiving records,ensure receiving is accuracy,check receipt records the same with purchasing orders 審批庫房及部門的采購申請單,確保庫房及部門采購數(shù)量的合理性，避免因不合理的采購造成的浪費及損壞。 Approval of the store and other departments procurement application.Ensure that departments and store purchasing the goods is reasonable, avoid to waste and damage caused by unreasonable storing. 審核鮮花申請單，確保營運部門的采購符合鮮花申請政策 Review flowers application form.Ensure that the operating sector flower application in line flower purchasing procedure policy. 向有關(guān)部門發(fā)送每日成本報告,提供成本財務信息，幫助營運部門做出決策及成本控制 Sending daily cost reports to the related departments,provide cost financial information, help department making decision- and cost control. 對新增的菜品及酒水進行成本核算，制定出合理的售價。并及時的跟蹤市場及時的調(diào)整售價，控制餐飲成本。 Accounted for new dishes and drinks, timely adjustments price according to market make a reasonable price, control F&B cost. 對各運營部門進行不定期檢查，檢查各運營部門日常工作中是否有不符合酒店成本控制的疏漏和錯誤，檢查各運營部門日常工作并出具檢查報告。 Spot check each operation of the department,check the daily work in operational departments is inconsistent with the hotel cost control oversight and errors,check the daily work of operational departments and issue the inspection report. 定期檢查庫房及收貨平臺，確保庫房及收貨平臺的環(huán)境及衛(wèi)生符合食品衛(wèi)生條例，避免因貯存不當造成的損失。 Regular check store and receiving platform.Ensure store and receiving platform is health. Avoid the loss caused by improper storage. 安排并發(fā)送月末盤點計劃，組織月末盤點，確保盤點順利完成。 Ensure that the accounts match the reality. Improved asset management,Organization end inventory,Ensure the successful completion of inventory. 完成月結(jié)報表，出具JV，確保帳務處理及時和準確 Complete month closing reports, make JV.Ensure timely and accurate of accounting treatment. 更新check EAM，確保CheckEAM順利更新到新的月份。 Update check EAM,to ensure a smooth update in the new Check EAM month. 與總帳核對庫存并提交余額調(diào)節(jié)表，確保帳實相符。 Check the inventory with general ledger and submit a balance report.Ensure that the accounts are consistent with actualAccounts are checked. 組織并引導每季度的布草及器皿盤點，出具盤點報告，對盤點差異進行帳務處理。 Organize and guide the quarterly inventory of linen and utensils, issued by the inventory report.

Following and comply with each task or job assigned by the department superior leader. 服從上級領(lǐng)導安排的工作和任務。 Take full responsibility and leadership of the whole property operation during the duty shift, both the customer facing staff and heart of house staff. 負責當班酒店前線和后線部門的正常運作。 Directs Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs 遵循前廳政策，程序和標準指導前臺辦理入住、退房，提供客人幫助及滿足客人的需求。 Develops and manages the performance of direct subordinates to ensure the efficient running of front office operations.、 管理下屬的績效,確保前臺操作有效地運行。 Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling, reinforcing the late charge policy to maximize REVPAR. 通過控制排房來協(xié)調(diào)團隊、客房促銷、增銷，通過控制房間庫存、安排團房、包價、增銷等，制定晚退房等收費政策，最大限度地提高酒店收益。 Handles all customers’ complaints occurring during the duty shift to ensure their satisfaction. 處理發(fā)生在當班期間所有客戶的投訴，以確保客人的滿意度。 Greets VIP guests upon their arrival and escorts them to their room.? Establishes good support and offers assistance for the length of their stay. 迎接貴賓的到來,護送他們到他們的房間，與貴賓建立長久良好的關(guān)系。 During full house nights, deals with overbooking situations in the most professional and diplomatic matter in order to keep to a minimum level the degree of dissatisfaction of guests inconvenienced by the situation. 在滿房的情況下，用專業(yè)的外交方式處理超額預定情況，把客人的不滿意度降到最低。 Patrols the hotel at least twice per shift to ensure that the hotel is clean, tidy, and safe and that all is proper order.? Takes corrective actions if necessary. 每個班次至少巡查酒店兩次確保酒店整潔、干凈和安全，對不規(guī)范的地方采取措施。 Keeps?abreast?of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions. 熟悉所有的應急程序措施，了解酒店的促銷活動、產(chǎn)品知識，并開會傳達VIP抵達和每日的活動等，確保所有前線工作人員都能夠自信地回答客人的要求和問題。 Reports on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction. 每日記錄并發(fā)送交班日志關(guān)于酒店的客人投訴，及特殊事例需要跟進的事項，確保事件被跟進完成并保證客人滿意度。

Responsible for managing the accounts or area of coverage assigned to him or her which includes making regular calls/visit to assigned account, developing new accounts, and maintaining good relations with actual clients in order to meet and exceed the targets set and the overall F&B budget. To take part in all sales-related activities and effectively sell all aspects of the F&B Department. Responsible for managing the Guest Relation and providing the highest professional services in accordance with the Kempinski quality service standards. Consolidate and managing guest database. 有效管理所負責的客戶并與其保持良好緊密的合作關(guān)系，定期進行客戶拜訪/電話拜訪，發(fā)展新客戶以便于完成并超出餐飲部預算。參與所有餐飲部所有銷售活動中，對餐飲部進行有效的銷售。負責管理客戶關(guān)系并根據(jù)凱賓斯基標準提供最高水平和最專業(yè)的服務。統(tǒng)計并管理餐飲部客戶資料 Up sell all of the F&B outlets, especially Chinese Restaurant PDRs. 積極推銷餐飲部所有的部門, 特別是中餐廳包房 Collecting and manage F&B guest database 收集及管理餐飲部客戶資料 Develop new and maintain existing business accounts through the preparation and execution of action plans. 通過準備和實行活動計劃發(fā)展新客戶和維持現(xiàn)有的客戶群 Entertain clients. 宴請客戶 Determine and recommend prospective clients by analyzing historical and other statistical information. 通過分析歷史數(shù)據(jù)和其它統(tǒng)計數(shù)據(jù)信息確定目標客戶 Maintain a regular pattern of sales calls, meeting with principals of target market. 維持常規(guī)的銷售拜訪，達到目標市場的準則 Prepare guest comments analysis reports. 準備客人意見分析報告 Take part in the preparation and planning of department goals and objectives. 參與部門目標的準備和計劃

【崗位職責】 1、掌握當日客情及餐飲活動。 2、參與各項前臺的工作。發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3、掌握當天到店及離店的重要賓客，回頭賓客。 4、在賓客到店之前準備好登記表、房卡等以確保入住手續(xù)方便、快捷。 5、與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜。 6、做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7、在前臺及大堂接待及迎送住離店的賓客，協(xié)助入住賓客辦理登記入住及離店手續(xù)。 【崗位要求】 1、酒店1年前臺或賓客服務工作者優(yōu)先。 2、具有良好的服務意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應變能力。 3、注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。 4、有上進心和良好的學習能力和抗壓能力。

【職責內(nèi)容】 職位名稱：業(yè)務總監(jiān)/渠道拓展總監(jiān) 是否出差：不定時出差 工作內(nèi)容： 1、負責拓展、維護所轄區(qū)域內(nèi)的市場銷售，負責開發(fā)加盟商，貫徹與執(zhí)行公司銷售政策。 2、配合市場部門的品牌宣傳、廣告策劃以及市場銷售計劃，負責組織執(zhí)行所轄區(qū)域內(nèi)的產(chǎn)品推廣、促銷活動，并及時匯總市場活動信息。 3、熟悉所轄區(qū)域市場情況，迅速掌握市場行情動態(tài)，協(xié)助市場策劃部完成公司調(diào)研工作。 4、負責維護區(qū)域內(nèi)客戶關(guān)系，積極開發(fā)加盟商，并與之建立緊密合作關(guān)系。 職位要求： 1、有5年以上美業(yè)市場開拓及客戶銷售工作經(jīng)驗，熟悉全國范圍內(nèi)某區(qū)域的市場情況，具有獨立開拓市場能力。具備優(yōu)秀談判技巧和交際溝通能力。 2、高度責任心和敬業(yè)精神，能承受較大工作壓力。 工作時間：彈性工作制 職位標簽 分紅，年終獎，旅游，節(jié)假日福利，社保，帶薪年假，提供交通費，公司產(chǎn)品福利，崗前培訓，業(yè)務總監(jiān)/渠道拓展總監(jiān)

一、工作檢查???Work Check 確保所有前臺員工的日常工作根據(jù)擬定的程序和標準進行。?? ?????????????????????????????????????? Ensures that the activities of all Front Desk staff are performed on the basis of established procedures and standards. 監(jiān)察每天的到達客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成。?? ?????????????????? Checks list of arrivals for the day, takes note of VIPs and other special instructions and requests and implements them.?????????? ????????????????????????????????????????????????????? 將客房部的房態(tài)報告與前廳部的比較，一旦有任何差異通知賓客服務經(jīng)理。??????? ???????????????? Reconciles room status report of Housekeeping with that of Front Office, advises guest service? manager of any discrepancy.????????? ???????????????????????????????????????????????????????????????? 評估下屬的行為表現(xiàn)，如有必要主動作出相應的行動計劃。 Evaluate subordinate behavior, such as is necessary to make corresponding action plan.???? ????????? 與夜間安全負責人密切合作并檢查一切安全設(shè)施。?????????? ?????????????????????????????????????????????????????????? Works closely with the night security officers on duty and co-ordinates closely on anything which necessitates their presence. 二、日常工作???Routine 與客房部密切合作留意客人的房態(tài)，適當操作房態(tài)系統(tǒng)???????? ?????????????????????????????????????? Co-ordinates closely with Housekeeping in keeping-up with the status of the guest rooms; maintains proper functioning of room status systems.??????? ????????????????????????????????? 向客人推薦酒店的服務和設(shè)施。 To recommend the hotel services and facilities???? ?????????????????????????????????????????? 邀請新會員的加入。 ? Invite new members to join???????????????? ?????????????????????????????????????????????????? 時常與員工溝通，建立良好關(guān)系。 Often communicate with staff, the establishment of good relations.

一、工作檢查????Work Check 保持準確的房態(tài)，如空房，未清理，等等。并保留準確的酒店客人的紀錄。 Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests. 將本部門房態(tài)報告與客房部的做比較，如有任何差異，向前臺接待主管/前臺接待經(jīng)理匯報。 Reconciles Room Status report of Housekeeping with that of the Department, advises Chief Receptionist/ Front Desk Manager of any discrepancy. 為貴賓客人和團隊定房，預先為他們做登記并根據(jù)需要與上級及客房部聯(lián)系。????? Blocks rooms for VIPs and groups, pre-registers them and advises superior and Housekeeping Department accordingly. 處理客人投訴，詢問和要求。對重要問題匯報上級。?????????? Attends to guests’ complaints, enquiries and requests. Refers major problems to superior.? 維護工作區(qū)域的清潔。Maintains cleanliness of work area.?????????? ? 二、日常工作???Routine 根據(jù)客人的預定要求登記并分房。如果客人并未做預定，為他提供適合的住宿。 Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation. 如有需要提供給客人協(xié)助。 If there is a need to provide assistance to guests. 對客人的詢問做出回答，提供有關(guān)酒店服務和設(shè)施的信息，其他所能提供的信息， 包括事件，人物，娛樂場所，名勝古跡，文化娛樂表演等等。 In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.?? 公安局系統(tǒng)正確上傳。PSB System Upload correctly.

【崗位職責】 1、制定和實施房務部的運行計劃、預算計劃。 2、優(yōu)化房務部的管理體系，下達房務部的運行管理目標。 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各分部門的工作日記和每周總結(jié)匯報，督查各分部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例，因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、大專以上文化水平，英語口語流利，良好的職業(yè)形象，有奢侈品牌/高端度假酒店3年以上所屬職務工作經(jīng)驗。 2、對前臺接待，客房服務、公區(qū)管理有實際管控經(jīng)驗。職業(yè)道德與自我驅(qū)動力強。 3、了解熟悉客人的消費心理關(guān)注客戶需求。 4、全面負責房務部的運營、管理及使客房利益最大化。 5、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務管理經(jīng)驗。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職責描述： 1、負責公司酒店項目的業(yè)務拓展，完成新項目的尋找與開拓； 2、根據(jù)公司發(fā)展戰(zhàn)略，擴大公司的信息渠道，擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息，安排項目信息整理，跟蹤項目，客戶回訪，挖掘潛在客戶資源； 3、負責新項目的SWOT分析與制作； 4、負責開發(fā)項目的獨立談判； 5、負責與中介機構(gòu)的合作關(guān)系建立及協(xié)議簽署； 6、負責組織酒店項目分析會，根據(jù)各專業(yè)對項目評估結(jié)果，完成酒店項目計劃書、服務建議書； 7、負責與業(yè)主保持良好溝通，關(guān)注項目進度，及時反饋跟進。 任職要求： 1. 大專以上學歷，有豐富的商務拓展經(jīng)驗； 2、熟悉房地產(chǎn)市場或具備良好的酒店投資人人脈關(guān)系，有良好的社會關(guān)系、社會資源； 3、有項目獨立開發(fā)成功經(jīng)驗； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負責，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開發(fā)相關(guān)工作經(jīng)驗，能適應出差； 6、此崗位可以異地辦公。

職位描述: 1. 用英語為賓客提供優(yōu)質(zhì)的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領(lǐng)，補充和保管。 5. 吧臺設(shè)備、用品的保養(yǎng)使其正常運轉(zhuǎn)。 6.協(xié)助副經(jīng)理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經(jīng)驗，一定的管理經(jīng)驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區(qū)度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

崗位職責 1.協(xié)助酒店高級管理層負責及整個飯店的運作收集對客服務過程中所產(chǎn)生的問題信息。 2.賓客服務經(jīng)理在前廳經(jīng)理的直接領(lǐng)導下，在當班期間負責整個酒店的正常運作。 3.要負責處理賓客的問題和投訴。 4.要負責重要賓客的迎領(lǐng)工作。 5.進行整個酒店的安全和日常的設(shè)備檢查工作。 6.解決當班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 崗位要求 1.大專以上學歷，有國際酒店同崗位工作經(jīng)驗優(yōu)先。 2.能用流利的英語從事前廳服務形象氣質(zhì)佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務，反應敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導和監(jiān)督的作用。 4.注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。 5.有上進心和良好的學習能力和抗壓能力。

崗位職責： 1. 了解酒店年度、月度經(jīng)營和銷售指標及完成情況我（RevPAR、營收、GOP、會員發(fā)展、成本與費用控制），制定合理化銷售方案并努力完成； 2. 每日巡視酒店，做好酒店日常運營質(zhì)量管理工作，確保各部門工作有條不紊； 3. 查看酒店每日經(jīng)營報表，了解經(jīng)營趨勢，隨時關(guān)注酒店房態(tài)及流量，適時調(diào)控；了解價格策略與客源結(jié)構(gòu)，明確前臺每日銷售重點工作，完成酒店銷售計劃和經(jīng)營指標，確保酒店收益； 4. 與各銷售渠道保持溝通，及時處理合作中的各類問題； 5. 做好酒店風險防范，每日查看交接班記錄，復核前臺封包及各類表單； 6. 關(guān)注員工在崗狀況，做好客房清潔衛(wèi)生及硬件維護的檢查工作，每天抽查客房不少于5間； 7. 關(guān)注酒店能耗，根據(jù)酒店同期數(shù)據(jù)比、同城同類型酒店數(shù)據(jù)比，及時發(fā)現(xiàn)問題并制定相關(guān)措施； 8. 負責督導各部門負責人根據(jù)實際工作需求制定培訓計劃并落實；協(xié)助做好酒店安全、消防培訓、演習及管理工作； 9. 定期檢查酒店設(shè)施、設(shè)備和器材，做好維護，確保正常使用； 10. 負責前廳、客房、餐廳、廚房、工程等崗位的績效考核； 11. 關(guān)注每日員工餐質(zhì)量、關(guān)心員工生活； 12.完成領(lǐng)導安排的其他工作任務。 任職條件： 1.3年以上同崗位工作經(jīng)驗； 2.熟知酒店產(chǎn)品結(jié)構(gòu)、服務規(guī)范、質(zhì)量標準和銷售系統(tǒng)并具有良好的溝通能力； 3.具有良好的管理、判斷、決策、創(chuàng)新、應變、人際關(guān)系、分析及組織協(xié)調(diào)能力，協(xié)調(diào)各有關(guān)部門之間的合作關(guān)系； 4.在預測及預算方面有較強的財務能力，能根據(jù)掌握的數(shù)據(jù)和信息果斷地做出分析并制定策略； 5.具有較強的社會活動能力，能對外界建立廣泛的業(yè)務網(wǎng)絡(luò)，熟悉主要客戶的基本狀況，同客戶保持良好的關(guān)系； 6.熟悉酒店各營業(yè)部門的情況，掌握最新產(chǎn)品信息，掌握市場動態(tài)。熟悉酒店經(jīng)營策略和客人需求，了解競爭酒店手段、價格規(guī)律、客戶狀態(tài)，善于做出應變措施； 7.有較強的語言文字表達能力、電腦操作能力和行政事務處理能力； 8.可接受工作地點調(diào)配。