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Implement and monitor strategies to drive traffic to the hotel through direct sales channels.實施并監(jiān)控策略以通過直銷渠道為酒店帶來流量； IHG website and App. Conduct performance audits and content refreshes on the HCM content platform. Regularly review the hotel’s introductions, images, and videos on the HCM content platform to ensure maximum natural search relevance and conversion within the booking flow.IHG 網站及 App。 HCM 內容平臺的表現(xiàn)審計和內容刷新。定期審閱酒店在HCM 內容平臺的 介紹、圖片、以及視頻等信息，以確保最大化自然搜索相關性及預定流內的轉化； IHG Meetings WeChat Mini Program – Ensure that relevant content is always up-to-date.IHG 會議微信小程序 – 確保相關內容始終為最新的； IHG Rewards WeChat Mini Program – Increase awareness of the IHG Rewards Mini Program within relevant hotel departments. Ensure that relevant customers and sales personnel maximize the use of this tool. Ensure the completeness and accuracy of information.IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關部門的認知度。確保相關客戶及銷售人員最大化使用此工具。確保信息的完整和準確； IHG WeChat Mall:IHG 微信商城Product submission – Collaborate closely with departments such as Revenue Management and Food & Beverage to design products that ensure competitiveness and align with the hotel’s pricing system.產品提交 – 與收益管理、餐飲等相關部門通力合作設計產品確保競爭力和并符合酒店定價體系； Product listing and delisting.產品上架與下架； Order management and verification management.訂單管理、核銷管理； Private domain traffic (hotel fan groups, etc.) operation.私域流量(酒店粉絲群等)運營； Performance analysis and review.業(yè)績分析與回顧； Follow the IHG Support Center’s annual marketing calendar (including member-related, brand-related, and destination-related activities).遵循IHG支持中心年度的營銷日歷 （包括會員相關、品牌相關、及目的地相關；Participate in the ‘Ignite’ digital marketing project, regularly collaborating with the Support Center’s business and marketing teams to optimize the hotel’s relevant keywords.參與 ‘Ignite’ 數字營銷項目，定期與支持中心的商務及營銷團隊共同優(yōu)化酒店相關關鍵詞；Participate in the ‘Boost’ digital marketing project as needed by the hotel, to further drive traffic through direct sales channels.根據酒店的需求參與‘boost’數字化營銷項目，針對直銷渠道進行進一步引流；Collaborate closely with the regional marketing team and sister hotels to enhance cross-hotel online marketing.與區(qū)域營銷團隊和兄弟酒店通力合作，提升跨酒店線上營銷；Third-Party Channel Management管理第三方渠道Implement and monitor strategies to drive traffic to the hotel through third-party channels.實施并監(jiān)控策略以通過第三方渠道為酒店帶來流量Based on the hotel's actual location and composition, closely collaborate with channels such as Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia, etc. This includes, but is not limited to, the following tasks:基于酒店的實際也位于組成，與包括攜程、美團、飛豬、Booking.com、Agoda,、Expedia等渠道緊密合作。包括打但不限于以下工作：Conduct regular market reviews with the market managers of the channels, paying particular attention to the hotel's quality ratings on different platforms, and take corresponding actions to improve the scores.與渠道的市場經理進行定期的市場回顧，特別關注酒店在不同渠道的質量評分，并通過對應的行動提升分值；Regularly audit the content on the HCM or OTA backend to ensure that it is up-to-date and appealing to the target audience.定期對HCM 或者OTA后臺內容進行審核，確保內容更新并對受眾具有吸引力；Content rating management: Regularly conduct cross-team content discussions to identify issues across different departments highlighted in reviews and implement improvements.內容評分管理，定期進行跨團隊的內容討論，發(fā)現(xiàn)評論中體現(xiàn)的跨不同部門的問題并加以整改提升；Price consistency: Ensure that the price consistency policies confirmed by the support center are implemented.價格一致性。確保支持中心所確認的價格一致性政策得以貫徹；Direct connection: Regularly verify the accuracy of the hotel's direct connection and communicate and coordinate any issues arising from the direct connection with the relevant teams at the support center.直連。定期確認酒店的直連準確性，將直連中出現(xiàn)的問題與支持中心相關團隊進行溝通與協(xié)調； Live Streaming, Content Platforms (e.g., Douyin and Xiaohongshu), and 'KOX' Partnerships 直播、內容平臺(抖音及小紅書等)， 及‘KOX’合作 Accurately convey the selling points of the hotel's various product categories to platforms, KOX, and suppliers.對平臺、KOX 及供應商準確傳遞酒店不同品類產品的賣點； Collaborate with relevant departments, such as Revenue Management and Operations, to be responsible for product generation.與相關部門，如收益管理、運營等部門協(xié)同，負責產品生成； Design a cross-channel conversion funnel for the hotel, focusing not only on one-time gains but also on long-term cross-platform effects.設計酒店跨渠道的轉化漏斗設計，不僅限于一次性收益，同時也注重長期的跨平臺的效應； Coordinate content production with KOX and suppliers, including but not limited to articles, live streaming, short videos, etc., in line with the above conversion funnel design.與KOX及供應商協(xié)調內容生產，包括但不限于文章、直播、短視頻等，與上述轉化漏斗設計相協(xié)同； Content Generation for Local Lifestyle Channels (e.g., Dianping) and Upload of Food-Related Products. Online Review Management. 本地生活渠道（如點評）的內容生成、餐飲相關產品的上傳。線上評價管理 Business Insights and Data Analysis 商務洞察與數據分析 Provide cross-channel data analysis, forecasts for the next period, and business reviews of key data on a monthly and quarterly basis.每月及每季度提供跨渠道的 數據分析、下一周期預測以及對關鍵數據進行生意回顧； Conduct regular competitive analysis to ensure a competitive edge within the competitive set.定期的競品分析以確保在競爭群中保持競爭優(yōu)勢； Introduce best practices, standards, and innovations. Identify and leverage new opportunities.引入最佳實踐，標準以及創(chuàng)新。識別并利用新機遇；

·?Report?directly?and communicate with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. 直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通； ·?Provides functional assistance and direction to?all departments.? 向所有部門提供功能性支持和指導； ·?Cooperates, coordinates and communicates?with other hotel departments as required.? 按需要與酒店其它部門進行合作、協(xié)調和溝通； ·?Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the Hotel. 對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視； ·?Responds to guest needs and resolves related problems. 就客人的需求做出反應并解決相關問題； ·?Supervises and directs Reception?the staff on duty for the current shift.? 對當班次工作人員進行監(jiān)督和指導； ·?Supports and assists Front office personnel and all departments at peak periods.? 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助； ·?Ensures VlPS and?rewards?club guests?receive special attention.? 保證貴賓和優(yōu)悅會會員受到特別關照； ·?Inspects front of house and back of house regularly for?cleanness.? 定期檢查一線各部門和二線各部門的清潔狀況； ·?Assists Guest Relations in greeting, rooming, and sending off VIP guests.? 協(xié)助客戶關系部門迎接貴賓,為其安排房間并在其離店時送行； ·?Patrol the guest areas to ensure that the facilities and equipment are in good working condition. 巡查賓客區(qū)域，確保設施設備是良好運作狀態(tài)； ·?Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.? 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象； ·?Provides input for?Front Office meetings.? 為前廳部會議提供信息?； ·?Promotes inter?hotel sales and in-house facilities.? 促進店際銷售及推銷酒店內的設施； ·?Checks billing instructions and monitors guest credit. ?檢查結帳說明并監(jiān)督客人信用情況； ·?Analyses and approves discounts and?rebates.? 分析和批準打折相關事宜； ·?Analyses the rate variance reports to ensure?rooms revenue control. 分析房價差異報告以保證控制客房收入； ·?Takes action with the Property Management system (PMs) in emergency situation.? 在緊急情況下使用酒店管理系統(tǒng)?(PMS)； ·?Fully conversant with hotel emergency procedures.? ·?熟知酒店緊急情況所有處理程序。 ·?Ensures front line staff complies with FIT marketing techniques maximize sales 確保一線員工遵守散客市場技巧并最大化的進行銷售； ·?Works?with superior and Human Resources on manpower planning and Management needs. 與上級領導和人力資源部一起進行人力規(guī)劃和管理需求； ·?Work with superior and Director of Finance in the preparation and management of the Departments budget. 與上級領導和財務總監(jiān)一起編制和管理部門預算；

·?Prepares kitchen equipment for use ·?準備廚房設備以便使用 ·?Assembles and prepare ingredients for menu items ·?為菜單上的項目安排準備原料 ·?Prepares simple food items ·?準備簡單的食品 ·?Prepares food for service ·?準備食品為客人服務 ·?Portions and plates food ·?將食品切片并置于盤子上 ·?Assists with checking and receiving goods ·?協(xié)助檢查和接收貨物 ·?Store goods ·?儲存貨物 ·?Maintain storage areas ·?管理儲存區(qū) ·?Clean and store equipment ·?清潔和儲存設備 ·?Clean premises ·?清潔房屋 ·?Handle waste and linen ·?處理垃圾和布草 ·?Maintain a hygienic kitchen ·?保持廚房衛(wèi)生? ·?Cleans kitchen and equipment ·?清潔廚房和設備 ·?Maintain high standards of personal hygiene ·?保持高度的個人衛(wèi)生 ·?Attends to all briefings? ·?參加所有說明會 ·?Participates in training ·?參加培訓活動

·?prompt cordial attention from arrival through departure. 監(jiān)督客戶關系部工作人員,以確保來賓始終得到禮貌接待及充分的注意和重視,由此實現(xiàn)最大的客人滿意度; ·?Monitor guest radiations personnel to ensure Priority Club members consistent?receive a benefits,?repeat guests and other VIP’s receive special?recognition and service. 監(jiān)督客戶關系部人員的工作,以確保優(yōu)悅會會員始終得到全部優(yōu)惠,?？秃推渌F賓也得到特別關照; ·?Inspects all VIP rooms prior to arrival.? 在貴賓到達前對貴賓房進行檢查; ·?Greet VIP guests?personally. 親自迎接貴賓; ·?Liaise with other departments and necessary outside contracts to ensure excellent service delivery.? 與其它部門和必要的外部承包商聯(lián)系,以確保提供高質量的服務; ·?Oversee?maintenance?of efficient?repeat guest history system. 對高效的常客客史檔案系統(tǒng)維護實施監(jiān)管; ·?Promote Inter?Hotel sales and in-house facilities.? 促進店際銷售及完善內部設施; ·?Perform such functions as to include but not be?limited to: 行使下列功能,包括但不僅限于: ·?IHG Rewards?Club and regular guest welcome?letters? ·?向IHG優(yōu)悅會會員和?？椭職g迎信 ·?Solicitation?of priority Club applications ·?發(fā)展優(yōu)悅會會員 ·?Attending to special?requests by guests ·?回應客人提出的特別要求 ·?Develop and implement guest telephone contact systems? ·?開發(fā)和應用客人電話聯(lián)系系統(tǒng) ·?Handle guest complaints and?refer them as necessary, follows up on corrective action.? 處理客人投訴,如有必要則將其提交給有關部門,并對糾正措施進行跟進; ·?Compile, analyse and control guest relations?costs. 對客戶關系部的成本情況進行編寫、分析和控制; ·?Schedule and attend?regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.? 計劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動,以便進一步提高服務質量; ·?Review arrival lists for all arrivals and VIPs to check?room allocations, amenities, and special?requests. 查閱來客單,檢查對客人和貴賓的房間分配情況、各類設施情況以及特別申請; ·?Prepare requisitions for amenities on a timely basis. 及時準備設備使用申請; ·?Overall responsible for ensuring and maintaining the entire?range of services offered for?the?Executives?Floor and?Executives?Lounge?with the aim to maximum guest satisfaction. 確保向行政樓層和行政俱樂部提供全方位的服務最大程度的獲得賓客滿意度; ·?Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate?remedial action if necessary. 評估所有員工的外在形象、守紀情況和工作效率并進行直接監(jiān)管,如有必要,可采取直接的糾正措施; ·?Organize and conduct regular meeting for all Guest Relation`s staff to facilitate communications and smooth operations. 組織和召開客戶關系部全體人員參加的會議,以加強交流和保證業(yè)務的順利進行; ·?Prepare efficient work schedule for Guest Ruinations staff, arranging holidays and Vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those early ready late arrivals or departures. 在考慮酒店入住情況和預測以及大規(guī)模的團組活動,特別是關于提前或延遲到達及離店的情況的前提下,?為客戶關系部員工準備高效的工作計劃,安排節(jié)日和假日; ·?Works with Human Resources on manpower planning and management needs. 與上級領導和人力資源部一起進行人力規(guī)劃和管理需求; ·?Works with superior and Director of Finance in the preparation and management of the Department’?s budget. 與上級領導和財務總監(jiān)一起編制和管理部門預算;

??? Participatein the planning and costing of menus ???? 參與菜單的計劃和成本核算工作 ??? Developand write standard recipes ???? 制訂并編寫標準菜譜 ??? Developnew dishes and products ???? 開發(fā)新菜和新產品 ??? Ensurethat outstanding culinary technical skills are maintained ???? 確保優(yōu)秀的餐飲技巧得以保持 ??? Assistwith organizing special events and special food promotions ???? 協(xié)助組織特別活動和特別食品促銷活動 ??? Maintaincomprehensive product knowledge including ingredients, equipment, suppliers,markets, and current trends and make recommendations for appropriateadjustments to kitchen operations accordingly ???? 保持對產品的綜合性知識的了解，包括配料、設備、供應商、市場和當前趨勢，并相應的建議廚房運作部進行適當調整 ??? Maintaina hygienic kitchen ???? 保持廚房的衛(wèi)生 ??? Cleanthe kitchen and equipment ???? 清潔廚房和設備 ??? Maintainpersonal hygiene ???? 保持個人衛(wèi)生 ??? Superviseand train assigned employees ???? 管理和培訓屬下員工 ??? Workwith Executive Chef in manpower planning and management needs ???? 和行政總廚一起進行人力規(guī)劃和管理需求 ??? Workwith Executive Chef in the preparation and management of the Department’sbudget ???? 和行政總廚一起編制和管理部門預算