Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. Understand dietary requirements and offer appropriate suggestions.
熟悉掌握菜單及飲料單上的內(nèi)容,并可以向客人做出詳細(xì)解釋。了解健康食品的要求,可以提出適當(dāng)?shù)慕ㄗh。
Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守服務(wù)程序,保證餐廳的各個(gè)區(qū)域都符合早餐、午餐及晚餐的服務(wù)標(biāo)準(zhǔn)。其中包括收銀臺(tái)的準(zhǔn)備工作,與廚師交流餐廳預(yù)定的詳細(xì)情況。
Greet all guests that walk past your outlet & offer them menus to view when appropriate.
對(duì)經(jīng)過的客人問候并提供菜單和抱以微笑。
Ensure all service procedures are carried out to the standards required.
確保所有服務(wù)都符合標(biāo)準(zhǔn)。
Understanding relevant OH&S legislation & the implications on the operation of the department
理解相關(guān)OH&S法規(guī),并在餐廳的日常運(yùn)營中執(zhí)行。
Ensuring that safe and healthy working practices are observed throughout service.
在服務(wù)過程中確保嚴(yán)格遵守衛(wèi)生及安全守則。
Food & Beverage mission is established and instilled in all team members.
餐飲部的工作使命在所有員工當(dāng)中被建立并貫徹。