Essential Duties and Responsibilities – (Key Activities of the role)
主要職責(zé)﹣(職務(wù)的主要工作)
·???????? Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
管理前廳部工作人員，以確保來賓被及時(shí)的禮貌接待并得到充分的注意和重視。
·???????? Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
監(jiān)督前廳部隊(duì)伍，確保最高的入住率和平均房?jī)r(jià)，以實(shí)現(xiàn)收益最大化。
·???????? Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
監(jiān)督前廳部，特別是客戶關(guān)系人員，確保優(yōu)悅會(huì)會(huì)員、?？秃推渌F賓得到特別的關(guān)照和禮遇。?
·???????? Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
促進(jìn)店際銷售及推銷酒店內(nèi)設(shè)施，依照散客市場(chǎng)計(jì)劃監(jiān)督前廳部人員的市場(chǎng)技巧。?·???????? Maintain inter-departmental relationships to ensure seamless customer service
維護(hù)各部門之間的關(guān)系以確保對(duì)客服務(wù)暢通。
·???????? Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
承擔(dān)保持外觀標(biāo)準(zhǔn)的整體責(zé)任，確保家具和各種設(shè)備均保持外表清潔、運(yùn)轉(zhuǎn)良好并得到妥善維護(hù)。?
·???????? Schedule and regularly conducts routine inspections of areas under his/her control
計(jì)劃并實(shí)施對(duì)所管區(qū)域的定期檢查。
·???????? Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并與財(cái)務(wù)部密切聯(lián)系，以確保信用程序的全面執(zhí)行。
·???????? Know system recovery procedures
掌握系統(tǒng)復(fù)原程序。?
·???????? Interpret computer reports
分析電腦報(bào)告。?
·???????? Compile statistics for front office and provide reports relating to that area
為前廳部整編統(tǒng)計(jì)數(shù)字并提供與之相關(guān)的報(bào)告。
·???????? Continually check the accuracy of room count
不斷檢查客房出租率的情況。
·???????? Approve upgrades and special amenities
批準(zhǔn)房間的免費(fèi)升級(jí)及特殊的禮品。
·???????? Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
保持部門員工的行為、裝束、衛(wèi)生、制服穿著、外表和儀態(tài)標(biāo)準(zhǔn)。
·???????? Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
每月召開綜合性部門會(huì)議，內(nèi)容包括對(duì)需要特別處理和提供詳細(xì)信息的程序及活動(dòng)的總結(jié)。
·???????? Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
向總經(jīng)理或其的代表，以及其它部門負(fù)責(zé)人通報(bào)所有他們可能感興趣的信息，如貴賓來店和離店的情況及其它相關(guān)信息。
·???????? Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
在洲際酒店集團(tuán)指導(dǎo)方針的框架內(nèi)遵守工作程序，特別是要以酒店的信用制度為重點(diǎn)。
·???????? In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
與緊急事件小組協(xié)作，在得到相關(guān)授權(quán)后準(zhǔn)備緊急程序以應(yīng)對(duì)火災(zāi)、停電、炸彈威脅、暴風(fēng)預(yù)警等緊急事件。
·???????? Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為前廳部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日。?
·???????? Works with Human Resources on manpower planning and management needs
和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。
·???????? Works with Director of Finance in the preparation and management of the Department’s budget.
和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。
2.?? REQUIRED QUALIFICATIONS
?????? 資格
Required Skills –
技能要求
·??????????? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·??????????? Good writing skills
具有良好寫作技能
·??????????? Proficient in the use of Microsoft Office and Front Office System
??????? 熟練使用微軟辦公軟件和前臺(tái)系統(tǒng)
·??????????? Problem solving, reasoning, motivating, organizational and training abilities
??????? 具有解決問題，推理，號(hào)召，組織和培訓(xùn)能力
·??????????? Strong Leadership skills in managing teams
??????? 在管理隊(duì)伍中有具很強(qiáng)的領(lǐng)導(dǎo)技能
·??????????? Ability to manage complex relationships
???????? 管理復(fù)雜關(guān)系的能力
?
Qualifications –
學(xué)歷
·???????? Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商業(yè)管理或相關(guān)的學(xué)士學(xué)位。
?
Experience –
經(jīng)驗(yàn)
·???????? 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.?
擁有3年酒店賓客服務(wù)工作經(jīng)驗(yàn)，包括1年管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景
·???????? Type and level of experience required may vary slightly based on size and complexity of operation
經(jīng)驗(yàn)類型和程度的要求可能因運(yùn)營(yíng)規(guī)模和復(fù)雜性而略有不同。
