·?According to the hotel's sales plan, formulate personal sales targets and work plans, and execute them effectively to ensure the completion of sales tasks.
根據(jù)酒店銷(xiāo)售計(jì)劃,制定個(gè)人的銷(xiāo)售目標(biāo)和工作計(jì)劃,并有效執(zhí)行,確保完成銷(xiāo)售任務(wù)。
·?Be responsible for the development and maintenance of customers. Keep in close contact with potential and existing customers through means such as phone calls, emails, and on-site visits, understand customer needs, and provide personalized hotel product and service solutions.
負(fù)責(zé)客戶(hù)的開(kāi)發(fā)與維護(hù),通過(guò)電話(huà)、郵件、上門(mén)拜訪(fǎng)等方式與潛在客戶(hù)和現(xiàn)有客戶(hù)保持密切聯(lián)系,了解客戶(hù)需求,提供個(gè)性化的酒店產(chǎn)品和服務(wù)解決方案。
·?Participate in the sales negotiations of hotel products and services, negotiate cooperation terms with customers, sign sales contracts, and follow up on the implementation of the contracts to ensure the smooth check-in and consumption of customers.
參與酒店產(chǎn)品和服務(wù)的銷(xiāo)售談判,與客戶(hù)協(xié)商合作條款,簽訂銷(xiāo)售合同,跟進(jìn)合同的執(zhí)行情況,確??蛻?hù)順利入住和消費(fèi)。
·?Establish and improve customer files, record customers' basic information, consumption habits, demand preferences, etc., conduct regular follow-up visits to customers, and maintain good customer relationships.
建立和完善客戶(hù)檔案,記錄客戶(hù)的基本信息、消費(fèi)習(xí)慣和需求偏好等,定期對(duì)客戶(hù)進(jìn)行回訪(fǎng),維護(hù)良好的客戶(hù)關(guān)系。
·?Handle customers' inquiries, complaints, and suggestions in a timely manner, actively coordinate with various hotel departments to solve customer problems, ensure customer satisfaction, and improve customers' repurchase rate and loyalty.
及時(shí)處理客戶(hù)的咨詢(xún)、投訴和建議,積極協(xié)調(diào)酒店各部門(mén)解決客戶(hù)問(wèn)題,確保客戶(hù)滿(mǎn)意度,提高客戶(hù)的復(fù)購(gòu)率和忠誠(chéng)度。
·?Collect customer feedback information, provide suggestions for the improvement of hotel products and services, and assist the hotel in continuously optimizing products and services to meet market needs.
收集客戶(hù)反饋信息,為酒店產(chǎn)品和服務(wù)的改進(jìn)提供建議,協(xié)助酒店不斷優(yōu)化產(chǎn)品和服務(wù),以滿(mǎn)足市場(chǎng)需求。
·?Pay attention to the dynamics of the hotel market, the situations of competitors, and the development trends of the industry, collect relevant market information, and report to the Director of Sales regularly.
關(guān)注酒店市場(chǎng)動(dòng)態(tài)、競(jìng)爭(zhēng)對(duì)手情況和行業(yè)發(fā)展趨勢(shì),收集相關(guān)市場(chǎng)信息,定期向銷(xiāo)售部總監(jiān)匯報(bào)。
·?Analyze market data and customer needs, provide a reference basis for the adjustment of the hotel's sales strategies and product development, and put forward targeted market promotion and sales suggestions.
分析市場(chǎng)數(shù)據(jù)和客戶(hù)需求,為酒店的銷(xiāo)售策略調(diào)整和產(chǎn)品開(kāi)發(fā)提供參考依據(jù),提出具有針對(duì)性的市場(chǎng)推廣和銷(xiāo)售建議。
·?Maintain good communication and collaboration with various internal hotel departments (such as the Front Office Department, Housekeeping Department, Food and Beverage Department, etc.) to ensure that all customers' needs in the hotel are met in a timely manner and provide a high-quality customer experience.
與酒店內(nèi)部各部門(mén)(如前廳部、客房部、餐飲部等)保持良好的溝通與協(xié)作,確保客戶(hù)在酒店的各項(xiàng)需求得到及時(shí)滿(mǎn)足,提供優(yōu)質(zhì)的客戶(hù)體驗(yàn)。
·?Assist the Director of Sales in managing and guiding sales team members, share sales experiences and skills, and jointly achieve the team's sales targets.
協(xié)助銷(xiāo)售部總監(jiān)管理和指導(dǎo)銷(xiāo)售團(tuán)隊(duì)成員,分享銷(xiāo)售經(jīng)驗(yàn)和技巧,共同完成團(tuán)隊(duì)的銷(xiāo)售目標(biāo)。
·?Participate in sales team meetings and training activities, actively share market information and customer feedback, and contribute to the development of the team.
參與銷(xiāo)售團(tuán)隊(duì)會(huì)議和培訓(xùn)活動(dòng),積極分享市場(chǎng)信息和客戶(hù)反饋,為團(tuán)隊(duì)的發(fā)展貢獻(xiàn)力量。
·?Assist in planning and organizing various sales activities of the hotel, such as promotional activities, themed banquets, participation in exhibitions, etc., ensure the smooth progress of the activities, and improve the hotel's popularity and market influence.
協(xié)助策劃和組織酒店的各類(lèi)銷(xiāo)售活動(dòng),如促銷(xiāo)活動(dòng)、主題宴會(huì)、展會(huì)參展等,確保活動(dòng)的順利開(kāi)展,提高酒店的知名度和市場(chǎng)影響力。
·?Be responsible for customer reception and sales work at the activity site, actively promote hotel products and services, collect potential customer information, and expand business channels.
負(fù)責(zé)活動(dòng)現(xiàn)場(chǎng)的客戶(hù)接待和銷(xiāo)售工作,積極推廣酒店產(chǎn)品和服務(wù),收集潛在客戶(hù)信息,拓展業(yè)務(wù)渠道。根據(jù)酒店銷(xiāo)售計(jì)劃,制定個(gè)人的銷(xiāo)售目標(biāo)和工作計(jì)劃,并有效執(zhí)行,確保完成銷(xiāo)售任務(wù)。
· Possess a pleasant appearance and elegant demeanor, with dignified mannerisms, capable of presenting the company's professional and amiable image.
具備良好的外在形象,氣質(zhì)優(yōu)雅大方,儀態(tài)端莊得體,能夠展現(xiàn)公司專(zhuān)業(yè)、親和的形象風(fēng)貌。