Main Duties /主要職責(zé)
1.?Oversee the implementation of laundry standards and procedures
監(jiān)督洗衣房各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 。
2.?Recommended changes to these standards and training needs on an ongoing basis
就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。
3.?Maintain a current and thorough knowledge of all laundry systems
對(duì)洗衣系統(tǒng)有最新和全面的知識(shí)。
4. ???Open and close the shift and ensure effective shift hand over
負(fù)責(zé)管理接班和交班工作,以確保交接班過(guò)程的有效進(jìn)行?。
5. ???Distribution and collection of keys
分發(fā)和收集鑰匙。
6. ???Management of all incoming and outgoing calls to Laundry Department
管理洗衣部門所有的呼入和呼出電話。
7. ???Solve employee grievances
解決員工受到的不公正待遇問(wèn)題。
8. ???Direct task allocations and change according to volume and peak periods
依據(jù)工作量和高峰期等因素對(duì)工作進(jìn)行分配及變更。
9.?????Perform quality inspections
進(jìn)行質(zhì)量檢查。
10. ??Prioritize VIP or difficult guests
優(yōu)先服務(wù)貴賓或難應(yīng)付的客人。
11. ??Liaise with Housekeeping for guest and resort requirements
配合客房部滿足度假村和客人的要求。
12. ??Ensure laundry valet is processed and delivered in a timely manner
確保及時(shí)為客人提供洗衣服務(wù)并送還。
13.??Co-ordinate special projects (eg equipment routine service; stock inventories)
協(xié)調(diào)特別項(xiàng)目(如設(shè)備常規(guī)檢修;存儲(chǔ)用品)。
14. ?Manage all special requests made by guests
處理客人所有的特殊要求。
15. ?Ensure consistency within the department
確保部門內(nèi)工作的一致性。
16. ?Ensure you have complete knowledge of room types, layouts and facilities and the location ?of these
確保具有客房類型,設(shè)計(jì),設(shè)施和位置的全面知識(shí)。
17. ?Supervise laundry storage areas
監(jiān)管洗衣房存儲(chǔ)區(qū)。
18. ?Maintain adequate stock levels
保持足夠的庫(kù)存水平。
19. ?Complete stock takes as required
按要求完成庫(kù)存盤點(diǎn)工作。
20. ?Maintain stock levels
維持存貨水平
21.?Conducts shift briefings to ensure resort activities and operational requirements are known
進(jìn)行交接班說(shuō)明,確保了解度假村的工作和運(yùn)營(yíng)需求。
22. ??Works with Superior and Human Resources on manpower planning and management needs
與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。
23. ??Works with Superior Director of Finance in the preparation and management of the Department’s budget.
與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。
24. ?Finish extra tasks arranged by superior randomly.
完成上級(jí)臨時(shí)安排的其他工作任務(wù)。
Qualification: 任職要求
1. High School or Diploma in Resort Administration, Resort Management or equivalent
高中或度假村行政管理,度假村管理或相當(dāng)?shù)拇髮W(xué)歷.
2. ?2 years laundry experience preferably in a resort of similar size and complexity and including supervisory experience or training.??
最好擁有在相似規(guī)模度假村2年洗衣房工作經(jīng)驗(yàn),包括的管理經(jīng)驗(yàn)或培訓(xùn)經(jīng)驗(yàn)。