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  • 遂寧 | 3年以上 | 大專 | 提供食宿

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    可隨時隨地查看職位

    • 五險一金
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 07-10
    • 收藏
    • 投遞簡歷
    Managing Day - to - DayOperations 日常運營管理 l??Supervises and manages employees. Manages allday - to - day operations. Understands employee positions well enough toperform duties in employees' absence. 監(jiān)督和管理員工。負責所有日常運營工作。充分了解員工崗位,以便在員工缺勤時能履行其職責。 l??Maintains service and sanitation standards inrestaurant, bar/lounge and room service areas. 維持餐廳、酒吧 / 酒廊及客房服務區(qū)域的服務和衛(wèi)生標準。 l??Reviews staffing levels to ensure that guestservice, operational needs and financial objectives are met. 評估人員配置水平,確保滿足客戶服務、運營需求和財務目標。 Leading Food andBeverage Team 領導餐飲團隊 l??Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample. 運用人際交往和溝通技巧來領導、影響和鼓勵他人;倡導合理的財務 / 商業(yè)決策;展現(xiàn)誠實正直的品質(zhì);以身作則。 l??Encourages and builds mutual trust, respect,and cooperation among team members. 鼓勵并在團隊成員之間建立相互信任、尊重與合作。 l??Serves as a role model to demonstrateappropriate behaviors. 充當榜樣,展示恰當?shù)男袨榕e止。 l??Identifies the developmental needs of othersand coaches, mentors, or otherwise helps others to improve their knowledge orskills. 識別他人的發(fā)展需求,并通過指導、輔導或其他方式幫助他人提升知識或技能。 l??Develops specific goals and plans toprioritize, organize, and accomplish your work. 制定具體目標和計劃,以確定工作的優(yōu)先級、進行組織安排并完成工作。 l??Ensures and maintains the productivity levelof employees. 確保并維持員工的工作效率。 l??Provides the leadership, vision and directionto bring together and prioritize the departmental goals in a way that will beefficient and effective. 提供領導力、愿景和方向,整合部門目標并確定其優(yōu)先級,以實現(xiàn)高效和有效的運作。 l??Ensures compliance with all food &beverage policies, standards and procedures by training, supervising, follow -up and hands - on management. 通過培訓、監(jiān)督、跟進和親身管理,確保遵守所有餐飲政策、標準和程序。 l??Ensures compliance with all applicable lawsand regulations. 確保遵守所有適用的法律法規(guī)。 l??Ensures compliance with food handling andsanitation standards. 確保遵守食品處理和衛(wèi)生標準。 l??Ensures staff understands local, state andFederal liquor laws. 確保員工了解當?shù)?、州和?lián)邦的酒類法律。 l??Establishes and maintains open, collaborativerelationships with employees and ensures employees do the same within the team. 與員工建立并維持開放、協(xié)作的關系,并確保團隊成員之間也如此。 l??Establishes guidelines so employeesunderstand expectations and parameters. 制定指導方針,讓員工了解期望和工作范圍。 l??Monitors alcohol beverage service incompliance with local laws. 監(jiān)督酒水服務,確保其符合當?shù)胤伞?Ensuring ExceptionalCustomer Service 確保卓越的客戶服務 l??Provides services that are above and beyondfor customer satisfaction and retention. 提供超越常規(guī)的服務,以提高客戶滿意度和忠誠度。 l??Improves service by communicating andassisting individuals to understand guest needs, providing guidance, feedback,and individual coaching when needed. 通過溝通和幫助員工了解客戶需求,在必要時提供指導、反饋和個別輔導來提升服務質(zhì)量。 l??Manages day - to - day operations, ensuresthe quality, standards and meets the expectations of the customers on a dailybasis. 管理日常運營,確保每天的服務質(zhì)量、標準符合客戶期望。 l??Displays leadership in guest hospitality,exemplifies excellent customer service and creates a positive atmosphere forguest relations. 在接待客人方面展現(xiàn)領導力,樹立卓越客戶服務的典范,營造積極的客戶關系氛圍。 l??Empowers employees to provide excellentcustomer service. 賦予員工提供優(yōu)質(zhì)客戶服務的能力。 l??Acts as the guest service role model for therestaurants, sets a good example of excellent customer service and creates apositive atmosphere for guest relations. 擔任餐廳客戶服務的榜樣,樹立優(yōu)質(zhì)客戶服務的良好范例,營造積極的客戶關系氛圍。 l??Handles guest problems and complaints. 處理客人的問題和投訴。 l??Meets with guests on an informal basis duringmeals or upon departure to obtain feedback on quality of food and beverage,service levels and overall satisfaction. 在客人用餐期間或離開時以非正式方式與客人交流,獲取關于餐飲質(zhì)量、服務水平和整體滿意度的反饋。 l??Ensures corrective action is taken tocontinuously improve service results. 確保采取糾正措施,持續(xù)提升服務效果。 l??Incorporates guest satisfaction as acomponent of departmental meetings with a focus on continuous improvement. 將客戶滿意度納入部門會議內(nèi)容,重點關注持續(xù)改進。 l??Manages service delivery in outlets to ensureexcellent service from point of entry to departure (e.g., greeting fromhostess, speed of order taking and food and beverage delivery, fulfillment ofspecial requests, collection of payment & invitation to return). 管理各營業(yè)點的服務提供,確保從客人進門到離開都能提供優(yōu)質(zhì)服務(例如,女招待的問候、點單和餐飲送達的速度、特殊要求的滿足、收款以及邀請客人再次光臨)。 Managing and ConductingHuman Resource Activities 管理和開展人力資源活動 l??Provides guidance and direction tosubordinates, including setting performance standards and monitoringperformance. 為下屬提供指導和方向,包括設定績效標準和監(jiān)控績效。 l??Identifies the educational needs of others,develops formal educational or training programs or classes, and teaches orinstructs others. 識別他人的教育需求,制定正式的教育或培訓計劃或課程,并進行授課或指導。 l??Ensures employees are treated fairly andequitably. Strives to improve employee retention. 確保員工受到公平公正的對待。努力提高員工留存率。 l??Ensures employees receive on - going trainingto understand guest expectations. 確保員工接受持續(xù)培訓,以了解客人的期望。 l??Solicits employee feedback, utilizes an"open door" policy and reviews employee satisfaction results toidentify and address employee problems or concerns. 征求員工反饋,采用 “開放門” 政策,查看員工滿意度結(jié)果,以識別和解決員工的問題或關切。 l??Strives to improve service performance. 努力提升服務績效。 l??Ensures recognition is taking place acrossareas of responsibility. 確保在各職責范圍內(nèi)都能對員工的工作給予認可。 AdditionalResponsibilities 其他職責 l??Provides information to supervisors, co -workers, and subordinates by telephone, in written form, e - mail, or inperson. 通過電話、書面形式、電子郵件或當面向上級、同事和下屬提供信息。 l??Analyzes information and evaluating resultsto choose the best solution and solve problems. 分析信息并評估結(jié)果,以選擇最佳解決方案并解決問題。 l??Assists servers and hosts on the floor duringmeal periods and high - demand times. 在用餐時段和需求高峰期在現(xiàn)場協(xié)助服務員和接待員。 l??Recognizes good quality products andpresentations. 識別優(yōu)質(zhì)產(chǎn)品和展示。 l??Supervises daily shift operations in absenceof DOFB. 在餐飲總監(jiān)不在時監(jiān)督日常班次運營。 l??Oversees the financial aspects of thedepartment including purchasing and payment of invoices. 監(jiān)督部門的財務方面,包括采購和發(fā)票支付。
  • 西廚主管

    4.5千-5.5千
    遂寧 | 2年以上 | 學歷不限 | 提供食宿

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    可隨時隨地查看職位

    • 五險一金
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    國際高端酒店/5星級 | 100-499人
    發(fā)布于 05-29
    • 收藏
    • 投遞簡歷
    1.監(jiān)督并協(xié)調(diào)廚師和工作人員的活動。決定食物的呈現(xiàn)方式,并打造富有裝飾性的食物擺盤。確保上菜時分量恰當、擺放整齊且配有合適的裝飾。監(jiān)控準備的食物數(shù)量。告知餐飲服務人員特色菜品和缺貨菜品。準備特殊餐食或替代菜品。協(xié)助廚師和廚房工作人員完成各項任務。為廚師提供所需物品。監(jiān)控廚房用品和食材庫存。維護食品安全計劃和食品的廚房日志。確保食品質(zhì)量,若產(chǎn)品不符合規(guī)格,及時通知經(jīng)理。 2.協(xié)助管理層進行招聘、培訓、排班、評估、輔導、紀律管理以及激勵和指導員工。遵守公司所有安全與安保政策及程序;向經(jīng)理報告維護需求、事故、受傷情況和不安全的工作條件;完成安全培訓及相關認證。確保制服及個人形象整潔、專業(yè);對專有信息保密;保護公司資產(chǎn)。滿足客人的服務需求。使用清晰、專業(yè)的語言與他人交流。與他人建立并維持積極的工作關系;支持團隊達成共同目標;傾聽并妥善回應其他員工的關切。確保符合質(zhì)量期望和標準。能夠長時間站立、就座或行走。能夠舉高手臂及彎腰至膝蓋以下,包括彎曲、扭轉(zhuǎn)、拉扯和俯身等動作。無需他人協(xié)助,即可移動、搬運、攜帶、推動、拉動及放置重量小于或等于 25 磅的物品。按主管要求履行其他合理的工作職責。 General Kitchen 廚房綜合事務 l??Ensure the quality of the food items andnotify manager if a product does not meet specifications. 確保食品質(zhì)量,若產(chǎn)品不符合規(guī)格,通知經(jīng)理。 l??Follow appropriate personal hygieneprocedures to ensure food served to guests is safe for consumption, includingdisinfecting hands prior to handling food and wearing a hat/hairnet and properfootwear. 遵循適當?shù)膫€人衛(wèi)生程序,確保提供給客人的食物可安全食用,包括在處理食物前對手部進行消毒,佩戴帽子 / 發(fā)網(wǎng)和合適的鞋子。 l??Follow and ensure compliance with food safetyand handling policies and procedures, such as product rotation, First In -First Out (FIFO); dating, labeling, cleaning, and organizingcoolers/freezers/storage areas; and Cold Chain compliance, across all food -related departments and areas. 在所有與食品相關的部門和區(qū)域,遵循并確保遵守食品安全與處理政策和程序,如產(chǎn)品周轉(zhuǎn)、先進先出(FIFO)原則;對冷藏柜 / 冷凍柜 / 存儲區(qū)域進行日期標注、標簽張貼、清潔和整理;以及冷鏈合規(guī)。 l??Prepare all potentially hazardous foods atthe correct temperature according to the HACCP guidelines. 根據(jù)危害分析與關鍵控制點(HACCP)指南,在正確的溫度下準備所有可能有危害的食品。 l??Communicate any assistance needed during busyperiods to the Chef to ensure optimum service to guests. 在繁忙時段,向廚師說明所需的任何協(xié)助,以確保為客人提供最佳服務。 l??Monitor the quantity of food that is preparedand the portions that are served in to control food waste and ensure that goodfood is not thrown away. 監(jiān)控準備的食物數(shù)量和供應的分量,以控制食物浪費,確保優(yōu)質(zhì)食物不被丟棄。 l??Check and ensure the correctness of thetemperature of appliances and food using thermostats and thermometers,including monitoring freezer systems, such as fans, drains, and doors, forproper operation, and report issues or problems to facility management. 使用恒溫器和溫度計檢查并確保電器和食物的溫度正確,包括監(jiān)控冷凍系統(tǒng)(如風扇、排水口和門)的正常運行情況,并將問題報告給設施管理部門。 l??Operate ovens, stoves, grills, microwaves,and fryers to prepare foods. 操作烤箱、爐灶、烤架、微波爐和油炸鍋來準備食物。 l??Maintain kitchen logs for food safety programcompliance (e.g., A1, A2, QA). 維護廚房日志,以符合食品安全計劃要求(如 A1、A2、質(zhì)量保證相關記錄)。 l??Report maintenance issues immediately toappropriate personnel (i.e., management or maintenance). 立即將維護問題報告給相關人員(即管理層或維護人員)。 l??Maintain up - to - date knowledge of companyFood Safety Programs within assigned area of responsibility, as well as alllocal, state, and federal regulations. 在指定的職責范圍內(nèi),隨時掌握公司食品安全計劃以及所有當?shù)?、州和?lián)邦法規(guī)的最新情況。 l??Inform Chef of any excess food items that canbe used in daily specials or elsewhere. 告知廚師任何可用于每日特色菜或其他用途的多余食品。 l??Maintain food logs for all food products(e.g., production charts). 維護所有食品的記錄(如生產(chǎn)圖表)。 Sanitation andMaintenance 衛(wèi)生與維護 l??Wash and disinfect kitchen area includingtables, tools, knives, and equipment to ensure sanitary conditions and meet thedepartmental standards, including using sanitizers required by healthdepartment. 清洗并消毒廚房區(qū)域,包括桌子、工具、刀具和設備,以確保衛(wèi)生條件符合部門標準,包括使用衛(wèi)生部門要求的消毒劑。 l??Set - up and break down work station withrequired mise en place, tools, equipment and supplies, ensuring items are toestablished specs, ensuring adequate fill of containers, storing itemsappropriately, and cleaning station as appropriate. 設置和拆除工作區(qū)域,配備所需的準備工作、工具、設備和用品,確保物品符合既定規(guī)格,確保容器填充適量,物品存放得當,并對工作區(qū)域進行適當清潔。 l??Follow and ensure compliance with sanitationand cleaning procedures and pest control guidelines, reporting pest controlissues to appropriate personnel. 遵循并確保遵守衛(wèi)生清潔程序和蟲害控制指南,將蟲害控制問題報告給相關人員。 Stocking/Receiving 庫存管理 / 收貨 l??Monitor stock of kitchen supplies and food toidentify needed items and ensure neat and orderly storage, and communicatepotential product shortages, or price changes, to supervisor/manager. 監(jiān)控廚房用品和食品庫存,確定所需物品,確保儲存整齊有序,并將潛在的產(chǎn)品短缺或價格變化告知主管 / 經(jīng)理。 Kitchen Tools &Equipment 廚房工具與設備 l??Use kitchen tools safely and appropriately, includingusing appropriate tools to open cartons, boxes, and cans; keeping knivessharpened; using proper knife handling procedures; using correct knives forparticular food item or specific task; using dry pads when moving hot material;and engaging all appropriate safety devices prior to operating equipment. 安全且恰當?shù)厥褂脧N房工具,包括使用合適的工具打開紙箱、盒子和罐頭;保持刀具鋒利;采用正確的刀具使用程序;針對特定食物或任務使用正確的刀具;搬運熱的材料時使用隔熱墊;在操作設備前啟動所有適當?shù)陌踩b置。 l??Use measuring tools (for example, scale,measuring cups, measuring spoons) to precisely measure ingredients and portionsizes. 使用測量工具(如秤、量杯、量勺)精確測量食材和分量大小。 Food Preparation 食物準備 l??Prepare and cook food according to recipes,quality standards, presentation standards, and food preparation checklist,establishing priority items. 根據(jù)食譜、質(zhì)量標準、呈現(xiàn)標準和食物準備清單準備和烹飪食物,確定優(yōu)先處理的項目。 l??Test foods to determine if they have beencooked sufficiently, using methods such as tasting, smelling, or piercing themwith utensils. 通過品嘗、聞味或用器具穿刺等方法,測試食物是否煮熟。 l??Weigh, measure, and mix ingredients accordingto recipes or personal judgment, using various kitchen utensils and equipment. 根據(jù)食譜或個人判斷,使用各種廚房用具和設備稱量、測量和混合食材。 l??Prepare ingredients for cooking, includingportioning, chopping, and storing food before use. 為烹飪準備食材,包括在使用前進行分量劃分、切碎和儲存。 l??Monitor food quality while preparing food andthroughout the day utilizing the HACCP forms and production charts. 在準備食物過程中和全天,利用 HACCP 表格和生產(chǎn)圖表監(jiān)控食品質(zhì)量。 l??Wash and peel (if required) fresh fruits andvegetables to prepare them for cooking or consumption. 清洗并(如有需要)去皮新鮮水果和蔬菜,為烹飪或食用做準備。 l??Assist cooks and kitchen staff with varioustasks as needed and provide cooks with needed items. 根據(jù)需要協(xié)助廚師和廚房工作人員完成各種任務,并為廚師提供所需物品。 l??Prepare special meals or substitute items,where possible, to satisfy guest requests. 如有可能,準備特殊餐食或替代菜品,以滿足客人的要求。 l??Supervise and coordinate activities of cooksand workers engaged in food preparation. 監(jiān)督并協(xié)調(diào)從事食物準備工作的廚師和員工的活動。 l??Determine how food should be presented andcreate decorative food displays. 確定食物的呈現(xiàn)方式,并制作裝飾性的食物擺盤。 Set - up 布置 l??Ensure proper portion, arrangement, and foodgarnish to be served to waiters or patrons, according to standards. 按照標準,確保提供給服務員或顧客的食物分量、擺放和裝飾恰當。 l??Inform Food & Beverage service staff ofmenu specials and out of stock menu items throughout the meal period. 在用餐期間,告知餐飲服務人員菜單上的特色菜和缺貨菜品。 l??Serve food (for example, soup, desserts,sides, entrees) in proper portions onto dishes, plates, mugs, and bowls,ensuring proper plate appearance. 將食物(如湯、甜點、配菜、主菜)以適當?shù)姆至渴⒎旁诒P子、碟子、杯子和碗中,確保餐盤外觀合適。 Maintenance, Sanitation,and Cleaning Activities 維護、衛(wèi)生與清潔活動 l??Ensure food storage areas are clean. 確保食品儲存區(qū)域干凈整潔。 CRITICAL COMPETENCIES 關鍵能力 Analytical Skills 分析能力 l??Learning 學習能力 l??Decision - Making 決策能力 l??Arithmetic Computation 算術運算能力 l??Problem Solving 問題解決能力 Interpersonal Skills 人際交往能力 l??Team Work 團隊合作能力 l??Diversity Relations 多元化關系處理能力 l??Interpersonal Skills 人際交往技巧 l??Customer Service Orientation 客戶服務導向能力 Communications 溝通能力 l??Listening 傾聽能力 l??Communication 溝通能力 l??English Language Proficiency 英語語言能力 Personal Attributes 個人特質(zhì) l??Dependability 可靠性 l??Safety Orientation 安全意識 l??Positive Demeanor 積極的態(tài)度 l??Adaptability/Flexibility 適應性/ 靈活性 l??Presentation 形象展示能力 l??Initiative 主動性 l??Integrity 正直 l??Stress Tolerance 抗壓能力 Organization 組織能力 l??Detail Orientation 注重細節(jié)能力 l??Multi - Tasking 多任務處理能力 l??Planning and Organizing 規(guī)劃與組織能力 l??Time Management 時間管理能力 Physical Abilities 身體能力 l??Stamina 耐力 l??Hand - Eye Coordination 手眼協(xié)調(diào)能力 l??Visual Acuity 視力 Stock and Inventory 庫存管理 l??Food Storage and Rotation 食品儲存與周轉(zhuǎn)能力 Equipment and Tools 設備與工具使用 l??Temperature Standards 溫度標準知識 l??Thermometer and Thermostat 溫度計與恒溫器使用 l??Kitchen Tools 廚房工具使用 l??Kitchen Equipment 廚房設備使用 l??Cleaning Kitchen Tools/Equipment 廚房工具/ 設備清潔 l??Kitchen Wares 廚房器具知識 l??Kitchen Measurement Tools 廚房測量工具使用 Basic Cookery 基礎烹飪能力 l??Recipe 食譜運用能力 l??Information Retention 信息記憶能力 l??Cooking Standards 烹飪標準掌握 l??Thawing Food 食物解凍知識 l??Measurement 測量能力 Set - up 布置能力 l??Station Setup 工作區(qū)域設置能力 Bussing 餐飲服務輔助 l??Food Handling 食品處理能力 Cleaning and Sanitation 清潔與衛(wèi)生能力 l??Sanitation Systems 衛(wèi)生系統(tǒng)知識
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