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Direct andcontrol all subordinate associate to ensure that all day to day operationalmatters are handled on time and guest expectations are met 直接和協(xié)調所有下屬廚房確保所有業(yè)務事項時刻都按時已達到客人預期。 ?Provide guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities 提供指導和幫助,幫助每個部門員工執(zhí)行他們的責任和義務。 Oversee theservice standards in the outlet ensuring that they conform to the requisitestandards and meet or exceed customer expectations. 監(jiān)督服務標準,確保它們符合標準和滿足所需,或超越顧客的期望。 ?Liase with theKitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that theoperation runs smoothly in areas of joint responsibility. 與廚房,廳面、酒吧、客房、工程溝通,以確保運行順利的共同責任。 Assist in theplanning and execution of promotional activities as directed 協(xié)助制定和執(zhí)行的促銷活動。 Maximise revenuein the outlet by implementing upselling procedures 每個廳面實現(xiàn)出口利潤的最大化和促銷。 Assist inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses?協(xié)助監(jiān)測和控制部門的成本和開支的控制顯示財政業(yè)績。 ?Assist inmonitoring and controlling the hotel’s OE inventory and participate ininventory taking 協(xié)助監(jiān)控參與酒店的部分盤點庫存。 Conduct frequentfront and back of house checks ensuring mise-en-place, service procedures,standards of cleanliness and hygiene, repair and maintenance, employee groomingand manning levels are in order and take appropriate action where necessary 進行經常性的部門前線檢查,服務程序檢查,標準的清潔和衛(wèi)生、維修和保養(yǎng),員工培訓和指令并在必要時采取適當?shù)男袆印??Assist in the maintenanceof efficient administration preparing and submitting reports on time asdirected 保持一種高效的管理部門和按時提交部門運作報告

In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在經理缺席時負責交班說明，確保了解酒店的各項活動和運營要求。 ?During the shift, oversees the preparation of kitchen equipment for use 在當班期間管理廚房設備使用前的準備工作。 Supervises the receiving and storage of kitchen goods 負責接收和存儲廚房物品的管理工作。 Supervises the cleaning and storage of kitchen equipment 監(jiān)督廚房設備的清潔和存放。 Supervises the handling of kitchen linen 監(jiān)督廚房布巾的處理工作。 ?Supervises the cleaning of an hygienic kitchen 監(jiān)督廚房的衛(wèi)生。 ?Engages in and supervises the cleaning of kitchen and equipment 參與監(jiān)督清潔廚房和設備的工作。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的個人衛(wèi)生并在小組中執(zhí)行衛(wèi)生標準。 Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 監(jiān)督管事部的各項職責，使部門成本控制到最低。 ?Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 監(jiān)督管事部的各方面職責，使?jié)M意度達到最高水平。 Establishes and maintains effective employee and inter-departmental working relationships 與員工和酒店其它部門建立并保持積極的工作關系。 Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees. 協(xié)助管事部經理制定培訓方案，按照洲際酒店集團的綱要制定培訓材料，為管事部員工和餐飲部其它員工執(zhí)行培訓。 Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 協(xié)助管事部經理設定管事部的目標和制定策略，程序和規(guī)定。 ?Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 協(xié)助確定庫存的最多和最少量，控制所有材料和設備的標準存貨量。 Supervises the counting of inventories in coordination with employees of the accounting division 與會計部門員工一起監(jiān)督盤點庫存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 聯(lián)系工程部員工安排預防性的維護維修。 Works with Supervisor in manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 ?Works with Supervisor in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。

Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門的規(guī)范和程序提供高標準的餐飲服務。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級領導交流有關疑難，客人意見和其它相關信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開每日例會和參加計劃好的餐飲部會議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動日歷提供制定的培訓課程。 Prepares for service by ensuring the department’s: 確保部門的以下各項工作就緒為客人提供服務： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 Equipmentis clean 設備干凈 Equipmentis sorted and stored 設備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動的要求準備就緒 Musicis on 放音樂 Lightingis on 開燈 Outletis ready for service and guest comfort 酒吧準備就緒為客人提供舒適的服務。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責高效的提供服務： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說明并推銷每日的特價飲料 Processingfood orders accurately 準確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤和托盤架 Quicklytaking food and beverage orders 快速的為客人寫餐飲訂單 Ensuringpayment methods are handled accurately 確保準確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺干凈 Regularlycleaning ashtrays 定時清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談有關的餐飲產品 Carries out effective beverage service by ensuring: 通過確保以下內容高效的提供飲品服務： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務歸定，推銷飲料并定時為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過確保以下方面遵守賓客服務規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強度，并告訴客人對他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測影響客人總體體驗的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設備 Operatingthe beer reticulation system 使用啤酒過濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據酒吧存貨量領取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應生提供基本的飲料知識和飲料服務的培訓。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫灑酒單并在每班結束后交給餐飲經理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經理尋找和審評音樂師。 Assist to promote the musicians 協(xié)助樂師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經理審批。 Works with Superior on manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領導一起編制和管理部門預算。

Effectively manage the restaurantby ensuring the following: 有效管理餐廳，確保以下幾方面： Overseethe Implementation of standards as detailed in the departmental standards and proceduresmanual 根據部門的標準和程序手冊，監(jiān)督執(zhí)行的情況 Adhereto opening and closing procedures 遵循開檔和關檔的程序 Adhereto bill paying procedures 遵循帳單支付的程序 Conducteffective shift briefings, ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on up-selling certain products; etc 組織有效的交接班例會，確保所有員工知道了解貴賓、特別場合和每日的特色菜，并推銷更好的產品 Personallymeet and farewell a minimum of 80% of your customers 至少親自接待百分之八十的客人以及與他們告別 Encourageand motivate staff to provide optimum service during all shifts 鼓勵和激發(fā)員工提供合適的服務 Recommendationsand guest comments to Chef and Food and Beverage Director to reflect current customerprofile are shared 與廚師和餐飲總監(jiān)共同分析客人的評論和建議以了解顧客最近的整體情況 Developmentand implementation of Promotions Calendar for F&B products in restaurant 在餐廳發(fā)展和執(zhí)行餐飲部產品的促銷計劃 Special event concepts are managed 處理特別的活動計劃 Market changes are anticipated and reviewoperations when necessary 注意市場的變化，必要時回顧營運情況 Competitor analysis is conducted 分析競爭者的情況 Positivepublicity opportunities are created 創(chuàng)造積極的公開機會 Customerdatabase is managed and utilized effectively 管理顧客的資料并有效的利用 Property facilitiesare upsold 推銷更好的設施 Theactive pursuit of cost saving measures 積極地采取開支節(jié)省措施

To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負責餐廳的日常管理，主要是服務程序和產品質量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準備工作都做好，為各個服務時段做好準備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設計一個破損的計劃，將經營用具的損失減少到最??；和管事部負責人保持聯(lián)系；經營方針和程序提出改進措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經理計劃、組織和實施促銷活動。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務工作，保證服務標準、產品質量和員工的儀容儀表符合餐廳經營方針 和酒點要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺接待區(qū)域干凈整潔，正確記錄預定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調味品、餐廳供應品以及經營用具，保證有日常經營所需的足夠的存貨，領取需要的用具和供應品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經理認知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經理檢查餐廳，保證經營過程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經理檢查餐廳，保證所有的修補和維護都已經進行，匯報需要維修的地方，并保證在14天之內跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒有痕跡、污漬和水印。更換所有應該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過餐廳經理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營業(yè)高峰時間，協(xié)助為客人服務。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經理，保證餐廳隨時都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門儀容儀表要求，經常檢查個人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時保持專業(yè)的形象，和客人及員工打交道時，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個服務員都盡了最大努力擴大銷售量，并保證所賣的酒水符合質量要求和酒店的標準。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產品都正確紀錄在賬單上，確保所有項目都正確核算，向客人收取費用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營業(yè)高峰時期，歡迎客人并為客人領座，保證客人快速入座，不要讓客人在門口長時間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當遞給客人菜單或回答跟菜單有關的問題時，必須完全明白菜單上的項目和提供的服務，并能夠相應地解釋。

Inthe absence of a Manager, conducts shift briefings to ensure hotel activitiesand operational requirementsare known 在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 Effectivelymanage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進行： Overseethe Implementation of standards as detailed in the departmental standards andprocedures manual 監(jiān)督部門工作標準和程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。 Adhereto opening and closing procedures 遵守開始營業(yè)和結束營業(yè)的程序。 Adhereto bill paying procedures 遵守規(guī)定的結賬程序。 Conducteffective shift briefings ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on upselling certain products etc. 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等。 Personallymeet and farewell a minimum of 80% of your customers 親自迎送80%以上的客人。 Encourageand motivate staff to provide optimum service during all shifts 激勵在崗員工為客人提供卓越的服務。 Sharerecommendations and guest comments to Chef and Food and Beverage Manager toreflect currentcustomer profile 與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況。 Developand implement Promotions Calendar for F&B products in restaurant 在餐廳制定和執(zhí)行餐飲產品促銷活動日歷。 Managespecial event concepts 特別活動的概念管理工作。 Anticipatemarket changes and review operations when necessary 善于預測市場的變化情況，并在必要時審評運營工作。 Conductcompetitor analysis 對競爭對手進行分析。 Createpositive publicity opportunities 創(chuàng)造良好的公眾宣傳機會。 Managecustomer database and utilize effectively 管理顧客數(shù)據庫并有效的加以使用。 Up-sellproperty facilities 推銷酒店的設施。 Activelypursue cost saving measures 積極的實行節(jié)約成本的方法。 Recyclewherever possible 盡可能再利用能源。 Liaisewith Sales Manager during tender process to obtain new accounts; Food andBeverage specific 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶。 Managewage and beverage cost 管理工資和飲料成本。 Activelypursue HOE breakage controlling，ensure quarterlyinventory breakage under 0.3% 積極的實行酒店營運設備破損率控制，并保證每季度盤點破損率控制在0.3%以下。 Forecasting 進行預測工作。 Stockcontrol 有效的控制存貨。 Analyzefood and beverage statistics through point of sale system 通過銷售點銷售系統(tǒng)分析餐飲統(tǒng)計數(shù)據。 Workswith Superior on manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 Workswith Superior in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。

In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known 在經理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up 在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 Supervise cash handling and banking procedures 監(jiān)督現(xiàn)金的處理和存放程序。 Prepare daily banking and cash flow reports 編制每日存款和流動資金報告。 Establish and instruct staff in cash security procedures 制定并指導員工執(zhí)行現(xiàn)金安全制度。 Deal with irregular payments 處理異常的付款情況。 Supervise the maintenance of service equipment 監(jiān)督服務設備的維護保養(yǎng)。 Monitor standards of guest facilities and services 監(jiān)督客用設施和服務的標準。 Control stock and monitor security procedures 控制存貨和監(jiān)督保安成序。 Assist with menu and wine list creation 協(xié)助菜單和酒水單的設計工作。 Supervise functions 監(jiān)督各項職能。 Supervise outlet service 監(jiān)督餐廳的服務。 Works with Superior on manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領導一起編制和管理部門預算

§? Ensuremanage the equipment and hygiene efficiently according published policy andprocedure. 根據建立的政策和程序，確保始終有效的管理餐廳的設備和衛(wèi)生。 §? Assistmanage in operation. 在操作中始終協(xié)助督導進行管理。 §? Exchangethe position flexible. 對餐飲部或酒店其他部門的崗位進行靈活的調換。 §? Delegateemployee task and check regularly. 給下屬布置任務并定期檢查他們的表現(xiàn)。 §? Establishesand strictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴格遵守所有的運行設備、供應品和存貨是同等量的，確保餐廳有足夠的設備。 §? Assistsin conducting monthly inventory checks on all operating equipment and supplies. 協(xié)助每月對所有設備和存貨進行檢查。 §? Assistto control necessity and stock items and operate the equipment carefully 協(xié)助控制必需品，存貨，并小心操作所有的運營設備和供應品。 §? Ensureeach outlet are equipped cleaning equipment. 確保每個餐廳能提供清潔、干的運營設備。 §? Assiststewarding efficient and smooth in operation, ensure adhere to Hyatt standardat all times. 協(xié)助餐務部做流暢并有效的操作，確保始終能達到凱悅的標準。 §? Ensurefood supply area tidy, clean and day. 確保提供生產食物的區(qū)域是清潔并且干燥的。 §? Manageovernight cleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區(qū)域的清潔工作。 §? Ensurecleaning at back of house area, remove the garbage according to the standardpublished. 確保后臺的清潔安排并根據建立的標準清理垃圾。 §? Assistoperation when in busy period. 在繁忙的時候，協(xié)助運作。 §? Conductand attend department briefing accordingly. 在每日上班前，對員工做指示。 §? Liaisewith kitchen and related department in the daily operation. 在日常的營運中，要和廚房及其他營運部門進行溝通。 §? Recommendto outlet manager in operation and procedure. 學習、評估營運/程序并向餐廳經理建議應該改進的地方。 §? Checkemployee’s work performance and grooming. 檢查下屬的工作表現(xiàn)和他們的儀容儀表。 §? Isa hands-on manager and is present at all times in the department, especiallyduring busy periods. 在服務的繁忙時候，對員工進行督導、監(jiān)督并協(xié)助。 §? Liaisewith kitchen in daily operation. 在日常工作中，要和廚房的同事進行溝通。 §? Knowledgeablein equipment. 掌握必要大設備知識。 §? Reportto stewarding manager/ Assistant manager in food and beverage. 向餐務部副理報告食物和飲料的偏差。 §? Fullyunderstand and strict? in DepartmentOperations Manual. 完全理解并執(zhí)行部門營運手冊。 §? Allthe work process according to the work plan and training task list. 所有工作都要按照工作計劃和部門培訓工序表。 §? Fullyunderstand and support Hyatt F&B vision and mission. 完全理解并堅持凱悅餐飲部遠見和任務。

1. Direct andcontrol all subordinate associate to ensure that all day to day operationalmatters are handled on time and guest expectations are met 直接和協(xié)調所有下屬廚房確保所有業(yè)務事項時刻都按時已達到客人預期。 2. Provide guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities 提供指導和幫助 , 幫助每個部門員工執(zhí)行他們的責任和義務。 3. Oversee theservice standards in the outlet ensuring that they conform to the requisitestandards and meet or exceed customer expectations. 監(jiān)督服務標準 , 確保它們符合標準和滿足所需 , 或超越顧客的期望。 4. Liase with theKitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that theoperation runs smoothly in areas of joint responsibility. 與廚房 , 廳面、酒吧、客房、工程溝通 , 以確保運行順利的共同責任。 5. Assist in theplanning and execution of promotional activities as directed 協(xié)助制定和執(zhí)行的促銷活動。 6. Maximise revenuein the outlet by implementing upselling procedures 每個廳面實現(xiàn)出口利潤的最大化和促銷。 7. Assist inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses 協(xié)助監(jiān)測和控制部門的成本和開支的控制顯示財政業(yè)績。 8. Assist inmonitoring and controlling the hotel’s OE inventory and participate ininventory taking 協(xié)助監(jiān)控參與酒店的部分盤點庫存。 9. Conduct frequentfront and back of house checks ensuring mise-en-place, service procedures,standards of cleanliness and hygiene, repair and maintenance, employee groomingand manning levels are in order and take appropriate action where necessary 進行經常性的部門前線檢查 , 服務程序檢查 , 標準的清潔和衛(wèi)生、維修和保養(yǎng) , 員工培訓和指令并在必要時采取適當?shù)男袆印?10. Assist in the maintenanceof efficient administration preparing and submitting reports on time asdirected 保持一種高效的管理部門和按時提交部門運作報告

崗位職責： 負責所有餐飲有關部門的清潔及消毒工作, 包括全日餐廳,中餐廳, 大堂酒吧, 宴會廳和所有廚房的食品準備區(qū)域, 地下一層, 干濕垃圾房及收貨平臺。

【崗位職責】 1、負責編制餐飲部所需餐具和用具的年度預算。 2、根據各餐廳餐具的盤點情況，負責于采購部門溝通，提出器具購置計劃，保證及時補充餐具用具。 3、檢查和管理各點餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議。 4、負責安排管事部員工的工作班次。 5、負責做好餐具用具的保管、發(fā)放、回收工作，負責廚房區(qū)域的環(huán)境衛(wèi)生。 6、負責對下屬員工的考勤考核工作，督導員工做好安全工作。 【崗位要求】 1、有較強的責任心,工作認真踏實。 2、熟悉各種餐具用具的牌號、產地、特性及價格，懂得餐具用具的分類和保管方法。 3、熟悉各種洗滌劑和清潔劑的使用方法，熟悉常用的餐具洗滌設備及其操作方法，了解它們的維修保養(yǎng)方法。 4、身體健康，精力充沛。

崗位職責 1、負責管理西廚房的日常運營工作，主熱廚方向。確保出品質量符合酒店標準及客人的期望。 2、負責制定并執(zhí)行西餐菜品制作流程和規(guī)范，監(jiān)督并確保員工按照既定標準進行烹飪操作。 3、與采購部門密切合作，負責食材的選購和庫存管理，保證原材料的質量和供應穩(wěn)定性。 4、定期組織員工培訓，提升團隊整體的烹飪技能和服務水平。 5、根據市場需求和客戶反饋調整菜單，不斷創(chuàng)新和優(yōu)化產品以滿足客戶需求。 6、與其他部門協(xié)同工作，保障餐廳順暢運營并提供優(yōu)質的餐飲服務體驗。 7、負責日常的成本控制和預算管理，降低浪費并提高經營效率。 8、完成領導交辦的其他相關工作任務。 崗位要求 1、大專及以上學歷，具備相關餐飲管理經驗者優(yōu)先考慮。 2、五年以上星級酒店或高端西餐廳工作經驗，其中至少兩年以上同等職位管理經驗。 3、熟練掌握各類西式菜品的制作工藝和技術要求。 4、具備優(yōu)秀的團隊協(xié)作能力和組織協(xié)調能力，能夠有效管理團隊并確保高效運作。 5、對食品安全衛(wèi)生有深入了解并能嚴格執(zhí)行相關規(guī)定和標準操作流程（SOP）。 6、良好的溝通能力以及客戶服務意識，能夠處理突發(fā)情況和解決客戶投訴問題 。

崗位職責：（酒吧高級主管） 1.為員工講解、培訓酒水知識。 2.為賓客提供優(yōu)質的酒水服務。 3.按正確的配方出品酒水并確保酒水的質量。 4.吧臺的日常和月盤點，并填寫銷售盤點表。 5.吧臺日常酒水的申領，補充和保管。 6.吧臺設備、用品的保養(yǎng)使其正常運轉。 7.保持飲料儲存和客人需求是同等的。 8.根據要求準備和服務雞尾酒。 9.進行收費酒水的銷售。 10.協(xié)助酒吧對存貨的儲藏并對存貨做正確的記錄。 崗位要求： 1.流利的中文口語交流能力，一定的英語聽說能力。 2.調酒出品經驗3年或以上，具有一定酒水知識。 3.具有服務熱忱，良好的團隊合作精神。

崗位職責： 工作職責包括配菜間,夜班清潔,后備區(qū)清洗及保潔,宴會的餐具和食物運行。

Prepare and execute F&B sales and marketing plan; 制定和實施餐飲市場營銷計劃； To be activity involved in the Hotels VIP loyalty card, data base collection; 積極參與酒店VIP忠誠卡數(shù)據庫的收集； Following the following highest member coverage , total revenue generated; 跟進最高會員就餐人數(shù)產生的總收入； Tabulation of Individual member usage by restaurant; 單個會員使用不同餐廳的制表；?? Actively be involved in sales calls to key clients. 積極參與重要客戶的銷售拜訪。 Supervise, train and be responsible for the hotels F&B sales team. 管理、培訓和負責酒店餐飲銷售團隊。 Be involved in the hotels social media marketing program as it relates to F&B; 參與酒店與餐飲相關的社會媒體的市場營銷計劃； To possess a thorough knowledge of all F&B menus, promotions and communicational activities. 透徹掌握所有餐飲菜單、促銷活動和傳播活動的相關內容。 To be well versed with products and concepts of all F&B related areas of the hotel. 精通酒店所有餐飲相關領域的產品和理念。 Ensure that IHG and hotel specific brand standards and policies are correctly applied to with regards to all F&B marketing related activities; 確保在所有餐飲部市場營銷相關的活動中，正確應用IHG和酒店特有的品牌標準和政策; Prepare, manage, monitor and analyze all promotional activities. 準備、管理、監(jiān)督和分析所有促銷活動。 Constantly obtain feedback through research from guests and colleagues and use provided information as part of the monthly SWOT analysis to increase revenues and monitor effectiveness of all promotions; 通過調研不斷獲取客人和同事的反饋信息，利用所提供的信息進行每月的SWOT分析，從而增加收入并監(jiān)督所有促銷活動的效果； To maintain an updated competitor analysis and price variance report as outlined. 制作不斷更新的競爭對手分析和價格差異報告。 To digest analytical and creative suggestions from the restaurant’s table management system and propose new avenues of revenue stream on a monthly basis. 吸收餐廳餐桌管理系統(tǒng)的分析和創(chuàng)造性建議，每月提出收入流的新途徑。 To prepare the F&B Marketing & Communications plan; 制定餐飲部市場營銷和傳播計劃； To maintain a strong relationship with suppliers and to solicit sponsorship for events; 與供應商保持牢固聯(lián)系，并征求活動贊助； To supervise any promotion as assigned by his/ her superiors; 監(jiān)督其主管分派的任何促銷活動； To implement a report-based analysis that will evaluate demographics, in-house vs. outside covers etc. on a monthly basis. 每月實施一次報告式分析，對就餐人員統(tǒng)計數(shù)據、住店與外部就餐人數(shù)對比等進行分析。 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有當?shù)卣?guī)定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。 Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號召，組織和培訓能力 Good writing skills 具有良好的寫作技能 Leadership Skills 具有領導能力 ?Qualifications – 學歷 Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理，餐飲或相關專業(yè)的大專學歷。? Experience – 經驗 4 years related experience, including supervisory experience, or an equivalent combination of education and experience 4年相關工作經歷，包括管理經驗，或與此相當?shù)慕逃拖嚓P工作經驗結合的背景。

Effectively manage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進行： Oversee the Implementation of standards as detailed in the departmental standards and procedures manual 監(jiān)督部門工作標準和程序手冊中列出的各項規(guī)范的貫徹執(zhí)行 Adhere to opening and closing procedures 遵守開始營業(yè)和結束營業(yè)的程序 Adhere to bill paying procedures 遵守規(guī)定的結賬程序 Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, emphasis on upselling certain products, etc. 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產品等 Personally meet and farewell a minimum of 80% of your customers 親自迎送80%以上的客人 Encourage and motivate staff to provide optimum service during all shifts 激勵在崗員工為客人提供卓越的服務 Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile 與廚師和餐飲經理交流意見和客人的建議從而反應當前客人的情況 Develop and implement Promotions Calendar for F&B products in restaurant 在餐廳制定和執(zhí)行餐飲產品促銷活動日歷 Manage special event concepts 特別活動的概念管理工作 Anticipate market changes and review operations when necessary 善于預測市場的變化情況，并在必要時審評運營工作 Conduct competitor analysis 對競爭對手進行分析 Create positive publicity opportunities 創(chuàng)造良好的公眾宣傳機會。 Manage customer database and utilize effectively 管理顧客數(shù)據庫并有效的加以使用。 Up-sell property facilities 推銷酒店的設施 Actively pursue cost saving measures 積極的實行節(jié)約成本的方法。 Recycle wherever possible 盡可能再利用能源。 Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific 在競標過程中與銷售經理密切合作爭取新的客戶；特別是餐飲部門的客戶 Manage wage and beverage cost 管理工資和飲料成本 Forecasting 進行預測工作 Stock control 有效的控制存貨 Analyze food and beverage statistics through point of sale system 通過銷售點銷售系統(tǒng)分析餐飲統(tǒng)計數(shù)據。 Works with Superior on manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency 持有當?shù)卣?guī)定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證 Problem solving, reasoning, motivating, organizational and training abilities 具有解決問題，推理，號召，組織和培訓能力 Good writing skills 具有良好的寫作技能 Leadership Skills 具有領導能力 Qualifications – 學歷 Diploma in Hotel Management, Food & Beverage, or related field 酒店管理，餐飲或相關專業(yè)的大專學歷 Experience – 經歷 4 years related experience, including supervisory experience, or an equivalent combination of education and experience 4年相關工作經歷，包括管理經驗，或與此相當?shù)慕逃拖嚓P工作經驗結合的背景。

崗位職責 1.負責餐廳的日常管理工作，并與廚房保持密切聯(lián)系，確保餐廳的服務質量,直接對餐廳經理負責； 2.嚴格執(zhí)行衛(wèi)生標準，確保食品符合衛(wèi)生標準和公司要求； 3.高效完成上級安排的工作。 崗位要求 1.大學?？埔陨匣蛲葘W歷畢業(yè)； 2.必須具備3年以上相關工作經驗； 3.具有良好的外表和開朗的性格； 4.具有較強的管理能力、及良好的人際關系。

-      Min. 5 years relevant working experience in international hotels -      5年或以上相關工作經驗 -      Strong communication and problem solving skills -      良好的溝通能力和問題解決能力      -      Strong leadership and management skills -      良好的領導技巧和管理能力 -      People-oriented , excellent interpersonal skills, a team player -      良好的人際交往能力，有團隊合作精神

崗位職責 1.負責餐飲部員工的崗位業(yè)務培訓，督促各崗位抓好培訓工作、提高全員業(yè)務素質。 2.檢查各類用具的破損丟失情況，將各項易耗品費用降到最低點。 3.督促廚師長做好食品衛(wèi)生成本核算、食品價格等工作，定期研究新菜加以推廣、提高食品的出成率及邊腳料的利用率， 最大限度盈得利潤。 4.發(fā)展良好的賓客關系，滿足賓客特殊需求，處理各類賓客投訴。 5.制定、推行和監(jiān)督本部門的各項管理制度。 崗位要求 1.大專以上學歷或同等文化程度，廳面出身。 2.有3年以上的酒店餐飲管理經驗，掌握餐飲各部門的崗位職責和工作程序。 3.具有強烈的事業(yè)心和責任感及高尚的職業(yè)道德。 4.身體健康，儀表端莊大方，氣質高雅。 5.能夠根據市場變化和客人的需求，及時調整餐飲經營策略，善于組織和開展各種食品展銷活動。 6.具有酒店預算管理知識，能編制餐飲預算。

【崗位職責】 1、全面負責餐廳日常運營管理工作，包括人員排班、服務流程監(jiān)督及現(xiàn)場突發(fā)事件處理 2、制定并執(zhí)行餐飲服務標準與操作規(guī)范，確保食品安全及服務質量達標 3、監(jiān)督食材驗收、存儲及出品質量，控制餐飲成本與損耗 4、定期培訓服務人員專業(yè)技能，提升團隊服務意識與客戶滿意度 5、處理賓客投訴及特殊需求，建立客戶檔案并維護VIP客戶關系 6、配合市場部門策劃執(zhí)行主題餐飲活動，完成月度經營指標 【崗位要求】 1、具備餐飲服務行業(yè)1年以上管理經驗，有星級酒店工作經驗者優(yōu)先 2、熟悉中西餐服務流程及酒水知識，掌握食品安全相關法規(guī) 3、具備優(yōu)秀的團隊管理能力，能有效激勵10人以上服務團隊 4、普通話流利，具備基礎英語溝通能力及商務禮儀素養(yǎng) 5、持有健康證，能適應早晚班及節(jié)假日排班工作制 6、抗壓能力強，善于發(fā)現(xiàn)并解決運營中的細節(jié)問題

【崗位職責】 1、負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 2、負責實現(xiàn)部門的營業(yè)收入指標和利潤指標。 3、與行政總廚一起籌劃和設計菜單，開發(fā)當?shù)匦枨蟮牟惋嫯a品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 5、協(xié)調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 1、大專以上文化程度；五年以上同崗位工作經驗。 2、精通本部門的業(yè)務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 5、具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

工作地點：集團旗下酒店 Duties & Responsibilities: 1. Qualityassurance according to SOP’S. ? ? 嚴格遵守酒店標準服務程序 2. Responsible for assisting the General Manager in the running of the hotel by ? ? undertaking the overall direction and operations of all food and beverage ? ? outlets in thehotel and for ensuring the effective co-ordination of activities ? ? between them.Accountable for the achievement of the overall goals and ? ? objectives of theF&B Division and for the hotel meeting its F&B financial and ? ? guestsatisfaction objectives ? ? 制定并管理餐飲部的預算，開展促銷活動。增加銷售額，控制成本及提高利潤 3. Directsand controls all subordinate Food and Beverage staff to ensure that ? ? all day-to-day operational matters are handled on time and guests ? ? ? expectations are met ? ? 監(jiān)督和指導員工的日常工作，確保日常運作能夠正確處理的同時又能夠滿足 ? ? 客人的需要和要求 4. Contributesto the morale and team spirit of the hotel by building and ? ? maintaining supportive and effective relationships with colleagues and ? ? associates,instilling confidence and demonstrating “chemistry” with key ? ? constituents ? ? 與員工和同事間建立良好的合作關系，形成良好的團隊精神和士氣，使其充 ? ? 分認識到自己是酒店的一份子，從而為酒店做出盡可能多的貢獻 5. Maintainsan efficient administration within the Food and Beverage division ? ? preparing andsubmitting operational reports on time ? ? 維持有效的餐飲行政工作，并且能夠及時對營運情況做出報告 6. Ensuresthat the standards of Food and Beverage meet or exceed expectations ? ? by overseeing the quality, consistency and presentation in all outlets and ? ? makingsure that they conform to the hotel’s requisites at all times ? ? 確保食品和飲料的出品能夠按照酒店標準進行出品，并且保證其在任何時候都能符 ? ? 合酒店的要求 7. Prepares,communicates and implements, in conjunction with the Executive Chef, ? ? an annualFood and Beverage promotion for all restaurants and assists Sales ? ? ? &Marketing in designing the advertising material for such promotions ? ? 與行政總廚針針對當?shù)靥厣?，協(xié)助銷售部對餐廳的餐飲做出相應的促銷計劃

【崗位職責】 1、全面負責餐飲樓面的日常運營管理工作，確保服務質量和顧客滿意度達到酒店標準 2、制定并執(zhí)行餐飲服務流程、標準和規(guī)范，監(jiān)督員工服務表現(xiàn)并及時改進 3、合理排班并管理樓面服務團隊，包括培訓、考核及團隊建設 4、處理顧客投訴及突發(fā)事件，維護酒店品牌形象 5、控制餐飲運營成本，監(jiān)督餐具、設備的使用與維護 6、配合廚房及其他部門協(xié)調工作，確保餐飲服務高效運轉 7、收集并分析顧客反饋，提出服務改進方案 【崗位要求】 1、具備餐飲服務行業(yè)相關工作經驗，有團隊管理經驗者優(yōu)先 2、熟悉酒店餐飲運營流程及服務標準，具備較強的現(xiàn)場管理能力 3、優(yōu)秀的溝通協(xié)調能力和突發(fā)事件處理能力 4、工作細致認真，責任心強，能承受較大工作壓力 5、具備良好的服務意識和團隊合作精神

【崗位職責】 1、負責酒店餐飲部的整體運營與管理，確保部門日常運作的順利進行。2、制定并執(zhí)行餐飲部門的工作計劃和預算，優(yōu)化餐飲服務流程，提升客戶滿意度。3、監(jiān)控食品安全與質量標準的執(zhí)行情況，及時處理客戶投訴與建議，不斷改進服務質量。4、負責組織協(xié)調各類宴會、活動的餐飲服務工作，確保活動順利進行。5、負責與供應商溝通協(xié)作，保障食材供應及時且質量上乘。6、定期對員工進行業(yè)務培訓與服務態(tài)度培訓，提高團隊整體素質和服務水平。7、完成領導交辦的其他相關工作任務。【崗位要求】 1、大專及以上學歷，酒店管理或相關專業(yè)優(yōu)先考慮。2、具有至少三年的餐飲業(yè)或相關領域從業(yè)經驗，有星級酒店工作經驗者優(yōu)先考慮。3、年齡介于25至40歲之間，性別不限。4、熟悉酒店管理流程，具備優(yōu)秀的組織能力和團隊協(xié)作精神。5、良好的溝通能力與客戶服務意識，能夠處理突發(fā)狀況并解決客戶問題。6、對食品衛(wèi)生與安全標準有深入了解，并能嚴格執(zhí)行相關規(guī)定。7、能適應快節(jié)奏的工作環(huán)境，具備較強的抗壓能力和工作責任心。