Duties and Responsibilities 工作職責(zé)
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1. Major responsibilities 主要職責(zé)
· Develop L&D policies as required.
根據(jù)要求制定學(xué)習(xí)與發(fā)展政策。
· Develop and monitor annual and monthly training budget.
制定并監(jiān)控年度及月度培訓(xùn)預(yù)算。
· Conduct needs analysis with department managers to assess specific learning needs.
與部門經(jīng)理合作進(jìn)行需求分析，確定學(xué)習(xí)需求。
· Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line)
熟悉當(dāng)前法定的培訓(xùn)項(xiàng)目的要求，以及開(kāi)發(fā)一些創(chuàng)新的培訓(xùn)項(xiàng)目（線上或者線下）
· Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary.
根據(jù)需要開(kāi)展各項(xiàng)培訓(xùn)課程，如入職培訓(xùn)、英語(yǔ)培訓(xùn)、客戶服務(wù)培訓(xùn)、管理技能培訓(xùn)及朗廷酒店集團(tuán)學(xué)習(xí)與發(fā)展框架中的其他培訓(xùn)項(xiàng)目。
· Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc.
與外方顧問(wèn)協(xié)調(diào)化妝、儀容儀表、防火安全、急救、衛(wèi)生等培訓(xùn)項(xiàng)目。
· Evaluate training effectiveness by conducting training audits and produce audit reports for management review.
通過(guò)審核評(píng)估培訓(xùn)效果，制作審核報(bào)告交管理層審閱。
· Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc.
通過(guò)培訓(xùn)員培訓(xùn)、月度培訓(xùn)計(jì)劃和報(bào)告系統(tǒng)等發(fā)展部門培訓(xùn)員系統(tǒng)。
· Conduct monthly departmental trainer meeting.
組織每月部門培訓(xùn)員會(huì)議。
· Sit-in departmental training sessions and give feedback to departmental trainers.
旁聽(tīng)部門培訓(xùn)并向部門培訓(xùn)員提供反饋。
· Develop and monitor Best Trainer Award system.
發(fā)展和監(jiān)控最佳培訓(xùn)員獎(jiǎng)勵(lì)系統(tǒng)。
· Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc
監(jiān)督和管理所有部門學(xué)習(xí)項(xiàng)目，包括部門入職、防火、生命健康、安保培訓(xùn)等。
· Develop and present Annual and Monthly Training Plan and Calendar.
制定出臺(tái)年度和月度培訓(xùn)計(jì)劃和日程安排。
· Recruit and monitor student trainees and management trainees according to annual plan.
根據(jù)年度計(jì)劃招聘并監(jiān)督學(xué)校實(shí)習(xí)生及管理實(shí)習(xí)生。
· Conduct monthly trainee meeting.
組織每月實(shí)習(xí)生會(huì)議。
· Monitor and control training resources.
監(jiān)管培訓(xùn)資源。
· Track, input and maintain all individual colleague learning & development records within HRMIS System.
在人力資源管理信息系統(tǒng)內(nèi)跟蹤、錄入及管理所有員工的學(xué)習(xí)與發(fā)展記錄。
· Maintenance of attendance records and other documentation related to the Learning & Development efforts.
維護(hù)與學(xué)習(xí)和發(fā)展活動(dòng)有關(guān)的考勤記錄和其他文件。
· Maintain creative training communication channels (Wechat, Notice Board, emails or other platform).
管理各個(gè)培訓(xùn)溝通渠道，保證其內(nèi)容新穎。
· Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance.
評(píng)估員工在各階段的表現(xiàn)并向管理層反饋，以促進(jìn)產(chǎn)品和績(jī)效按朗廷酒店集團(tuán)的標(biāo)準(zhǔn)不斷得以提高和完善。
· Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model.
支持酒店內(nèi)一切以實(shí)例和楷?；罨具h(yuǎn)景、使命、目標(biāo)、信念，品牌承諾以及顧客體驗(yàn)項(xiàng)目。
· Ensure security and confidentiality of all information throughout the hotel.
保證酒店所有信息機(jī)密安全。
· Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition.
組織會(huì)議，與行政委員會(huì)委員、部門經(jīng)理、部門培訓(xùn)員及其他員工研究業(yè)績(jī)走向、制定行動(dòng)方案并給予肯定。
· Perform any duties as assigned by the management deemed necessary.
執(zhí)行任何管理層委托的工作。
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2. Human Resources responsibilities 人力資源職責(zé)
· Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
與整個(gè)人力資源團(tuán)隊(duì)密切配合，倡導(dǎo)“理想雇主”宗旨使命。
· Career development programs for colleagues.
為員工提供職業(yè)發(fā)展計(jì)劃。
· Involvement in the local community.
積極參與當(dāng)?shù)厣鐓^(qū)活動(dòng)。
· Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations.
協(xié)助所有員工認(rèn)同計(jì)劃，如每月最佳員工、生日會(huì)、年會(huì)、節(jié)日慶祝會(huì)等。
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Requirements 職位要求
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1. Mandatory 必備要求
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Educational Background 教育背景
· Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas.
人事、酒店管理、傳播、教育、心理學(xué)、文學(xué)或其他相關(guān)專業(yè)學(xué)歷
· Previous HR experiences a plus.
有人事經(jīng)驗(yàn)最佳
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Experience 工作經(jīng)驗(yàn)
A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline
至少5年培訓(xùn)工作經(jīng)驗(yàn)，酒店或高端客服領(lǐng)域最佳
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Job Skill / Knowledge 職業(yè)技能/知識(shí)
Knowledge of different departments within a hotel setting.
熟悉酒店各部門
Must possess ability to coordinate with multiple tasks.
同時(shí)協(xié)調(diào)多項(xiàng)工作的能力
Knowledge of how to develop training programs.
開(kāi)發(fā)培訓(xùn)計(jì)劃的能力
Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable.
熟練使用微軟辦公軟件及因特網(wǎng)，了解數(shù)字影像技術(shù)優(yōu)先
Excellent communication skills .
優(yōu)秀的溝通能力
Fluency in English and Chinese (verbal, written and comprehension) .
中、英文流利（口頭、書面及理解）
Problem solving and Action Plan formulation.
解決問(wèn)題、制定行動(dòng)方案的能力
Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
與所有員工深層互動(dòng)的能力，與他人交流想法、信息和看法以制定計(jì)劃、做出決定及解決問(wèn)題的能力
Possess high degree of stamina, agility and flexibility.
精力充沛、反應(yīng)敏捷、靈活機(jī)動(dòng)
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
積極向上、嚴(yán)守機(jī)密
