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【崗位職責(zé)】 1、全面負(fù)責(zé)酒店工程部的日常運(yùn)營(yíng)和管理工作，確保酒店設(shè)施設(shè)備的正常運(yùn)行和維護(hù)； 2、統(tǒng)籌管理酒店設(shè)施設(shè)備的維護(hù)保養(yǎng)工作，包括電力系統(tǒng)、空調(diào)系統(tǒng)、排水系統(tǒng)等； 3、組織制定設(shè)備維修、改造方案并監(jiān)督實(shí)施，確保酒店設(shè)施設(shè)備安全高效運(yùn)行； 4、定期檢查酒店的水、電、空調(diào)、消防、電梯等系統(tǒng)的運(yùn)行狀況，確保其高效、安全、節(jié)能； 5、負(fù)責(zé)工程部人員的工作安排、技術(shù)培訓(xùn)及績(jī)效考核； 6、處理突發(fā)性設(shè)備故障，制定應(yīng)急預(yù)案并組織實(shí)施； 7、協(xié)調(diào)與其他部門的溝通協(xié)作，及時(shí)解決各部門提出的工程維修需求； 8、嚴(yán)格執(zhí)行節(jié)能降耗措施，控制工程部運(yùn)營(yíng)成本； 9、確保工程部工作符合國(guó)家及地方相關(guān)法律法規(guī)，并完成上級(jí)交辦的其他任務(wù)； 【崗位要求】 1、大專及以上學(xué)歷， 2、2年以上星級(jí)酒店工程部管理經(jīng)驗(yàn)，熟悉酒店各類設(shè)施設(shè)備的運(yùn)行維護(hù) 3、具備扎實(shí)的工程專業(yè)知識(shí)，熟悉水、電、空調(diào)、消防等系統(tǒng)的操作與維護(hù)； 4、具備較強(qiáng)的組織協(xié)調(diào)能力和團(tuán)隊(duì)管理能力，能有效領(lǐng)導(dǎo)工程團(tuán)隊(duì) 5、熟悉工程預(yù)算編制和成本控制，具備良好的分析判斷能力 6、持有相關(guān)專業(yè)資格證書優(yōu)先考慮 7、具備較強(qiáng)的應(yīng)急處理能力和問題解決能力，能高效應(yīng)對(duì)突發(fā)狀況； 8、工作認(rèn)真負(fù)責(zé)，具備良好的職業(yè)道德和抗壓能力

崗位職責(zé)： 1.根據(jù)各酒吧的特點(diǎn)和要求，制定部門工作制度。工作規(guī)程，工作標(biāo)準(zhǔn)要求并認(rèn)真貫徹執(zhí)行。 2．制定各種雞尾酒的配方及調(diào)制方法，制定各酒水的出品技巧及服務(wù)方式，制定含酒精和不含酒精飲料的配制標(biāo)準(zhǔn)。 3．熟悉酒水的貨源、牌子、品種及規(guī)格，控制酒水的進(jìn)貨、領(lǐng)取、保管和銷售。 4．控制酒水出品的份量和數(shù)量，檢查出品的質(zhì)量，監(jiān)督減省損耗，降低成本量，擬定合理的出品毛利。

崗位職責(zé) 1. 協(xié)助公寓經(jīng)理或能夠獨(dú)立負(fù)責(zé)單體公寓的日常經(jīng)營(yíng)和運(yùn)作，包括客房、前廳、工程、財(cái)務(wù)及采購(gòu)等各項(xiàng)職能工作； 2. 協(xié)助公寓經(jīng)理或能夠獨(dú)立確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制，對(duì)公寓的經(jīng)營(yíng)結(jié)果目標(biāo)及各項(xiàng)滿意度負(fù)責(zé)； 3. 根據(jù)酒店的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查和更新； 4. 協(xié)助公寓經(jīng)理或能夠獨(dú)立制定部門的年度預(yù)算，并確保部門的經(jīng)營(yíng)費(fèi)用控制在預(yù)算之內(nèi)； 5. 負(fù)責(zé)與行政、供應(yīng)商及外部人際關(guān)系的維護(hù)。 任職條件 1.大專及以上學(xué)歷，英語口語熟練。 2.有1年以上同品牌星級(jí)酒店客房或前廳部門副手管理工作經(jīng)驗(yàn)，客房管理背景優(yōu)先考慮。 3.掌握熟悉酒店管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 4.具有組織協(xié)調(diào)能力、應(yīng)變能力、適應(yīng)能力、經(jīng)營(yíng)能力以及文字表達(dá)能力。 5.后續(xù)能接受運(yùn)營(yíng)需求的全國(guó)以及海外外派（根據(jù)運(yùn)營(yíng)需求，該項(xiàng)條件為崗位必備） 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)

工作職責(zé)：This is hotel－based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople? Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues － recognise good performance ? Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently ? Recommend or initiate any HR elated actions where needed ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience? Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members ? Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business? Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts ? Act as public relations representative to raise awareness of hotel and brand in local community ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint ? Perform other duties as assigned. May also serve as manager on duty Financial? Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability ? Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任職資格：What we need from you? Obtain thorough understanding of “True Hospitality for Good”? Be aspired to grow into hotel General Manager? Has cross－functional management experience? Be energetic and highly self－motivated

崗位職責(zé) 1. 獨(dú)立負(fù)責(zé)單體服務(wù)式公寓的日常經(jīng)營(yíng)和運(yùn)作，包括客房、前廳、工程、財(cái)務(wù)及采購(gòu)等各項(xiàng)職能工作； 2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制，對(duì)公寓的經(jīng)營(yíng)結(jié)果目標(biāo)及各項(xiàng)滿意度負(fù)責(zé)； 3. 根據(jù)公寓的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查和更新； 4. 制定單店公寓的年度預(yù)算，并確保公寓的各項(xiàng)預(yù)算的完成； 5. 負(fù)責(zé)與客戶側(cè)行政、供應(yīng)商及外部干系人的關(guān)系維護(hù)； 6. 協(xié)助完成部門人才培養(yǎng)。 任職條件： 1.大專及以上學(xué)歷，英語聽書讀寫熟練； 2.有5年以上品牌星級(jí)酒店客房或前廳、運(yùn)營(yíng)管理工作經(jīng)驗(yàn)，有客房管理背景優(yōu)先； 3.掌握熟悉酒店管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)； 4.具有組織協(xié)調(diào)能力、應(yīng)變能力、適應(yīng)能力、經(jīng)營(yíng)能力以及文字表達(dá)能力； 5.能接受業(yè)務(wù)運(yùn)營(yíng)需要的全國(guó)以及海外外派。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。

工作職責(zé)：職位簡(jiǎn)介作為總經(jīng)理，您將負(fù)責(zé)酒店的日常管理，把控運(yùn)營(yíng)和方向，最大限度提高銷售額和收入，提升財(cái)務(wù)回報(bào)，增強(qiáng)賓客體驗(yàn)，確保營(yíng)運(yùn)安全。您將引領(lǐng)團(tuán)隊(duì)成員發(fā)展，推行品牌標(biāo)準(zhǔn)，打造酒店及品牌在當(dāng)?shù)氐闹?，并有效管理業(yè)主關(guān)系和合作伙伴關(guān)系。您的日常工作員工團(tuán)隊(duì) 制定與酒店服務(wù)理念相一致的計(jì)劃和措施，增強(qiáng)團(tuán)隊(duì)融入度 制定、實(shí)施和監(jiān)督團(tuán)隊(duì)成員繼任計(jì)劃，培養(yǎng)后備力量 為團(tuán)隊(duì)成員制定績(jī)效和發(fā)展目標(biāo)，并提供指導(dǎo)、輔導(dǎo)和定期反饋，以提高績(jī)效表現(xiàn)根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關(guān)的行動(dòng)有效管理業(yè)主關(guān)系和合作伙伴關(guān)系，包括所有關(guān)鍵利益相關(guān)者賓客體驗(yàn)遵守品牌標(biāo)準(zhǔn)和服務(wù)標(biāo)準(zhǔn)，履行品牌大使職責(zé)推動(dòng)客人滿意度目標(biāo)的實(shí)現(xiàn)與同事和酒店團(tuán)隊(duì)成員合作，建立并實(shí)施滿足或超越賓客期望的服務(wù)和計(jì)劃 積極與客人溝通——詢問客人反饋意見并跟進(jìn)，建立良好客戶關(guān)系 財(cái)務(wù)回報(bào)制定酒店年度資金計(jì)劃、現(xiàn)金流計(jì)劃以及市場(chǎng)營(yíng)銷方案。分析財(cái)務(wù)狀況，提高酒店收入、未來盈利能力，實(shí)現(xiàn)投資回報(bào)率最大化利用分銷渠道和技術(shù)平臺(tái)促進(jìn)收入，盡可能擴(kuò)大市場(chǎng)份額 負(fù)責(zé)酒店資金計(jì)劃和資產(chǎn)管理工作，與業(yè)主協(xié)作，保持或提高酒店的市場(chǎng)領(lǐng)先地位企業(yè)責(zé)任為客人及團(tuán)隊(duì)成員提供安心可靠的環(huán)境，保障酒店資產(chǎn)安全作為公共關(guān)系代表，提高酒店和品牌在本地市場(chǎng)的認(rèn)知度推動(dòng)團(tuán)隊(duì)成員積極參與社區(qū)組織、活動(dòng)和商業(yè)業(yè)務(wù)制定并實(shí)施環(huán)保行動(dòng)計(jì)劃，采取措施減少酒店的碳足跡任職資格：我們對(duì)您的要求 酒店管理、工商管理專業(yè)學(xué)士學(xué)位 / 高等教育資格或同等學(xué)歷5～10年酒店管理經(jīng)驗(yàn)，或教育背景加工作經(jīng)驗(yàn)達(dá)到同等水平所需經(jīng)驗(yàn)可能因酒店規(guī)模和業(yè)務(wù)復(fù)雜程度而異能說流利的中文，能使用英文作為工作語言

工作職責(zé)：職位簡(jiǎn)介：您知道嗎？智選假日酒店總經(jīng)理優(yōu)才計(jì)劃是洲際酒店集團(tuán)專門針對(duì)大中華區(qū)有限服務(wù)酒店總經(jīng)理和全服務(wù)酒店職能領(lǐng)導(dǎo)人才打造的優(yōu)才吸引和培養(yǎng)項(xiàng)目，旨在發(fā)現(xiàn)和培養(yǎng)熱愛酒店行業(yè)且有潛力成為智選假日酒店總經(jīng)理的高潛能人才。您知道嗎？作為此項(xiàng)目的參與者，您將接受全面的酒店管理、運(yùn)營(yíng)和領(lǐng)導(dǎo)力方面的培訓(xùn)。您將與經(jīng)驗(yàn)豐富的總經(jīng)理和IHG支持中心的同事緊密合作，深入了解酒店運(yùn)營(yíng)管理的相關(guān)戰(zhàn)略和知識(shí)。您知道嗎？在過往加入智選假日酒店總經(jīng)理優(yōu)才計(jì)劃的參與者中，不僅有許多完成培訓(xùn)和認(rèn)證順利成長(zhǎng)為智選假日酒店總經(jīng)理的例子，更有成長(zhǎng)為IHG支持中心運(yùn)營(yíng)負(fù)責(zé)人、全服務(wù)酒店總經(jīng)理的例子。 您的日常工作參與由資深智選假日酒店總經(jīng)理親自指導(dǎo)的帶教培訓(xùn)項(xiàng)目，深入學(xué)習(xí)酒店運(yùn)營(yíng)管理相關(guān)的系列培訓(xùn)課程。參與智選假日酒店各職能部門的實(shí)戰(zhàn)演練，積累豐富實(shí)踐經(jīng)驗(yàn)。定期接受 IHG 支持中心精心組織的學(xué)習(xí)與工作輔導(dǎo)交流，及時(shí)獲取學(xué)習(xí)進(jìn)展與績(jī)效反饋，確保學(xué)習(xí)項(xiàng)目的順利進(jìn)展和學(xué)校目標(biāo)清晰明確。全面、深入研習(xí)智選假日的品牌文化與標(biāo)準(zhǔn)，透徹掌握智選假日酒店總經(jīng)理所需把控的各類運(yùn)營(yíng)指標(biāo)、管理系統(tǒng)及品牌文化內(nèi)涵，全方位夯實(shí)專業(yè)根基，為未來勝任智選假日酒店總經(jīng)理一職筑牢基礎(chǔ)，做好最充分的準(zhǔn)備 。任職資格：我們對(duì)您的要求曾擔(dān)任全服務(wù)酒店房務(wù)運(yùn)營(yíng)或市場(chǎng)銷售職能部門負(fù)責(zé)人或有限服務(wù)酒店總經(jīng)理，且在部門負(fù)責(zé)人或總經(jīng)理崗位有過酒店籌備開業(yè)經(jīng)驗(yàn)。內(nèi)心懷揣成為酒店總經(jīng)理的遠(yuǎn)大抱負(fù)，在日常工作中展現(xiàn)出卓越非凡的領(lǐng)導(dǎo)力，善于精準(zhǔn)高效溝通。對(duì)酒店行業(yè)滿懷熱忱，深諳待客之道。為追求個(gè)人職業(yè)成長(zhǎng)與發(fā)展，樂于接受跨區(qū)域調(diào)動(dòng)安排，積極投身培訓(xùn)學(xué)習(xí)，全力把握未來職業(yè)晉升機(jī)遇。中文表達(dá)流利自如，能夠運(yùn)用英文進(jìn)行溝通和交流為佳。

【職責(zé)內(nèi)容】 職責(zé)說明：  1、負(fù)責(zé)開拓客戶群，維護(hù)客戶關(guān)系；  2、負(fù)責(zé)在目標(biāo)區(qū)域開展產(chǎn)品的推廣銷售工作，完成銷售目標(biāo)，實(shí)現(xiàn)產(chǎn)品的銷售增長(zhǎng)及市場(chǎng)占有率的提高    職位要求：   1、二年以上美業(yè)行業(yè)從業(yè)經(jīng)驗(yàn)，豐富的專業(yè)線品牌銷售經(jīng)驗(yàn)；  2、具有市場(chǎng)開發(fā)工作的能力；  3、具有制定營(yíng)銷策略、及具體實(shí)施、并積極達(dá)成的能力；  4、優(yōu)秀的溝通談判能力和良好的客戶關(guān)系。

Main missions  1.Ensure the quality of welcome and services provided to the groups, with his/her perfect knowledge of the Village. 2.Ensure the follow-up of the groups’ programmes and the fair application of the contract’s articles. 3.Be the main contact between the Village and the Client Company. 4.Manage and train his/her team. 5.Ensure the operations’ economic and qualitative results. 6.Implement dynamic local sales to groups to optimize his/her financial objectives.   MANAGE THE TEAM 1.Train and make sure that his/her direct staff members also pass on training 2.Work out the team’s work schedule, distribute tasks,in compliance with local and Club Med’s regulations 3.Participate and make sure that the team participates to the village life (according to the groups’ schedule) 4.Lead, motivate and guide the GOs and GEs in his/her department, during weekly meetings 5.Carry out the team’s individual assessments and identify potentials 6.Decide and discuss sanctions for faults observed, jointly with the Human Resources 7.Participate to weekly operation meetings with the Hotel Department   MANAGE THE CLUB MED BUSINESS ACTIVITY 1.Carry out the implementation of the programmes for the eductours or internal seminars and spotting trips 2.Be liable for the inventory (beginning and end of season) of Club Med Business premises and equipment 3.Prepare the investment/renovation/maintenance requests for the following season 4.Draft the end of season results and report and do the filing 5.Ensure compliance with the budget and end of month realizations 6.Account for economic results 7.Be aware and be known of local competitors   GENERATE DYNAMIC SALES (if no sales team in the Village) 1.Be able to identify and qualify local companies’ potential 2.Design a sales offer adapted to the Village 3.Respond to local requests and develop local turnover 4.Negotiate and lead sales 5.Participate to local exhibitions and events in connection with the promotion of Club Med Business 6.Monitor the payment of deposits and carry out local invoicing 7.Carry out the assessment of groups sold locally Requirements: 1. Specific colleague course or above 2. Good English spoken and writing 3. Experience in the same postion at least one year 4. Accpet work 6 days a week

Job Responsibilities 崗位職責(zé) ·????Ensure operator work efficiency and manners, pay attention to the employee's situation, at any time to response to blatantly corrected. 確保接線生工作時(shí)的效率和禮貌，隨時(shí)留意員工的應(yīng)對(duì)情況，對(duì)不合要求的應(yīng)對(duì)要予以糾正。 ·????Management, supervision and coordination of total rooms operation. 管理,監(jiān)督和協(xié)調(diào)總機(jī)房的運(yùn)作。 ·????Establish maintain the good relationship and the employee. 建立維護(hù)和員工的良好關(guān)系。 ·????Responsible for staff training, should add to its guidance, to improve the level of response as soon as possible. 負(fù)責(zé)對(duì)員工進(jìn)行培訓(xùn)，對(duì)其應(yīng)多加指導(dǎo)，使其盡快提高應(yīng)對(duì)水平。 ·????Properly arranged by staff. 合理地做出人手安排。 ·????Pointed out the mistakes made by the employee in the work in time and correct. 及時(shí)指出員工在工作中所犯的錯(cuò)誤并與以糾正。 ·????Work of subordinate staff ready to upload issued. 對(duì)屬下員工做好上傳下達(dá)的工作。 ·????Arrange staff training on a regular basis. 安排員工進(jìn)行定期的培訓(xùn)。 ·????To participate in the organization of their skills and product knowledge training. 參與組織的相關(guān)技能,產(chǎn)品知識(shí)的培訓(xùn)。 ·????Organize departmental meeting between, promote the communication and operation. 組織部門之間的會(huì)議，促進(jìn)交流和運(yùn)作。 GUEST EXPERIENCE賓客體驗(yàn) ·????Investigate complaints about the phone, and make the appropriate treatment. 調(diào)查有關(guān)電話方面的投訴，并做出適當(dāng)?shù)奶幚怼?·????To understand the needs of the guests, and respond quickly to customer requirement. 了解客人的需求，并對(duì)客人要求做出快速響應(yīng)。

Job Responsibilities 崗位職責(zé) 1. Responsible for the hotel food and beverage cost report, and control the food and beverage operating cost control.    負(fù)責(zé)酒店食品、飲品成本報(bào)告，控制食品、飲品營(yíng)業(yè)成本控制。 2. Check the procurement and supply channels of food raw materials, receiving procedures and the quality of raw materials, and grasp the price information of raw materials in the market.    檢查食品原材料采購(gòu)供貨渠道、收貨程序以及原材料質(zhì)量，掌握市場(chǎng)上原材料價(jià)格信息。 3. Supervise the preparation of catering cards to provide a basis for setting sales prices. Prepare a ten-day report on catering sales analysis, adjust catering prices, and provide information in a timely manner.    督促編制配餐卡，為制定銷售價(jià)格提供依據(jù)。編制餐飲銷售分析旬報(bào)，調(diào)整餐飲價(jià)，及時(shí)提供信息。 4. Communicate with various kitchens, restaurants and bars to provide cost information and reduce costs.    與各廚房餐廳酒吧溝通，提供成本信息，降低成本。 5. Regularly investigate and analyze the market price with the purchasing department and the catering department to control the purchase price more effectively.    定期與采購(gòu)部、餐飲部共同對(duì)市場(chǎng)價(jià)格進(jìn)行調(diào)查、分析，更有效地控制進(jìn)價(jià)。 Job Requirements 崗位要求 1. Knowledge in costing of food and beverage operation.     具有食品及酒水成本核算知識(shí) 2. Ability to coordinate with relevant department.     有協(xié)調(diào)相關(guān)部門的能力

Job Responsibilities 崗位職責(zé) 1. In each shift, check the information of arrival guests on the day, including VIPs, priority customers, regular guests, team conditions and special requirements, and maintain a good working relationship with all departments. ? ?每班檢查當(dāng)日抵店客人信息，包括貴賓、優(yōu)先顧客、常規(guī)客人、團(tuán)隊(duì)的情況以及特別要求，與所有部門保持良好的工作關(guān)系。 2. Familiar with the working standards and procedures of the front office. ? ? 熟悉前廳部工作標(biāo)準(zhǔn)及程序。 3. Ensure that guest complaints are properly recorded and take action to prevent guests from leaving the hotel unsatisfactorily. Get help from managers when necessary. ? ? 確?？腿说谋г贡缓线m的記錄并采取行動(dòng)避免客人不滿意的離開酒店。必要時(shí)從管理人員處獲得幫助。 4. Familiar with Intercontinental Customer Satisfaction Standard and use it as a guide for daily work. Use this as a standard to continuously monitor employee performance. ? ?熟悉洲際顧客滿意標(biāo)準(zhǔn)并以此作為每日工作的指導(dǎo)。以此為標(biāo)準(zhǔn)不斷監(jiān)督員工表現(xiàn)。 5. Assist the department in training and evaluation, and actively consider suggestions and systems that are beneficial to the department and the hotel. ? ?協(xié)助部門的培訓(xùn)和評(píng)估，積極思考對(duì)部門和酒店有利的建議和系統(tǒng)。 Job Requirements 崗位要求 1. College degree or above. ? ? 大專以上學(xué)歷。 2. Good image and temperament. ? ? 形象氣質(zhì)佳。 3. Responsible work and strong execution. ? ? 工作有責(zé)任心，執(zhí)行力強(qiáng)。 4. Self-motivated, strong ability to withstand pressure. ? ? 有上進(jìn)心，抗壓能力強(qiáng)。

·???????Assists and provides financial guidance in the formulation and implementation of Strategic Plan, Budget and KPO’s (Goals Program) ·???????在制定和實(shí)施戰(zhàn)略計(jì)劃，預(yù)算和KPO（目標(biāo)計(jì)劃）時(shí)，協(xié)助提供財(cái)務(wù)指導(dǎo)。 ·???????Ensure an up to date cash flow projection is maintained and maximizes cash flow performance of the hotel through controls on inventory, credit and collection, disbursements, deposits and remittances ·???????確保提供最新的的現(xiàn)金流量預(yù)測(cè)，并通過對(duì)存貨、信貸及應(yīng)收支出、存匯款的控制，使酒店的現(xiàn)金流產(chǎn)生最大效益。 ·???????Ensure excess cash is managed to maximize earning potential ·???????嚴(yán)格資金管理，使其發(fā)揮最大的效益 ·???????Prepares outlooks for forthcoming months and forecasts for the remainder of the year ·???????制定即將到來的幾個(gè)月及本年度剩余月份的經(jīng)營(yíng)分析預(yù)測(cè) ·???????Prepares monthly position of actual results against budget, analyze results and recommend to Executive Committee measures required to meet budget ·???????對(duì)比預(yù)算，編制月度實(shí)際業(yè)務(wù)情況報(bào)告，分析結(jié)果并向行政委員會(huì)建議實(shí)現(xiàn)預(yù)算的具體措施。 ·???????Prepare consolidated quarterly position assessments for the General Manager ·???????向總經(jīng)理提供季度財(cái)務(wù)情況匯總分析報(bào)告 ·???????Distributes outlook and forecast information as an up to date management tool for operating departments ·???????作為最新的管理工具，向運(yùn)營(yíng)部門分發(fā)財(cái)務(wù)經(jīng)營(yíng)狀況和經(jīng)營(yíng)預(yù)測(cè)信息報(bào)告 ·???????Implement and review financial controls and policies ·???????執(zhí)行和審查財(cái)務(wù)管理方法和規(guī)章。 ·???????Communicate with Owners and maintains good relations and attends liaison meetings when required ·???????與業(yè)主進(jìn)行交流，并在必要時(shí)出席工作會(huì)議。 ·???????Analyze financial and management reports ·???????分析財(cái)務(wù)和管理報(bào)表。 ·???????Design internal reporting systems required by the department and hotel ·???????按酒店和部門的要求設(shè)計(jì)內(nèi)部報(bào)告系統(tǒng)。 ·???????Evaluate existing internal control measures that apply to accounting procedures and computer systems as per IHG Policies and Procedures? ·???????按照洲際酒店集團(tuán)的政策與流程，評(píng)估現(xiàn)有的適用于財(cái)務(wù)管理流程及電腦系統(tǒng)的內(nèi)部控制措施。 ·???????Employ adequate internal control procedures to ensure correct authorization for payment procedures ·???????采用充分有效的內(nèi)部控制措施以確保正確的付款審批權(quán)限 ·???????Manage internal and external audits when they occur ·???????對(duì)內(nèi)部及外部審計(jì)工作進(jìn)行管理 ·???????Provides administrative support to Management with reference to policy enforcement, business advice and operational assistance ·???????通過推進(jìn)執(zhí)行管理政策、業(yè)務(wù)發(fā)展建議和運(yùn)營(yíng)支持等方式向管理層提供行政管理支持 ·???????Identifies training needs, develops formal training plans and conducts training sessions for accounting and operational staff in coordination with other departments ·???????協(xié)調(diào)其它部門，分析財(cái)務(wù)及運(yùn)營(yíng)人員的培訓(xùn)需求，開發(fā)正式的培訓(xùn)計(jì)劃并組織員工參加培訓(xùn) ·???????Identifies staff with potential for promotion and/or transfer within Accounting operation ·???????發(fā)現(xiàn)那些有升職可能的員工，并且安排他們?cè)诰频陿I(yè)務(wù)運(yùn)行支持部門輪崗 ·???????Obtains appropriate legal counsel regarding the business practices of the hotel and maintains an awareness of local laws, rules and regulations ·???????獲取與酒店經(jīng)營(yíng)相關(guān)的法律咨詢信息，擁有良好的地方法律法規(guī)意識(shí) ·???????Provides safekeeping, including proper storage and access for all contracts, leases and other financial records ·???????對(duì)包括所有合同、租賃及財(cái)務(wù)文件在內(nèi)的所有信息提供安全保證，確保其得到妥善保管和安全存取。 ·???????Follows up on all capital expenditures to ensure compliance with original justification and approval ·???????跟進(jìn)所有資本支出，保證其按照原有的審批程序執(zhí)行 ·???????Participates in local recognized professional and industry organizations ·???????參與本地認(rèn)可的職業(yè)及行業(yè)組織 ·???????Recommends and maintains appropriate list of delegation of authority for hotel management ·???????為酒店管理層建議合適的授權(quán)代表名錄并對(duì)名錄進(jìn)行維護(hù)。 ·???????Conducts monthly inspections and tests to ensure all departments are complying with required procedures ·???????進(jìn)行月度檢查和測(cè)試，確保所有部門按照要求遵守相關(guān)的工作規(guī)程 Accounting certificate 要求有會(huì)計(jì)證書

職責(zé)描述： 1、負(fù)責(zé)公司酒店項(xiàng)目的業(yè)務(wù)拓展，完成新項(xiàng)目的尋找與開拓； 2、根據(jù)公司發(fā)展戰(zhàn)略，擴(kuò)大公司的信息渠道，擴(kuò)大項(xiàng)目在市場(chǎng)的占有率。積極通過各種渠道收集整理項(xiàng)目信息，安排項(xiàng)目信息整理，跟蹤項(xiàng)目，客戶回訪，挖掘潛在客戶資源； 3、負(fù)責(zé)新項(xiàng)目的SWOT分析與制作； 4、負(fù)責(zé)開發(fā)項(xiàng)目的獨(dú)立談判； 5、負(fù)責(zé)與中介機(jī)構(gòu)的合作關(guān)系建立及協(xié)議簽署； 6、負(fù)責(zé)組織酒店項(xiàng)目分析會(huì)，根據(jù)各專業(yè)對(duì)項(xiàng)目評(píng)估結(jié)果，完成酒店項(xiàng)目計(jì)劃書、服務(wù)建議書； 7、負(fù)責(zé)與業(yè)主保持良好溝通，關(guān)注項(xiàng)目進(jìn)度，及時(shí)反饋跟進(jìn)。 任職要求： 1. 大專以上學(xué)歷，有豐富的商務(wù)拓展經(jīng)驗(yàn)； 2、熟悉房地產(chǎn)市場(chǎng)或具備良好的酒店投資人人脈關(guān)系，有良好的社會(huì)關(guān)系、社會(huì)資源； 3、有項(xiàng)目獨(dú)立開發(fā)成功經(jīng)驗(yàn)； 4、良好的溝通、人際交往能力，思路敏捷，敬業(yè)負(fù)責(zé)，吃苦耐勞，富有挑戰(zhàn)精神； 5、3年以上開發(fā)相關(guān)工作經(jīng)驗(yàn)，能適應(yīng)出差； 6、此崗位可以異地辦公。

·???????Supervise the implementation of housekeeping standards and procedures in relation to: ·???????監(jiān)督客房部各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行?： o????Bedroom service o????臥室服務(wù) o????Bathroom service o????衛(wèi)生間服務(wù) o????Valet service o????洗衣服務(wù) o????Cleaning service o????清潔服務(wù) o????Linen maintenance o????布巾維護(hù) ·???????Recommended changes to these standards and training needs on an ongoing basis ·???????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 ·???????Maintain a current and thorough knowledge of all housekeeping systems ·???????對(duì)客房部所有系統(tǒng)有最新和完整的知識(shí)。 ·???????Open and close the shift and ensure effective shift hand over ·???????負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行?。 ·???????Distribution and collection of keys ·???????分發(fā)和收集鑰匙。 ·???????Management of all incoming and outgoing calls ·???????管理所有的呼入和呼出電話。 ·???????Solve employee grievances ·???????解決員工受到的不公正待遇問題。 ·???????Perform Room allocations ·???????分配客房 ·???????Perform Room inspections ·???????檢查客房 ·???????Prioritise arrival rooms ·???????排列抵店客人客房的優(yōu)先順序。 ·???????Liaise with Front Office for guest and hotel requirements? ·???????配合前臺(tái)滿足酒店和客人的要求。 ·???????Ensure guest valet is processed and delivered in a timely manner ·???????確保及時(shí)為客人提供洗衣服務(wù)并送還。 ·???????Co-ordinate special projects (eg site rooms, vermin control, window and carpet? ? ? ? ? ?cleaning, room inventories) ·???????協(xié)調(diào)特別項(xiàng)目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·???????Manage all special requests made by guests ·???????處理客人所有的特殊要求。 ·???????Visit in-house guest, and collect guest profile and comments everyday ·???????每天拜訪住店客人，并收集客人的客史資料及客人意見書 ·???????Ensure consistency within the department ·???????確保部門內(nèi)工作的一致性。 ·???????Management of lost property for the hotel ·???????管理酒店的遺失財(cái)物。 ·???????Ensure you have complete knowledge of room types, layouts and facilities ·???????確保具有客房類型，設(shè)計(jì)和設(shè)施的全面知識(shí)。 ·???????Manage storage areas ·???????管理倉(cāng)庫 ·???????Maintain adequate stock levels ·???????保存充足的用品存貨。 ·???????Complete stock takes as required ·???????按要求完成庫存盤點(diǎn)工作。 ·???????Maintain stock levels ·???????維持存貨水平 ·???????Conducts shift briefings to ensure hotel activities and operational requirements are ? ? ? ? ? ? ?known? ·???????進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營(yíng)需求。 Required Skills – 技能要求 ·???????Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客， ? ? ? ? ? ? ?員工和第三方交往的能力。 ·???????Able to speak, read and write English ·???????具有說，讀和寫英語的能力。 ·???????Proficient in the use of Microsoft Office? ·???????熟練使用微軟辦公軟件 ·???????Organizational and training abilities ·???????具有組織和培訓(xùn)能力

·???????Finalizes food cover report and photocopies various documentation for food and beverage control and the Finance Department ·???????完成食品消耗量報(bào)告，并為餐飲管理和財(cái)務(wù)部復(fù)印各種文件。 ·???????Keys revenue journal and distributes to Outlet Mangers and management ·???????編制收入報(bào)告，然后分發(fā)給餐廳經(jīng)理和管理層。 ·???????Controls dockets used in all outlets, maintaining correct sequence used at all times, accounting for dockets and making sure canceled dockets are recorded accordingly? ·???????管理餐廳使用的收據(jù)，確保收據(jù)號(hào)的連貫性，登記收據(jù)，被取消的收據(jù)均記錄在案。 ·???????Controls all food and beverage sales by: ·???????通過以下手段控制餐飲銷售： ·???????Correct recording of guest checks on a timely basis ·???????及時(shí)正確記錄客人的支票 ·???????Performs spot checks on outlet checks used ·???????對(duì)餐廳的支票應(yīng)進(jìn)行定點(diǎn)抽查 ·???????Having all voided checks, corrections and unsettled checks approved by the Restaurant Supervisor or Manager ·???????所有空頭支票，更正和未結(jié)算的支票由餐廳的領(lǐng)班或經(jīng)理審批 ·???????Monitors the buffet controls, especially over cash settled checks to prevent reuse ensuring all revenue is recorded ·???????監(jiān)督自助餐的管理，特別是對(duì)現(xiàn)金結(jié)算的賬單應(yīng)防止重復(fù)使用，確保營(yíng)業(yè)收入的記錄。 ·???????Ensure banquet controls are being adhered to ·???????確保執(zhí)行有效的宴會(huì)管理 ·???????Reconciles total outlet sales to total charges ·???????核對(duì)餐廳總銷售額與總收入是否相符 ·???????Ensures all rebates and miscellaneous charges are supported by documentation detailing the charges.??All rebate credits must be in accordance with Finance Policy.??The rebate credits, miscellaneous charges and paid outs must be summarized and sent to the Finance Manager and General Manager for review daily ·???????確保所有折扣和雜費(fèi)項(xiàng)目均附有相關(guān)單據(jù)列明具體收費(fèi)項(xiàng)目。所有折扣應(yīng)遵循財(cái)務(wù)制度。折扣，雜費(fèi)及墊付款項(xiàng)應(yīng)備有總結(jié)清單，每天提交給財(cái)務(wù)經(jīng)理和總經(jīng)理審批 ·???????Ensures that programs involving coupons, certificates, and vouchers are adequately controlled and safeguards are in place ·???????對(duì)所有涉及優(yōu)惠券，證書和憑單的活動(dòng)均應(yīng)妥善管理，施行安全措施。 ·???????Audits daily collection of the General Cashiers Summary against the bank in slip ·???????審核每日總出納的匯總表與存款單是否一致。 ·???????Audits and reconciles advance payments and ensures payments have been applied ·???????審查核對(duì)預(yù)付款項(xiàng)，確保付款到位。 ·???????Works with General Cashier to check all float totals regularly and keeps control on registers in outlets ·???????與總出納一起定期檢查備用金總額，并保存各餐廳收款機(jī)記錄。 ·???????Reconciles revenues on a daily basis via back up page? ·???????核對(duì)每日收入是否與備份相符。 ·???????Performs various special projects as requested and assigned by management ·???????按管理層要求和安排執(zhí)行各種特殊項(xiàng)目。 Required Skills – 技能要求 ·???????Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????Proficient in the use of Microsoft Office ·???????熟練使用微軟辦公軟件 ·???????Good writing skills ·???????良好的寫作技巧

Job Responsibilities 崗位職責(zé) Provide guests with full services such as check-in, dining, business, and check-out. 為客人提供入住、就餐、商務(wù)、離店等全程服務(wù)。 1. Comprehensively manage the service work of the administrative floor, and do a good job of training and assessment. ? ? 全面管理行政樓層的服務(wù)工作，做好培訓(xùn)和考核工作。 2. Check the appearance, courtesy and courtesy of the administrative housekeeper, strictly check attendance, and strictly implement service procedures and specifications. ? ? 檢查行政管家的儀容儀表、禮節(jié)禮貌，嚴(yán)格考勤，嚴(yán)格執(zhí)行服務(wù)程序與規(guī)范。 3. Master the room status of the VIP floor, the situation of the guests and the necessary information. ? ? 掌握貴賓樓層的房態(tài)，賓客的情況和必要的信息。 4. Read and fill in the diary of the shift. ? ? 閱讀并填寫交接班日記。 5. Regularly summarize the work, analyze various data and report. ? ? 定期總結(jié)工作， 分析各種數(shù)據(jù)并上報(bào)。 6. Complete other tasks assigned by superiors. ? ? 完成上級(jí)交辦的其它工作。 Job Requirements 崗位要求 1. Familiar with the business of the front desk. ? ? 熟悉前臺(tái)的各項(xiàng)業(yè)務(wù)。 2. Proficient in various reception procedures at the front desk, strong communication skills, solve various problems in work, and handle various complaints. ? ? 精通前臺(tái)的各項(xiàng)接待程序，溝通能力較強(qiáng)，解決工作中的各種疑難，處理各種投訴。 3. Cheerful personality, good personal training, serious and responsible work, and decent work style. ? ? 性格開朗，有良好的個(gè)人修養(yǎng)，工作認(rèn)真負(fù)責(zé)，作風(fēng)正派。

Job Responsibilities 崗位職責(zé) 1. Implement all sales strategies, strategies and activities of the hotel, and create an efficient and self-disciplined sales team in the hotel to achieve the set sales goals. ? ? 實(shí)施酒店所有銷售戰(zhàn)略、策略和活動(dòng)，在酒店內(nèi)創(chuàng)建一個(gè)高效自律的銷售團(tuán)隊(duì)從而實(shí)現(xiàn)既定的銷售目標(biāo)。 2. Ensure that all sales plans, brochures, electronic tools and other sales information comply with the hotel and IHG brand standards and that the information is up to date. ? ? 確保所有銷售計(jì)劃、宣傳冊(cè)、電子工具和其它銷售信息都符合酒店品牌標(biāo)準(zhǔn)，且信息都是最新的。 3. Assist in the preparation of business plans, sales and marketing budgets and expectations. ? ?協(xié)助編制商業(yè)計(jì)劃、銷售和營(yíng)銷預(yù)算和預(yù)期。 4. Ensure that all employees have the skills to "sell" and "oversell" hotels. ? ?確保員工都具有“銷售”及“超額銷售”酒店的技能。 Job Requirements 崗位要求 1. College degree or above; more than 2 years of work experience in the same position. ? ? 大專及以上學(xué)歷；2年以上同崗位工作經(jīng)驗(yàn)。 2. Possess strong communication skills, market insight skills and organization and management skills. ? ?具備較強(qiáng)的溝通能力，市場(chǎng)洞察能力和組織管理能力。

崗位職責(zé) 1.為客人及員工提供現(xiàn)場(chǎng)醫(yī)療救援服務(wù)，在醫(yī)務(wù)室提供服務(wù)以及在其它時(shí)間按需提供服務(wù)：接待、檢查、照顧、支持、建議和治療 2. 就發(fā)生意外事件的處理方法為所有部門經(jīng)理提供培訓(xùn) 3. 對(duì)所有員工提供預(yù)防服務(wù) 4. 確保符合度假村的衛(wèi)生和安全流程 5. 保持醫(yī)務(wù)室設(shè)備、醫(yī)療箱和急救箱處于正常工作狀態(tài) 6. 管理庫存和訂購(gòu)補(bǔ)給 7. 在日志本上記錄日常記錄過程 8.與當(dāng)?shù)蒯t(yī)生和醫(yī)療機(jī)構(gòu)保持良好的關(guān)系、為度假村醫(yī)生提供技術(shù)援助（兒科醫(yī)生、潛水醫(yī)生等）  崗位要求 1. 具有相關(guān)專業(yè)背景及資質(zhì) 2. 須掌握基礎(chǔ)英語及流利普通話，掌握其它外語者更佳  3. 該崗位需每周工作6天  【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

1.Obey orders from the supervisor/manager and management 服從主管/經(jīng)理的工作安排。 2.Check the log book to follow up the issue need to finished 上崗前查看交接本。. 3.To caution swimmers regarding potential unsafe areas and behaviour 注意保證游泳客人的安全，勸阻其離開危險(xiǎn)區(qū)域，制止危險(xiǎn)動(dòng)作。 4.To rescue swimmers in danger of drowning and administer first aid 對(duì)在泳池發(fā)生危險(xiǎn)或溺水的客人進(jìn)行急救。 5.To ensure swimmers are swim inside the swimming area. 確保游泳者在安全的區(qū)域活動(dòng)。 6.To provide the celerity and effective service to every guest, and ensure them safety on the beach 對(duì)泳池的客人提供高標(biāo)準(zhǔn)的服務(wù)，確保他們的安全。 7.Report to the supervisor/manager immediately while the issues happened. 發(fā)現(xiàn)問題及時(shí)向主管/經(jīng)理匯報(bào)。 8.Ensure to read and sign log book. 做好交接班工作

Responsible for the safety and security of guests, employees and establishment needs 負(fù)責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 Report to Manager all hotel property deficiencies and safety or security hazards 向經(jīng)理匯報(bào)酒店所有的財(cái)產(chǎn)損壞和安全危險(xiǎn)問題 Initiate action to improve a hazardous situation immediately 采取行動(dòng)以便迅速處理危急情況 Implement procedures for security and emergency incidents 執(zhí)行安全和緊急事件處理程序 In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan 發(fā)生火災(zāi)時(shí)，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進(jìn)行工作 Be familiar with location of fire alarms and fire fighting equipment 熟悉消防報(bào)警及滅火器材的位置? Maintain the security system 維護(hù)酒店安全系統(tǒng) Monitor staff clocking on and off duty 監(jiān)督員工上下班考勤 Allocate staff locker keys as necessary 必要時(shí)分發(fā)員工儲(chǔ)物柜鑰匙 Conduct random checks of key registers in telephone room, banqueting, engineering, stewarding and housekeeping to ensure the hotel’s key control policy is adhered to and report on discrepancies 抽查話務(wù)室、宴會(huì)廳、工程部、餐具儲(chǔ)物間、客房部的鑰匙登記記錄，確保酒店的鑰匙控制制度得以遵守并報(bào)告違背制度要求的情況 Maintain a 24 hour surveillance of those areas that are frequented by guests and all work areas 24小時(shí)監(jiān)督客人經(jīng)常光臨及所有工作區(qū)域的安全狀況 Maintain a vigil on the closed circuit TV system and inform security officer on patrol duties of any unusual happenings 監(jiān)督閉路監(jiān)視系統(tǒng)并通知巡邏保安人員異常情況 Ensure checks are conducted on fire panel, fire hose real outlets and fire barriers and all other safety equipment and ensure that all are in good working order and report to the Safety Manager any item of equipment which is faulty 定期檢查火災(zāi)盤，消防水帶的出水口和防火間隔等消防滅火器材及其他安全設(shè)備，確保其處于良好的工作狀態(tài)，并向保安部經(jīng)理匯報(bào)失效設(shè)備 Ensure hotel alarm system is in good working order 確保酒店報(bào)警系統(tǒng)的正常工作 Maintain a good working knowledge of the following: 保持良好的業(yè)務(wù)知識(shí)，包括： The control points and the working of the hotel’s gas and air conditioning system 酒店各控制點(diǎn)，燃?xì)?、空調(diào)系統(tǒng)的正常工作 The hotel’s fire indicator board, fire wardens telephones and public address system 酒店火警提示牌、火警警報(bào)電話及消防擴(kuò)音系統(tǒng) Maintain a daily log of incidents 保留事故記錄日志 Conduct regular locker checks in line with Human Resources 按照酒店制度要求定期檢查員工儲(chǔ)物柜 Check all packages and passes of employees entering and leaving the building 檢查出入酒店員工的隨身攜帶物品 Carry out monthly fire inspections 每月進(jìn)行消防檢查 Maintain a good knowledge of the liquor act and criminal code 掌握有關(guān)治安管理處罰法 Prevent gambling on hotel premises ?禁止在酒店內(nèi)賭博行為??????????????????????????? Prevent Sabotage of hotel premises 禁止毀壞酒店設(shè)施的行為 Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended 確保所有未被使用的電源插座、冰箱、廚柜等的安全 Ensure no undesirables loiter in or around the hotel premises 確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed 確保裝卸區(qū)無障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) Coordinate functions with other security staff or Police and other government Securities and promote good will with them ??? 與其他保安人員或警方或政府其它安保部門協(xié)調(diào)工作，并與其建立良好關(guān)系 Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken 執(zhí)行酒店的各項(xiàng)規(guī)章制度，并向上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)及業(yè)務(wù)支持經(jīng)理提出改進(jìn)建議 Be correct, secure and courteous in handling any disciplinary or criminal case?????????? 正確、安全、禮貌地處理各類違規(guī)及犯罪案件 Be alert for any unusual packages, guests or vehicles and advise superior of same 對(duì)于異常的行李、客人或車輛保持高度警惕，并向上級(jí)領(lǐng)導(dǎo)匯報(bào)相關(guān)情況 Be thoroughly familiar of the property layout, design, entry and exit points 熟悉酒店布局、設(shè)計(jì)及出入口的情況 Make way by escorting VIPs and dignitaries when directed and direct traffic away from Lobby and other busy thorough fares 按照指示對(duì)酒店重要客人及重要官員提供護(hù)衛(wèi)，保證大堂及其他繁雜區(qū)域的正常秩序 Ensure that the safety control office is never left unattended 確保安全控制辦公室無缺崗情況 Provide escort duty for money transfers to the General Cashier’s office or bank as required 按照要求對(duì)酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護(hù)衛(wèi)

Job Responsibilities 崗位職責(zé) ·???????Assist with heavy packages, coats, suitcase, etc.??being alert to give assistance courteously and quickly, before having to be asked? ·???????主動(dòng)協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 ·???????Maintain a willingness to please attitude and give undivided attention to any approaching guest ·???????保持令人愉悅的態(tài)度并專心接待每位到來的客人。 ·???????Adhere to guest checking in and checking out procedures pertaining to baggage handling ·???????在與行李相關(guān)的問題上，遵守客人入住和退房工作程序。 ·???????Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members ·???????在正門處歡迎客人，按具體時(shí)間段向客人發(fā)出合適的問候，特別要注意?？秃蛻n悅會(huì)會(huì)員。 ·???????Assist arriving and departing guests by opening and closing car and taxi doors ·???????為來店和離店的客人開關(guān)汽車及出租車門。 ·???????Maintain a spotless Porte Cochere and Drive way ·???????保持車輛門道和車道的清潔。 ·???????Guide the guest to the Front Desk and wait behind the guest during the check-in.??Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.??Without delay, escort the guests accordingly. ·???????將客人引至前臺(tái)并在其辦理入住手續(xù)時(shí)在其身后等待。在看到前臺(tái)接待員的示意后上前從前臺(tái)接待員處取得房間號(hào)和房卡，然后立即護(hù)送客人至其房間。 ·???????Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ·???????熟悉酒店布局并記下護(hù)送客人的最佳路線。 ·???????Room the guest in accordance with hotel standards ·???????按照酒店標(biāo)準(zhǔn)為客人安排房間。 ·???????Be familiar with the lift workings and emergency stairs? ·???????熟悉電梯和疏散樓梯的使用。 ·???????Provide information to guests about the hotel facilities and services ·???????向客人提供關(guān)于酒店的設(shè)施和服務(wù)的信息。 ·???????Provide guest services and guidance ·???????向客人提供服務(wù)和引導(dǎo)。 ·???????Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests ·???????熟知并稱呼客人的名字，特別是對(duì)于?？秃烷L(zhǎng)包房的客人，并在客人經(jīng)過大廳時(shí)與其打招呼，隨時(shí)留意是否有可以為客人提供服務(wù)的情況出現(xiàn)。 ·???????Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning ·???????保持大廳的整潔，如果需要大清掃的話應(yīng)通知禮賓主管或行李領(lǐng)班。 ·???????Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty ·???????上班時(shí)要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 ·???????Help other employees in department, replacing them temporarily when necessary ·???????幫助部門內(nèi)其它員工，如有必要?jiǎng)t暫時(shí)代理他們的工作?。 ·???????Keep the baggage room clean and in order before going off duty on each shift ·???????每次交班前均保持行李室的整潔。 ·???????Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain ·???????當(dāng)報(bào)紙送到后進(jìn)行適當(dāng)整理，然后按行李領(lǐng)班的要求將其送至客人房間。 ·???????Use the Duty Log to document matters of importance ·???????使用工作日志來記錄重要事項(xiàng)。 ·???????Operate Communicates equipment ·???????操作通信設(shè)備。 ·???????Arrange transport and coordinate luggage ·???????負(fù)責(zé)安排交通并協(xié)調(diào)行李事宜。 ·???????Manage the key system securely? ·???????對(duì)鑰匙系統(tǒng)進(jìn)行安全管理。 Job Requirements 崗位要求 ·???????Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????Able to read and write English ·???????能夠讀寫英語

崗位職責(zé)： 1. 了解酒店年度、月度經(jīng)營(yíng)和銷售指標(biāo)及完成情況我（RevPAR、營(yíng)收、GOP、會(huì)員發(fā)展、成本與費(fèi)用控制），制定合理化銷售方案并努力完成； 2. 每日巡視酒店，做好酒店日常運(yùn)營(yíng)質(zhì)量管理工作，確保各部門工作有條不紊； 3. 查看酒店每日經(jīng)營(yíng)報(bào)表，了解經(jīng)營(yíng)趨勢(shì)，隨時(shí)關(guān)注酒店房態(tài)及流量，適時(shí)調(diào)控；了解價(jià)格策略與客源結(jié)構(gòu)，明確前臺(tái)每日銷售重點(diǎn)工作，完成酒店銷售計(jì)劃和經(jīng)營(yíng)指標(biāo)，確保酒店收益； 4. 與各銷售渠道保持溝通，及時(shí)處理合作中的各類問題； 5. 做好酒店風(fēng)險(xiǎn)防范，每日查看交接班記錄，復(fù)核前臺(tái)封包及各類表單； 6. 關(guān)注員工在崗狀況，做好客房清潔衛(wèi)生及硬件維護(hù)的檢查工作，每天抽查客房不少于5間； 7. 關(guān)注酒店能耗，根據(jù)酒店同期數(shù)據(jù)比、同城同類型酒店數(shù)據(jù)比，及時(shí)發(fā)現(xiàn)問題并制定相關(guān)措施； 8. 負(fù)責(zé)督導(dǎo)各部門負(fù)責(zé)人根據(jù)實(shí)際工作需求制定培訓(xùn)計(jì)劃并落實(shí)；協(xié)助做好酒店安全、消防培訓(xùn)、演習(xí)及管理工作； 9. 定期檢查酒店設(shè)施、設(shè)備和器材，做好維護(hù)，確保正常使用； 10. 負(fù)責(zé)前廳、客房、餐廳、廚房、工程等崗位的績(jī)效考核； 11. 關(guān)注每日員工餐質(zhì)量、關(guān)心員工生活； 12.完成領(lǐng)導(dǎo)安排的其他工作任務(wù)。 任職條件： 1.3年以上同崗位工作經(jīng)驗(yàn)； 2.熟知酒店產(chǎn)品結(jié)構(gòu)、服務(wù)規(guī)范、質(zhì)量標(biāo)準(zhǔn)和銷售系統(tǒng)并具有良好的溝通能力； 3.具有良好的管理、判斷、決策、創(chuàng)新、應(yīng)變、人際關(guān)系、分析及組織協(xié)調(diào)能力，協(xié)調(diào)各有關(guān)部門之間的合作關(guān)系； 4.在預(yù)測(cè)及預(yù)算方面有較強(qiáng)的財(cái)務(wù)能力，能根據(jù)掌握的數(shù)據(jù)和信息果斷地做出分析并制定策略； 5.具有較強(qiáng)的社會(huì)活動(dòng)能力，能對(duì)外界建立廣泛的業(yè)務(wù)網(wǎng)絡(luò)，熟悉主要客戶的基本狀況，同客戶保持良好的關(guān)系； 6.熟悉酒店各營(yíng)業(yè)部門的情況，掌握最新產(chǎn)品信息，掌握市場(chǎng)動(dòng)態(tài)。熟悉酒店經(jīng)營(yíng)策略和客人需求，了解競(jìng)爭(zhēng)酒店手段、價(jià)格規(guī)律、客戶狀態(tài)，善于做出應(yīng)變措施； 7.有較強(qiáng)的語言文字表達(dá)能力、電腦操作能力和行政事務(wù)處理能力； 8.可接受工作地點(diǎn)調(diào)配。

Mission 1: Ambassador for Université des Talents (UDT): marketing, implementing, creating, improving and communicating Club Med’s employee-development strategy across different platforms: · TRAINER: Facilitate training with excellence. Inspire them! · COORDINATOR: Coordinate technical trainings and talent development with main actors. · CONSULTANT: Facilitate & coach managers to assess · PERFORMANCE: Identify needs and deliver effective solutions. · ADMINISTRATOR: Validate, record, report training activity & results. Assure training & reporting meets UDT and compliance standards. Improve agility & efficiency of our administrative functions.   Mission 2: Improve guest hospitality experience at Club Med, through focus and priority on developing local talents to establish a solid hospitality platfrom in each resort.   Mission 3: Exemplary Ambassador aligned to Club Med’s Values, Management Principles, Upscale Service behaviors & Entrepreneurial Mindset.     JOB SUMMARY: · Responsible for developing, coordinating and implementing various Learning & Development training initiatives aligned to training content & tools. · Supporting and facilitating all GO-GE development initiatives as consultant to village operations at the BU & village levels. · Analyzes, develops, and improves training modules and tools. · Assesses performance issues - researches and proposes actions and/or alternatives. · Optimizes tools & procedures. · Coach Managers · Personally, facilitates and co-facilitates training programs. · Evaluates impact of training solutions. · Documents and reports training results. · Assures local training compliance. · Works with minimal supervision to complete established goals and objectives · Serves as primary contact for Consulting Village Trainer for training programs. Handles and discusses inquiries from trainees & managers about training programs & needs. · Deploys all aspects of high-potential development programs for local GE employees. · Creates/coordinates annual training plan for resort populations. · Plans, organizes, presents, and facilitates training programs for all resort populations. · Creates, manages, participates in and develops a wide variety of learning environments and activities to provide GO-GEs the opportunity to develop their potential and achieve their objectives. · Coaches & supports managers on performance & hospitality challenges. · Reviews, evaluates, modifies and improves existing and proposed training programs. Benchmarks for best practices. · Prepares training aids such as instructional material, handouts, learner workbooks, leader guides, visual aids & evaluation forms. · Prepares training sessions: schedules sessions & locations, coordinates logistics, contacts trainees and managers, sets-up classrooms. · Assures accurate documentation of training records & trainee attendance in Workday and other UDT reporting channels. · Assures local compliance with training & training-related requirements. · Participates collaboratively and professionally with other HR & UDT members to achieve team goals. · Assures effective two-way communication at all levels of responsibility. · Participates in HR and UDT meetings as appropriate. · Continually maintains, updates his/her facilitation & hospitality competencies. · All other duties as assigned.   PROFILE: 1.English (Mandatory) 2.Bachelors / BAC+3 degree in Education, HR Management or HR Development. 3.Experienced hospitality trainer with strong presentation & learner engagement skills. 4.Hospitality Team Management experience. bility to work autonomously in “consultant mode” with minimal supervision. 5.Ability to anticipate and initiate key training priorities aligned to individual development.