崗位職責(zé):
Delight Guest和悅賓客
1.Practice the service culture SHINE with Service Essence Training
對(duì)客服務(wù)中踐行《服務(wù)精髓》中SHINE的服務(wù)文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
當(dāng)客人向我們表達(dá)不滿(mǎn)情緒時(shí)及時(shí)擔(dān)負(fù)責(zé)任,并踐行《服務(wù)補(bǔ)救》中的E-LEAP服務(wù)文化原則
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
個(gè)人儀容儀表、衛(wèi)生及禮貌禮節(jié)符合酒店和品牌標(biāo)準(zhǔn)
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
嚴(yán)格遵守服務(wù)流程和品牌標(biāo)準(zhǔn),向我們的客人傳遞品牌精髓的信息以提高客人體驗(yàn)感和品牌感知度
5.Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times.
準(zhǔn)時(shí)上班,上班時(shí)穿著干凈,整潔的制服
6.Laundry all guest' s and staffs uniform and in house linen.
清洗所有客人衣物和員工制服以及內(nèi)部布草
7.Ensure that appropriate separation and selection of appropriate programmes and chemicals are used.
確保衣物都分門(mén)別婁,并使用適當(dāng)?shù)某绦蚝拖礈靹┻M(jìn)行清洗
8.Take great care that no damages are done and be careful not to overload the washer.
細(xì)心處理衣物以避免破損,還要確定洗衣機(jī)不超重
9.Report any ma functioning of equipment and check that it is cleaned thoroughly.
報(bào)告所有設(shè)備故障,并且對(duì)設(shè)備進(jìn)行徹底清潔
10.Select detergents, sour, beach, etc and add carefully measured quantities.
選擇適當(dāng)和適合的清潔劑
11.Record all work loads that are process on daily basis.
記錄每天濕洗量
12.Coordinate with other sections to ensure good work flow
和其他部門(mén)進(jìn)行協(xié)調(diào)以確保工作的順利進(jìn)行
13.Perform any other reasonable duties as required by the department head from time to time.
任何時(shí)候都可以履行部門(mén)經(jīng)理分派的其他合理工作
14.Call supervisor if work assignment is finish early for direction.
當(dāng)工作提前完成的時(shí)候要通知主管
任職資格:
Good health
身體健康
Good communication
良好的溝通技能
Pleasant looking
五官端正
Speak Chinese and preferably able to speak simple English
普通話(huà)流利,并可以講簡(jiǎn)單英語(yǔ)
College degree or above
大專(zhuān)及以上學(xué)歷
Working experience in full-service high-star chain brand hotel at least
有全服務(wù)型高星級(jí)連鎖品牌酒店工作經(jīng)驗(yàn)
Positive attitude/role model Initiative
態(tài)度端正/有以身作則的意識(shí)
Innovation Oriented
富有創(chuàng)新意識(shí)
Customer Service Oriented
富有服務(wù)意識(shí)
Good interpersonal skills
良好的與人溝通的能力
Enthusiastic
熱情
Organized 有條理
Well organized and able to prioritize in a busy environment.
在繁忙的時(shí)候可以很好的組織工作并能夠分清楚優(yōu)先次序
Hardworking
吃苦耐勞
Willing to work shift duties
樂(lè)于接受換班制度