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Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

崗位概述： 負(fù)責(zé)房務(wù)部短期和長期的規(guī)劃以及日常運(yùn)作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運(yùn)營管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗 2. 流利的中英文溝通能力 3. 有大型酒店運(yùn)營經(jīng)驗優(yōu)先 4. 優(yōu)秀的團(tuán)隊合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

崗位職責(zé) 根據(jù)上級的工作指示和酒店確定的經(jīng)營方針和目標(biāo)，負(fù)責(zé)制定房務(wù)部年度預(yù)算、經(jīng)營計劃，并有效組織實施與監(jiān)控，實現(xiàn)預(yù)期目標(biāo)，嚴(yán)格控制成本和降低消耗，以最小的成本，獲取最大的經(jīng)濟(jì)效益。 1. 制定房務(wù)部各部門的經(jīng)營計劃，組織實施和控制，確保實現(xiàn)預(yù)期目標(biāo)； 2. 主持建立并完善客房部和前廳部的各項規(guī)章制度、服務(wù)程序及標(biāo)準(zhǔn)，并指揮實施； 3. 制定客房部和前廳部的年度預(yù)算，嚴(yán)格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導(dǎo)各部門經(jīng)理切實抓好對員工的崗位業(yè)務(wù)培訓(xùn)，嚴(yán)格執(zhí)行規(guī)定的工作流程和質(zhì)量標(biāo)準(zhǔn)，保證優(yōu)質(zhì)高效地完成各項服務(wù)工作； 5. 負(fù)責(zé)客房部和前廳部的安全管理工作，督促各部門落實各項安全管理制度，切實做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財產(chǎn)和物料的管理； 7. 主持房務(wù)部工作例會，布置任務(wù)，檢查督促各部門工作進(jìn)度，協(xié)調(diào)工作關(guān)系，研究解決經(jīng)營管理中出現(xiàn)的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導(dǎo)和考核本部門員工的工作績效，保證部門工作目標(biāo)的實現(xiàn)； 10. 指導(dǎo)培訓(xùn)員工，不斷提高本部門員工的業(yè)務(wù)知識和工作技能； 11. 定期巡視抽查房務(wù)部所負(fù)責(zé)管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項意見和要求，以便及時發(fā)現(xiàn)、改進(jìn)問題，提高服務(wù)水準(zhǔn)； 12. 處理重大投訴時間，及時采取措施，彌補(bǔ)可能產(chǎn)生的不良影響，并對典型案例進(jìn)行分析和培訓(xùn)，避免同類問題重復(fù)發(fā)生，提高客人滿意度； 13. 做好上級要求的其他工作。 任職要求 1. 大專及以上學(xué)歷； 2. 具有10年以上高星級酒店工作經(jīng)驗，5年以上酒店前廳部或客房部管理工作經(jīng)驗；具備高星級籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國際酒店理論，掌握酒店經(jīng)營管理知識及標(biāo)準(zhǔn)服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營管理專業(yè)知識及全面質(zhì)量管理知識，懂得成本管理與核算，具備財務(wù)管理理論尤佳，了解市場營銷和公共關(guān)系知識； 4. 理解國際或國內(nèi)高端酒店品牌的經(jīng)營理念，熟悉經(jīng)濟(jì)合同法、旅游法規(guī)、消防、治安管理條例、宗教常識和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標(biāo)和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門完成工作目標(biāo)的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟(jì)效益的能力。

Administering & managing the Hotel’s Operation, maintain cost & quality standards and drive profit for the organization. Lead by example in terms of Associate Care , training, community involvement & safety & security .Fully responsible for the Operation in the GM’s absence in accordance with Marriott’s Policies & Procedures .Participate in all aspects of the Hotel’s Management as a member of the Executive Committee.

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

工作地全國 JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Rooms functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Create courteous, friendly, professional work environment. 3.Experience communicating, training, and managing multi-lingual staffs. 4.Instill a guest service attitude in all employees. 5.Solid experience in management of Front Office, Housekeeping, Security. 6.Strong yield management skills and ability to instill those in others. 7.Fluency in English spoken and written.

Base in Pudong Airport Pre-Opening and operations ·??????Work with HQ relateddivisions to establish, recommend and follow up on the concept brief, layoutdesign, equipment, product and service matrix, uniforms, expenditure,equipment, manning, operation flow and other services offers and newtechnology. Maintain and manage pre-opening and post opening budget ·??????Follow up all pre-openingrelated implementation, installation, license and equipment with the Projects,Group Operations and field team, including local contractors and governmentauthorities ·??????Establish the pre-openingcritical path, OE list, manning and others with the HQ and field teams. ·??????Manpower recruitment,training and supervision ·????? Formulate operations’Standard Operation Procedures (“SOP”) according to China operations’ BrandStandard and operational requirements for each PPL outlets’ customization. Post-Opening operations ·??????Ensure that the loungesand operations comply with all applicable legislation and well as industrycodes of practice, from an operational level this includes areas such asOH&S, staff rostering, Liquor Licensing, Health & Hygiene, FoodHandling etc ·???????Identify and driveimprovements and / or implementation of new services and operational policies ·??????Responsible for hotelP/L, preparation forecast of budget and manpower allocation ·??????Monitor and report on themarket activities and raise the profile of the Company’s Airport Loungesthrough networking, business contacts and promotion. Formulate long-termstrategic business plan to sustain business growth. Identify new and potentialB2B and B2C business opportunities and conduct business expansion planning ·??????Handle client complaintand staff grievances ·??????New projects /initiatives as assigned by management JOBREQUIREMENTS ·??????Tertiary educationqualification in Hospitality Management or related discipline ·??????Minimum 8 years' relevantexperience with 3 years at senior management level in hospitality industry ·??????Solid hotel pre-openingand operations experience is a must. Knowledgeable in all aspects of managingand leading services and hospitality nature of business or outlet. ·??????Excellent time managementskills and able to work under pressure ·??????Detail-minded, efficient,well-planned with good business sense ·??????Strong communication andinterpersonal skills with analytical mind ·??????Calm, efficient andorganized ·??????Excellent personalpresentation and communication skills ·??????Accountable and resilient ·??????Multi-lingual, excellentspoken and written English and Mandarin ·??????Travelling is requiredwhen deemed necessary

確保房務(wù)部保持正常高效率的運(yùn)營面貌,并且保持下屬各部門能夠按照酒店品牌標(biāo)準(zhǔn)和酒店的服務(wù)特性. To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically. 定期召開整個部門的溝通會議并確保部門的例會和會議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進(jìn)確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily. 確保每個收入部門（例如：客房、電話、客衣服務(wù)）的運(yùn)作能通過升級銷售，定價策略和合理的收益管理，做到收入和利潤的最大化，同時確保實現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準(zhǔn)備，使用并且更新年度市場營銷計劃，必要時按部門明細(xì)分析 Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.

SUMMARY 概述： ? ? ? ?負(fù)責(zé)客房部日常工作管理，計劃、組織部門各項工作以便達(dá)到和維護(hù)公寓內(nèi)客房、公共區(qū)域、員工區(qū)域的高標(biāo)準(zhǔn)的安全清潔環(huán)境。負(fù)責(zé)公寓各類布草的存儲及出入庫管理。行使人力職能包括對員工的挑選、崗位培訓(xùn)、工作指導(dǎo)、勸誡以及贊譽(yù)以達(dá)到績效最大化，同時堅持客戶服務(wù)標(biāo)準(zhǔn)以達(dá)到客戶滿意最優(yōu)化。 DUTIES & RESPONSIBILITIES ?職責(zé)： 1.? 監(jiān)督和控制清潔用品、客用品以及化學(xué)清潔劑的合理正確使用，避免浪費(fèi)，節(jié)約成本；指導(dǎo)操作設(shè)備的合理正確使用。 2.? 協(xié)調(diào)并監(jiān)管客房部的日常工作，完成開業(yè)籌備與客房有關(guān)的工作。 3.? 制定并維護(hù)清潔工作標(biāo)準(zhǔn)、程序，制定新程序提高對人力物力的使用效率。 4.? 有責(zé)任配合人力資源及行政部對員工進(jìn)行招聘及替換工作，對入職新員工和在職員工進(jìn)行入職業(yè)務(wù)帶教、在崗培訓(xùn)等。 5.? 每周或每月召開部門全體員工會議以便部門內(nèi)的信息交流與溝通，每隔一段時間與部門的每一位員工談心，使他們樹立信心，鼓勵員工敬業(yè)愛崗并有服務(wù)與奉獻(xiàn)精神。 6.? 注重客人的需求以及服務(wù)。 7.? 定期檢查公寓房間、走廊、布草間、制服室、公共區(qū)域、行政辦公區(qū)、員工區(qū)（如：更衣室、員工洗手間），確保所有區(qū)域干凈、整潔，符合公寓要求。 8.? 確保房間內(nèi)各類布草（如：床上用品、布制品，毛巾等）潔凈，做好維護(hù)和保管工作。 9.? 確保員工制服、鞋襪（如有）等被有效的保管，存儲并隨時可以分發(fā)員工使用。 10. 負(fù)責(zé)制服、布草、清潔用品、操作設(shè)備的日常存貨清點(diǎn)。 11. 對員工的表現(xiàn)給予客觀的評價，對優(yōu)秀員工給予及時表揚(yáng)；對員工的缺點(diǎn)及時提出并督促指導(dǎo)改正。 12. 必要時與員工進(jìn)行商議。 13. 每日按工作計劃，檢查各類客房及空置房的清潔情況、設(shè)施設(shè)備完好情況、客用品準(zhǔn)備情況等，發(fā)現(xiàn)問題及時督促整改或報修，確保房間安全、清潔，滿足客戶要求。 14. 出席每日或每周例會以及公寓舉辦的各類會議、培訓(xùn)等。 15. 控制當(dāng)年的部門支出并制定來年的部門支出預(yù)算。 16. 確保熟知公寓緊急程序，并確?？头坎咳w員工熟知該程序。 17. 在房態(tài)方面與客服部緊密合作，在需要搶房的狀況下與前廳部經(jīng)理合作避免給客人造成不便。 18. 與工程部緊密合作，對客房、公共區(qū)域以及辦公室做必要的清潔維護(hù)和保養(yǎng)。 19. 確保無障礙物堵塞安全出口，警惕一切火警誘發(fā)因素；培訓(xùn)員工火災(zāi)預(yù)防方法，并使員工具有實操能力。 20. 安排公寓內(nèi)客房、公共區(qū)域（包括員工更衣室、員工餐廳、垃圾房）的除蟲工作，確保公寓遠(yuǎn)離害蟲。 21. 嚴(yán)格監(jiān)管對部門萬能鑰匙的控制工作，以確?？腿税踩?。 22. 密切監(jiān)管失物招領(lǐng)處的工作，以確保客人遺失的物品能得到妥善的處理和保存。 23. 確保遵守公寓的規(guī)章制度及工作標(biāo)準(zhǔn)/流程，并遵守員工守則中的各項規(guī)定。 24. 隨時聽從及完成上級管理層提出的其他指示或工作任務(wù)。? QUALIFICATION 任職資格: 1.? 大學(xué)?？萍耙陨蠈W(xué)歷，酒店管理或相關(guān)專業(yè)優(yōu)先。 2.? 擁有8年及以上酒店客房部工作經(jīng)驗，熟悉運(yùn)作部門的服務(wù)標(biāo)準(zhǔn)；至少3年管理職位相關(guān)經(jīng)驗，有部門運(yùn)作經(jīng)驗者優(yōu)先。 3.? 樂于助人，誠實守信，有親和力，具有較強(qiáng)的組織協(xié)調(diào)與溝通能力。 4.? 熟練運(yùn)用Word，Excel，Powerpoint等辦公軟件。 5.? 具有良好的服務(wù)意識和團(tuán)隊協(xié)作精神。

崗位職責(zé)： 1.據(jù)管理公司的戰(zhàn)略發(fā)展規(guī)劃和年度經(jīng)營計劃，制訂酒店房務(wù)營運(yùn)標(biāo)準(zhǔn)及操作流程，增強(qiáng)公司營運(yùn)管理水平，提高公司總體經(jīng)濟(jì)效益； 2.負(fù)責(zé)制定房務(wù)部門運(yùn)營計劃，并嚴(yán)格控制房務(wù)運(yùn)營成本； 3.定時查閱部門工作日記和每周總結(jié)匯報，督查部門的工作進(jìn)度及時發(fā)現(xiàn)問題，糾正偏差，做出處理； 4.對安全、消防、衛(wèi)生工作負(fù)責(zé)，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作； 5.熟悉經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 6.激勵、培訓(xùn)本部門的員工。 崗位要求： 1.大專及以上學(xué)歷，五年以上星級酒店工作經(jīng)驗； 2.熟悉酒店房務(wù)的整體運(yùn)營及管理，具備較強(qiáng)的市場敏感度，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗； 3.具備極強(qiáng)的親和力和服務(wù)意識，抗壓能力強(qiáng)，了解熟悉客人的消費(fèi)心理，關(guān)注客戶需求； 4.能保持和發(fā)展酒店與各界良好的公共關(guān)系，樹立和提高酒店形象； 5.熟悉星級酒店籌開及運(yùn)營標(biāo)準(zhǔn)和流程。