?The holder of the position undertakes not to pass over the company’s information, manuals, information on business developments and EDP data to any third party or publicize or retain same for personal use after leaving the job.
?The company reserves the right to demand compensation for damages in the event of a breach of this instruction and take legal action against the staff.
?Conduct and appearance in accordance
Onboard Duties
?Organisationof embarkation and disembarkation
?Ensuring smooth operation of transfers (transfer / luggage / times)
?Coordination of airport representative and assisting with passenger travels
?Handling / filing of cruise, land (if applicable) reports & daily program
?Managing and filing vendor vouchers & onboard bookings
?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires)
?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation
?Responsible for all public announcements (including bridge commentary)
?Facilitating and assisting guests with onboard cruise bookings
?Travel Concierge desk hours in accordance with the tour layout
?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time
Shore Excursion
?Coordination of all excursions including audio equipment
?Liaising with local suppliers (reconfirmation of reservations, busses, guides…)
?Instructing and briefing local guides prior to shore-excursion
?Accompanying of all excursions and walks (with or without local guides)
?Controlling and monitoring of implementation and quality of the excursions