Duties and Responsibilities 工作職責(zé)
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1. Major responsibilities 主要職責(zé)
· Develop L&D policies as required.
根據(jù)要求制定學(xué)習(xí)與發(fā)展政策。
· Develop and monitor annual and monthly training budget.
制定并監(jiān)控年度及月度培訓(xùn)預(yù)算。
· Conduct needs analysis with department managers to assess specific learning needs.
與部門經(jīng)理合作進行需求分析，確定學(xué)習(xí)需求。
· Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line)
熟悉當(dāng)前法定的培訓(xùn)項目的要求，以及開發(fā)一些創(chuàng)新的培訓(xùn)項目（線上或者線下）
· Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary.
根據(jù)需要開展各項培訓(xùn)課程，如入職培訓(xùn)、英語培訓(xùn)、客戶服務(wù)培訓(xùn)、管理技能培訓(xùn)及朗廷酒店集團學(xué)習(xí)與發(fā)展框架中的其他培訓(xùn)項目。
· Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc.
與外方顧問協(xié)調(diào)化妝、儀容儀表、防火安全、急救、衛(wèi)生等培訓(xùn)項目。
· Evaluate training effectiveness by conducting training audits and produce audit reports for management review.
通過審核評估培訓(xùn)效果，制作審核報告交管理層審閱。
· Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc.
通過培訓(xùn)員培訓(xùn)、月度培訓(xùn)計劃和報告系統(tǒng)等發(fā)展部門培訓(xùn)員系統(tǒng)。
· Conduct monthly departmental trainer meeting.
組織每月部門培訓(xùn)員會議。
· Sit-in departmental training sessions and give feedback to departmental trainers.
旁聽部門培訓(xùn)并向部門培訓(xùn)員提供反饋。
· Develop and monitor Best Trainer Award system.
發(fā)展和監(jiān)控最佳培訓(xùn)員獎勵系統(tǒng)。
· Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc
監(jiān)督和管理所有部門學(xué)習(xí)項目，包括部門入職、防火、生命健康、安保培訓(xùn)等。
· Develop and present Annual and Monthly Training Plan and Calendar.
制定出臺年度和月度培訓(xùn)計劃和日程安排。
· Recruit and monitor student trainees and management trainees according to annual plan.
根據(jù)年度計劃招聘并監(jiān)督學(xué)校實習(xí)生及管理實習(xí)生。
· Conduct monthly trainee meeting.
組織每月實習(xí)生會議。
· Monitor and control training resources.
監(jiān)管培訓(xùn)資源。
· Track, input and maintain all individual colleague learning & development records within HRMIS System.
在人力資源管理信息系統(tǒng)內(nèi)跟蹤、錄入及管理所有員工的學(xué)習(xí)與發(fā)展記錄。
· Maintenance of attendance records and other documentation related to the Learning & Development efforts.
維護與學(xué)習(xí)和發(fā)展活動有關(guān)的考勤記錄和其他文件。
· Maintain creative training communication channels (Wechat, Notice Board, emails or other platform).
管理各個培訓(xùn)溝通渠道，保證其內(nèi)容新穎。
· Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance.
評估員工在各階段的表現(xiàn)并向管理層反饋，以促進產(chǎn)品和績效按朗廷酒店集團的標準不斷得以提高和完善。
· Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model.
支持酒店內(nèi)一切以實例和楷模活化公司遠景、使命、目標、信念，品牌承諾以及顧客體驗項目。
· Ensure security and confidentiality of all information throughout the hotel.
保證酒店所有信息機密安全。
· Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition.
組織會議，與行政委員會委員、部門經(jīng)理、部門培訓(xùn)員及其他員工研究業(yè)績走向、制定行動方案并給予肯定。
· Perform any duties as assigned by the management deemed necessary.
執(zhí)行任何管理層委托的工作。
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2. Human Resources responsibilities 人力資源職責(zé)
· Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.
與整個人力資源團隊密切配合，倡導(dǎo)“理想雇主”宗旨使命。
· Career development programs for colleagues.
為員工提供職業(yè)發(fā)展計劃。
· Involvement in the local community.
積極參與當(dāng)?shù)厣鐓^(qū)活動。
· Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations.
協(xié)助所有員工認同計劃，如每月最佳員工、生日會、年會、節(jié)日慶祝會等。
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Requirements 職位要求
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1. Mandatory 必備要求
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Educational Background 教育背景
· Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas.
人事、酒店管理、傳播、教育、心理學(xué)、文學(xué)或其他相關(guān)專業(yè)學(xué)歷
· Previous HR experiences a plus.
有人事經(jīng)驗最佳
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Experience 工作經(jīng)驗
A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline
至少5年培訓(xùn)工作經(jīng)驗，酒店或高端客服領(lǐng)域最佳
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Job Skill / Knowledge 職業(yè)技能/知識
Knowledge of different departments within a hotel setting.
熟悉酒店各部門
Must possess ability to coordinate with multiple tasks.
同時協(xié)調(diào)多項工作的能力
Knowledge of how to develop training programs.
開發(fā)培訓(xùn)計劃的能力
Strong Computer literacy to include: Microsoft Office Suite and Internet.? Digital Imaging knowledge preferable.
熟練使用微軟辦公軟件及因特網(wǎng)，了解數(shù)字影像技術(shù)優(yōu)先
Excellent communication skills .
優(yōu)秀的溝通能力
Fluency in English and Chinese (verbal, written and comprehension) .
中、英文流利（口頭、書面及理解）
Problem solving and Action Plan formulation.
解決問題、制定行動方案的能力
Requires high levels of interaction with all members of staff.? ? ? ?Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.
與所有員工深層互動的能力，與他人交流想法、信息和看法以制定計劃、做出決定及解決問題的能力
Possess high degree of stamina, agility and flexibility.
精力充沛、反應(yīng)敏捷、靈活機動
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
積極向上、嚴守機密
