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·????????Supervise and inspect the workof assigned room and/or public area attendants to ensure product qualitystandards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives. ·????????監(jiān)督和檢查分配給客房和公共區(qū)域服務生的工作，按酒店和公司業(yè)務目標確保符合產(chǎn)品的質量標準，為酒店客人提供卓越的服務。 ·????????Supervise the implementation ofhousekeeping standards and procedures in relation to: ·????????監(jiān)督客房部各項標準和工作程序的執(zhí)行 ： o???Bedroom service o???臥室服務 o???Bathroom service o???衛(wèi)生間服務 o???Valet service o???洗衣服務 o???Cleaning service o???清潔服務 o???Linen maintenance o???布巾維護 ·????????Recommended changes to thesestandards and training needs on an ongoing basis ·????????就這些標準和培訓需求提供持續(xù)性的改進建議。 ·????????Maintain a current and thoroughknowledge of all housekeeping systems ·????????對客房部所有系統(tǒng)有完整的知識。 ·????????Open and close the shift andensure effective shift hand over ·????????負責管理接班和交班工作，以確保交接班過程的有效進行 。 ·????????Assist the executivehousekeeper in fulfilling their duties and oversee the operations of thehousekeeping department when the executive housekeeper is not on duty. ·????????協(xié)助行政管家工作，在管家未當班期間管理客房部運營工作。 ·????????Distribution and collection ofkeys ·????????分發(fā)和收集鑰匙。 ·????????Management of all incoming andoutgoing calls ·????????管理所有的呼入和呼出電話。 ·????????Solve employee grievances ·????????解決員工受到的不公正待遇問題。 ·????????Perform Room allocations ·????????分配客房 ·????????Perform Room inspections ·????????檢查客房 ·????????Prioritise arrival rooms ·????????排列抵店客人客房的優(yōu)先順序。 ·????????Liaise with Front Office forguest and hotel requirements ·????????配合前臺滿足酒店和客人的要求。 ·????????Ensure guest valet is processedand delivered in a timely manner ·????????確保及時為客人提供洗衣服務并送還。 ·????????Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories) ·????????協(xié)調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)。 ·????????Manage all special requestsmade by guests ·????????處理客人所有的特殊要求。 ·????????Ensure consistency within thedepartment ·????????確保部門內工作的一致性。 ·????????Management of lost property forthe hotel ·????????管理酒店的遺失財物。 ·????????Ensure you have completeknowledge of room types, layouts and facilities ·????????確保具有客房類型，設計和設施的全面知識。 ·????????Manage storage areas ·????????管理倉庫 ·????????Maintain adequate stock levels ·????????保存充足的用品存貨。 ·????????Complete stock takes asrequired ·????????按要求完成庫存盤點工作。 ·????????Maintain stock levels ·????????維持存貨水平 ·????????Conducts shift briefings toensure hotel activities and operational requirements are known ·????????進行交接班說明，確保了解酒店的工作和運營需求。 ·????????Works with Superior and HumanResources on manpower planning and management needs ·????????與上級領導和人力資源部一起進行人力規(guī)劃和管理需求。 ·????????Works with Superior Director ofFinance in the preparation and management of the Department’s budget. ·????????與上級領導和財務總監(jiān)一起編制和管理部門預算。

1.?洗衣房主管?? ? ? ? ??Oversee the implementation oflaundry standards and procedures ·????????監(jiān)督洗衣房各項標準和工作程序的執(zhí)行 。 ·????????Recommended changes to thesestandards and training needs on an ongoing basis ·????????就這些標準和培訓需求提供持續(xù)性的改進建議。 ·????????Maintain a current and thoroughknowledge of all laundry systems ·????????對洗衣系統(tǒng)有最新和全面的知識。 ·????????Open and close the shift andensure effective shift hand over ·????????負責管理接班和交班工作，以確保交接班過程的有效進行 。 ·????????Management of all incoming andoutgoing calls to Laundry Department ·????????管理洗衣部門所有的呼入和呼出電話。 ·????????Solve employee grievances ·????????解決員工受到的不公正待遇問題。 ·????????Direct task allocations andchange according to volume and peak periods ·????????依據(jù)工作量和高峰期等因素對工作進行分配及變更。 ·????????Perform quality inspections ·????????進行質量檢查。 ·????????Prioritize VIP or difficultguests ·????????優(yōu)先服務貴賓或難應付的客人。 ·????????Liaise with Housekeeping forguest and hotel requirements ·????????配合客房部滿足酒店和客人的要求。 ·????????Ensure laundry valet isprocessed and delivered in a timely manner ·????????確保及時為客人提供洗衣服務并送還。 ·????????Co-ordinate special projects(eg equipment routine service; stock inventories) ·????????協(xié)調特別項目(如設備常規(guī)檢修；存儲用品)。 ·????????Manage all special requestsmade by guests ·????????處理客人所有的特殊要求。 ·????????Ensure consistency within thedepartment ·????????確保部門內工作的一致性。 ·????????Ensure you have completeknowledge of room types, layouts and facilities and the location of these ·????????確保具有客房類型，設計，設施和位置的全面知識。 ·????????Supervise laundry storage areas ·????????監(jiān)管洗衣房存儲區(qū)。 ·????????Maintain adequate stock levels ·????????保持足夠的庫存水平。 ·????????Complete stock takes asrequired ·????????按要求完成庫存盤點工作。 ·????????Maintain stock levels ·????????維持存貨水平 ·????????Conducts shift briefings toensure hotel activities and operational requirements are known ·????????進行交接班說明，確保了解酒店的工作和運營需求。 ·????????Works with Superior and HumanResources on manpower planning and management needs ·????????與上級領導和人力資源部一起進行人力規(guī)劃和管理需求。 ·????????Works with Superior Director ofFinance in the preparation and management of the Department’s budget. ·????????與上級領導和財務總監(jiān)一起編制和管理部門預算。 2.PA主管 Directs the work assignments of the assignedarea to Room Attendants and other non supervisory person personnel. 負責給員工分配工作任務和其他員工分配工作任務 Identifies training needs and ensuresdepartmental training plans are successfully implemented. 確認培訓需求和保證部門的培訓能夠得到很好的貫徹執(zhí)行 Provides support to front line personnel, sothey can deliver the highest level of outstanding guest service possible. 給第一線的員工以支持和鼓勵，以便其能向客人提供更好的優(yōu)質的服務 Assists in personnel matters such as evaluatingand counseling. 幫助員工，如員工評估和員工的生活等方面 To ensure good interdepartmental communication,network and teamwork. 確保有個好的溝通環(huán)境和好的團對建設 Ensures that Housekeeping personnel arefamiliar with PA facilities for the purpose of assisting guests 保證所有員工熟悉PA內的所有設施設備，以便給客人提供更好的服務 Maintains open channels of communication withthe Assistant Housekeeper on all matters affecting the Housekeeping, FrontOffice, Engineering and Laundry Department. 在能夠影響部門與前臺，工程部和洗衣房的關系等方面的事務要能夠與助理管家有著很好的溝通渠道 Conducts regular meetings within assigned area. 給員工開例會 Follow up the pest control and plants in PA 跟進酒店的蟲害和植物管理 Ensure that the dilution of all cleaningchemicals is carried out according to the procedures. Check the safety of theworking condition and maintenance of the equipments. 保證所有清潔劑按照要求使用，檢查員工的工作安全問題和維護清潔機器設備 Inspects all hotel all public area on a dailybasis to ensure that all furnishings, facilities and equipment are in goodrepair as per HICPJ standard. 每日檢查自己所負責的公共場區(qū)域并保證酒店公共區(qū)域家私，設施設備是完好的符合酒店標準的 To ensure guest requests are met and companypolicies and standard procedures are implemented and maintained. 保證客人的需求是符合要求的，并且要保證所提供的服務是按照標準去來完成的 Inspects guest and public area on daily basisto ensure that all furnishing, facilities, and equipment are clean and in goodrepair report findings to the Executive Housekeeper. 每日檢查所有公共區(qū)域，餐廳，會議室，客用洗手間，后區(qū)等以確保所有家私和設施設備是完好的，若發(fā)現(xiàn)有任何問題及時向行政管家報告 To inspect daily VIP meeting and dining placeand to spot check meeting rooms or dining place of the VIP guests. 檢查當日所有VIP會議和其用餐的地方 Receive and investigate queries and complaintsfrom Hotel guests, Management and F&B, then report to Executivehousekeeper. 接收并調查來自客人；管理層和餐飲的有關清潔問題和投訴并向行政管家報告 Maintains appropriate standards and disciplinefor dress, hygiene, uniform, appearance, posture and conduct of Housekeepingpersonnel. 在儀容儀表和禮貌禮節(jié)方面要有一個正確的標準和制度，并以此來督導員工 Monitors and controls Housekeeping tasks, suchas lost and found, key control, security and emergency procedures, that helpmaintain the health and security of personnel and guests.. 監(jiān)督和控制客房部的工作，如在失物招領，鑰匙控制，安全和緊急事件的處理的方法，以保證客人和酒店員工的人身財產(chǎn)的安全