Position Summary職位概述:
Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel . upgrades guests as required . Promotes hotel services .
熱情友好的問候客人,確保提供高效一致的服務(wù)。對入住期間的各種需求和問題予以快速解決,銷售酒店各項產(chǎn)品確保利潤最大化。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求:
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .?
能運用計算器材準(zhǔn)確無誤的進(jìn)行各種數(shù)據(jù)運算。
2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .
能用英語有效的傾聽和進(jìn)行溝通。
3. Ability to access and accurately input information using a moderately complex computer system .
熟練操作酒店電腦系統(tǒng)。
Required Qualifications必要的資歷要求:
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
擅長于處理賓客關(guān)系,能有效快速的應(yīng)對處理各種問題。
2. Interpersonal skills to provide overall guest satisfaction.
以較強的人際交往能力提高客人滿意度。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在強壓下勝任工作。