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  • 國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of?travellers?who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.? If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.?? ? The Commercial Director is responsible for the overall strategic management of the hotel by establishing effective working relationships with senior team members, in particular the General Manager, Director of Operations, Director of Finance and Director of Human Resources. This role provides support and advice to the General Manager in strategic planning and overall business goals relating to business development issues of the brand and the hotel, protecting and guarding corporate standards, brand integrity and hotel image.? ? What will I be doing??? As the Commercial Director, you will be responsible for performing the following tasks to the highest standards:? ? Assist the General Manager to complete all work related to revenue and marketing of the hotel, completing work assigned by the General Manager.? ? Responsible for the management of Sales, Banquet Sales, Revenue Management, Reservations, and Marketing Communications.? ? Lead the hotel business team to achieve relevant key indicators, including but not limited to managing the hotel's continued profitability, ensuring the hotel's revenue and profit, and guest satisfaction to meet or exceed the standard requirements.? ? Develop the hotel's annual / quarterly / monthly budget forecast and work plans, implementing them effectively.? ? Participate in developing and implementing hotel and departmental policies and regulations.? ? Develop marketing strategies and promotion plans to adjust to the market situation in real time.? ? Supervise and drive the progress and implementation of marketing plans.? ? Set clear objectives for business development, implement personal skill development, performance review trainings and other trainings.? ? Monitor and evaluate current initiated marketing activities and market dynamics.? ? Manage the internal operation of the department to ensure that the fixed assets and operational items of the department are well maintained.? ? Conduct regular market research and obtain information about competitors.? ? Set pricing strategies and sales targets for the hotel.? ? Manage special projects and other related businesses.? ? Ensure efficient use of departmental resources.? ? Manage human resources within the department, including selection of recruiters, training of department staff, team building, employee performance evaluation, etc.? ? Ensure that department staff are clear about the responsibilities assigned to them.? ? Take immediate corrective action when the interests of the department or hotel are jeopardized.? ? Manage customer relations and services, including customer needs, product and service knowledge, sales effectiveness, communication skills and customer feedback.? ? Manage departmental expenses and budgets.? ? Prepare a forecast of the department's monthly expenses and submit it to the hotel on the scheduled date.? ? Control departmental costs in accordance with hotel policies to avoid waste.? ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.? ? Ensure the filing of departmental documents and related information.? ? Maintain communication with all operating departments within the group to maximize sales opportunities.? ? Promote hotels in relevant industries at home and abroad.? ? Actively participate in sales activities initiated by Hilton.? ? Organize promotional trips for target markets.? ? Maintain good relationship and communication with target markets at home and abroad.? ? Ensure that all system related revenue data are accurate and in full compliance with Hilton international standards.? ? Respond to demands, adjust, and perform any reasonable tasks and additional responsibilities as directed by the hotel, industry and company.? ? Adhere to hotel safety policies, emergency rules and procedures.? ? Ensure employees fully understand and follow the contents of the employee handbook.? ? The department reserves the right to change or supplement the job description if necessary.? ? Perform any other reasonable duties assigned.? Qualifications - External What are we looking for?? A Commercial Director serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,?behaviours, skills, and values that follow:? ? Hospitality: Volunteer to provide unparalleled hospitality.? ? Integrity: Do what you should do all the time.? ? Leadership: Strive to be a leader in both your industry and your community.? ? Teamwork: Actively promote teamwork spirit in all work.? ? Ownership: take responsibility for your actions and make decisions.? ? Now: Operate with urgency and discipline.? ? Bachelor’s degree.? ? At least 5 years of relevant management experience in international hotel chains.? ? Good English and Chinese reading and writing skills.? ? Able to formulate and implement operating budgets and business plans.? ? Able to effectively market and position the brand at desired levels.? ? Able to manage the Sales department.? ? Able to assist the General Manager and Management in achieving the hotel's overall business objectives.? ? Knowledgeable of political, economic and social issues, and market trends.? ? Good communication, organizational and presentation skills.? ? Able to lead, guide and develop employees.? ? Knowledgeable of and able to deal with crisis.? ? What will it be like to work for Hilton?? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure?travellers?the finest in accommodations, service, amenities and value.?Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    【職位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任職要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 漳州 | 8年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 包吃包住
    • 雙休
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、負責酒店食品、飲品成本報告,控制食品、飲品營業(yè)成本控制。 2、檢查食品原材料采購供貨渠道、收貨程序以及原材料質量,掌握市場上原材料價格信息。 3、督促編制配餐卡,為制定銷售價格提供依據(jù)。編制餐飲銷售分析旬報,調整餐飲價,及時提供信息。 4、與各廚房餐廳酒吧溝通,提供成本信息,降低成本。 5、定期與采購部、餐飲部共同對市場價格進行調查、分析,更有效地控制進價。 6、負責編制每月飲食成本報告。 7、嚴格各種物品、食品、飲品的購入、驗收、入庫出庫等有關手續(xù)和標準。
  • 漳州 | 5年以上 | 本科
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 包吃包住
    • 雙休
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、全面負責管理酒店的所有項目財務運作業(yè)務。 2、對資金結算,業(yè)務的資金劃撥,進行審核監(jiān)督。 3、協(xié)調與代銷機構、托管銀行、資金結算銀行等外部機構以及酒店其他部門的業(yè)務往來。 4、負責酒店的資本運作,融資管理,完善酒店治理并加以推行實施。 5、配合高層工作,以及開展IPO工作。
  • 漳州 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 包吃包住
    • 雙休
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、確保餐廳政策和程序與品牌標準相符并得到貫徹和執(zhí)行。 2、根據(jù)員工需求制定和實施相關培訓計劃并對他們的學習情況做出評估。 3、在制定計劃及時發(fā)現(xiàn)和彌補服務標準上的不足加以彌補并在之后予以貫徹和執(zhí)行。 4、指導下屬的工作以確保相關政策和程序的執(zhí)行。 5、和廚房保持及時有效溝通。 6、幫助團隊成員指定培訓計劃。 7、協(xié)助餐廳經(jīng)理進行培訓。 8、保持并提升與下屬員工的良好工作氛圍和恰當?shù)墓ぷ麝P系。 9、嚴格執(zhí)行員工儀容儀表規(guī)范。 10、問候客人,解決客人提出的各種意見及問題,隨時保持銷售意識以增加收入。 11、在客人點單時向他們推薦餐廳的食品及飲料。 12、保持并不斷拓展與客人的良好關系。 13、和相關供應商訂貨以確保合理的庫存。 14、制定每周工作排班。 15、能在經(jīng)理不在時執(zhí)行經(jīng)理職責。 16、有能力完成所有工作以及經(jīng)理安排下來的工作。 17、能相應的對食品促銷等活動提出自己的合理化建議。 18、制定培訓計劃并實施。 19、豐富的食品飲料服務知識。 20、有靈巧的處理對客關系的技巧。 21、有相關的管理資質證書。
  • 漳州 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 包吃包住
    • 雙休
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、 制定和組織公司的公關計劃,實施公關活動; 2、策劃與組織實施產品訂貨會、新產品發(fā)布會以及行業(yè)展會的市場宣傳等公關活動; 3、協(xié)調公司各部門資源,樹立和提升公司行業(yè)知名度; 4、積極參加行業(yè)活動,了解與掌握市場信息,建立行業(yè)人際關系橋梁; 5、及時了解與媒體/合作方合作中遇到的各種問題并妥善解決; 【崗位要求】 1、5年以上公關從業(yè)經(jīng)驗,擁有一定酒店資源、媒體、人脈資源; 2、熟悉行業(yè)規(guī)則,對外公關經(jīng)驗豐富、有較好的危機處理能力; 3、擁有良好的項目推廣方案策劃、撰寫、執(zhí)行、落地能力; 4、形象氣質好,具有較強的商務談判技巧,人際溝通及語言表達能力;
  • 漳州 | 3年以上 | 中專
    • 年終獎
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 提供交通費
    • 公司產品福利
    • 崗前培訓
    • 銷售
    專業(yè)線廠家 | 50-99人
    • 投遞簡歷
    【職責內容】 職責說明: 1、負責拓展、維護所轄區(qū)域內的市場銷售網(wǎng)絡,負責開發(fā)加盟商、區(qū)域代理,貫徹與執(zhí)行公司銷售政策。  2、配合市場部門的品牌宣傳、廣告策劃以及市場銷售計劃,負責組織執(zhí)行所轄區(qū)域內的產品推廣、促銷活動,并及時匯總市場活動信息。 3、熟悉所轄區(qū)域市場情況,迅速掌握市場行情動態(tài),協(xié)助市場策劃部完成公司調研工作。 4、負責維護區(qū)域內客戶關系,積極開發(fā)加盟連鎖商,并與之建立緊密合作關系。 職位要求: 1、有3年以上化妝品市場開拓及客戶銷售工作經(jīng)驗,有網(wǎng)絡資源者優(yōu)先。 2、熟悉全國范圍內某區(qū)域的市場情況,具有獨立開拓市場能力。具備優(yōu)秀談判技巧和交際溝通能力。 3、高度責任心和敬業(yè)精神,能承受較大工作壓力。
  • 漳州 | 2年以上 | 中專
    • 年終獎
    • 節(jié)假日福利
    • 社保
    • 帶薪年假
    • 提供交通費
    • 公司產品福利
    • 崗前培訓
    • 銷售
    專業(yè)線廠家 | 50-99人
    • 投遞簡歷
    【職責內容】 職責說明: 1、負責拓展、維護所轄區(qū)域內的市場銷售網(wǎng)絡,負責開發(fā)加盟商、區(qū)域代理,貫徹與執(zhí)行公司銷售政策。  2、配合市場部門的品牌宣傳、廣告策劃以及市場銷售計劃,負責組織執(zhí)行所轄區(qū)域內的產品推廣、促銷活動,并及時匯總市場活動信息。 3、熟悉所轄區(qū)域市場情況,迅速掌握市場行情動態(tài),協(xié)助市場策劃部完成公司調研工作。 4、負責維護區(qū)域內客戶關系,積極開發(fā)加盟連鎖商,并與之建立緊密合作關系。 職位要求: 1、有3年以上化妝品市場開拓及客戶銷售工作經(jīng)驗,有網(wǎng)絡資源者優(yōu)先。 2、熟悉全國范圍內某區(qū)域的市場情況,具有獨立開拓市場能力。具備優(yōu)秀談判技巧和交際溝通能力。 3、高度責任心和敬業(yè)精神,能承受較大工作壓力。
  • 漳州 | 2年以上 | 大專 | 提供食宿
    • 員工生日禮物
    • 技能培訓
    • 崗位晉升
    • 人性化管理
    • 領導好
    • 五險齊全
    • 帥哥美女多
    • 食宿棒棒噠
    • 帶薪年假等
    • 年底雙薪
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、審核收入明細與賬單的一致情況,審核收入是否符合酒店要求,系統(tǒng)收入計提是否完整和正確。 2、梳理新的營業(yè)項目、營銷活動操作相關流程,關注怎樣防止漏洞,日審工作審核安排。 3、完成相關報表的編制工作;各部門績效審核;年度預算收入成本匯總編制。 【崗位要求】 1、大專及以上學歷,從事酒店收入稽核工作兩年及以上,熟悉會計電算化及酒店管理系統(tǒng)。 2、品德優(yōu)良,工作責任心強,并具備耐心、細致、快捷的工作能力,具有良好的溝通能力。 3、能夠全面掌握酒店收入稽核業(yè)務,具有一定的財務法律法規(guī)常識。
  • 全國 | 3年以上 | 本科
    • 五險一金
    • 帶薪年假
    • 人性化管理
    • 年度體檢
    • 員工活動豐富
    • 職業(yè)規(guī)劃清晰
    • 發(fā)展迅速
    • 管理規(guī)范
    • 節(jié)日禮物
    • 技能培訓
    國內高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    工作職責:? 1、結合公司業(yè)務發(fā)展需求,為公司尋找和篩選酒店管理輸出潛在項目和合作方;主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源,重點負責業(yè)務開發(fā)城市及周邊區(qū)域內渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場動向,制定項目拓展策略,定期提交年、季、月度的業(yè)績完成情況分析。 4、跟進合作項目,開展項目考察、項目分析、盡職調查、風險評估,進行市場調研分析,撰寫項目定位、策劃及實施方案并提出建議,為項目開發(fā)和運營管控提供決策支持。 5、實施開展酒店項目發(fā)展工作,包括項目接洽、業(yè)主溝通、項目調研、價值判斷、合同簽約跟進等,負責合作項目開發(fā)、洽談及合同簽訂工作,負責業(yè)主溝通工作和關系維護。 6、從簽約完成到開業(yè)前全程的跟進及內外協(xié)作,確保業(yè)務順暢開展;與業(yè)主方代表/投資人保持良好溝通。 任職資格:? 1、本科以上學歷優(yōu)先;? 2、豐富的酒店項目資源和人脈關系;? 3、熟悉酒店行業(yè),具備大型酒店集團/酒店管理公司項目拓展、業(yè)務發(fā)展崗位經(jīng)驗為佳;? 4、熟悉品牌管理輸出的工作流程及相關知識,熟知相關政策法規(guī);? 5、良好的表達能力、溝通協(xié)調能力、學習能力、執(zhí)行力,強烈的責任心和抗壓能力。
  • 客房部主管

    3.8千-4.5千
    漳州 | 2年以上 | 中專 | 提供食宿
    • 五險一金
    • 管理規(guī)范
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 員工生日禮物
    • 人性化管理
    • 包吃住
    • 年終獎金
    • 員工活動
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    1、監(jiān)督和檢查分配給客房和公共區(qū)域服務生的工作,按酒店和公司業(yè)務目標確保符合產品的質量標準,為酒店客人提供卓越的服務; 2、監(jiān)督客房部各項標準和工作程序的執(zhí)行:臥室、衛(wèi)生間、洗衣、清潔、布巾服務; 3、負責管理接班和交班工作,以確保交接班過程的有效進行; 4、檢查客房; 5、配合前臺滿足酒店和客人的要求; 6、協(xié)調特別項目(如參觀客房,除蟲,窗戶和地毯的清潔,客房供應量); 7、按要求完成庫存盤點工作。
  • 面點師

    6千-8千
    漳州 | 2年以上 | 學歷不限 | 提供食宿
    • 五險一金
    • 免費制服
    • 包吃包住
    • 績效獎勵
    • 工會福利
    • 投遞簡歷
    1、掌握點心及面包的制作技術,負責制作各種面點及配料,掌握各種點心的風味,能夠配合自助早餐各類面點供應。 2、負責內部日常所用原料的領用,協(xié)助制定采購計劃。 3、嚴格執(zhí)行食品衛(wèi)生法則,把好質量關,搞好本區(qū)域衛(wèi)生,要求工具清潔,擺放整齊。 4、掌握食品成本核算,協(xié)助廚師長制定點心部供應的面點及售價以及毛利率核算。 5、保證生產流程暢通,合理使用貨源,按季節(jié)定期更換花色品種,不斷改革更新,滿足客人要求。 6、合理使用原材料,降低成本以便酒店獲得最佳效益。
  • 全國 | 10年以上 | 本科 | 食宿面議
    • 五險一金
    • 補充商業(yè)保險
    • 帶薪年假
    • 技能培訓
    • 年度免費體檢
    • 每周下午茶
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred
  • 全國 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領導好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.
  • 漳州 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 包吃包住
    • 雙休
    國內高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責】 1、通過訓練領導和激發(fā)團隊員工。 2、考察團隊成員的訓練需求,積極地培訓員工, 讓員工保持水平一致, 參加培訓。 3、控制酒店員工的流失率。 4、作為團隊的導師,提高員工水平,促進他們完成所設立的目標。 5、確保員工手冊,相關勞動法,HR指南的一致性,如有違反,紀律處分。 6、根據(jù)酒店酒店PDR標準,進行1:1的面談,確保對每個員工的公平,為員工提供繼續(xù)發(fā)展的平臺。 7、及時更新員工檔案,掌握員工進步、成功和失敗的狀況,鼓勵更正。 8、為部門計劃和培訓高潛能成員,促進他們提高工作水平。 9、致力于酒店工作,為酒店發(fā)展提供建議,有創(chuàng)新精神,為顧客提供品質服務。 10、簡單易懂的訓練新員工,使其盡快達到勝任工作的最低標準,明白他的目標。 11、對雇用和解雇員工負責, 確定所有的位置都有合適的人選。確保部門成員的水平一致。 12、獲得并分析員工意見調查、客人滿意度調查和神秘客人調查的結果,與團隊分享并跟辦需要提高的地方。 13、為顧客提供熱情服務,讓他們有回家的感覺。 14、核對賓客完整的預定及詳細信息,確保付款方式安全有效。 15、將客人送至客房,介紹客房布局,確保行李及時寄存等。 16、采取必要行動,及時有效的處理顧客的不滿,適當?shù)臅r候告知賓客關系經(jīng)理回訪客人,確保客人對解決方法滿意。 17、維護顧客檔案和信息,確保有效的預定。 18、每日問候VIP客人,確保VIP客人的個性化服務待遇。 19、和銷售,預定和商業(yè)發(fā)展團隊共同為客人提供服務。 20、確保為會員顧客提供優(yōu)質專業(yè)的服務,發(fā)展客人加入會員。 21、按照客人的預定或喜好安排房間,控制房間。 22、確保賓客檔案信息及時錄入公安報告系統(tǒng)。 23、遵循酒店酒店品牌標準 24、掌握酒店酒店的基本概況 25、了解酒店周邊地區(qū)的最新信息,名勝,風景地等,為顧客提供方便。 26、確保前臺和其他部門間的溝通交流,特別是客房部,餐飲部 【崗位要求】 1、保持和供應商的良好關系。 2、保證向酒店內部和外部客人提供高質量的服務。 3、維護酒店設施設備的正常運轉。 4、保持工作環(huán)境整潔。 5、達到綠色酒店的要求。 6、編輯更新工作標準和程序。
  • 全國 | 5年以上 | 大專 | 食宿面議
    • 五險一金
    • 技能培訓
    • 人性化管理
    • 領導好
    • 包吃包住
    • 年底雙薪
    服務式公寓 | 2000人以上
    • 投遞簡歷
    崗位職責 1. 獨立負責單體公寓的日常經(jīng)營和運作,包括客房、前廳、工程、財務及采購等各項職能工作;2. 確保部門成本及各項費用,得以良好的控制,對公寓的經(jīng)營結果目標及各項滿意度負責; 3. 根據(jù)酒店的運營標準,隨時對房間和設施設備及各項物品進行檢查和更新;? 4. 制定部門的年度預算,并確保部門的經(jīng)營費用控制在預算之內;? 5. 負責與行政、供應商及外部人際關系的維護; 6. 協(xié)助完成公寓新項目開發(fā)及拓展任務;? 7. 協(xié)助完成部門人才培養(yǎng)。 任職條件 1.大專以上學歷,英語口語熟練。? 2.有5年以上同品牌星級酒店客房或前廳管理工作經(jīng)驗,客房管理背景優(yōu)先考慮。? 3.熟悉客房部專業(yè)知識,熟練使用電腦;有一定工工程經(jīng)驗,同時具備前廳部崗位工作經(jīng)驗。? 4.掌握熟悉酒店管理、服務流程和質量標準。? 5.具有組織協(xié)調能力、應變能力、適應能力、經(jīng)營能力以及文字表達能力。? 6.后續(xù)能接受全國以及海外外派。? 請注意:您的簡歷信息將會被我們轉發(fā)到我們的第三方招聘系統(tǒng)進行流程使用。我們會采用合理的安全措施來保護您的個人數(shù)據(jù)安全,如您繼續(xù)申請該職位,即表示您已知曉并認可我們的操作。
  • 全國 | 5年以上 | 大專
    • 五險一金
    • 帶薪年假
    • 獎勵機制
    • 晉升空間
    • 職業(yè)發(fā)展
    有限服務中檔酒店 | 100-499人
    • 投遞簡歷
    1.負責酒店項目調研分析,選址與評估,合作談判,配合項目籌建期的各項協(xié)調工作; 2.3年以上酒店開發(fā)經(jīng)驗,有較為亮眼的簽約履歷; 3.熟悉酒店開發(fā)流程,具備優(yōu)秀的工作協(xié)調能力; 4.熟悉酒店管理合同的條款內容,具有較為優(yōu)秀的溝通與談判能力。 5.對酒店設計、工程營建、日常運營也有一定的了解。 工作地點:華南、西南、西北、華東、華北、華中
  • 國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. ? The General Manager has the responsibility of the total performance of the property, implementing agreed Hilton strategies, ensuring the business has the correct focus to deliver the right level of profitability.?? This role leads a team of highly experienced senior executives including Director of Operations, Director of Finance, Director of Human Resources and the Commercial Director.? As a team, he / she will build and maintain a good public image for the hotel and achieve an 'esprit de corps' amongst team members. ? What will I be doing? As the General Manager, you will be responsible for performing the following tasks to the highest standards: Foster creativity and innovation within the team. Recognize Hilton's brand culture and live Hilton's values by example every day. Lead the hotel to achieve the key performance indicators, including but not limited to manage ongoing profitability of your hotel, ensuring earnings and revenue, team member and guest satisfaction targets are met and exceeded. Make annual / quarterly / monthly budget, forecast and work plan, implementing them effectively. Lead in all key property issues including capital projects, customer service, and refurbishment. Ensure all decisions are made in the best interest of the hotels and Hilton. Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property. Ensure that Hilton brand standards are fully implemented, and hotel comply with all regulatory requirements which include hygiene and safety standards. Lead in all aspects of business planning. Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton. Hold regular briefings and communication meetings with the HOD team, respond to audits to ensure continual improvement is achieved. Maintain good communication with the owner company periodically to ensure that it is aware of the hotel's operating conditions and it is satisfied with the hotel's operation. Perform all relevant requirements and tasks of Hilton. What are we looking for? A General Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Hospitality: You are passionate about delivering exceptional guest experiences. Integrity: Do the right thing, all the time. Leadership: Strive to be leader in our industry and in our communities. Teamwork: You are team player in everything you do. Ownership: You are owner of your actions and decisions. Now: You operate with a sense of urgency and discipline. College degree or equivalent. Hospitality / travel / leisure industry management professional. Minimum 1 year of experience in similar capacity with international chain hotels or 3-5 years as Director of Operations or Commercial Director working experience in international brand hotels. Strong proficiency in English and Chinese to meet business needs, with the ability to do some translations. Proficient in Microsoft Office. Resourceful, creative and maintain flexibility. ? What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全國 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 午餐補貼
    • 領導好
    • 包吃包住
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    職責描述: 1、負責公司酒店項目的業(yè)務拓展,完成新項目的尋找與開拓; 2、根據(jù)公司發(fā)展戰(zhàn)略,擴大公司的信息渠道,擴大項目在市場的占有率。積極通過各種渠道收集整理項目信息,安排項目信息整理,跟蹤項目,客戶回訪,挖掘潛在客戶資源; 3、負責新項目的SWOT分析與制作; 4、負責開發(fā)項目的獨立談判; 5、負責與中介機構的合作關系建立及協(xié)議簽署; 6、負責組織酒店項目分析會,根據(jù)各專業(yè)對項目評估結果,完成酒店項目計劃書、服務建議書; 7、負責與業(yè)主保持良好溝通,關注項目進度,及時反饋跟進。 任職要求: 1. 大專以上學歷,有豐富的商務拓展經(jīng)驗; 2、熟悉房地產市場或具備良好的酒店投資人人脈關系,有良好的社會關系、社會資源; 3、有項目獨立開發(fā)成功經(jīng)驗; 4、良好的溝通、人際交往能力,思路敏捷,敬業(yè)負責,吃苦耐勞,富有挑戰(zhàn)精神; 5、3年以上開發(fā)相關工作經(jīng)驗,能適應出差; 6、此崗位可以異地辦公。
  • 全國 | 10年以上 | 本科
    • 五險一金
    • 帶薪年假
    • 獎勵機制
    • 晉升空間
    • 職業(yè)發(fā)展
    有限服務中檔酒店 | 100-499人
    • 投遞簡歷
    崗位職責 1、 有藏區(qū)同樣崗位的工作經(jīng)驗。 2、全面負責酒店的經(jīng)營管理。 3、 建立、健全酒店的組織管理系統(tǒng),使之合理化、精簡化、高效化。 4、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 5、 負責制定酒店的經(jīng)營預算和決算,提出更新改造和投資計劃。 6、 落實酒店年度財務預算,向各部門下達年度工作指標。 7、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 8、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 9、 做好酒店機構設置、員工編制及重要人事變更。 10、 指導培訓工作,培養(yǎng)人才,提高整個酒店的服務質量和員工素質。 崗位要求 1、 本科以上學歷,相關管理專業(yè)。 2、 從事星級酒店工作10年以上,具有8年以上相關高層管理工作經(jīng)驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經(jīng)營團隊,事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。
  • 國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    【職位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任職要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
  • 全國 | 10年以上 | 大專 | 提供食宿
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 午餐補貼
    • 五險一金
    • 技能培訓
    • 節(jié)日禮物
    卓越雇主
    卓越雇主
    有限服務中檔酒店 | 1000-2000人
    • 投遞簡歷
    工作職責: 1、負責希爾頓歡朋酒店的前期籌備及后期運營管理工作; 2、指導銷售,參與制定酒店銷售預算,擬定酒店營銷計劃; 3、對于酒店的發(fā)展和營業(yè)額的提高提出可行性操作的建議,以最大的可能提高酒店贏利; 4、具有良好溝通,協(xié)調能力及服務意識; 5、熟悉中端及以上酒店運營管理,具有戰(zhàn)略制定與實施能力,以及敏銳的市場感知及客戶開發(fā)能力; 6、建立符合歡朋的團隊,有效的傳播歡朋精神。 任職資格: 1、32-42歲,男女不限; 2、3年中端及以上酒店總經(jīng)理管理經(jīng)驗或3年以上高星級總監(jiān)管理經(jīng)驗; 3、既往酒店RevPAR≥300,攜程點評≥4.8優(yōu)先; 4、工作穩(wěn)定,業(yè)績優(yōu)良,有過國際品牌酒店經(jīng)驗者優(yōu)先; 5、可接受全國派遣。 我們提供的福利與機會: 1.?按標準薪資繳納五險一金,集團提供個人標準商業(yè)醫(yī)療保險; 2.?希爾頓歡朋(中國)總經(jīng)理培訓賦能; 3.?歡朋快樂大學的高效能、全方位培育; 4.?“一梯兩線”的多維度晉升成長機制; 5.?入職滿一年享品牌標準帶薪年假、法定節(jié)假日; 6.?豐富的“歡朋快樂日”文化體驗活動; 7.?為總經(jīng)理提供專業(yè)高效、協(xié)同支持的后端團隊; 8.?快樂的工作氛圍,美好的歡朋體驗。
  • 全國 | 3年以上 | 大專
    • 五險一金
    • 帶薪年假
    • 人性化管理
    • 年度體檢
    • 員工活動豐富
    • 職業(yè)規(guī)劃清晰
    • 發(fā)展迅速
    • 管理規(guī)范
    • 節(jié)日禮物
    • 技能培訓
    國內高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    工作職責: 1.根據(jù)部門年度發(fā)展計劃,實施開展格蘭云天·閱品牌項目發(fā)展工作; 2.積極尋找社會優(yōu)質資源,拓展以全權委托管理為主的公司品牌連鎖發(fā)展業(yè)務; 3.進行項目實地調研,包括市場調查、信息搜集整理、專題研究、報告編寫等; 4.與各類發(fā)展渠道維系良好的合作關系; 5.完成部門宣傳營銷、客戶檔案管理、合同更新等日常工作; 6.完成品牌事業(yè)部總經(jīng)理交辦的其他工作。 任職資格: 1.男女不限、年齡25-40周歲; 2.大學??埔陨蠈W歷; 3.具有一定酒店開發(fā)工作經(jīng)驗或2年以上中端品牌酒店運營工作經(jīng)驗的優(yōu)先;具有酒店行業(yè)資歷或資源;帶項目入職的條件可適當放寬。 4.出色的人際交往能力,具有一定的社會關系資源; 5.求知欲強,具有良好的學習能力、書面寫作能力。
  • 全國 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領導好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    職位簡介 作為總經(jīng)理,您將負責酒店的日常管理,把控運營和方向,最大限度提高銷售額和收入,提升財務回報,增強賓客體驗,確保營運安全。您將引領團隊成員發(fā)展,推行品牌標準,打造酒店及品牌在當?shù)氐闹?,并有效管理業(yè)主關系和合作伙伴關系。 您的日常工作 員工團隊 制定與酒店服務理念相一致的計劃和措施,增強團隊融入度 制定、實施和監(jiān)督團隊成員繼任計劃,培養(yǎng)后備力量 為團隊成員制定績效和發(fā)展目標,并提供指導、輔導和定期反饋,以提高績效表現(xiàn) 根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關的行動 有效管理業(yè)主關系和合作伙伴關系,包括所有關鍵利益相關者 賓客體驗 遵守品牌標準和服務標準,履行品牌大使職責 推動客人滿意度目標的實現(xiàn) 與同事和酒店團隊成員合作,建立并實施滿足或超越賓客期望的服務和計劃 積極與客人溝通——詢問客人反饋意見并跟進,建立良好客戶關系 財務回報 制定酒店年度資金計劃、現(xiàn)金流計劃以及市場營銷方案。 分析財務狀況,提高酒店收入、未來盈利能力,實現(xiàn)投資回報率最大化 利用分銷渠道和技術平臺促進收入,盡可能擴大市場份額 負責酒店資金計劃和資產管理工作,與業(yè)主協(xié)作,保持或提高酒店的市場領先地位 企業(yè)責任 為客人及團隊成員提供安心可靠的環(huán)境,保障酒店資產安全 作為公共關系代表,提高酒店和品牌在本地市場的認知度 推動團隊成員積極參與社區(qū)組織、活動和商業(yè)業(yè)務 制定并實施環(huán)保行動計劃,采取措施減少酒店的碳足跡 我們對您的要求???????????? 酒店管理、工商管理專業(yè)學士學位/ 高等教育資格或同等學歷 5~10年酒店管理經(jīng)驗,或教育背景加工作經(jīng)驗達到同等水平 所需經(jīng)驗可能因酒店規(guī)模和業(yè)務復雜程度而異 能說流利的中文,能使用英文作為工作語言
  • 全國 | 5年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領導好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    智選假日酒店總經(jīng)理優(yōu)才計劃項目介紹: 我們幫助未來智選假日總經(jīng)理人才從優(yōu)秀領導者身上學習工作方式和品牌文化,配合完善的導師計劃和系統(tǒng)的發(fā)展規(guī)劃,在3.5個月項目期中快速成長。精心選擇的帶教總經(jīng)理(導師)將參與制定方案,為最大化發(fā)掘領導潛力,提供鍛煉機會和挑戰(zhàn)。在培訓、自我能力提高及評估之后將有機會成為智選假日總經(jīng)理。 職位資格及技能要求: - 具備國際酒店品牌部門總監(jiān)級別經(jīng)驗、或國內酒店品牌總經(jīng)理經(jīng)驗 - 熟悉中端及以上酒店運營管理模式,在以往酒店業(yè)績做出過卓越貢獻.。 - 良好的運營管理,財務,銷售、營銷與收益優(yōu)化優(yōu)秀的溝通協(xié)調和服務意識及較強的執(zhí)行力。
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