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Onboard Duties ?Organisationof embarkation and disembarkation ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Coordination of airport representative and assisting with passenger travels ?Handling / filing of cruise, land (if applicable) reports & daily program ?Managing and filing vendor vouchers & onboard bookings ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation ?Responsible for all public announcements (including bridge commentary) ?Facilitating and assisting guests with onboard cruise bookings ?Travel Concierge desk hours in accordance with the tour layout ?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time Shore Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, busses, guides…) ?Instructing and briefing local guides prior to shore-excursion ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

【崗位職責(zé)】 1、協(xié)助酒店高級(jí)管理層負(fù)責(zé)及整個(gè)飯店的運(yùn)作收集對(duì)客服務(wù)過(guò)程中所產(chǎn)生的問(wèn)題信息。 2、大堂副理在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個(gè)酒店的正常運(yùn)作。 3、要負(fù)責(zé)處理賓客的問(wèn)題和投訴。 4、要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5、進(jìn)行整個(gè)酒店的安全和日常的設(shè)備檢查工作。 6、解決當(dāng)班期間發(fā)生的安全問(wèn)題。 7、向其它班次協(xié)調(diào)交班記錄上需要溝通的事項(xiàng)。 【崗位要求】 1、大專及以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)2年以上。 2、能用流利的英語(yǔ)從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽(tīng)說(shuō)讀寫能力。 3、儀表端莊，熱愛(ài)酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4、注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5、有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。 如需致電請(qǐng)撥打0553-2229960轉(zhuǎn)人力資源部，請(qǐng)勿撥打其他電話，謝謝配合

【崗位職責(zé)】 Conducts shift briefings to ensure hotel activities and operational requirements are known. 舉行班次例會(huì)保證讓員工知曉酒店的活動(dòng)和運(yùn)作的要求。 Supervise front office operations during assigned shift including. 在分配的班次中監(jiān)管統(tǒng)籌整個(gè)部門的運(yùn)作。 Assist the Guest Service Manager in achieving performance targets, including but not limited to: various channel review scores, enrollment, up-sell, seasonal product sales, etc 協(xié)助賓客服務(wù)經(jīng)理完成業(yè)績(jī)指標(biāo)，包括但不限于：各類渠道點(diǎn)評(píng)分?jǐn)?shù)、會(huì)員招募、客房增銷、季節(jié)性產(chǎn)品售賣等 Assisting with serious complaints. 處理客人投訴。 Assist the FD dealing with daily payments. 協(xié)助前臺(tái)處日常的賬目問(wèn)題 Prepare and check reports. 準(zhǔn)備并檢查報(bào)表。 Supervise the cashiering system. 監(jiān)管整個(gè)財(cái)務(wù)運(yùn)作程序。 Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. 舉行在職工作培訓(xùn)并且符合酒店的標(biāo)準(zhǔn)和政策，同時(shí)記錄每個(gè)成員的培訓(xùn)進(jìn)展。 Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance. 指導(dǎo)，管理，約束員工，給予有建設(shè)性的回復(fù)意見(jiàn)提高員工的工作表現(xiàn) Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. 按現(xiàn)行標(biāo)準(zhǔn)監(jiān)控部門成本以確保符合預(yù)算。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉酒店安全，急救，消防，和緊急情況的處理程序，并能正確的使用相關(guān)的設(shè)備。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 及時(shí)對(duì)危險(xiǎn)的情況采取補(bǔ)救措施，并對(duì)經(jīng)理通報(bào)存在的潛在危險(xiǎn)。 Log security incidents and accidents in accordance with hotel requirements. 按酒店的要求，記錄安全事故和意外事故。 【任職資格】 Required Skills 技能要求 ·?English, Chinese, Microsoft Ware, PEP ·?英語(yǔ)，漢語(yǔ)，辦公軟件，前臺(tái)操作系統(tǒng) Qualifications 學(xué)歷 ·?College degree or above ·?大專（含）以上學(xué)歷 Experience 經(jīng)驗(yàn) ·?2 -3years working experiences is required ·?2-3年以上工作經(jīng)驗(yàn)

崗位職責(zé)： 1.全面負(fù)責(zé)酒店前臺(tái)日常運(yùn)營(yíng)管理工作，確保前臺(tái)服務(wù)高效、專業(yè)、有序進(jìn)行; 2.制定并優(yōu)化前臺(tái)接待流程與服務(wù)標(biāo)準(zhǔn)，監(jiān)督執(zhí)行情況并持續(xù)改進(jìn)服務(wù)質(zhì)量; 3.處理客人投訴及突發(fā)事件，及時(shí)解決各類問(wèn)題，維護(hù)酒店形象與客戶滿意度; 4.負(fù)責(zé)前臺(tái)員工排班、培訓(xùn)及績(jī)效考核，提升團(tuán)隊(duì)業(yè)務(wù)能力與服務(wù)意識(shí); 5.協(xié)調(diào)與其他部門（如客房、餐飲等）的工作對(duì)接，確?？绮块T協(xié)作順暢; 6.監(jiān)督前臺(tái)賬務(wù)管理，確保收銀、發(fā)票開(kāi)具等流程規(guī)范準(zhǔn)確; 7.定期分析前臺(tái)運(yùn)營(yíng)數(shù)據(jù)，提出改進(jìn)建議并落實(shí)執(zhí)行; 8.完成領(lǐng)導(dǎo)安排的其他工作任務(wù)。 任職條件： 1.2年及以上同崗位工作經(jīng)驗(yàn)； 2.具備優(yōu)秀的服務(wù)意識(shí)與職業(yè)素養(yǎng)，能承受高強(qiáng)度工作壓力; 3.具備出色的溝通協(xié)調(diào)能力，能妥善處理客戶關(guān)系及團(tuán)隊(duì)管理; 4.熟練使用酒店管理系統(tǒng)及辦公軟件； 5.具備較強(qiáng)的突發(fā)事件處理能力與應(yīng)變技巧; 6.普通話流利，英語(yǔ)基礎(chǔ)溝通能力良好； 7.形象端正，具備良好的職業(yè)儀表與行為規(guī)范。 8.具有優(yōu)良的服務(wù)意識(shí)和敬業(yè)精神，能夠適應(yīng)倒班工作制。