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1. To ensure that the Department’s Operations Budget is strictly adhered to, and that all costs are strictly controlled. 確保本部門正常運作，嚴格執(zhí)行部門的運營指標，同時嚴格控制各項成本和支出。熟悉前廳部工作標準及程序。 2. To supervise all Front Desk services by making sure that these services are available and carried out with the utmost efficiency. 督導及管理前臺的各項工作，確保各項服務(wù)指標能達到最良好的績效。 3. To maintain par stock of collateral, stationary and other necessities to avoid over stocking as well as running short on stock. 負責部門的領(lǐng)料、文具領(lǐng)用和各項運營必需品的申領(lǐng)，避免任何申領(lǐng)過度或物品短缺的情況發(fā)生。 4. To constantly strive to please all guests that he/she may come into contact during his/her work hours. 確保員工工作期間始終向客人提供高水準的服務(wù)。 5. To study and evaluate the operation and procedure of the Front Desk, and suggest improvements to the Front Office Manager. 研究和評估前臺的運作和工作程序，并有責任向前廳部經(jīng)理提出合理化建議。 6. To assign duties and responsibilities to subordinates and to assist them in their duties. 對下屬進行工作任務(wù)和職責的分配，并提供必要的協(xié)助以確保其順利完成工作。 7. To ensure that all VIP guestrooms are pre-assigned and inspected prior to the guest’s arrival. 確保所有房間在貴賓抵達前都已安排好并檢查過房間內(nèi)所有的設(shè)施設(shè)備都在良好的狀態(tài)。 8. To liaise with Front Desks on all outstanding bills for departing guests. 督導前臺確保所有待離店客人帳單的準確性。 9. To liaise with the Asst. Front Office Manager on any guest complaints or problems. 協(xié)助前廳經(jīng)理處理賓客的建議及投訴。 10. To handle guest complaints, in accordance with the hotel policy, reporting all complaints to the Front Office Manager. 依照酒店的政策，公正處理賓客投訴，并及時匯報至前廳部經(jīng)理。 11. To have a sound knowledge of the local environment such as restaurants and shopping areas within the city. 熟悉酒店周邊環(huán)境，如本市的餐飲購物等相關(guān)信息。 12. To inspect the hotel’s main entrance, Reception Lobby, restaurants, public toilets and guest floors when appropriate, and report the finding in the logbook. 適時視察酒店主要通道，前臺接待處大堂區(qū)域、餐廳、公共洗手間和客人樓層，并將發(fā)現(xiàn)的問題記錄在案。 13. To ensure a smooth flow of traffic at the hotel’s Front Driveway, together with LP. 協(xié)同安保部同事確保酒店正門主車道的暢通。 14. To immediately recognize VIPs, Marriott Reward guests. 當即識別酒店貴賓及萬豪會員客人。 15. To ensure all rebates are checked and signed prior to the transactions. 在及時入帳的前提下，同時確保所有折扣（減免）項目的準確性。 16. To check all today’s departure list and make appropriate notification of any charges. 檢查當日所有預(yù)離店客人名單，對客人帳目進行復核。 17. To ensure that guests’ safety and security, especially safety boxes and guestroom keys are handled efficiently，ensure all Front Desk equipment such as folio printers, etc. are well maintained and in good working condition. 確保所有客人的安全，尤其是客用保險箱及客房鑰匙。確保前臺的各項工作設(shè)備（如打印機等）都處于最佳工作狀態(tài)。 18. To ensure maximum sales for in-house facilities and other destinations by continuously promoting them upon inquiry from our guests. 當客人問詢或有需求時，應(yīng)最大程度的銷售酒店的各項服務(wù)設(shè)施。 19. To maintain good relationships with the various sources of hotel patrons who have influence over our business, such as Corporate Accounts, Travel Agents, Tour Operators, etc. 和酒店相關(guān)的供應(yīng)商、合作銀行，旅行社都保持友好的合作關(guān)系。 20. To handle foreign exchange ensuring that a receipt is given. 辦理外幣兌換業(yè)務(wù)，必須確保前臺向客人提供兌換單據(jù)。 21. To maintain effective Communication systems within the Front Desk, ensuring through the use of Logbooks, diaries and daily debriefings, etc. that staff is always kept informed on relevant matters. 通過交班本、班會等形式，在前臺建立高效能的溝通體系，確保所有員工在第一時間獲得完整的必要的準確的信息。 22. To maintain guest ledgers in a systematic manner to facilitate balancing by the Night Auditor. 通過夜審，審核客人帳目，確保酒店利潤。 23. To handle the issuing, accessing and closing of safety deposit boxes and to complete the relevant documents accordingly. 按程序向客人提供保險箱使用的服務(wù)，及使用完畢后的文件存檔手續(xù)。 24. To ensure that the hotel’s credit policy is adhered to at all times. 確保酒店信用政策在任何時候都得到嚴格執(zhí)行并貫徹到底。 25. To prepare and balance cash reports and remittance envelops at the end of the shift. 確保前臺員工在每班結(jié)束時完成財務(wù)報表及收銀員封包。 26. To handle VIP guest reservations and issue VIP amenity orders. 處理重要客人的預(yù)訂和歡迎禮品的準備工作。 27. To ensure that all Front Office Clerks are aware of all activities within the hotel (F&B Functions, restaurants, meetings, arriving and departing VIP’ s, groups). 確保前臺所有職員熟知酒店服務(wù)設(shè)施及當日運營情況（如餐飲設(shè)施及功能、餐廳、會務(wù)及所有抵離貴賓和團隊情況）。 28. Directly responsible for Marriott Rewards Sign-up program. Responsible of establishing the game plan; ensure rewards sign- up rates and activation rates meets brand goal. 直接負責萬豪禮賞會員注冊，并設(shè)立禮賞會員注冊獎勵計劃，確保禮賞會員注冊率和活動率達到集團目標。 29. Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule. 根據(jù)預(yù)算有效控制成本，確保已經(jīng)建立了能夠掌握成本和工作小時的控制體系。能夠有效地制定出部門計劃表。