工作職責(zé)
·???????Effectively manage therestaurant by ensuring the following:
·???????有效管理餐廳的日常工作，確保日下工作正常進(jìn)行：
o???Oversee the Implementation ofstandards as detailed in the departmental standards and procedures manual
o???監(jiān)督部門(mén)工作標(biāo)準(zhǔn)和程序手冊(cè)中列出的各項(xiàng)規(guī)范的貫徹執(zhí)行。
o???Adhere to opening and closingprocedures
o???遵守開(kāi)始營(yíng)業(yè)和結(jié)束營(yíng)業(yè)的程序。
o???Adhere to bill payingprocedures
o???遵守規(guī)定的結(jié)賬程序。
o???Conduct effective shiftbriefings ensuring all staff are aware of VIPs, special occasions, dailyspecials; emphasis on upselling certain products; etc.
o???有效的進(jìn)行交接班說(shuō)明會(huì)，確保所有員工了解重要客人，特殊活動(dòng)，每日特價(jià)，重點(diǎn)是推銷(xiāo)某些產(chǎn)品等。
o???Personally meet and farewell aminimum of 80% of your customers
o???親自迎送80%以上的客人。
o???Encourage and motivate staff toprovide optimum service during all shifts
o???激勵(lì)在崗員工為客人提供卓越的服務(wù)。
·???????Share recommendations and guestcomments to Chef and Food and Beverage Manager to reflect current customerprofile
·???????與廚師和餐飲經(jīng)理交流意見(jiàn)和客人的建議從而反應(yīng)當(dāng)前客人的情況。
·???????Develop and implementPromotions Calendar for F&B products in restaurant
·???????在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷(xiāo)活動(dòng)日歷。
·???????Manage special event concepts
·???????特別活動(dòng)的概念管理工作。
·???????Anticipate market changes andreview operations when necessary
·???????善于預(yù)測(cè)市場(chǎng)的變化情況，并在必要時(shí)審評(píng)運(yùn)營(yíng)工作。
·???????Conduct competitor analysis
·???????對(duì)競(jìng)爭(zhēng)對(duì)手進(jìn)行分析。
·???????Create positive publicityopportunities
·???????創(chuàng)造良好的公眾宣傳機(jī)會(huì)。
·???????Manage customer database andutilize effectively
·???????管理顧客數(shù)據(jù)庫(kù)并有效的加以使用。
·???????Up-sell property facilities
·???????推銷(xiāo)酒店的設(shè)施。
·???????Actively pursue cost savingmeasures
·???????積極的實(shí)行節(jié)約成本的方法。
·???????Recycle wherever possible
·???????盡可能再利用能源。
·???????Liaise with Sales Managerduring tender process to obtain new accounts; Food and Beverage specific
·???????在競(jìng)標(biāo)過(guò)程中與銷(xiāo)售經(jīng)理密切合作爭(zhēng)取新的客戶；特別是餐飲部門(mén)的客戶。
·???????Manage wage and beverage cost
·???????管理工資和飲料成本。
·???????Forecasting
·???????進(jìn)行預(yù)測(cè)工作。
·???????Stock control
·???????有效的控制存貨。
·???????Analyse food and beveragestatistics through point of sale system
·???????通過(guò)銷(xiāo)售點(diǎn)銷(xiāo)售系統(tǒng)分析餐飲統(tǒng)計(jì)數(shù)據(jù)。
·???????Works with Superior on manpower planning and managementneeds
·???????和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。
·???????Works with Superior in the preparation and management ofthe Department’s budget
·???????和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算。
·???????Moves throughout facility and kitchen areas to visually monitor and takecorrective action to ensure food quality and service standards are met.Verifies temperatures, judges’ appearance and taste of products, and checkspreparation methods to determine quality. Provides guidance for improvement andimplements necessary adjustments for consistency.
注意監(jiān)測(cè)所有設(shè)施和整個(gè)廚房區(qū)域，并采取適當(dāng)?shù)男袆?dòng)以確保食品質(zhì)量和服務(wù)水平得到滿足。保證產(chǎn)品的溫度，出品和口感，制備方法和檢查，以確定品質(zhì)。
·???????Responsible for ensuring compliance with all policies and proceduresthat relate to the restaurant as well as all local, state and federal laws andregulations; responsible for ensuring cleanliness and proper sanitationof all work and service areas.
有責(zé)任確保餐廳所有的政策和程序都符合當(dāng)?shù)卣酥羾?guó)家的規(guī)定。負(fù)責(zé)確保餐廳的清潔和所有工作和服務(wù)區(qū)域的衛(wèi)生。
·???????To maintain a high customer service focus by approaching your job withthe customers always in mind.
在整個(gè)工作過(guò)程中，始終保持高度的客戶服務(wù)意識(shí)
·???????To have a positive impact, taking personal responsibility and initiativeto resolve issues, always clearly communicating with both customers andcolleagues.
保持積極的工作態(tài)度，做好本職工作，并且主動(dòng)解決問(wèn)題，能夠始終清晰的與客人或同事進(jìn)行交流。
·???????To be motivated and committed, approaching all tasks with enthusiasm andseizing opportunities to learn new skills or knowledge in order to improve yourpersonal performance.
具有積極合作的精神， 以極其熱心的態(tài)度對(duì)待所有的工作，并且樂(lè)于借助一切機(jī)會(huì)學(xué)習(xí)新技能以便于改進(jìn)自己的工作表現(xiàn)。
·???????To be flexible, responding quickly and positively to changingrequirements including the performance.
具有極強(qiáng)的應(yīng)變能力, 反映迅速并以積極的態(tài)度面對(duì)要求的改變，包括任何工作要求的改變。
·???????To maintain high team focus by showing co-operation and support tocolleagues in the pursuit of team goals.
具有極強(qiáng)的團(tuán)隊(duì)精神， 通過(guò)合作及對(duì)同事工作的支持達(dá)到團(tuán)隊(duì)的目標(biāo)。
·???????To contribute ideas and suggestions to enhance operational/environmentalprocedures in the Hotel.
能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見(jiàn)或建議。
·???????To perform all duties and responsibilities in a manner that ensures yoursafety and that of others in your workplace.
在工作過(guò)程中能夠做好本職工作，保證自己及其他人的安全。
