·???????Deliver Food and Beverageservice of high standard and in accordance with departmental standards andprocedures
·???????按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。
·???????Communicates to his/hersuperior any difficulties, guest comments and other relevant information?
·???????與上級(jí)領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見(jiàn)和其它相關(guān)信息。
·???????Establishes and maintainseffective employee working relationships
·???????與員工建立并保持良好的工作關(guān)系。
·???????Attends and participates indaily briefings and other meetings as scheduled
·???????參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。
·???????Attends and participates intraining sessions as scheduled
·???????參加和參與計(jì)劃好的培訓(xùn)課程。
·???????Prepares for service byensuring:
·???????確保部門的以下各項(xiàng)工作就緒為客人提供服務(wù)：
o???Grooming is impeccable and inaccordance with ICHG personal presentation standards
o???遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無(wú)可挑剔
o???Outlet equipment is clean
o???設(shè)備干凈
o???Equipment is sorted and stored
o???設(shè)備分類且存放好
o???Glassware is polished
o???玻璃器皿擦亮
o???Flatware is polished
o???擦亮餐具
o???China is clean
o???清潔瓷器
o???Waiter stations are prepared
o???準(zhǔn)備好服務(wù)臺(tái)
o???Cutlery is placed for buffetand table service
o???擺放好自助餐桌上的餐具
o???Tables are set
o???擺設(shè)好餐臺(tái)
o???Reservations are read andfamiliarized
o???閱讀并熟悉預(yù)訂
o???Special occasions are ready
o???準(zhǔn)備好特別活動(dòng)
o???Music is on
o???放音樂(lè)
o???Lighting is on
o???開燈
o???Outlet is ready for service andguest comfort
o???部門準(zhǔn)備就緒為客人提供舒適的服務(wù)。
o???Carries out effective serviceby ensuring:
o???高效的提供服務(wù)：
o???Guests are greeted and seated
o???迎賓并安排客人就坐
o???Daily specials are explainedand upsold
o???說(shuō)明并推銷每日特價(jià)
o???Food orders are processedaccurately
o???準(zhǔn)確的下餐單
o???Trays and tray jacks areeffectively used
o???有效的利用托盤和托盤架
o???Food orders are taken quickly
o???快速的為客人寫餐單
o???Payment methods are handledaccurately
o???確的處理付款方法
o???Working areas are cleaned andre-set quickly
o???快速的清潔工作區(qū)和重新布置
o???Bar is clean
o???清潔的酒吧
o???Used ashtrays are regularlycleaned
o???定時(shí)清理用過(guò)的煙灰缸
o???Guests are conversed with inrelation to the food and beverage products
o???與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品
·???????Carries out effective beverageservice by ensuring:
·???????通過(guò)確保以下內(nèi)容高效的提供飲品服務(wù)：
o???Beverages are upsold andregularly replenished, abiding by responsible alcohol service regulations
o???遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。
o???Converse with Guests aboutwine, advising the types and styles of wine, taking wine orders and servingwine
o???與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫單和為客人送酒
o???Promoting and selling cocktailsto guests
o???向客人推銷雞尾酒
o???Making and presenting cocktails
o???調(diào)配和裝飾雞尾酒
o???Coffee and tea is served hotand in accordance with standard
o???按規(guī)范提供熱的咖啡和茶
·???????Take appropriate action toresolve guest complaints
·???????正確處理客人的投訴。
·???????Food and beverage stock isstored in relation to hotel procedures
·???????按照酒店的規(guī)定存儲(chǔ)餐飲存貨。
·???????Performs related duties andspecial projects as assigned
·???????承擔(dān)相關(guān)的職責(zé)和安排的特別項(xiàng)目。
