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崗位職責(zé)/職位描述 Oversees and directs all aspects of the hotel operational departmentswhich include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping,Engineering, Security, Fitness Centre and other relevant operating departments.? Ensures these departments are well run byfocusing on the following aspects: Maximization of revenues and profits,minimization of operating costs, implementation and follow up of servicestandards/team member training.? Ensureshighest levels of customer satisfaction. 負(fù)責(zé)監(jiān)督導(dǎo)和指導(dǎo)酒店的運(yùn)營部門包括前廳，餐飲/廚房，客房，工程，安保，健身中心及其他相關(guān)的經(jīng)營部門。確保這些部門在以下幾個方面的正常運(yùn)營：收入和利潤的最大化，運(yùn)營成本最小化，實(shí)施和監(jiān)督服務(wù)標(biāo)準(zhǔn)/團(tuán)隊(duì)成員的培訓(xùn)。確保顧客滿意度維持在最高水平。 To support the overall strategic management of the hotel by establishingeffective working relationships with senior colleagues:? in particular, the GM, DBD, FC& HRD. 通過和管理層建立良好的工作關(guān)系來支持酒店的管理戰(zhàn)略，尤其是和總經(jīng)理，商務(wù)發(fā)展總監(jiān)，財(cái)務(wù)總監(jiān)和人力資源總監(jiān)。 Fully contribute to the design of the hotel’s business strategy. 全力關(guān)注酒店的經(jīng)營戰(zhàn) Actively participate in the keymanagement issues in the property (Capital projects,refurbishment,??? training, customer service). 積極參與酒店內(nèi)的管理核心項(xiàng)目。（固定資產(chǎn)，裝修改造，培訓(xùn)和對客服務(wù)） Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans (Cost per occupiedroom, food cost; beverage costs; payroll including overtime; other expenses;other outsource labor or services).具有細(xì)節(jié)的成本控制方法。每月分析成本并制定行動計(jì)劃(每間占有房的成本，食品成本，酒水成本，工資包含加班，其他花費(fèi)，小時工和外包服務(wù))。 To manage all the direct reports (e.g. Chef, F & B Outlet Managers,Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in aprofessional and motivating fashion.用專業(yè)的和激勵的方法管理直接管理范圍內(nèi)的團(tuán)隊(duì)。（如：廚師，餐廳經(jīng)理，管家，客戶經(jīng)理，宴會經(jīng)理，總工程師） Prepare yearly budgets in conjunction with GM/CD/FC/HRD for- revenue;FF&E; manning; capital expenditure; costs and expenses.與GM/CD/FC/HRD共同制定年度預(yù)算 – 收入，固定資產(chǎn)，人員，大額項(xiàng)目，成本和花費(fèi)。Review and approval of all expense accounts for Operations Team.審核和批準(zhǔn)營運(yùn)部門的所有花費(fèi)。