Essential Duties and Responsibilities – (Key Activities of the role)
主要職責﹣(職務(wù)的主要工作)
·???????? Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
管理前廳部工作人員，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
·???????? Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
監(jiān)督前廳部隊伍，確保最高的入住率和平均房價，以實現(xiàn)收益最大化。
·???????? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
監(jiān)督前廳部，特別是客戶關(guān)系人員，確保優(yōu)悅會會員、?？秃推渌F賓得到特別的關(guān)照和禮遇。?
·???????? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
促進店際銷售及推銷酒店內(nèi)設(shè)施，依照散客市場計劃監(jiān)督前廳部人員的市場技巧。?·???????? Maintain inter-departmental relationships to ensure seamless customer service
維護各部門之間的關(guān)系以確保對客服務(wù)暢通。
·???????? Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
承擔保持外觀標準的整體責任，確保家具和各種設(shè)備均保持外表清潔、運轉(zhuǎn)良好并得到妥善維護。?
·???????? Schedule and regularly conducts routine inspections of areas under his/her control
計劃并實施對所管區(qū)域的定期檢查。
·???????? Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并與財務(wù)部密切聯(lián)系，以確保信用程序的全面執(zhí)行。
·???????? Know system recovery procedures
掌握系統(tǒng)復原程序。?
·???????? Interpret computer reports
分析電腦報告。?
·???????? Compile statistics for front office and provide reports relating to that area
為前廳部整編統(tǒng)計數(shù)字并提供與之相關(guān)的報告。
·???????? Continually check the accuracy of room count
不斷檢查客房出租率的情況。
·???????? Approve upgrades and special amenities
批準房間的免費升級及特殊的禮品。
·???????? Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
保持部門員工的行為、裝束、衛(wèi)生、制服穿著、外表和儀態(tài)標準。
·???????? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
每月召開綜合性部門會議，內(nèi)容包括對需要特別處理和提供詳細信息的程序及活動的總結(jié)。
·???????? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
向總經(jīng)理或其的代表，以及其它部門負責人通報所有他們可能感興趣的信息，如貴賓來店和離店的情況及其它相關(guān)信息。
·???????? Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
在洲際酒店集團指導方針的框架內(nèi)遵守工作程序，特別是要以酒店的信用制度為重點。
·???????? In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
與緊急事件小組協(xié)作，在得到相關(guān)授權(quán)后準備緊急程序以應(yīng)對火災(zāi)、停電、炸彈威脅、暴風預(yù)警等緊急事件。
·???????? Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考慮酒店入住情況和預(yù)測以及大規(guī)模的團組活動，特別是關(guān)于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節(jié)日和假日。?
·???????? Works with Human Resources on manpower planning and management needs
和人力資源部一起進行人力規(guī)劃和管理需求。
·???????? Works with Director of Finance in the preparation and management of the Department’s budget.
和財務(wù)總監(jiān)一起編制和管理部門預(yù)算。
2.?? REQUIRED QUALIFICATIONS
?????? 資格
Required Skills –
技能要求
·??????????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·??????????? Good writing skills
具有良好寫作技能
·??????????? Proficient in the use of Microsoft Office and Front Office System
??????? 熟練使用微軟辦公軟件和前臺系統(tǒng)
·??????????? Problem solving, reasoning, motivating, organizational and training abilities
??????? 具有解決問題，推理，號召，組織和培訓能力
·??????????? Strong Leadership skills in managing teams
??????? 在管理隊伍中有具很強的領(lǐng)導技能
·??????????? Ability to manage complex relationships
???????? 管理復雜關(guān)系的能力
?
Qualifications –
學歷
·???????? Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商業(yè)管理或相關(guān)的學士學位。
?
Experience –
經(jīng)驗
·???????? 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.?
擁有3年酒店賓客服務(wù)工作經(jīng)驗，包括1年管理經(jīng)驗，或與此相當?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景
·???????? Type and level of experience required may vary slightly based on size and complexity of operation
經(jīng)驗類型和程度的要求可能因運營規(guī)模和復雜性而略有不同。
