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【崗位職責(zé)】 1、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、?？偷男彰?，了解酒店的所有活動； 3、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益； 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 【崗位要求】 1、大專以上文化程度，流利的英語口語； 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責(zé)任感； 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及前臺工作程度和規(guī)范。

崗位職責(zé) 1、掌握當(dāng)日客情及餐飲活動； 2、參與各項前臺的工作。發(fā)現(xiàn)并上報工作中出現(xiàn)的問題； 3、掌握當(dāng)天到店及離店的重要賓客，回頭賓客； 4、在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷； 5、與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜； 6、做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映； 7、在前臺及大堂迎送住離店的賓客； 8、協(xié)助賓客辦理登記入住及離店手續(xù)。 崗位要求 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗三年以上，有良好英文溝通能力； 2、具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力； 3、注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強； 4、有上進心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1. 幫助行政樓層賓客做好入住及退房工作。 2. 為行政樓層賓客提供餐飲服務(wù)。 3. 檢查并確保為重要賓客所安排的房間在賓客到店前已準(zhǔn)備就緒。 4. 迎接并陪同抵達的重要賓客，在辦理入住時提供歡迎茶服務(wù)，引領(lǐng)賓客到房間并介紹酒店設(shè)施。 5. 推薦酒店的餐廳并為他們提供預(yù)訂服務(wù)。 6. 在賓客離店時向客人歡欣道別。 7. 與前臺及客戶關(guān)系接待的同事密切合作，了解賓客之喜好，并協(xié)助解決疑難事宜。 8. 及時向行政樓層經(jīng)理報告賓客的投訴。 崗位要求 1. 高中以上學(xué)歷，有同崗位或餐飲工作經(jīng)驗，有良好英語溝通能力，懂韓語優(yōu)先考慮。 2. 具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的協(xié)調(diào)和應(yīng)變能力。 3. 具備與賓客溝通交流技巧和良好的客服意識。 4. 注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力和抗壓能力較強。

崗位職責(zé) 1.掌握當(dāng)日客情及餐飲活動。 2.參與各項前臺的工作，發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3.掌握當(dāng)天到店及離店的重要賓客及回頭賓客。 4.在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷。 5.與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜。 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7.在前臺及大堂與商務(wù)樓層接待及迎送住離店的賓客。 8.協(xié)助入住商務(wù)樓層之賓客辦理登記入住及離店手續(xù)。 崗位要求 1.高中以上學(xué)歷，有同崗位工作經(jīng)驗1年以上，有良好英文溝通能力，懂韓語優(yōu)先考慮。 2.具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強。 4.有上進心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.掌握當(dāng)日客情及餐飲活動。 2.參與各項前臺的工作，發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3.掌握當(dāng)天到店及離店的重要賓客及回頭賓客。 4.在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷。 5.與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜。 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7.在前臺及大堂與商務(wù)樓層接待及迎送住離店的賓客。 8.協(xié)助入住商務(wù)樓層之賓客辦理登記入住及離店手續(xù)。 崗位要求 1.高中以上學(xué)歷，有同崗位工作經(jīng)驗1年以上，有良好英文溝通能力，懂韓語優(yōu)先考慮。 2.具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強。 4.有上進心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、言談等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解酒店的所有資料和活動。 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房。 5.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度。 9.制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，精通英語。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責(zé)任感。 3.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4.相貌端正。

賓客關(guān)系及前廳部日常工作。 有一年以上星級酒店相關(guān)職位的管理經(jīng)歷。英語口語流利。 五官端正、服務(wù)意識強、口齒清晰、服務(wù)意識強。 反應(yīng)敏捷、條理性強、有較強的觀察能力。

在日常工作中積極與客人互動，并且提供誠懇，有效和有預(yù)見性的服務(wù)。首席貼身管家將主要負(fù)責(zé)處理所有樓層貼身管家和私人貼身管家服務(wù)的理念。 有效地幫助員工建立一個有效和積極地團隊，并對員工自身福利，安全，培訓(xùn)和發(fā)展。確保全體貼身管家無時不刻的為客人提供禮貌和專業(yè)的服務(wù)。 確?？腿送ㄟ^我們有效和禮貌的方式得到萬豪標(biāo)準(zhǔn)的服務(wù)。 確保萬豪會員賓客優(yōu)先享受服務(wù)，合作伙伴得到符合萬豪的標(biāo)準(zhǔn)服務(wù)的認(rèn)可。通過有效地監(jiān)督，確保所有提供的服務(wù)始終有效，并且為客人提供各種服務(wù)選擇。為了提高客人的滿意度與其他部門保持緊密而順暢的合作關(guān)系。 負(fù)責(zé)任的提高酒店設(shè)施，服務(wù)和酒店產(chǎn)品已達到酒店的客戶群體。 對酒店客人服務(wù)中提高酒店產(chǎn)品和服務(wù)質(zhì)量負(fù)責(zé)。 同時對于客人的需求做出及時的改變和更改，并且提供前瞻性。 貼身管家在客人住店和離店時親自迎接和歡送客人。盡可能的溝通和了解客人在天津瑞吉酒店的各種喜好和需求，滿意度和整體入住體驗。 不斷檢查和評估的所有部門標(biāo)準(zhǔn)和新進更行的程序和觀念，確保在任何時候都為賓客提供最高水準(zhǔn)的服務(wù)。定期檢查貼身管家為客人提供服務(wù)的質(zhì)量，并且確保貼身管家嚴(yán)格按照服務(wù)質(zhì)量執(zhí)行。

崗位職責(zé) 1、協(xié)助前臺去管理客人的登記與結(jié)帳情況，確保服務(wù)快速準(zhǔn)確。 2、在前臺不在的時候，全權(quán)負(fù)責(zé)行政樓層的運作。 3、確保顧客的需求及需要能及時地跟辦，并從客人那里得到反饋。 4、合理安排管家部管家，使他們在各自的崗位上為客人提供一流的服務(wù)。 5、及時地跟辦Logbook上未完成的事項。 6、在客人到達之前，合理的為客人安排房間，并且檢查一遍，確保房間物品的配置符合標(biāo)準(zhǔn)。 7、時刻給客人一種友好、整潔、熱情的印象，盡量使客人的特殊要求得到滿足。 8、協(xié)助部門的培訓(xùn)。 9、對員工的服務(wù)標(biāo)準(zhǔn)和表現(xiàn)做到深刻的了解，并提醒他們?nèi)粘Ｋ傅腻e誤。 10、確保早餐廳和廚房區(qū)域的干凈整潔，為客人提供高標(biāo)準(zhǔn)的用餐環(huán)境。 11、提高員工的士氣和平息員工的不滿情緒。 12、協(xié)助前臺減少管家部的耗費。 崗位要求 1、從事同星級同崗位1年以上工作經(jīng)驗者優(yōu)先。 2、熟悉前臺的各項業(yè)務(wù)，英語流利。 3、精通前臺的各項接待程序，溝通能力較強，解決工作中的各種疑難，處理各種投訴。 4、性格開朗，有良好的個人修養(yǎng)，工作認(rèn)真負(fù)責(zé)。

Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. About Four Seasons Hotel Hangzhou At West Lake? ? Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalized hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.? About the role: Supervises a given shift at the Guest Services. Directs staff that performs the following duties and will also perform these duties on own: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.?This role is part of the Front Office and Guest Services department, reporting into the Front Desk Manager.? What you bring: -Ensure all chauffeur services and boat experiences are well-arranged, driver and boatman is well- groomed. -Support managers to make sure all team members know what activities are available in the city (theatres, sports, concerts, shows, special exhibits, and sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. -Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. -Works harmoniously and professionally with co-workers and supervisors. -Works closely with Front Desk, Reservations, and Security (ground and underground parking space) to assure smooth handling of guest arrivals and departures. -Utilizes a variety of software programs (Key, Opera, and Golden) to accurately input special arrangements the guest has made and to assure proper billing. -Ensures employees have a complete understanding of Rules and Regulations, and that behavior complies. What we offer:? Competitive Salary, wages and benefits?? Excellent Training and Development opportunities? Complimentary Accommodation at other Four Seasons Hotels and Resort? Complimentary Dry Cleaning for Employee Uniforms? Complimentary Employee Meals? Employee service awards? Employee activities? Schedule & Hours:? This is a full-time position? The working hours will primarily be early mornings and days, during weekdays and weekends.

The Four Seasons Hotel Hangzhou at West Lake is looking for  Front Office GRO who share a passion for excellence and who infuse enthusiasm into everything they do. The Front Office Supervisor supervises a given shift at the Front Desk. Directs staff that performs the following duties and will also perform these duties on own:  welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill.  Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.    Join our team We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us." Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. ESSENTIAL FUNCTIONS ·       Checks in guest in an efficient and friendly manner, using guest name whenever possible. ·       Assures that guest is assigned type of room requested and the correct rate is charged. ·       Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.  ·       Checks out guest at end of stay.   ·       Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. ·       Settles bill accurately through credit card or cash transaction.  ·       Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.  ·       Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.  ·       Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.  ·       Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  ·       Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.  ·       Utilizes a variety of computer systems to check guests in and out, run daily reports and select, block rooms for arriving guests, accurately input special arrangements the guest has made and to assure proper billing.  ·       Stores and retrieves guest luggage and packages.  ·       Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.   ·       Works harmoniously and professionally with co-workers and supervisors.  ·       Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.   ·       Can answer guest calls and direct them appropriately in the absence of a Communications Operator.    NON-ESSENTIAL FUNCTIONS  ·       Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell Staff, Boutique, and lobby coverage. ·       Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.    OTHER ·       To perform other tasks or responsibilities assigned by managers. Preferred Qualifications and Skills o   Diploma or above education background. o   Internship experience within the Front Office at similar luxury hotel is a plus. o   Excellent reading, writing & oral proficiency in both English and Mandarin language. o   Mandarin speaking is a must and work authorization in China is required. Join us and Enjoy… o   An opportunity to build a life-long career with global potential and a real sense of pride in work well done o   Best-in-industry training o   Complimentary stays at Four Seasons properties (based on availability) with discounted meals o   Incentive bonus/competitive salaries o   Employee service awards o   Annual employee party/social and sporting events

【崗位職責(zé)】 1、協(xié)助保持大堂區(qū)域清潔和整齊； 2、向客人提供優(yōu)良及有效率的服務(wù)； 3、保持行李儲藏室整潔； 4、協(xié)助前廳完成其他服務(wù)工作。 【崗位要求】 1、具備吃苦耐勞、愛崗敬業(yè)品德，責(zé)任心強，善于與客人溝通交流； 2、有酒店工作經(jīng)驗者優(yōu)先。 3、退休返聘者優(yōu)先

想讓你的假期更充實嗎？ 想在假期中沉浸式體驗蘇州四季酒店嗎？ 假期兼職歡迎你來申請！ 我們正在尋找： 大中專院校的在校學(xué)生 熱情不社恐、自信又陽光 兼職時間：2025年6月-8月（具體日期可在面試時商議） 崗位需求：前廳? ? ? ? ? ? ? ? ? ? 餐廳（需提供健康證） 我們希望你： 熱愛服務(wù)行業(yè)，享受與人溝通交流 吃苦耐勞，自信、積極樂觀 有酒店實習(xí)或兼職經(jīng)歷優(yōu)先考慮 我們?yōu)槟闾峁?健康美味的工作餐，住宿需自理 日薪人民幣200元起，法定節(jié)假日3倍工資 工作滿30天可獲得蘇州四季酒店一晚免費入住體驗

- Monitor the hotel front-of-house operations ensuring sufficient colleague level and proper work flow at all service areas. Conduct floor patrols to front and back of house areas on a regular basis. Handle all emergency situations and represent the hotel management when required. - Provide a front line management contact for guests with escalated service requirements or items to be addressed. - Handle dissatisfied guests to resolve complaints, take remedial actions immediately and follow up as necessary. Ensure all guest concerns are promptly logged and report to the management in the Duty Manager log. - Respond to all emergency situations such as fire alarms, theft case, guest accidents etc. Every effort must be made to minimize the disturbance or cause inconvenience to the hotel guests. Ensure all incidents are properly logged in the Duty Manager log for future reference.

崗位職責(zé) 1.   熟悉酒店前臺 接待處的工作程序與標(biāo)準(zhǔn)，并能監(jiān)督指導(dǎo)員工操作。 2.   熟悉 前臺收銀服務(wù)的程序與標(biāo)準(zhǔn)，有安全意識。 3.   根據(jù)酒店政策和規(guī)定，禮貌地處理客人投訴。 4.   發(fā)現(xiàn)房間狀態(tài)上有差異，立即作檢查并按正確措施和決策去處理 崗位要求 1.大專以上文化程度，流利的英語口語； 2.三年以上酒店同等崗位工作經(jīng)驗； 3.性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識和責(zé)任感； 4.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。

·?積極地尋找獲取客人反饋意見。 ·?同意并實施以行動去提高對客服務(wù)的質(zhì)量。 ·?向每一位客人介紹希爾頓榮譽客會以及其優(yōu)惠政策。盡可能的招募更多的客人加入希爾頓榮譽客會。認(rèn)知會員客人，確保希爾頓榮譽客會會員客人收到個性化、專業(yè)的服務(wù)以及相應(yīng)的優(yōu)惠政策。 ? ·?以明確地的態(tài)度、正確地對待和處理客人投訴和反饋意見，跟進并向禮賓司報告，并從中學(xué)習(xí)。 ·?根據(jù)希爾頓品牌標(biāo)準(zhǔn)，確保所有的客人要求和問題都迅速和有效地響應(yīng)和處理。 ·?積極主動的面對客人，協(xié)助他們接近合理的需求。 ·?將客人送至客房，介紹客房布局，確保行李及時寄存等。 ·?團隊工作，在禮賓部扮演積極角色，有效率的和客人溝通，確保達到目標(biāo)。 ·?采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知禮賓司或賓客服務(wù)經(jīng)理?；卦L客人，確?？腿藢鉀Q方法滿意（服務(wù)補救）。 ·?幫助客人拿取行李，確保客人及時辦理離店，安排運送，同時歡迎他們再次光臨。 ·?有條理的安放客人的行李，確保安全。 ·?確保大廳的整潔衛(wèi)生，為賓客預(yù)備常用的物品和信息等。 ·?掌握部門及希爾頓品牌標(biāo)準(zhǔn)的詳細內(nèi)容。 ·?掌握希爾頓酒店的基本概況。 ·?了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。將這些知識與團隊成員分享。 ·?確保禮賓部準(zhǔn)確的傳遞信息，保證酒店和賓客每日包裹郵件的收發(fā)。 ·?了解酒店車倆使用情況，確保安排好客人的接機與送機服務(wù)。

1、大專以上學(xué)歷，有同崗位工作經(jīng)驗2年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。 7、有希爾頓背景優(yōu)先。

崗位職責(zé) 1.負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能。 2.進行有關(guān)的市場計劃分析制定部門工作計劃，完成工作報告。 3.督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時調(diào)整工作部署。 4.保持良好的客際關(guān)系，能獨立有效地處理賓客投訴。 5.協(xié)助酒店與更高一級領(lǐng)導(dǎo)處理突發(fā)事件。 崗位要求 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗5年以上。 2.熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 3.有較強的協(xié)調(diào)管理能力，具有一定的銷售能力。 4.全面掌握前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。

1、大專以上學(xué)歷，五星級酒店同等崗位工作經(jīng)驗3年以上。 2、英語口語流利，溝通能力強。 3、有較強的協(xié)調(diào)、管理能力。 4、思維敏捷，頭腦靈活，洞察能力強。 5、熟悉前廳經(jīng)營管理工作，具有較強工作責(zé)任感和敬業(yè)感。 6、男生身高要求175cm以上，女生身高要求165cm，包食宿，購買五險一金。

【崗位職責(zé)】 ·? ? ? ?督促管理當(dāng)值期間前臺接待工作，確保提供優(yōu)質(zhì)高效的服務(wù)。 ·?????? 與員工有效的溝通，提供明確指示，關(guān)注員工的表現(xiàn)并給予激勵。 ·?????? 在遵循酒店規(guī)章制度，維持優(yōu)質(zhì)高效服務(wù)的基礎(chǔ)上設(shè)法解決所有賓客及員工遇到的困難和問題。 ·?????? 管理前臺/餐廳，用敏銳的判斷力和決斷力對當(dāng)值期間的突發(fā)狀況予以迅速解決。 ·?????? 友好誠摯的問候，耐心傾聽，溝通并解決所有賓客與員工的困難和問題。在團隊中起到表率作用，能應(yīng)酒店需求調(diào)整工作時間。 ·?????? 通過培訓(xùn)及一致的管理，領(lǐng)導(dǎo)和激勵團隊員工。 ·?????? 采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知服務(wù)經(jīng)理。回訪客人，確?？腿藢鉀Q方法滿意。 ·?????? 維護顧客檔案和信息，確保預(yù)訂的有效性和準(zhǔn)確性。 ·?????? 按照客人的預(yù)定或喜好安排房間，并做詳細目錄管理。 ·?????? 維護酒店電腦系統(tǒng)信息數(shù)據(jù)的準(zhǔn)確性，便于系統(tǒng)操作，確保前臺運營設(shè)備的正常運轉(zhuǎn)以及工作區(qū)域的整潔清潔。 ·?????? 了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。 ·?????? 確保信息的有效傳遞，尚未完成的事情逐一移交至有關(guān)人員，讓賓客滿意。參加日常例會及其他會議。 ·?????? 確保前臺日常管理，包括但不局限于工作的監(jiān)督，房間分配，報告，信用額度核對，電腦數(shù)據(jù)備份及主帳的核對等。 ·?????? 確保日常設(shè)設(shè)施備用品的維護保養(yǎng)和必需庫存，所有物品記錄有序。 ·?????? 掌握酒店產(chǎn)品知識，并且為員工提供相關(guān)的培訓(xùn)。

崗位職責(zé)： 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客介紹房間，努力爭取最好的經(jīng)濟效益。 5.熟練前臺及為您服務(wù)中心各項專業(yè)業(yè)務(wù)和技能. 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 崗位要求： 1.大專以上文化程度，良好的英語表達能力。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、責(zé)任感。 3.令人愉快的溝通技巧。 4.有相關(guān)工作者經(jīng)驗優(yōu)先考慮。

崗位職責(zé)： 1.健全各種問訊資料。 2.掌握客房預(yù)訂情況，向部門經(jīng)理報告重要團體和客人的訂房情況，檢查VIP通知單的發(fā)送情況，負(fù)責(zé)VIP接待工作的落實。 3.處理賓客有關(guān)投訴。 4.負(fù)責(zé)前設(shè)備的使用管理和保養(yǎng)工作，及各類資料的收集、存檔及管理工作。 5.檢查每日的報表是否有誤，并及時糾正。 6.建立體質(zhì)良好的賓客關(guān)系，努力增加客房銷售。 崗位要求： 1.有同崗位工作經(jīng)驗1年以上。 2.有良好的團隊領(lǐng)導(dǎo)精神及執(zhí)行力。工作認(rèn)真負(fù)責(zé)，作風(fēng)正派。 3.熟練掌握前廳部工作的各個環(huán)節(jié)和程序。 4.身體健康，品貌端正，氣質(zhì)高雅。 5.掌握酒店管理基礎(chǔ)知識，善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

協(xié)助房務(wù)總監(jiān)管理前廳部運作，包括利潤最大化，控制成本和服務(wù)質(zhì)量，確保顧客滿意度，同時有效的協(xié)調(diào)及領(lǐng)導(dǎo)前臺和賓客關(guān)系部每日的任務(wù)分配和運作。 處理賓客的問題和投訴。 負(fù)責(zé)重要賓客的迎領(lǐng)工作。 進行整個酒店的安全和日常的設(shè)備檢查工作。 解決當(dāng)班期間發(fā)生的安全問題。 向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 能有效的用英語溝通交流。 擅長于處理賓客關(guān)系，能快速有效的應(yīng)對各種問題。