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PRODUCES THE ANNUAL REVENUE PLAN IN CONJUNCTION WITH EXECUTIVE COMMITTEE, BUSINESS DEVELOPMENT BUDGETS AND FORECASTS. 依據(jù)行政管理層與市場發(fā)展部總預算制定年度營收計劃。 PRODUCES, IMPLEMENTS AND MONITORS ACTION PLANS TO ENSURE REVENUE PLAN OBJECTIVES ARE ACHIEVED. 制定并執(zhí)行與確保營收目標達成。 ANALYSES CURRENT AND POTENTIAL MARKETS/TRENDS, COORDINATES ALL ACTIVITIES TO MAINTAIN AND INCREASE REVENUE THROUGH ADDED BUSINESS VOLUME AND INCREASED RATE. 分析現(xiàn)在與未來市場趨勢，整合銷售活動以保持并增加營收。 MAXIMIZE ALL REVENUES TO AND FOR THE HOTEL, INCLUDING BUT NOT LIMITED TO ROOM AND BANQUET/CATERING REVENUES. 盡全力為酒店爭取收入，包括但不僅限于房間/餐宴/飲食方面的收入。 PROCURES NEW AND REPEAT BUSINESS FOR THE HOTEL BY MONITORING CONTACT WITH AIRLINES, TRAVEL AGENCIES, PRIVATE CLUBS AND PROFESSIONAL ASSOCIATIONS WITHIN LOCAL, DOMESTIC AND INTERNATIONAL MARKETS. MAINTAINS CONTACT WITH PLANNERS, INCENTIVE BUYERS, AIRLINES AND WHOLESALERS, THROUGH PERSONAL TELEPHONE CONTACTS AND WRITTEN COMMUNICATIONS. 聯(lián)系航空公司，旅行社，商務住宅，私人俱樂部和本地，國內(nèi)和國際市場專業(yè)協(xié)會獲取新的及長期合作業(yè)務。通過電話銷售，電話聯(lián)系或書面方式與計劃者，集團賬號，買方，航空公司及批發(fā)商保持聯(lián)系。 CREATES AND IMPLEMENTS SPECIAL PROGRAMMES TO ACHIEVE GREATER PRODUCTIVITY THROUGH: 建立并執(zhí)行特殊項目以更好的完成業(yè)績可通過以下方式： INCREASING AVERAGE RATE; 提高平均價格； INCREASING OCCUPANCY; 增加占有率； INCREASING BUSINESS VOLUME DURING DIFFICULT PERIODS; 在不同時期提高業(yè)務量； INCREASING LOCAL FOOD AND BEVERAGE BANQUETING SALES. 增加當?shù)厥澄锖脱鐣惋嫷匿N售。 MANAGES KEY ACCOUNTS. 管理主要賬戶。 OVERSEES THE SELLING AND SERVICING OF GROUP BUSINESS. 監(jiān)督集體業(yè)務的銷售及修整。 CO-ORDINATES THE DEVELOPMENT OF ALL PROMOTIONAL MATERIAL. 調(diào)整所有有待于提高材料的發(fā)展。 PROVIDES DIRECTION ON AND CONDUCTS MARKET RESEARCH. 指引銷售方向，引導市場調(diào)查。 MANAGE ALL ASPECTS OF COMPETITOR INTELLIGENCE; PRICING; MANAGEMENT OF ROOM INVENTORY, AND/OR THE YIELD HURDLE POINTS; DISTRIBUTION CHANNELS, MARKET SEGMENT MIX; ACCEPTANCE/DENIAL OF MAJOR GROUP BOOKINGS. 管理競爭對手情報；定價；房間財產(chǎn)清單管理和（或）對影響收益項目的管理；銷售渠道，細分市場的混合；大團全預定的接受或拒絕。 PLANS AND EXECUTES SALES TRIPS TO MAJOR MARKET AREAS. 主要市場地區(qū)的銷售考察的計劃與執(zhí)行。 ATTENDS MAJOR TRAVEL FUNCTIONS TO PROMOTE SALES FOR THE HOTEL. 參與主要的旅游業(yè)活動從而提高酒店的銷售。 DIRECTS ALL BUSINESS DEVELOPMENT ACTIVITIES FOR BUSINESS DEVELOPMENT MANAGERS TO ENSURE THEY MEET THE GOALS OF THE REVENUE PLAN. 幫助業(yè)務發(fā)展部經(jīng)理引導所有業(yè)務發(fā)展活動以確保他們可以完成收入計劃目標。 PRODUCES MONTHLY SALES REPORTS AND FORECASTS. 建立月度銷售報告及預報。 MEETS WITH GUESTS FROM MAJOR PRODUCERS/ORGANIZERS OF BIG EVENTS STAYING IN THE HOTEL TO ENSURE CUSTOMER SATISFACTION. 在主要的活動上與酒店內(nèi)的客人會面，以確?？腿藢频甑臐M意度。 ESTABLISHES AND CONTINUOUSLY UPDATES MAILING LISTS. 建立并不斷更新郵件列表。 ORGANIZES AND ATTENDS MAJOR SALES/PR RELATED FUNCTIONS WITHIN THE HOTEL. 在酒店內(nèi)組織和參加主要的銷售/公關活動。 SUPPORT SUBSCRIBER HOTELS SALES & MARKETING STRATEGIES BY IDENTIFYING AND PROVIDING RECOMMENDATIONS IN TERMS OF PRICING, YIELD MANAGEMENT & FORECASTING TO ACHIEVE AGREED REVPAR, RGI (IF APPLICABLE) AND REVENUE OBJECTIVES. 通過識別和提供定價、收益管理和預測方面的建議來支持酒店的銷售和營銷策略，以達到規(guī)定的每間可用房收入、客房收入綜合指數(shù)（如適用）和收入目標。 PERFORMS WEEKLY REVIEW MEETINGS WITH HOTELS AND ALL TEAM MEMBERS INCLUDING 與酒店及所有團隊成員進行的每周回顧會議包括 WEEKLY REVIEW THE SUBSCRIBER FORECAST FOR THE NEXT THREE MONTHS AND ADJUST IBP. 每周審核未來三個月的用戶預測和調(diào)整綜合經(jīng)營計劃。 MONITOR COMPETITOR PRICING, UNDERSTANDS THE DYNAMIC OF THE LOCAL MARKET AND THE DEMAND GENERATORS, AND RECOMMENDS APPROPRIATE ACTIONS TO THE HOTEL MANAGEMENT TEAM IN TERMS OF PRICING AND MARKET MIX STRATEGY. 監(jiān)控競爭對手的定價，了解當?shù)厥袌龊托枨蟮膭討B(tài)，并在定價和市場組合策略方面向酒店管理團隊推薦合適的方案。 MONITOR AND DETERMINE DEMAND PERIODS THROUGH AN ANALYSIS OF HISTORICAL DATA AND CURRENT BOOKINGS. RESPONSIBLE FOR TRACKING AND ANALYZING OF BOOKING PACE AS WELL AS DENIED AND REGRETTED BUSINESS. 通過分析歷史數(shù)據(jù)和當前預訂來監(jiān)控和確定需求期。 負責跟蹤和分析預訂速度以及被拒絕和錯失的業(yè)務。 DISCUSS SHORT-TERM & LONG-TERM SELLING STRATEGY AND ADJUST THE RATE. INCLUDE RATES TO SELL AS WELL AS OVERBOOKING LEVELS. 討論短期和長期銷售策略并調(diào)整利率。 包括出售率和超額預訂水平。 DISCUSS PRICE POINT EXPECTATIONS ON RETAIL RATES, PACKAGE OFFERINGS, ETC. 討論零售價格、優(yōu)惠套餐等的價格點預期。 IDENTIFY ANY CHANNELS THAT ARE PERFORMING ABOVE OR BELOW EXPECTATIONS IN ORDER FOR HOTELS TO DETERMINE THE ROOT CAUSES (ARTYZEN WEBSITE, THIRD PARTIES). 確定任何高于或低于預期的渠道，以便酒店確定原因（雅辰官網(wǎng)，第三方）。 MAXIMIZE INDIVIDUAL ROOMS FOR SALE BY CLOSELY MONITORING GROUP PICKUP AND IDENTIFYING ANY UNUSED INVENTORY BEFORE INDIVIDUAL BOOKING WINDOW BEGINS. 在個人預定窗口開始前，通過密切關注團體的預定情況并識別任何未使用的庫存，最大程度地提高單獨房間的銷售。 MANAGE USE OF REVENUE SYSTEMS ON A DAILY BASIS IN REGARDS TO BEST FLEXIBLE RATE OPTIMIZATION. 管理收益系統(tǒng)的日常使用，以實現(xiàn)最佳的靈活率優(yōu)化。 UNDERSTAND THE MARKET DRIVERS AND KEY COMPETITORS FOR EACH SUBSCRIBER HOTEL AND MONITOR THE GENERAL COMPETITOR ACTIVITY AND PRICING. 了解每個用戶酒店的市場驅(qū)動因素和主要競爭對手，并了解一般競爭對手的活動和定價。 ONCE A YEAR, PARTICIPATE IN THE ELABORATION OF THE INTEGRATED BUSINESS PLAN FOR ROOM REVENUE; FULL YEAR ROOM REVENUE RE FORECAST AND FOLLOWING NEXT YEAR BUDGET AND PROVIDE RECOMMENDATIONS IN TERMS OF OPTIMAL BUSINESS MIX. 參與每年一次的制定客房收入綜合業(yè)務計劃；全年客房收入重新預測和跟蹤下一年度預算，并提供最佳業(yè)務組合方面的建議

【崗位職責】 1、制定銷售工作的收益管理策略和標準，結合市場銷售預算和預測制作年度收益計劃。 2、深入了解業(yè)務，制定各細分市場（公司/團隊/散客）的價格體系，監(jiān)督并調(diào)整各細分市場的價格策略和房量分配，分析收益和出租率，實現(xiàn)收益最大化。 3、負責監(jiān)測、分析、挖掘平臺經(jīng)營和銷售業(yè)務數(shù)據(jù)，并定期形成分析報告，幫助決策層及時準確了解經(jīng)營狀況。對數(shù)據(jù)進行監(jiān)控、分析，建立日常監(jiān)控和預警機制，提供決策支持。 4、負責外部信息采集，就行業(yè)發(fā)展趨勢、競爭對手進行分析研究，包括平均房價、出租率、市場份額等數(shù)據(jù)，為公司經(jīng)營決策提供參考。 5、基于對用戶數(shù)據(jù)的分析及用戶行為的深入理解，結合業(yè)務，建立數(shù)據(jù)挖掘、最優(yōu)化線上的價格和促銷以及相關收益產(chǎn)品。 6、負責平臺酒店各項目產(chǎn)品的收益風險管理，保證收益最大化。 【崗位要求】 1、5年以上數(shù)據(jù)分析/收益管理工作經(jīng)驗，OTA 行業(yè)及高星酒店項目經(jīng)驗優(yōu)先； 2、英語口語及書面表達能力優(yōu)秀； 3、具備較強的經(jīng)營分析能力，熟練掌握數(shù)據(jù)挖掘與經(jīng)營分析的相關知識，精通多種數(shù)據(jù)分析工具； 4、具備較強的統(tǒng)計分析能力、溝通能力、分析與解決問題的能力。

【崗位職責】 1、深入了解業(yè)務，對平臺酒店大數(shù)據(jù)進行分析，尋找潛在的收益機會，并實現(xiàn)新增收益。 2、負責監(jiān)測、分析、挖掘平臺經(jīng)營和銷售業(yè)務數(shù)據(jù)，并定期形成分析報告，幫助決策層及時準確了解經(jīng)營狀況 3、對數(shù)據(jù)進行監(jiān)控、分析，建立日常監(jiān)控和預警機制，提供決策支持。 4、負責外部信息采集，熟悉各項目上下游產(chǎn)業(yè)，就行業(yè)發(fā)展趨勢、競爭對手進行分析研究，為公司經(jīng)營決策提供參考 5、基于對用戶數(shù)據(jù)的分析及用戶行為的深入理解，結合業(yè)務，建立數(shù)據(jù)挖掘、最優(yōu)化線上的價格和促銷以及相關收益產(chǎn)品。 6、負責平臺酒店各項目產(chǎn)品的收益風險管理，保證收益最大化 【崗位要求】 1、5年以上數(shù)據(jù)分析/收益管理工作經(jīng)驗，OTA 行業(yè)及高星酒店項目經(jīng)驗優(yōu)先； 2、英語口語及書面表達能力優(yōu)秀，英語可作為工作語言； 3、具備較強的經(jīng)營分析能力，熟練掌握數(shù)據(jù)挖掘與經(jīng)營分析的相關知識，精通多種數(shù)據(jù)分析工具； 4、具備較強的統(tǒng)計分析能力、溝通能力、分析與解決問題的能力。

崗位職責： 1、分析短期和長期預測，分析庫存和價格趨勢，包括入住率、目標、產(chǎn)品線和戰(zhàn)略銷售目標。分析和監(jiān)控營銷渠道、重點及其他客戶的生產(chǎn)。 2、支持酒店并保持所有主要分銷渠道的價格平等。 3、根據(jù)需要更新所有分銷渠道，并限制價格或庫存。 4、接受所有確定的和初步協(xié)商的團隊預訂，并向決策層提供每項預訂將如何影響入住率、平均房價和客房利潤的合格分析。 5、探索并提供不同市場組合，在不增加成本的情況下刺激額外收入。 6、每周通過各類渠道對競爭進行監(jiān)控和分析，以確定銷售策略和新興趨勢。 7、為預訂部銷售開發(fā)、組織和實施工作培訓。 8、每周召開一次收入管理會議，對當前120天的預訂期進行評估，以確定合適的價格和可用性控制，提出結果與決策概要，并引導對未來問題的討論。 9、負責維護任何有助于收益管理的軟件程序。 10、監(jiān)督和評估對預訂部、銷售部或會議服務的內(nèi)部激勵計劃的有效性。然后向上級總監(jiān)以及總經(jīng)理提供清晰的回報分析。 崗位要求： 1、至少兩年以上品牌酒店收益經(jīng)理崗位工作經(jīng)驗，五星級酒店、輕奢酒店優(yōu)先考慮。 2、具有良好的同行業(yè)酒店的銷售信息收集及收益分析能力。 3、熟練掌握收益管理原理和實踐，了解酒店行業(yè)的最新趨勢。 4、具有一定的英語聽說讀寫能力。 5、有籌開經(jīng)驗者優(yōu)先考慮。

主要職責 Main DutiesAdministration 行政管理 §?To oversee the Revenue department daily operations 負責收益部的日常運作。 §?To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. §?出席部門日常的溝通會議，并確保會議的有效性。 財務 Financial §?To analyse the current revenue generation trends of the hotel in order to identify critical areas for Revenue Enhancement. 為確保酒店收益增加，要不斷分析酒店目前的市場趨勢并發(fā)現(xiàn)新的增長機會。 §?To develop and implement integrated solutions which enable the hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at all profit centres of the hotel and improving efficiency in cost control. 制定和實施能利用市場分析的結果能夠使得酒店的利潤maximum的方案，方案應包括所有酒店的所有營業(yè)點，提高效率，控制成本。 §?To assist in monthly and weekly reforecasting. 協(xié)助制定每周和每月的市場預測。 §?To assist in managing costs based on key performance indicators. 根據(jù)酒店業(yè)績指數(shù)，協(xié)助管理成本投入。 §?To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 確保有效管理所有和財務相關的資料并嚴格遵循公司相關政策及規(guī)定，包括及時和準確地報告相關財務營業(yè)信息。 營銷 Marketing? §?To assist the Director of Marketing / Sales and the revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis. 通過有效的市場趨勢分析、發(fā)現(xiàn)新的商業(yè)機會、有效地管理資料庫、收益管理及價格策略，協(xié)助市場總監(jiān)/銷售總監(jiān)以及各營收部門不斷實現(xiàn)利潤。 §?To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. 協(xié)助管理團隊和散客的房間狀態(tài)，確保使用策略和控制使利潤maximum。 §?To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace. 追蹤及反饋酒店市場途徑、程序及系統(tǒng)使用的有效性，包括商業(yè)機會、收益管理、房態(tài)管理及靈活而強競爭力的價格策略。 §?To manage the re-engineering and enforcement of business processes in all areas to ensure data cleanliness and data integrity. 在酒店營運過程中確保資料庫的有效性和真實性。 §?To conduct training with Front Office associates to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis. 為前廳部的員工提供必要的培訓，目的是確保他們在入住和退房過程中可以獲取有效的資料協(xié)助市場分析工作。 營銷?商業(yè)頭腦 Marketing?and Business Intelligence? §?To provide the hotel?Sales?and?Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports). 根據(jù)Cognos和Opera的歷史資料為市場銷售團隊提供有效的分析數(shù)字。 §?To ensure the accuracy and validity of the data presented in the revenue related systems. 確保收益相關系統(tǒng)內(nèi)數(shù)據(jù)的準確和有效性。 §?To provide the hotel with external market intelligence using tools, access to a Global Distribution System, Internet web sites and corporate resources etc. 通過各種市場工具及渠道，提供酒店同行和直接競爭對手的分析報告。 §?To assist the Director of Marketing / Sales and the management team to have a structured approach to strategic marketing making use of all internal and external tools available to the hotel and providing standard analytical reporting to ensure the adopted strategies are measurable (i.e. promotion tracking). 合理利用各種外部內(nèi)部的資源，協(xié)助市場/銷售總監(jiān)使用有效的市場策略并提供可衡量的策略指數(shù)。 §?To undertake in depth business analysis of each revenue generating department, making recommendations concerning the ideal customer market / base, overall strategy and promotional tactics. 對所有營收部門采取深入地市場分析，通過全面的銷售策略和促銷戰(zhàn)略堅持理想的市場方向。 §?To assist the Director of Marketing / Sales in the strategic direction of the Sales Team by assisting the Sales Managers with their Personal Business Plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. 協(xié)助市場/銷售總監(jiān)制定銷售策略方向，及協(xié)助銷售經(jīng)理根據(jù)個人的商業(yè)計劃及客戶資源實現(xiàn)月度商業(yè)目標。 §?To actively participate in the formulation and submission of the Annual Business Plan. 參與年度酒店商業(yè)計劃的準備和提交。 §?To constantly develop and update the hotel’s “ideal” customer segmentation that leads to the highest overall profitability and to make recommendations based on the findings. 連續(xù)不斷的發(fā)展和更新酒店理想市場份額信息，并根據(jù)這些信息使酒店達到利潤目標。 §?To work in close collaboration with the Marketing Communication Manager to ensure the chosen marketing communications are consistent with the hotel’s targeted customer’s profile, preferences, and behaviours.? 緊密與市場傳訊部緊密合作和確認市場溝通渠道及方式是和酒店的目標客戶群是?一致的。 §?To offer quantitative information to Marketing Communications regarding the targeted market’s size, yield, booking, past promotion results, etc, for planning and ROI calculation. 提供詳盡的投入回報報告給市場傳訊部，包括目標市場的規(guī)模/效益/預定/過去推廣活動結果等。 贏利管理/資源分配 Revenue Management / Pricing and Distribution §?To optimise forecasting through the use of Business Intelligence and Revenue Management applications (IDeaS software where available). 根據(jù)所有的市場工具提供積極的營業(yè)預測報告。 §?To ensure optimal inventory controls are in place for FIT / Group and for the hotel as a whole. 確保優(yōu)化的房態(tài)控制給到團隊和散客銷售。 §?To provide strategic, critical input?and chair?the weekly yield meeting. 提供建設性的戰(zhàn)略信息并主持?每周收益會議。 §?To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations. 緊密檢測競爭對手及市場波動的所有價格信息。 §?To define discounting strategies and adapt product packaging according to customer needs and consistency of product delivery. 詳細說明所有折扣策略符合客戶需求的套餐產(chǎn)品信息。 §?To provide strategic consultation on effective revenue generating processes through Spirit / Reserve inventory usage, rate control management, pricing and distribution. 通過房態(tài)使用情況和價格管理為有效實現(xiàn)利潤目標的過程提供戰(zhàn)略性建議。 §?To ensure distribution through all channels is in line with Hyatt International Distribution strategy and closely monitor business shifts between channels (Channel Management). 檢測及確保所有分銷渠道是符合凱悅國際的價格策略。 §?To ensure Dynamic Pricing Strategies (DPS) are increasing the hotel’s overall sales and profitability and to review and assist in the re-design of the pricing strategies if necessary (in hotels that have converted to DPS). 確保價格策略體系（DPS）正在增加酒店的總銷售額和利潤，如果有必要協(xié)助重新制定定價策略。 技能 Technical §?To be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure. 熟悉的技術建立了公司的解決方案，一般數(shù)據(jù)流，數(shù)據(jù)庫結構和每月提取程序。 §?To be familiar with the escalation procedure in case of support issues with the solution. 在需要解決方案時熟練啟動支持程序。 §?To be familiar with the technical set up and usages for all tools including revenue management system throughout the strategic marketing process. 在整個戰(zhàn)略營銷過程中，熟練運用技術和所有工具，包括收入管理系統(tǒng)等。 人員管理 People Management §?To ensure the punctuality and appearance of the Revenue department, making sure that he/she wears the correct uniform and maintains a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 確保符合部門的儀容儀表標準，包括制服、?個人衛(wèi)生及化妝。 §?To conduct regular review, communication and extend support to?Reservation?department in his/her professional development goals. 與預訂部保持定期反饋和溝通并提供支持以幫助他們實現(xiàn)部門目標。 §?To?work?together with Reservation Manager to maximise the effectiveness of the?Reservation?department,?developing his/her skills and abilities through the appropriate training, coaching, and/or mentoring with revenue mindsets. 與預訂經(jīng)理合作，提高預訂部門的效率，通過適當?shù)呐嘤?、輔導和/或以收入思維方式指導來發(fā)展他/她的技能和能力。 §?To support the implementation of The People?Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 協(xié)助人本哲學的執(zhí)行，展現(xiàn)和和強化凱悅的文化價值特征。 §?To ensure has a complete understanding of and adheres to associate rules and regulations and policies and regulations relating to fire and hazard safety, and security. 確保完全理解和遵循員工政策和標準，包括安全、火警等程序。 §?To support the implementation of changes as a result of the?Associates?Experience Survey. 支持員工體驗調(diào)查中改進方法的實施。 其它職責 Other Duties §?To maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations. 與酒店的競爭對手以及相關聯(lián)的組織發(fā)展良好，專業(yè)的關系。 §?To respond to changes in the Marketing function as dictated by the industry, company and hotel. 做出市場對行業(yè)，公司以及酒店的變化做出相應的調(diào)整。 §?To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 閱讀酒店的員工手冊，并了解和遵守酒店的規(guī)章制度，特別是在政策和程序有關消防，衛(wèi)生，健康以及安全部分。 §?To attend training sessions and meetings as and when required. 參加必要的培訓 §?To carry out any other reasonable duties and responsibilities as assigned. 配合其他合理的義務和責任的分配。

崗位職責： 1、預測市場需求，為酒店爭取市場關鍵時機。 2、協(xié)助各下屬酒店公司收益最大化，提高市場份額，同時取得更好的收益。 3、與下屬酒店公司預訂部及銷售團隊緊密合作以推動針對性收入，在個人和團隊預定中始終堅持高標準的客服理念。 4、始終能對環(huán)境競爭，優(yōu)化每間可銷售客房的平均收益。 5、相應敏銳的洞察力，在公司里利用收入管理策略的眼光來領導團隊。 6、適當調(diào)節(jié)以保證酒店房間銷售和收益最大化，按照標準執(zhí)行并記錄。 7、監(jiān)督各酒店公司房間預訂流量，節(jié)假日、特定時間段、OTA平臺等價格展示情況，并確保操作系統(tǒng)與公司標準相一致。 8、具備制訂和執(zhí)行營業(yè)預算及經(jīng)營計劃的能力。 9、具備制訂符合下屬酒店公司總體營業(yè)目標及行動方案的能力。 10、負責跟蹤和分析預訂流程，團隊流量，特別關注和加強團隊預留房管理，更好的做好團隊適度減量，最大程度提高收益。 11、根據(jù)下屬各酒店公司收益情況做出分析，每周召開收益信息會，每月召開下屬各酒店公司收益管理分析會。 崗位要求： 1、3年以上星級綜合酒店銷售經(jīng)理或連鎖酒店收益經(jīng)理崗位工作經(jīng)驗； 2、具有團隊協(xié)作能力和管理能力； 3、有較強的創(chuàng)新意識和創(chuàng)新思維； 4、出色的溝通、計劃管理和問題解決能力； 5、對市場不斷變化較有很好的敏感性； 6、具有一定的英語聽說讀寫能力。

崗位職責 1.按照部門工作程序處理客房的預訂和酒店相關咨詢； 2.記錄并處理所有新進的預訂； 3.確保所有與總機有關的事宜都作妥善處理； 4.確保所有與預訂有關的事宜都作妥善處理； 5.處理取消，更改與未到預訂（諸如：延住和提早離開等等）； 6.悉知房價變動，特殊安排，各種促銷活動和預訂截止日期； 7.按照標準接聽、轉接電話； 8.準備報表； 9.與客戶及其他部門合作，做好預定準備工作等。 崗位要求 1.?大專及以上學歷，有相關崗位工作經(jīng)驗； 2. 掌握運用銷售及前臺電腦系統(tǒng)； 3. 良好的中英文口頭書面表達能力； 4. 良好的交流及溝通能力； 5. 獨立工作的能力及團隊工作的能力

【崗位職責】 1、預測市場需求，為酒店爭取市場關鍵時機。 2、酒店公司收益最大化，提高市場份額，同時取得更好的收益。 3、負責運營酒店攜程、飛豬、美團、抖音、京東等線上平臺，保證各渠道旅行社等對接，為酒店線上業(yè)績負責。 4、始終能對環(huán)境競爭，優(yōu)化每間可銷售客房的平均收益。 5、相應敏銳的洞察力，在公司里利用收入管理策略的眼光來領導團隊。 6、適當調(diào)節(jié)以保證酒店房間銷售和收益最大化，按照標準執(zhí)行并記錄。 7、監(jiān)督公司房間預訂流量，節(jié)假日、特定時間段、OTA平臺等價格展示情況，并確保操作系統(tǒng)與公司標準相一致。 8、具備制訂和執(zhí)行營業(yè)預算及經(jīng)營計劃的能力。 9、負責跟蹤和分析預訂流程，團隊流量，特別關注和加強團隊預留房管理，更好的做好團隊適度減量，最大程度提高收益。 10、收益情況做出分析，每周召開收益信息會，每月酒店公司收益管理分析會。 【崗位要求】 1、3年以上星級綜合酒店收益經(jīng)理崗位工作經(jīng)驗； 2、具有團隊協(xié)作能力和管理能力； 3、有較強的創(chuàng)新意識和創(chuàng)新思維； 4、出色的溝通、計劃管理和問題解決能力； 5、對市場不斷變化較有很好的敏感性；

具有國際品牌酒店預訂部工作經(jīng)驗； 熟練操作Opera預訂系統(tǒng)； 良好的溝通能力，有團隊合作精神

【崗位職責】 運用銷售技巧和房間銷售升級推廣酒店的產(chǎn)品和服務 準備和執(zhí)行增加預訂銷售和相關業(yè)務的工作 記錄和處理通過電話，傳真，電子郵件進行的預訂 接受等候單上的客人預訂 修改延期和提前離店等特殊情況的預訂記錄 調(diào)查和記錄未按預訂抵店的預訂情況 掌握關于特價，酬賓，促銷活動的信息 監(jiān)測預訂情況，并向部門經(jīng)理通報目前和將來的入住率 熟悉處理房間預訂的程序，給賓客提供準確的房況信息 根據(jù)預訂情況更改現(xiàn)有的預訂并且預測現(xiàn)有的和未來的預訂情況 【崗位要求】 1、大專以上學歷，有同崗位工作經(jīng)驗2年以上，熟練操作Opera系統(tǒng) 2、英語口語溝通能力，較強的對客服務意識 3、清楚，有條理的語言組織和文字表達和溝通能力

【崗位職責】 1、收集客人意見調(diào)查問卷保持服務質(zhì)量提高。 2、向客人提供準確訂房信息。 3、落實”預訂未到客人”的名單和每日團隊取消情況。 4、為所有的預訂部員工準備工作時間表和日程表。 5、管理每日/每月/每年的日常通信（函）的書寫。 6、預測現(xiàn)有的和未來的預訂情況,客房出租情況并制作預測報表。 7、熟悉處理房間預訂的程序。 【崗位要求】 1大專及以上文化程度；1年以上同崗位工作經(jīng)驗。 2、普通話清晰，英語書面和品語表達較流利； 3、具有良好的產(chǎn)品電話銷售技能 4、具有銷售業(yè)務談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標。 5、具有同行酒店客房銷售信息收集分析能力，及時制作報表向上級反饋。 6、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 7、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。

【崗位職責】 1、預測市場需求，為酒店爭取市場關鍵時機。 2、協(xié)助酒店公司收益最 大化，提高市場份額，同時取得更好的收益。 3、與集團下屬酒店預訂部及銷售團隊緊密合作以推動針對性收入，在個人和團隊預定中始終堅持高標準的客服理念。 4、始終能對環(huán)境競爭，優(yōu)化每間可銷售客房的平均收益。 5、相應敏銳的洞察力，在公司里利用收入管理策略的眼光來領導團隊。 6、適當調(diào)節(jié)以保證酒店房間銷售和收益，按照標準執(zhí)行并記錄。 7、監(jiān)督酒店公司房間預訂流量，節(jié)假日、特定時間段、OTA平臺等價格展示情況，并確保操作系統(tǒng)與公司標準相一致。 8、具備制訂和執(zhí)行營業(yè)預算及經(jīng)營計劃的能力。 9、具備制訂符合下酒店公司總體營業(yè)目標及行動方案的能力。 10、負責跟蹤和分析預訂流程，團隊流量，特別關注和加強團隊預留房管理，更好的做好團隊適度減量，提高收益。 11、根據(jù)酒店公司收益情況做出分析，每周召開收益信息會. 【崗位要求】 1、2年以上星級綜合酒店工作經(jīng)驗； 2、具有團隊協(xié)作能力和管理能力； 3、有較強的創(chuàng)新意識和創(chuàng)新思維； 4、出色的溝通、計劃管理和問題解決能力； 5、對市場不斷變化較有很好的敏感性； 6、具有一定的英語聽說讀寫能力。

【崗位職責】 1、收集客人意見調(diào)查問卷保持服務質(zhì)量提高。 2、向客人提供準確訂房信息。 3、落實”預訂未到客人”的名單和每日團隊取消情況。 4、為所有的預訂部員工準備工作時間表和日程表。 5、管理每日/每月/每年的日常通信（函）的書寫。 6、預測現(xiàn)有的和未來的預訂情況,客房出租情況并制作預測報表。 7、熟悉西軟系統(tǒng)及處理房間預訂的程序。 【崗位要求】 1、高中以上文化程度；2年以上同崗位工作經(jīng)驗。 2、普通話清晰，英語書面和品語表達較流利； 3、具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預訂率最大化 4、具有銷售業(yè)務談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標。 5、具有同行酒店客房銷售信息收集分析能力，及時制作報表向上級反饋。 6、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 7、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。

1、分析短期和長期預測，分析集團庫存和價格趨勢，包括入住率、目標、產(chǎn)品線和戰(zhàn)略銷售目標。 分析和監(jiān)控營銷渠道、重點及其他客戶的生產(chǎn)。 2、支持酒店并保持所有主要分銷渠道的價格平等。 3、根據(jù)需要更新所有分銷渠道，并限制價格或庫存。 4、接收所有確定的和初步協(xié)商的團體預訂，并向市場銷售總監(jiān)和總經(jīng)理提供每項預訂將如何影響入住率、平均房價和客房利潤的合格分析。 5、探索并提供不同市場組合，在不增加成本的情況下刺激額外收入。 6、每周通過各類渠道對競爭進行監(jiān)控和分析，以確定銷售策略和新興趨勢。 7、每周召開一次收入管理會議，對當前120天的預訂期進行評估，以確定合適的價格和可用性控制。出了上周的結果與決策的概要，并引導對未來問題的討論。 8、負責維護任何有助于收益管理的軟件程序。 9、監(jiān)督和評估針對預訂部、銷售部或會議服務的內(nèi)部激勵計劃的有效性。然后向市場銷售總監(jiān)及總經(jīng)理提供清晰的回報分析。 崗位要求： 1.至少兩年以上品牌酒店收益經(jīng)理崗位工作經(jīng)驗，國際聯(lián)號酒店優(yōu)先考慮。 2.具有良好的同行業(yè)酒店的銷售信息收集及收益分析能力。 3.熟練掌握收益管理原理和實踐，了解酒店行業(yè)的最新趨勢。 4.具有一定的英語聽說讀寫能力。

工作職責：Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting? Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures? Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls? Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectationsKey areas of AccountabilityProfit? Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.? To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.Quality? Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.? Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunitiesCustomer? Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.People? Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties.Specific AccountabilitiesInventory Control : Manages and maintains Group and Transient inventory controls? Proactively reviews and implements room accommodation and rate inventory controls via IDeaS V5i and R&I on a daily basis? Ensure group inventory cut－off dates are managed in line with contracts and according to demand? Implement all blackout dates and reviews frequently to determine if adjustments are needed? Work with Front Office to ensure agreed sell－out strategies are in place? Maintain rate parity with third party sites through extranet sites? Proactively reviews key demand periods to maximise RevPAR and profit through effective consideration of costs of salesSales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies? Conduct weekly Business Focus & Group Review Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.? Weekly reviews of GEM / Delphi / Database reports if available to address concerns and action plans relating to groups & events? Develop and reviews annual transient and group pricing and demand calendars on a quarterly basis? Ensure pricing is consistent in all distribution channels （QnQ R&I, GDS, Internet, Extranets）? Identify opportunities through channels and recommends channel marketing? Liaise with market managers for key 3rd party operators? Liaise with HRCC and monitors conversion? Review corporate account production quarterly with sales to identify patterns & volume of production and agree appropriate actions? Conduct Daily Detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months.Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors? Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system? Ensure the integrity of data flowing into IDeaS V5i by regularly cross－referencing other sources such as OnQ R&I and OnQ Insider reports.? Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies? Conduct displacement analysis of group business as needed to determine the impact potential business will have on RevPAR? Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively? Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed? Analyse past and present trends and makes recommendations for future strategies.? Ensure all ONQ R&I / SRP maintenance is configured according to the current standards – rms rates, yieldable flag, commissionable status? Ensure accuracy of all information being produced/ reported effectivelyForecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools? Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools? Prepare plan revenue proposal? Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecastCompetitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed? Review all competitive shops on a daily basis and identifies selling strategies, opportunities and market trends? Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis.? Maintain historical data on events and performance on any promotions during these demand－generating events.? Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately.? Proactively identifies peak nights and peak periods and sets KPI targets and action plans? Identify demand troughs and leads an action planDriving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance through the following? Work effectively with RMCC Team members, Hotels （GMs, DBDs, C&E and on property revenue coordinator）, Sales, RDRs, Marketing, e－commerce to ensure incremental financial performance （RevPar, EBITDA）? Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy? Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants? Ensure any Holiday Cover commitments are managed as per standard任職資格：Experience ? Practical working experience within hotel revenue management Skills ? Advanced Excel, PowerPoint & Word ? Strong analytical skills ? Management skills （such as leadership, organization, communication, control） ? Good communication skills ? Excellent organization and planning skills Qualities ? Sound functional knowledge of the day to day Management & operation of a Revenue Management Department ? Commercial attitude and proactive sales approach ? Ability to set, & maintain minimum Standards ? Ability to analyse data and identify significant trends

工作職責：Position StatementThe Revenue Specialist, RMCC APAC maximizes revenue, market share and profits for multiple hotels throughthe strategic coordination of revenue management processes and procedures. This role will also support andexecute projects that drive revenue, efficiency and operational excellence. The Revenue Specialist works withstakeholders from across the organization to ensure the successful delivery of project goals.What will I be doing?As the Revenue Specialist, RMCC APAC, you will be responsible for performing the following tasks to thehighest standards:? Execute hands－on implementation of projects that drive revenue, efficiency, and operationalexcellence.? Set and monitor success metrics to track impact, efficiency gains, and operation improvements in realtime.? Identify underperforming areas, troubleshoot root causes, and implement fixes without delay.? Meet deadlines without compromising quality and collaborate with teams to unlock progress and keepprojects on track.? Ensure that sales and pricing strategies are based on sound commercial judgement through effectiveanalysis and reporting.? Ensure professional and efficient utilization of all systems, in line with the company best practices andstandard operating procedures.? Ensure effective information gathering and analysis are conducted to identify and maximizeopportunities and minimize any risks.? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in revenuedecisions by maintaining regular communication to effectively implement, drive and review optimalstrategies and controls.? Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’expectations.Project Execution:? Ensure project is delivered with the utmost efficiency, attention to details and operational excellence.? Execute and maintain a standardized project workflow.? Monitor project timelines, risks, and deliverables to ensure on－time completion.? Support to prepare the project training plan, including （and not limited to） hotel facing trainingdocumentation, and internal process related training.? Leverage automation tools and solutions to improve the working efficiency.? Support projects focused on revenue growth and sales process optimization.? Retain flexibility to ensure optimal project delivery.Revenue Management:Inventory & Pricing:? Proactively review and implement room accommodation and rate inventory controls via IDeaS V5iand R&I daily.? Ensure group inventory and blackout dates align with demand and contracts.? Maintain rate parity across all distribution channels.Strategy & Analysis:? Develop and refine pricing strategies based on market trends and competitive analysis.? Conduct weekly business reviews to evaluate performance and adjust tactics.? Analyze data to identify revenue opportunities and risks.? Maintain regular communication with commercial teams to align on revenue strategies.Forecasting & Reporting:? Prepare monthly, quarterly forecasts and budgets using appropriate systems and tools.? Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends andopportunities to enhance IDeaS forecasts.Driving Commercial Performance:? Drive incremental EBITDA, RevPar and Fair Market Share performance.? Responsible for delivering KPIs and performance with focus （and not limited to） room typesupplements, peak nights, house overbooking and forecast accuracy.? Ensure any holiday cover commitments are managed as per standards.任職資格：What are we looking for?A Revenue Specialist, RMCC APAC serving Hilton Brands is always working on behalf of our Guests andworking with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:? Bachelor’s degree or higher.? Practical experience in hotel revenue management, asset management, or feasibility.? Hands－on project execution and solid knowledge of project management frameworks.? Strong interpersonal skills to engage with relevant stakeholders in global, regional and hotel teams.? Able to set and maintain minimum standards.? Able to analyze data and identify significant trends.? Self－motivated and competitive.? Able to work accurately and effectively under pressure.? Good personal presentation.? Warm personality and possess team spirit.? Clear verbal/written English proficiency for cross－functional and regional collaboration.? Proactive: Identifies underperforming areas and implements fixes swiftly.? Detail－Oriented: Ensures accuracy in data, reporting, and compliance （e.g., rate parity, systemconfigurations）.? Team－Focused: Collaborative spirit to align strategies with commercial teams and exceed KPIs（RevPAR, EBITDA）.

工作地點：上海浦東機場 ·???????? Analyze market trends, competitor pricing, and demand patterns to optimize room rates and inventory allocation. 分析市場趨勢、競爭對手定價及需求規(guī)律，優(yōu)化房價及庫存分配。 ·???????? Develop dynamic pricing strategies and yield management tactics for rooms, F&B, and events. 為客房、餐飲及活動制定動態(tài)定價策略和收益管理方案。 ·???????? Monitor and adjust distribution channels (OTA, GDS, direct bookings) to maximize profitability. 監(jiān)控并調(diào)整分銷渠道（在線旅行社、全球分銷系統(tǒng)、直訂）以提升收益。 ·???????? Generate daily/weekly/monthly revenue reports and present actionable insights to leadership. 制作每日/周/月收益報告，并向管理層提供可落地的策略建議。 ·???????? Collaborate with Sales, Marketing, and Finance to align pricing with promotions and budgets. 與銷售、市場及財務團隊協(xié)作，確保定價與促銷活動及預算一致。 ·???????? Oversee forecasting models to predict occupancy, RevPAR, and total revenue performance. 通過預測模型預估入住率、每間可售房收入（RevPAR）及整體收益表現(xiàn)。 ·???????? Train hotel staff on revenue management principles and tools (e.g., RMS, PMS). 為酒店員工提供收益管理原則及系統(tǒng)工具（如收益管理系統(tǒng)、酒店管理系統(tǒng)）培訓。 ·???????? Provide guests with accurate room reservation information, and professionally and promptly handle guests' reservation requests. 向客人提供準確訂房信息，專業(yè)及時處理客人的預定需求。 ·???????? Implement the list of "no-show guests" and the daily cancellation situation of groups. 落實 “預訂未到客人” 的名單和每日團隊取消情況。 ·???????? Enhance customer relationships and improve customer loyalty. 增進客戶關系、提高客戶忠誠度。 ·???????? Maintain room rates and room availability, and predict existing and future reservation situations and room occupancy, and prepare forecast reports. 進行房價房態(tài)的維護，以及預測現(xiàn)有的和未來的預訂情況，客房出租情況并制作預測報表。 ·???????? Conduct daily online and offline reservation checks and group checks. 每日線上線下預訂及團隊檢查。 ·???????? Be familiar with the procedures for handling room reservations. 熟悉處理房間預訂的程序。 ·???????? Develop the department's training plan and adhere to its implementation. 制定部門培訓計劃并堅持落實 崗位要求： ·???????? Bachelor’s degree in Hospitality Management, Finance, or related field. 酒店管理、財務或相關專業(yè)本科及以上學歷。 ·???????? 3+ years of revenue management experience in hotels or travel industries. 3年以上酒店或旅游行業(yè)收益管理經(jīng)驗。 ·???????? Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera, Fidelio). 熟練使用收益管理系統(tǒng)（如Duetto、IDeaS）及酒店管理系統(tǒng)（如Opera、Fidelio）。 ·???????? Advanced Excel skills and data visualization tools (Power BI, Tableau). 精通Excel及數(shù)據(jù)可視化工具（Power BI、Tableau）。 ·???????? Strong analytical, communication, and decision-making skills. 出色的分析能力、溝通技巧及決策能力。 ·???????? Fluency in English and local language; additional languages are a plus. 中英文流利，掌握其他語言優(yōu)先。

Major Responsibility 主要工作職責 ? Manage property occupancy to yield optimum revenue. 管理物業(yè)出租率，使之產(chǎn)生最佳的收益。 ? Develop pricing strategies to optimally sell the inventory of the rooms. 制定價格策略，以最佳方案銷售客房。 ? Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis. 統(tǒng)一和維護物業(yè)的收益管理系統(tǒng)，并定期發(fā)送調(diào)研報告給管理層。 ? Monthly analysis of pricing based on competitor analysis. 以競爭對手的分析為基礎，每月進行定價分析。 ? Analysis of revenue generation on a regular basis and actively involved in the strategy and implementation of sales strategy in order to recover loss revenue and/or maximize profit margin. 定期分析收益的趨勢，積極落實措施，以幫助收入的恢復和促進利潤的增長。 ? Assist in the compilation of monthly revenue in the form of forecast, budget, and profit and loss statements. 協(xié)助編制每月的收入預測，預算以及損益表。 ? Work with Director of Sales to communicate strategy recommendation effectively and efficiently. 協(xié)助銷售總監(jiān)快速并有效地給予策略建議。 ? Execute projects given by manage and Director of Sales. 執(zhí)行銷售總監(jiān)交辦的事宜。 Requirements ? Degree in Hospitality/Business Management or equivalent. 酒店/工商管理專業(yè)或其它同等學位。 ? Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. 5年以上國際品牌酒店相關工作經(jīng)驗，服務式公寓工作經(jīng)驗尤佳。 ? Strong financial and sales & marketing knowledge. 豐富的財務及市場銷售知識。 ? Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting. 精通損益表，預算和商業(yè)計劃以及了解會計的一般知識。 ? Familiar with online marketing and channel distribution. 熟悉網(wǎng)絡營銷及渠道分銷。 ? Able to communicate fluently in English and Mandarin. 能熟練地運用中/英文進行交流。

工作地點：浙江舟山定海福朋喜來登 【崗位職責】 1、根據(jù)市場及客戶需求，制定產(chǎn)品方案，進行客戶開發(fā)和產(chǎn)品推廣工作?。 2、負責預訂部的團隊建設和管理，帶領團隊完成各項銷售指標和業(yè)務計劃?。 3、落實”預訂未到客人”的名單和每日團隊取消情況。 4、制定預定處培訓計劃，并對員工進行培訓，督導團隊成員的預訂工作，指導下級提高電話銷售能力?。 5、管理每日/每月/每年的日常通信（函）的書寫。 6、預測現(xiàn)有的和未來的預訂情況,客房出租情況并制作預測報表。 7、熟悉處理房間預訂的程序 【崗位要求】1、大專以上文化程度；4年以上同崗位工作經(jīng)驗。2、普通話清晰，英語書面和品語表達較流利；3、具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預訂率最大化4、具有銷售業(yè)務談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標。5、具有同行酒店客房銷售信息收集分析能力，及時制作報表向上級反饋。6、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。7、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。8、有萬豪系酒店工作經(jīng)驗。

1. 全面負責預訂部的日常工作，通過對部門各業(yè)務環(huán)節(jié)的有效控制及管理保證客房預訂系統(tǒng)的正常運轉。 2. 親自查閱每份預訂，傳真和其他函件，每項預訂要求都認真回復，對每一個預訂進行核實和調(diào)整，保證預訂最大限度的兌現(xiàn)，同時親自處理需要特別安排的訂房要求。 3. 掌握酒店經(jīng)營政策，年度及月度經(jīng)營指標，熟悉各類預訂渠道并了解當?shù)厥袌觥?4. 向前廳部經(jīng)理及時匯報工作中遇到的問題，對酒店銷售的可行性進行每日，每周，每月分析，提出合理建議，對一定時期內(nèi)的較大起伏要做出報告請經(jīng)理決策。 5. 負責同國內(nèi)國外各酒店預訂渠道的聯(lián)系對接。 6. 檢查散客，團隊預訂情況，制定出租預測，掌握房間狀態(tài)，根據(jù)各類訂房信息的出租率預測并控制房間等。 任職要求： 1. 大專以上文化程度；1年以上同崗位工作經(jīng)驗 2. 普通話清晰，英語書面和語言表達較流利 3. 具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預訂率最大化 4. 具有銷售業(yè)務談判能力，能合理調(diào)配酒店產(chǎn)品，分清先后，實現(xiàn)客房銷售目標 5. 具有同行酒店客房銷售信息收集分析能力，及時制作報表向上級反饋 6. 具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向 7. 能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力 福利：月休四天；    

【崗位職責】 1、了解酒店收益的組成，并以此去評估本地客戶和集團的生意，便于為未來價格設置和磋商提供數(shù)據(jù)； 2、留意競爭對手所有收入部門的定價，了解本地市場的動態(tài)和需要的產(chǎn)生，并推薦適當有關酒店定價和市場組合策略的行動給收入室工作團隊； 3、通過對歷史數(shù)據(jù)和當前預訂的分析，監(jiān)控并確定市場需求并作出重大生意決策； 4、管理所有預訂渠道。 【崗位要求】 1、兩年以上同崗位工作經(jīng)驗； 2、英語口語及書面表達能力優(yōu)秀； 3、具有同行酒店銷售信息收集及分析能力。

JOB RESPONSIBILITIES 工作職責 1.Check and update the guest booking information, and provide the corresponding service; ? 檢查和更新預抵客人的預訂信息，并安排相應的服務； 2.Process and handle all telephone calls, faxes, e-mail, internet and other ways of room reservation booking, also to ensure accurate entry to the OPERA system; ? 處理電話、傳真、電子郵件、網(wǎng)絡等不同渠道發(fā)送的房間預訂信息，并確保訂房信息準確的錄入到酒店系統(tǒng)； 3.To review and improvement of the existing operation procedures so as to provide timely, efficient service and accurate information for the hotel internal and external customers, while maintaining employee satisfaction; ? 不斷改進現(xiàn)有的操作規(guī)程來為酒店內(nèi)部和外部客人提供及時、有效的服務和準確的信息，同時保持員工的滿意度； 4.To provide assistance to other team members when they encounter any difficulty in handling calls or other issues; ? 當部門其他成員接聽電話或其他方面遇到困難時，提供相應的及時的幫助； 5.According to the requirements, complete the assigned task; ? 根據(jù)要求，完成所分派的任務； 6.Maintain relations with various channels; ? 維護與各個渠道的關系； 7.Reasonable room control state changes, to maximize revenue; ? 合理控制房態(tài)變化，實現(xiàn)收益最大化； 8.Monthly OTA commission review and payment; ? 月度OTA傭金的審核與支付； 9.Complete the Daily/Weekly/Monthly report; ? 完成Daily/Weekly/Monthly報表； 10.Complete department training plan; ? 完成部門培訓計劃； 11.Maintain an organized, clean and tidy work area, correct maintenance scheduled data filing work; ? 保持工作區(qū)域的整潔，正確維護預訂資料的歸檔工作； 12.Assist with the Revenue Manager in maintaining an updated and accurate profile management in OPERA; ? 協(xié)助收益經(jīng)理維護、更新OPERA系統(tǒng)中的文檔資料； 13.Assist Revenue Manager in coordinating monthly Reservation Meeting; ? 協(xié)助收益經(jīng)理開好每月一次的預訂部會議； 14.Attend the sales meeting in the absence of the Revenue Manager. ? 當收益經(jīng)理缺席時，參加銷售部的例會。 JOB QUALIFICATIONS? 任職資格 1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company; ? 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力； 2.Good communication skills; ? 良好的溝通技巧； 3.Good organization skills; ? 良好的組織能力； 4.High energy level with presentation skills; ? 具備優(yōu)秀展示技巧； 5.Proficient in the use of Microsoft Office; ? 精通微軟辦公軟件； 6.English Fluent in both writing and speaking; ? 流利的英語說、寫能力； 7.College or University; ? 學院或大學； 8.2 years of equivalent position of international band experience or an equivalent combination of education and work-related experience. ? 2年國際品牌同職位工作經(jīng)驗，或與此相當?shù)慕逃c工作經(jīng)驗結合的背景。