·?According to the hotel's sales plan, formulate personal sales targets and work plans, and execute them effectively to ensure the completion of sales tasks.
根據(jù)酒店銷售計(jì)劃,制定個人的銷售目標(biāo)和工作計(jì)劃,并有效執(zhí)行,確保完成銷售任務(wù)。
·?Be responsible for the development and maintenance of customers. Keep in close contact with potential and existing customers through means such as phone calls, emails, and on-site visits, understand customer needs, and provide personalized hotel product and service solutions.
負(fù)責(zé)客戶的開發(fā)與維護(hù),通過電話、郵件、上門拜訪等方式與潛在客戶和現(xiàn)有客戶保持密切聯(lián)系,了解客戶需求,提供個性化的酒店產(chǎn)品和服務(wù)解決方案。
·?Participate in the sales negotiations of hotel products and services, negotiate cooperation terms with customers, sign sales contracts, and follow up on the implementation of the contracts to ensure the smooth check-in and consumption of customers.
參與酒店產(chǎn)品和服務(wù)的銷售談判,與客戶協(xié)商合作條款,簽訂銷售合同,跟進(jìn)合同的執(zhí)行情況,確??蛻繇樌胱『拖M(fèi)。
·?Establish and improve customer files, record customers' basic information, consumption habits, demand preferences, etc., conduct regular follow-up visits to customers, and maintain good customer relationships.
建立和完善客戶檔案,記錄客戶的基本信息、消費(fèi)習(xí)慣和需求偏好等,定期對客戶進(jìn)行回訪,維護(hù)良好的客戶關(guān)系。
·?Handle customers' inquiries, complaints, and suggestions in a timely manner, actively coordinate with various hotel departments to solve customer problems, ensure customer satisfaction, and improve customers' repurchase rate and loyalty.
及時處理客戶的咨詢、投訴和建議,積極協(xié)調(diào)酒店各部門解決客戶問題,確??蛻魸M意度,提高客戶的復(fù)購率和忠誠度。
·?Collect customer feedback information, provide suggestions for the improvement of hotel products and services, and assist the hotel in continuously optimizing products and services to meet market needs.
收集客戶反饋信息,為酒店產(chǎn)品和服務(wù)的改進(jìn)提供建議,協(xié)助酒店不斷優(yōu)化產(chǎn)品和服務(wù),以滿足市場需求。
·?Pay attention to the dynamics of the hotel market, the situations of competitors, and the development trends of the industry, collect relevant market information, and report to the Director of Sales regularly.
關(guān)注酒店市場動態(tài)、競爭對手情況和行業(yè)發(fā)展趨勢,收集相關(guān)市場信息,定期向銷售部總監(jiān)匯報。
·?Analyze market data and customer needs, provide a reference basis for the adjustment of the hotel's sales strategies and product development, and put forward targeted market promotion and sales suggestions.
分析市場數(shù)據(jù)和客戶需求,為酒店的銷售策略調(diào)整和產(chǎn)品開發(fā)提供參考依據(jù),提出具有針對性的市場推廣和銷售建議。
·?Maintain good communication and collaboration with various internal hotel departments (such as the Front Office Department, Housekeeping Department, Food and Beverage Department, etc.) to ensure that all customers' needs in the hotel are met in a timely manner and provide a high-quality customer experience.
與酒店內(nèi)部各部門(如前廳部、客房部、餐飲部等)保持良好的溝通與協(xié)作,確??蛻粼诰频甑母黜?xiàng)需求得到及時滿足,提供優(yōu)質(zhì)的客戶體驗(yàn)。
·?Assist the Director of Sales in managing and guiding sales team members, share sales experiences and skills, and jointly achieve the team's sales targets.
協(xié)助銷售部總監(jiān)管理和指導(dǎo)銷售團(tuán)隊(duì)成員,分享銷售經(jīng)驗(yàn)和技巧,共同完成團(tuán)隊(duì)的銷售目標(biāo)。
·?Participate in sales team meetings and training activities, actively share market information and customer feedback, and contribute to the development of the team.
參與銷售團(tuán)隊(duì)會議和培訓(xùn)活動,積極分享市場信息和客戶反饋,為團(tuán)隊(duì)的發(fā)展貢獻(xiàn)力量。
·?Assist in planning and organizing various sales activities of the hotel, such as promotional activities, themed banquets, participation in exhibitions, etc., ensure the smooth progress of the activities, and improve the hotel's popularity and market influence.
協(xié)助策劃和組織酒店的各類銷售活動,如促銷活動、主題宴會、展會參展等,確?;顒拥捻樌_展,提高酒店的知名度和市場影響力。
·?Be responsible for customer reception and sales work at the activity site, actively promote hotel products and services, collect potential customer information, and expand business channels.
負(fù)責(zé)活動現(xiàn)場的客戶接待和銷售工作,積極推廣酒店產(chǎn)品和服務(wù),收集潛在客戶信息,拓展業(yè)務(wù)渠道。根據(jù)酒店銷售計(jì)劃,制定個人的銷售目標(biāo)和工作計(jì)劃,并有效執(zhí)行,確保完成銷售任務(wù)。
· Possess a pleasant appearance and elegant demeanor, with dignified mannerisms, capable of presenting the company's professional and amiable image.
具備良好的外在形象,氣質(zhì)優(yōu)雅大方,儀態(tài)端莊得體,能夠展現(xiàn)公司專業(yè)、親和的形象風(fēng)貌。