1.?Ensure day-to-day?operational efficiency?of the section:
?確保每天工作被有效的完成。
2.?Responsible for the cleanliness, orderliness, sanitary conditions?and maintenance of all public area throughout the hotel under his / her jurisdiction.
指導并負責整個酒店的清潔衛(wèi)生維修保養(yǎng)，并使PA工作井然有序的運行
3.?Orient and train new employees. Conduct continuous?training and retraining?and?on-the –job training to subordinates?according to approved systems and procedures.
培訓新員工，并按酒店操作程序對新員工進行在崗培訓和其他形式的再培訓。
4.?Train staff on proper handing?and use of equipment and?cleaning supplies.
培訓員工正確使用清潔劑和正確使用設備
5.?Make sure all public area attendants attend?the ECOLAB chemical training?program.
確保每位員工都參加藝康清潔劑培訓
6.?Perform daily inspection of Public Area:
對公共區(qū)域進行日常檢查
7.?Inspect daily all Executive Offices. Food and Beverage?outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back?of the house offices, shopping arcade, lobby and other areas of responsibility.
每日對餐廳、大堂、會議室、宴會廳、客用衛(wèi)生間后區(qū)辦公室、更衣室等區(qū)域的清潔情況，更衣室進行檢查
8.?Ensure that all public?area supervisors are doing their jobs according to established and approved?systems?and procedure.
確保PA主管按照標準檢查工作。
9.?Inspects while work is in progress to ensure that proper methods and procedures are being used
工作的檢查，確保員工的工作按照操作程序來完成。
10.?Check subordinates’?works frequently to make sure best performance are?maintained.
經(jīng)常檢查下屬的工作并促使他們出色的完成工作
11.?Maintenance public area quality program.
制定公共區(qū)域的維修保養(yǎng)計劃
12.?Initiate and schedule special cleaning in areas of responsibility.
制定各類清潔計劃
13.?Check spring-cleaning?and general cleaning schedules?of public area supervisors.
檢查PA主管大清潔的檢查情況
14.?Keep records?of special cleaning jobs completed in the public area.
對各類計劃清潔進行記錄
15.?Record monthly, quarter, general cleaning schedules including carpet shampoo.
按照月度、季度、年度日常對清潔計劃進行分類登記包括清潔地毯
16.?Closely monitor progress and maintenance work orders
密切關注維修進展狀況
17.?Follow up on public area supervisor request for maintenance and repair orders and ensure that they have been carried out effectively.
跟進主管匯報的工程問題并確保工程問題得到及時維修
18.?Coordinate with the Engineering department regarding pending work orders.
與工程部協(xié)調未完成的工程的問題
19.?Prepare weekly outstanding repair and maintenance lists and submit reports to t Executive Housekeeper.
每周未完成的工單回報給行政管家
20.?Plan and schedule duty roster of public area staff.
負責PA員工排班及考勤
21.?Ensure that absences and tardiness are monitored closely and that corresponding?disciplinary actions are given. If privileges?are abused.
排好崗位分配表并處理好員工的請假，交接班，遲到等事宜。
22.?Check banquet event orders / schedules and schedule?staff accordingly.
根據(jù)宴會情況合理安排員工
23.?Discipline and appraise subordinates performance as and when required:
根據(jù)要求督導和評估下屬的工作表現(xiàn)
24.?Assist in motivating staff?to achieve goals and objectives of the Housekeeping department.
激勵員工完成部門的目標
25.?Give recommendations for?improvement.
提供建議，促進員工提高
26.?Counsel staff if necessary, reprimand or issue misconduct notice or recommend dismissal if called for. Ensure that code of discipline is strictly followed and that rules and regulations of the hotel and the department are strictly adhered to.
根據(jù)酒店和部門的規(guī)章制度，必要時對員工做出警告，給予過失單、勸退的處罰
27.?Evaluate staff performance from time to time and before probationary period is up.
試用期內定期評估員工的表現(xiàn)
28.?Provide proper guidance.
提供合理的指導
29.?Investigate complaints:
處理投訴
30.?Handle complaints regarding housekeeping services in public?areas tactfully and offer all possible assistance?and take appropriate action immediately to rectify the situation.
處理PA的投訴問題，并根據(jù)情況立即做出相應工作上的補救和調整。
31.?Attend to staff grievances and report to Executive Housekeeper.
處理員工的不滿并立即匯報給行政管家
32.?Be FIRM and FAIR when handling staff complaints and take appropriate action immediately after through investigation.
公平，公正的處理員工的投訴和不滿，并做出相應的跟進措施
33.?Contribute to overall operational efficiency:
持續(xù)不斷的保持和提高PA的工作效率
34.?Coordinate and liase?with contractual cleaners.
對外包清潔公司進行管理及聯(lián)系溝通。
35.?Ensure works carried out are according to schedule.
確保工作按計劃完成
36.?Ensure public area supervisor check the completed job to ensure they confirm?with public area hotel’s standard of cleanliness.
確保PA 主管的檢查工作到位及按照酒店標準來清潔
37.?Ensure public area supervisor report unbecoming behaviour, attitude and performance of all contractual cleaners and report findings to the Executive Housekeeper.
確保PA主管能及時匯報外包清潔員的工作態(tài)度和工作表現(xiàn)，并匯報給行政管家
38.?Inform contractual cleaners of the hotel’s policies?and safely procedures and make they follow them.
通知并確保外包公司能嚴格執(zhí)行酒店各類規(guī)章制度和安全程序
39.?Convey information or decisions from management?to subordinates.
轉遞信息及做出管理策略
40.?Act on all decisions and programs decided by the Executive Housekeeper. Ensure all public area staff understand and follow rules and regulations, policies and procedures of the department and house rules of the hotel.
執(zhí)行行政管家制定的工作計劃和程序并確保PA員工能理解遵守酒店和部門的各項制度
41.?Monitor projects assigned to subordinates to ensure completion date and standards are met.
督導員工能按標準完成工作。
42.?Maintenance close coordination with other departments of the hotel.
與其它部門保持良好的合作。
43.?Obtain close mutual agreement and understanding for better planning and scheduling of the general cleaning of other department’s?area of responsibility
方便在其它部門區(qū)域內的計劃清潔的進行
44.?Minimize conflict through better communication.
通過溝通減少部門間的誤會或摩擦
45.?Ensure proper control of cleaning and guest supplies and equipments.
合理控制物品設備的使用和消耗
46.?Monitor weekly cleaning and guest supplier requisition of public area supervisors and ensure that they are properly controlled.
控制PA領班每周的物品使用情況
47.?Keep monthly consumption record of cleaning chemical and supplies.
做好備品月度消耗紀錄
48.?Monitor use of cleaning agents and proper dilution of chemicals.
規(guī)范清潔劑的使用，品種濃度等
49.?Report to the Executive Housekeeper defective equipment that?cannot be fixed by the Engineering department.
工程部不能修的設備設施及時匯報給客房部行政管家
50.?Ensure all equipment?are in good working condition by checking them daily.
每日檢查并保養(yǎng)各類設備設施，確保設備設施的完好
51.?To serve as a back-up reliever?of public area supervisor whenever necessary duo to absences or emergency leaves.
頂替主管空缺主管的班次。
52.?Conduct quarterly stock taking of operating equipment and supplies.
控制季度庫存情況
53.?Ensure public area supervisors complete their reports and hand-over before going off duty.
確保PA主管及時填寫報表及交接工作。
54.?Keep a logbook on daily happenings and complete all reports at the end of the day before going off duty to ensure continuity of efficient public area services.
在下班前完成每天的交接工作確保公共區(qū)域的服務效率
55.?Monitor and ensure pest control program and schedules?are carried out effectively.
?檢查并督促殺蟲計劃工作
56.?Ensure all public area master keys are accounted at the end of the day.
在每個班次間做好鑰匙的交接工作
57.?Maintain personal grooming as per hotel’s standard, to project an efficient, professional, next and tidy appearance to hotel guests and set an example to subordinates.
個人儀容儀表地按照酒店的規(guī)范保持專業(yè)有效率的出現(xiàn)在酒店客人面前，并在員工面前樹立榜樣。
58.?Ensure all public area staff aware of hotel emergency, safety and pest control procedures.
確保所有PA員工熟悉酒店的各種緊急應對措施，和安全工作措施包括蟲害控制的程序
59.?Prepare annual evaluation / performances’ rating of PA supervisor’s and submit?to Executive Housekeeper for review.
準備PA主管的年度評估，并送交行政管家的審查
60.?Remind all PA cleaners daily to practice safe work habits.
督促PA所有員工的安全工作
61.?Make sure all PA cleaners gets their job descriptions and if necessary?explain each one.
確保每位員工都有工作描述，并及時解釋員工的疑問
1.?Prepare the monthly?15 minutes briefing?training plan according to the brand standard audit standard to requirement.按酒店品牌的標準來準備PA每月的15分鐘培訓計劃
2.?Carry out other tasks as directed by your supervisors
完成上級交予的其他任務
