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工作地點(diǎn)：全國分配 崗位職責(zé) 一．按照麗芮酒店中國區(qū)總部的標(biāo)準(zhǔn)來全面負(fù)責(zé)酒店經(jīng)營（從籌建到運(yùn)營），并承擔(dān)與業(yè)主溝通的職能，確?？偛繕?biāo)準(zhǔn)完整的落地執(zhí)行。 二、達(dá)成經(jīng)營指標(biāo)： 1. 市場開發(fā)和客戶維護(hù)，確保酒店的平均房價(jià)，出租率等達(dá)到預(yù)期目標(biāo)； 2. 根據(jù)季節(jié)性變化和酒店周邊市場環(huán)境，制定確實(shí)有效的經(jīng)營策略并執(zhí)行； 三、內(nèi)部管控： 1. 嚴(yán)審查酒店各項(xiàng)成本費(fèi)用支出，并督導(dǎo)酒店節(jié)能工作，確保酒店的運(yùn)營成本和費(fèi)用得到合理控制，達(dá)到預(yù)期的考核指標(biāo)； 2. 貫徹執(zhí)行公司總部的統(tǒng)一質(zhì)量標(biāo)準(zhǔn)，確保服務(wù)、衛(wèi)生質(zhì)量達(dá)到預(yù)定要求； 3. 督導(dǎo)酒店安全工作及設(shè)備維護(hù)，保障酒店正常運(yùn)營有序運(yùn)轉(zhuǎn)； 任職要求： 1、15年以上酒店行業(yè)工作經(jīng)驗(yàn)，3年高端品牌酒店以上酒店總經(jīng)理管理經(jīng)驗(yàn)；國際聯(lián)號高星級酒店及國內(nèi)知名全服務(wù)酒店優(yōu)先； 2、任職酒店全年攜程點(diǎn)評≥4.8優(yōu)先

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!

A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? ? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: ? ? Plan and forecast the short and long-term talent requirements for the hotel to support its business plans Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants Build a strong career and succession planning system to retain and develop talent Implement training and development strategies to continuously improve performance and customer service Oversee the hotel's human resources database and payroll system Provide a framework for counseling, coaching, and welfare services Manage the Opinion Survey and the calendar of Team Member social events Manage and resolve, promptly and completely, all employee relations issues Maintain an awareness of competitor human resources activities and best practices #LI-VG2 Qualifications - External What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required Previous human resources management experience in the hotel, leisure, and/or retail sector Excellent leadership skills and exceptional communication skills Strong commercial/business acumen A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its?global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all!

崗位職責(zé)： 1、協(xié)助總經(jīng)理確?酒店的經(jīng)營管理?針、發(fā)展?向、組織機(jī)構(gòu)和完善酒店的?遠(yuǎn)規(guī)劃及年度經(jīng)營計(jì)劃； 2、協(xié)助總經(jīng)理制定、執(zhí)行、監(jiān)管酒店的各項(xiàng)財(cái)務(wù)與運(yùn)營計(jì)劃； 3、執(zhí)行總經(jīng)理的各項(xiàng)要求，協(xié)助總經(jīng)理處理酒店的運(yùn)作及經(jīng)營，執(zhí)行酒店各項(xiàng)決議，完成總經(jīng)理做出的經(jīng)營計(jì)劃及總經(jīng)理分配的各項(xiàng)具體任務(wù)； 4、負(fù)責(zé)的部門整體能力水平提升，了解客戶需求，走在市場前沿，引領(lǐng)酒店產(chǎn)品升級，創(chuàng)新； 5、了解賓客服務(wù)和運(yùn)營中的潛在需求，以便及時(shí)發(fā)現(xiàn)服務(wù)標(biāo)準(zhǔn)的問題，制定并實(shí)施改進(jìn)措施，推動(dòng)賓客滿意度不斷提高，能夠與客戶進(jìn)行互動(dòng)，獲取反饋并建立良好的關(guān)系； 6、檢查酒店各項(xiàng)管理制度、工作決策及服務(wù)程序的貫徹落實(shí)，協(xié)調(diào)各部門關(guān)系，確保酒店各項(xiàng)工作正常運(yùn)轉(zhuǎn)； 7、組織協(xié)調(diào)與各部門的協(xié)同配合，確保酒店的各項(xiàng)服務(wù)產(chǎn)品符合顧客的需求并滿意； 8、對酒店的日常運(yùn)行、服務(wù)質(zhì)量及員工的工作紀(jì)律標(biāo)準(zhǔn)方面存在的問題進(jìn)行督導(dǎo)，使之達(dá)到酒店要求； 9、掌握酒店日常經(jīng)營情況，根據(jù)總經(jīng)理提出的酒店長遠(yuǎn)規(guī)劃和年度計(jì)劃，對酒店的經(jīng)營管理和企業(yè)發(fā)展問題提供決策性建議和意見； 10、協(xié)助總經(jīng)理加強(qiáng)對分管部門管理干部管理技能和服務(wù)技能的培訓(xùn)工作，打造高水平的管理隊(duì)伍； 11、總經(jīng)理外出時(shí)，代表總經(jīng)理主持酒店每天例會(huì)，參與并最終確定決策； 12、主持處理酒店發(fā)生的各類緊急事件，處理客人重大投訴，確保經(jīng)營活動(dòng)的正常運(yùn)行。 任職要求： 1、大學(xué)專科以上學(xué)歷，具備優(yōu)秀酒店運(yùn)營工作經(jīng)驗(yàn)管理者，具有5年以上五星級酒店相關(guān)管理工作經(jīng)驗(yàn)； 2、熟悉酒店各部門服務(wù)標(biāo)準(zhǔn)及管理流程，善于成本控制； 3、通曉酒店各部門的經(jīng)營管理工作，尤其是客房，餐飲，前廳等關(guān)鍵職能，理解酒店的管理機(jī)制和程序； 4、有良好的團(tuán)隊(duì)意識和領(lǐng)導(dǎo)能力； 5、具有良好的協(xié)調(diào)溝通、管理和團(tuán)隊(duì)建設(shè)能力,事業(yè)心強(qiáng)。

工作職責(zé)： 1、負(fù)責(zé)酒店餐飲的日常經(jīng)營和管理。 2、研究分析市場狀況，了解客人的飲食需求. 根據(jù)酒店客人的飲食結(jié)構(gòu)和生活習(xí)慣，確定酒店餐飲工作經(jīng)營和管理目標(biāo)； 3、根據(jù)酒店總體的預(yù)算要求，分析各月、年度的餐飲市場狀況，指導(dǎo)和審定餐飲部門的月、季、年度預(yù)算指標(biāo)； 4、參與和指導(dǎo)餐飲部，定期研究，制定食品推廣計(jì)劃和餐飲部推廣計(jì)劃，審定各種時(shí)令和特價(jià)菜單； 5、制訂服務(wù)標(biāo)準(zhǔn)和操作規(guī)程，檢查管理人員的工作和餐廳的服務(wù)態(tài)度，服務(wù)規(guī)程、出品部門的食品(飲品）質(zhì)量及各項(xiàng)規(guī)章制度的執(zhí)行情況，發(fā)現(xiàn)問題及時(shí)糾正和處理； 6、定期檢查所屬部門的各項(xiàng)經(jīng)營情況，會(huì)同財(cái)務(wù)部對所屬部門的各項(xiàng)成本預(yù)算進(jìn)行審定，有效地監(jiān)督和控制成本，保證所屬部門的綜合毛利。 7、激勵(lì)、培訓(xùn)本部門的員工。 任職資格： 1、大專及以上學(xué)歷，具有五年以上星級酒店工作經(jīng)驗(yàn)； 2、掌握一定的英語口語，并能進(jìn)行日常交流； 3、具有豐富的餐飲管理經(jīng)驗(yàn)，良好的客戶關(guān)系，語言、文字表達(dá)能力強(qiáng)； 4、熟悉國內(nèi)知名品牌食品的現(xiàn)狀及發(fā)展趨勢，能夠把握行業(yè)技術(shù)發(fā)展趨勢和發(fā)展動(dòng)向，對關(guān)鍵技術(shù)有獨(dú)到見解； 5、熟悉星級酒店籌開及運(yùn)營標(biāo)準(zhǔn)和流程。

崗位職責(zé)： 1.據(jù)管理公司的戰(zhàn)略發(fā)展規(guī)劃和年度經(jīng)營計(jì)劃，制訂酒店房務(wù)營運(yùn)標(biāo)準(zhǔn)及操作流程，增強(qiáng)公司營運(yùn)管理水平，提高公司總體經(jīng)濟(jì)效益； 2.負(fù)責(zé)制定房務(wù)部門運(yùn)營計(jì)劃，并嚴(yán)格控制房務(wù)運(yùn)營成本； 3.定時(shí)查閱部門工作日記和每周總結(jié)匯報(bào)，督查部門的工作進(jìn)度及時(shí)發(fā)現(xiàn)問題，糾正偏差，做出處理； 4.對安全、消防、衛(wèi)生工作負(fù)責(zé)，及時(shí)掌握新的規(guī)范、條例。因地制宜的實(shí)施好各種防范工作； 5.熟悉經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 6.激勵(lì)、培訓(xùn)本部門的員工。 崗位要求： 1.大專及以上學(xué)歷，五年以上星級酒店工作經(jīng)驗(yàn)； 2.熟悉酒店房務(wù)的整體運(yùn)營及管理，具備較強(qiáng)的市場敏感度，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗(yàn)； 3.具備極強(qiáng)的親和力和服務(wù)意識，抗壓能力強(qiáng)，了解熟悉客人的消費(fèi)心理，關(guān)注客戶需求； 4.能保持和發(fā)展酒店與各界良好的公共關(guān)系，樹立和提高酒店形象； 5.熟悉星級酒店籌開及運(yùn)營標(biāo)準(zhǔn)和流程。

崗位職責(zé)： 1、負(fù)責(zé)部門內(nèi)部體系搭建、流程管理、團(tuán)隊(duì)績效等管理工作 2、制定與推進(jìn)相關(guān)項(xiàng)目業(yè)務(wù)工作的技術(shù)與項(xiàng)目管理體系； 3、負(fù)責(zé)各相關(guān)部門制定工程實(shí)施計(jì)劃并確保實(shí)施和實(shí)現(xiàn)； 4、負(fù)責(zé)項(xiàng)目的工程管理；對工程產(chǎn)品質(zhì)量及完工的項(xiàng)目質(zhì)量負(fù)責(zé)； 5、合理組織和安排人員，掌握各個(gè)環(huán)節(jié)，做到安全施工、按期檢查、及時(shí)解決、保質(zhì)保量完成各項(xiàng)工程； 6、根據(jù)設(shè)計(jì)方案，領(lǐng)導(dǎo)各個(gè)項(xiàng)目的成本費(fèi)用核算與控制工作； 7、做好工程預(yù)算工作，定期向財(cái)務(wù)匯報(bào)各種核算資料情況； 8、主持與協(xié)調(diào)部門與其他部門之間的工作，主持本部門內(nèi)部員工的考核、培訓(xùn)、管理工作，加強(qiáng)管理。 崗位要求： 1、具有5年以上星級酒店工作經(jīng)驗(yàn)，三年以上項(xiàng)目管理經(jīng)驗(yàn)； 2、具有統(tǒng)籌管理能力，流程控制把控能力，優(yōu)化流程，提升效率； 3、精通成本和質(zhì)量控制，熟悉本行業(yè)各種產(chǎn)品材質(zhì)，工藝和供應(yīng)市場； 4、具備良好的職業(yè)道德和責(zé)任心，良好的辦公軟件操作能力，抗壓性強(qiáng)、有創(chuàng)新力、善于溝通； 5、熟悉國家、地區(qū)關(guān)于裝飾裝修方面法律法規(guī)； 6、熟悉星級酒店籌開及運(yùn)營標(biāo)準(zhǔn)和流程。

1、戰(zhàn)略與模式設(shè)計(jì)； 2、運(yùn)營效率與品質(zhì)管控； 3、高端會(huì)員生態(tài)運(yùn)營； 4、團(tuán)隊(duì)與文化鍛造； 5、創(chuàng)新與危機(jī)處理。 要求： 1、同崗位工作經(jīng)驗(yàn)5年以上； 2、同行業(yè)工作經(jīng)驗(yàn)5年以上； 3、有成功案例； 4、可接受出差，年齡50歲以內(nèi)。

1、品牌價(jià)值塑造與維護(hù)； 2、高凈值客群深度運(yùn)營； 3、體驗(yàn)驅(qū)動(dòng)的營銷設(shè)計(jì)； 4、收益管理協(xié)同； 5、危機(jī)預(yù)防機(jī)制。 要求： 1、同崗位工作經(jīng)驗(yàn)5年以上； 2、同行業(yè)工作經(jīng)驗(yàn)5年以上； 3、有成功案例； 4、可接受出差，年齡50歲以內(nèi)。

了解國家有關(guān)酒店行業(yè)的各項(xiàng)政策法規(guī)和高星級酒店各崗位的業(yè)務(wù)流程，有較豐富的酒店管理知識和管理經(jīng)驗(yàn)，有較強(qiáng)的市場營銷、品牌意識和全局觀，有良好的規(guī)劃能力、團(tuán)隊(duì)建設(shè)能力和應(yīng)變處置能力，有較強(qiáng)的經(jīng)營管理能力、市場洞察力和組織協(xié)調(diào)能力，能有效整合資源推進(jìn)酒店經(jīng)營目標(biāo)的實(shí)現(xiàn)。

該職位輻射的酒店包括但不限于：哈爾濱美侖美奐酒店，等等 職責(zé)描述：? 負(fù)責(zé)酒店全面日常運(yùn)營管理；? 負(fù)責(zé)與政府等相關(guān)部門的溝通與協(xié)調(diào)工作；? 負(fù)責(zé)酒店日常營收、成本控制、財(cái)務(wù)、人事相關(guān)工作等；? 負(fù)責(zé)所管轄酒店的日常銷售工作及銷售任務(wù)的完成；? 負(fù)責(zé)與公司人事部、培訓(xùn)部、員工規(guī)劃與發(fā)展部共同完成所管轄酒店的人員招聘、培訓(xùn)及員工關(guān)懷工作。? ?任職要求：? 全日制大專、本科及以上學(xué)歷，工作年限8-20年為宜；? 5年以上國際或國內(nèi)知名連鎖酒店同等崗位經(jīng)驗(yàn)或星級酒店管理崗位經(jīng)驗(yàn)；? 豐富的酒店運(yùn)營和管理經(jīng)驗(yàn)，扎實(shí)的酒店基礎(chǔ)業(yè)務(wù)能力，較強(qiáng)的溝通表達(dá)、邏輯思維能力；? 認(rèn)真負(fù)責(zé)，有責(zé)任心、事業(yè)心及敬業(yè)精神；? 可接受區(qū)域內(nèi)短期派遣。

施柏閣品牌總經(jīng)理崗位職責(zé)：? 1.全面負(fù)責(zé)酒店的各項(xiàng)業(yè)務(wù)管理，制定酒店發(fā)展戰(zhàn)略；? 2.負(fù)責(zé)酒店的全面運(yùn)營管理，其中包括使酒店收益化、增加客房入住率、完成酒店的銷售等工作計(jì)劃；? 3.制定年度經(jīng)營目標(biāo)，組織制定、修改、實(shí)施所轄各門店年度經(jīng)營計(jì)劃；? 4.對酒店內(nèi)各項(xiàng)業(yè)務(wù)活動(dòng)進(jìn)行實(shí)施，并對酒店內(nèi)各項(xiàng)活動(dòng)及相關(guān)酒店的產(chǎn)品進(jìn)行創(chuàng)新設(shè)計(jì)與實(shí)施；? 5.定期向事業(yè)部提供所轄區(qū)域的酒店市場經(jīng)營狀況信息，編制較準(zhǔn)確的供需計(jì)劃，為事業(yè)部的總體經(jīng)營布置提供可靠的依據(jù)；? 6.定期向事業(yè)部匯報(bào)經(jīng)營戰(zhàn)略和計(jì)劃執(zhí)行情況、資金運(yùn)用情況和盈虧情況、機(jī)構(gòu)和人員調(diào)配情況及其他重大事宜；? 7.領(lǐng)導(dǎo)建立所轄各門店及各部門與客戶、供應(yīng)商、合作伙伴、上級主管部門、政府機(jī)構(gòu)、金融機(jī)構(gòu)、媒體等部門間順暢的溝通渠道；? 8.依照集團(tuán)的運(yùn)營標(biāo)準(zhǔn)經(jīng)營管理酒店，突出公司的品牌優(yōu)勢；? 9.負(fù)責(zé)建立酒店的高素質(zhì)管理團(tuán)隊(duì)。? 職位要求：? 1.具有十年或以上的國際品牌酒店工作經(jīng)驗(yàn)或具有4年國際品牌酒店行政委員會(huì)成員工作經(jīng)驗(yàn)? 2.需具備酒店開業(yè)籌備工作經(jīng)驗(yàn);? 3.良好的職業(yè)素養(yǎng)和對市場的敏銳力； 4.有較強(qiáng)的溝通協(xié)調(diào)和創(chuàng)新能力，有良好的團(tuán)隊(duì)意識和領(lǐng)導(dǎo)能力；