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? Arrange appointments and meetings for the General Manager, record in the calendar/diary and ensure the General Manager has the appropriate documentation for each appointment. 為總經理安排會議及預約，記錄在工作日記中，確?？偨浝硎褂谜_的文件。 ? Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.? 按要求參加部門經理會議和行政會議等并作會議紀要。 ?Accurately record meetings and promptly distribute the minutes to relevant personnel. 正確記錄會議并及時傳送到相關人員。 ???Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns and follow through resolutions. 接待來訪者和客人。在總經理不在時回答客人的問題、幫助客人排憂解難。 ??Arrange room and restaurant reservations for VIP guests/personnel if requested. 為重要客人預定房間及訂餐。 ??Arrange the itinerary for the General Manager's business trips in accordance with the requirements. 按要求為總經理的商務旅行安排行程。 ???Arrange and coordinate the general manager's schedule and remind him/her in time. 安排協調總經理日程并及時提醒。 ??Assist General Manager in compiling guest data to be used for service quality improvement. 協助總經理編緝客人資料以備提高對客服務質量。 ??Assess priorities of work and, wherever possible, assist in organizing General Manager's priorities..? 根據各項工作任務的重要性幫助總經理安排工作。 ??Answer telephones in the Executive Office as and when required. 接聽行政辦公室的電話。 ??Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents. ?協助總經理處理酒店相關公函文件，例如業(yè)主報告，員工感謝信，投訴信或其它商務文件。 ??File and record all business documents as required. 按照要求記錄并存檔所有商務文件。 ??Check documents submitted by departments and record when use the stamp. 整改各部門提交的簽批文件，須蓋公章的要做好公章使用臺賬。 ? Assist with translations, verbal and written. 協助口頭及筆頭翻譯。

工作主要內容： 1、協助副總裁跟蹤并督促各分子公司工作計劃和具體行動措施的執(zhí)行情況； 2、負責了解、收集和分析各分子公司有關運營、管理各方面動態(tài)情況，為副總裁決策提供依據； 3、負責副總裁辦起草信函、演講稿、報告、翻譯等各類綜合性文件及重要公文處理、下發(fā)及跟蹤督辦； 4、負責副總裁辦各類會議的組織、召集、會議紀要的撰寫歸檔以及會議事項的督辦、跟蹤； 5、負責接待副總裁辦來訪的上級領導、重要客戶、貴賓接待，做好接待工作； 6、負責做好副總裁的服務，掌握副總裁的日程安排，為副總裁接見訪客做好預約工作； 7、負責及時協調副總裁與集團總部各部門、各分子公司協作關系、確?？v向、橫向聯系暢通； 8、協助副總裁處理外部公共關系，參與公司大型公關活動的策劃、安排、接待工作； 9、跟蹤各分子公司經營目標達成情況，提供分析意見及改進建議； 10、完成副總裁交辦的其他工作任務； 任職要求： 1、年齡22—25歲，男身高175cm以上，女身高165cm以上，形象氣質俱佳； 2、大學本科學歷，英語專八資質， 一年以上總經理助理或同崗位工作經驗， 3、具有優(yōu)秀的公文撰寫能力、熟練使用WORD\EXCEL\PPT的辦公軟件、三年以上C2以上駕駛經驗；具有良好的溝通協調能力和人際關系處理能力；具有較強的抗壓能力和承擔風險意識，能夠接受出差及加班；熟悉國家、地方的行政、安全法律法規(guī)。 4、性格穩(wěn)重、理智型；工作嚴謹、敬業(yè)、責任心強；工作態(tài)度積極樂觀、具有團隊合作精神。

【職責內容】 工作內容：收銀買單，數據整理和回訪，工作重點接待服務號每一位進店的顧客 職位要求：有責任心，熱情開朗，服務意識強，有餐飲或者酒店經驗優(yōu)先 工作時間 ：10個小時 鎮(zhèn)江吾悅，大市口附近

主要職責 Main Duties ? ? 行政 Administration ? §? 確保維護一個有組織的、及時更新的人事記錄檔案系統。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當地的法律。 Ensures all employment practices are in keeping with local legislation. §? 確保對于員工的檔案資料進行及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀錄錄入人力資源系統。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據人事經理所指派的任務，與當地的勞資機構緊密協調合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備員工離職及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協助檢查員工餐廳的食品質量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護各種手冊及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協助檢查以確保所有員工設施能夠按照標準得到維護，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協助完成新員工的錄用、登記，在適當的時間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請，不論通過還是拒絕都能在兩周之內給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關學術機構及酒店專業(yè)學校保持緊密地聯系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產力管理 Payroll and Productivity Management ? §? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術和新設備的使用，“靈活處理工作”的同時提高生產力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關產業(yè)關系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當地社團保持緊密并專業(yè)的聯系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當的行為及方法提供專業(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價值觀及行為標準有效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協助管理員工認知計劃。 Assists with the coordination of the associate recognition programmes. §? 協調并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產品知識、當前推廣、政策改變的最新了解及保持高效的內部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關于員工及行業(yè)關系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協助人事經理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協助管理酒店的相關測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties ? ? 行政 Administration ? §? 確保維護一個有組織的、及時更新的人事記錄檔案系統。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保所有員工的行為都能符合當地的法律。 Ensures all employment practices are in keeping with local legislation. §? 確保對于員工的檔案資料進行及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 確保人事紀錄錄入人力資源系統。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 根據人事經理所指派的任務，與當地的勞資機構緊密協調合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備員工離職及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner.?? §? 協助檢查員工餐廳的食品質量及衛(wèi)生狀況。 Assists in checking the food quality and cleanliness of the Associate Restaurant. §? 維護各種手冊及電子人事檔案以確保所有所需記錄的正確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. §? 協助檢查以確保所有員工設施能夠按照標準得到維護，例如員工更衣柜、員工餐廳、員工宿舍以及員工吸煙區(qū)。 Assists by checking to ensure all associate facilities are maintained within standards, i.e. Associate lockers, Associate Restaurant, Associate Dormitory and Associate smoking area. ? ? 錄用及遴選 Recruitment and Selection ? §? 協助完成新員工的錄用、登記，在適當的時間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保查閱所有的求職申請，不論通過還是拒絕都能在兩周之內給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與相關學術機構及酒店專業(yè)學校保持緊密地聯系。 Maintains close relationship with academic institutions and hotel schools. ? ? 薪資與生產力管理 Payroll and Productivity Management ? §? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術和新設備的使用，“靈活處理工作”的同時提高生產力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 相關產業(yè)關系的維持 Industrial Relations ? §? 確保與酒店的管理層、員工、其他酒店、政府官員及當地社團保持緊密并專業(yè)的聯系。 Ensures close and professional relationships are established and maintained between management, associates, other hotels, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當的行為及方法提供專業(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將核心價值觀及行為標準有效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協助管理員工認知計劃。 Assists with the coordination of the associate recognition programmes. §? 協調并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 人員管理 People Management ? §? 發(fā)展及協助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產品知識、當前推廣、政策改變的最新了解及保持高效的內部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關于員工及行業(yè)關系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協助人事經理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協助管理酒店的相關測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.

主要職責 Main Duties ?? 行政管理 Administration ? §? 確保信息系統部全部辦公設備及耗材完好可用。 Ensures the availability of any stationery or consumables required by any I.S. systems. ? 對客服務 Customer Service ? §? 提供高水平的專業(yè)技能，禮貌、熱情、周到地服務于其他員工（內部客人）和部門的訪客。 Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division. §? 遇到客人和同事投訴或反映問題時要禮貌地詢問情況，如果不能立刻解決，要及時跟進并反饋進展情況。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. §? 積極與客人和同事保持良好的工作關系。 Maintains positive guest and colleague interactions with good working relationships. ? 財務管理 Financial ? §? 確保工作成果達到凱悅設置的標準規(guī)格，并和凱悅國際信息操作手冊保持一致。 Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual. §? 確保使用新的技術和設備，提高工作效率的同時簡化工序。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. ? 營運管理 Operational ? §? 檢查每日系統運作工作，并將發(fā)生的異常報告給信息系統部副經理。 To be involved in daily audit work on operation and to advice the Assistant Information Systems Manager for any abnormal happenings. §? 協助授權用戶操作酒店的信息系統硬件，各種各樣的電子元件，并幫助他們使用個人電腦。 To assist authorized users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers. §? 確保所有信息系統設備的預防性維護執(zhí)行適當。 To ensure that preventive maintenance required by any I.S. equipment in the hotel is carried out appropriately. §? 系統或者機器零件出問題時及時協調、修理，或將之送供應商返修。 To coordinate the timely repair and return to service of any faulty systems or items of equipment. §? 檢查已建立的程序的執(zhí)行情況，確保所有信息系統的數據備份。 To check on the established procedures to ensure the backup of data in any I.S. system. §? 無論是軟件還是硬件產生故障時，重新建立數據系統。 To assist to rebuild data corrupted by either hardware or software faults. §? 安排夜審工作及其他規(guī)律性的系統處理報告。 To arrange the distribution of Night Audit and other regularly system produced reports. ? 人事管理 Personnel ? §? 支持人本思想的落實，示范并加強凱悅價值觀和文化特征。 Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. §? 完全理解并遵循員工守則和規(guī)范。 Have a complete understanding of and adhere to associate rules and regulations. §? 遵守所有酒店、公司及地方法規(guī)，以及酒店政策和程序中與防火、危害和安全相關的部分。 Follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. §? 協助反饋員工問卷抽查的結果，確保其做出了相關改變。 Assists to feedback the results of the Associate Opinion Survey and to ensure that the relevant changes are implemented. ? 其他職責 Other Duties ? §? 確保高標準的個人形象和修養(yǎng)。 Ensures high standards of personal presentation and grooming. §? 在任何時間表現負責的管理和行為，以積極的形象代表酒店管理團隊及凱悅國際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. §? 根據行業(yè)、公司和酒店對信息系統部的指引回應需求做出改變。 Responds to changes in the Information Systems function as dictated by the industry, company and hotel. §? 閱讀并完全理解酒店的員工手冊，遵守酒店相關的規(guī)章制度，尤其是與火災、衛(wèi)生、健康和安全有關的政策和程序。 Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. §? 按要求出席培訓課程和會議。 Attends all training and meetings as required. §? 執(zhí)行任何合理的任務及額外職責。 Carries out any other reasonable duties and responsibilities as assigned.

【崗位職責】 1、負責酒店各部門的人員招聘工作，發(fā)布招聘信息，篩選簡歷，安排面試，協助辦理新員工入職手續(xù)（如簽訂勞動合同、錄入員工信息等）； 2、協助完善酒店人力資源相關制度，確保符合勞動法規(guī)及公司政策； 3、負責新員工入職培訓及員工檔案管理，確保信息準確、完整； 4、協助處理員工關系，包括員工溝通、問題協調及離職面談； 5、確保員工工資、獎金，確保按時發(fā)放。 6、辦理社保、公積金等增減員及相關手續(xù)。 7、統計考勤數據，作為薪酬計算的依據。 8、辦理辦理員工離職、調崗、轉正等手續(xù)，整理相關檔案，登記好各類員工信息表單。 9、參與酒店內部績效考核及薪酬福利相關事務的輔助工作； 10、完成上級交辦的其他人力資源相關工作。 【崗位要求】 1、對人力資源工作有熱情，愿意在酒店行業(yè)長期發(fā)展； 2、具備良好的溝通能力及團隊協作精神，能高效處理多任務； 3、熟悉辦公軟件（Word、Excel、PPT等）的基本操作； 4、工作細致耐心，具備較強的責任心和抗壓能力； 5、有酒店行業(yè)或人力資源相關經驗者優(yōu)先，無經驗者可接受培訓上崗。

主要負責酒店人員招聘 主要職責 Main Duties ? ? 行政 Administration ? §? 確保維持一個有序的、及時更新的人事記錄系統。 Ensures that an organised, up-to-date filing system is maintained for all personnel records. §? 確保每一個員工的錄用程序都符合當地的法律。 Ensures all employment practices are in keeping with local legislation. §? 確保對于員工檔案及時并保密地管理。 Ensures the timely and confidential management of associate data. §? 將員工信息錄入人力資源系統。 Enters Personnel records into the HR System. §? 確保在員工申請工傷的過程中各種文件恰當使用。 Ensuring proper documentation for the process of associate work accidents claim. §? 對于人事經理指派的任務，與當地的勞資機構緊密協調合作。 Liaises with the local Labour authority for all related matters as assigned by the Personnel Manager. §? 按時準備出勤及曠工報表。 Preparation of turnover and absenteeism reports in a timely manner. §? 檢查外包人員考勤。 Check the attendance of outsourcing staff. §? 維護各種手冊及電子人事信息檔案以確保所有所需記錄的準確性。 Maintains manual and electronic personnel files, ensuring that required record keeping is accurate. ? ? 面試及遴選 Recruitment and Selection ? §? 協助完成新員工的錄用、登記，在適當的時間安排面試的事宜。 Assists in the recruitment process by handling enquiries, registration and arranging interview at appropriate time. §? 維護所有的應聘要求以便從中選擇合適的人選。 Maintains all applications, screens and interviews applicants suitable for positions §? 確保所有的求職申請，不論通過還是拒絕都能在兩周之內給予回復。 Ensures that all applications are reviewed and that acknowledgment/ reject letters are sent out 2 weeks from date of receipt. §? 協助準備酒店的招聘資料，使其能夠加強宣傳本酒店的特性和表達專業(yè)的企業(yè)形象。 Assists in the preparation of recruitment advertisements that reinforces the corporate identity and projects a professional image. §? 與學術機構及酒店專業(yè)學校保持緊密的聯系。 Maintains close relationship with academic institutions and hotel schools. §? 為國外的應聘者準備簽證所需的相關文件。 Prepares the documentation process for visa applications for foreign nationals. ? ? 行業(yè)/員工關系 Industrial/ Associate Relations ? §? 確保與酒店的管理層、員工、政府機關、地方團體保持專業(yè)并緊密地聯系。 Ensures close and professional relationships are established and maintained between management, associates, government officials and the local community. §? 確保長期公平的管理員工不滿及行為不端，為糾正不恰當的行為及方法提供專業(yè)的意見及指導。 Ensures consistent and fair Grievance handling and Misconduct management, providing professional counselling and coaching to correct inappropriate behaviours. ? ? 員工溝通 Associate Communications ? §? 將指導原則及核心價值高效地傳達給所有層級的員工。 Effectively communicates core values and behavioural standards to all levels of associates. §? 協助完成對于員工認知計劃的協調工作。 Assists with the coordination of the associate recognition programmes. §? 協調并安排與辭職員工的訪談。 Co-ordinates and arranges outgoing associates for Exit Interview. ? ? 薪資與生產力管理 Payroll & Productivity Management ? §? 關注改進生產力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設備的優(yōu)化部署和高效能。 Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment. §? 確保新技術和新設備的使用，“靈活處理工作”的同時提高生產力。 Ensures new technology & equipment are embraced, improving productivity whilst taking work out of the system. §? 確?？记谟涗浤軌虬凑占榷ǖ恼吆统绦蜻M行檢查。 Ensures Attendance Record check is being carried out according to the Policies & Procedures. ? ? 人員管理 People Management ? §? 發(fā)展及協助針對提高技能和知識的培訓活動。 Assists with training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associates have a complete understanding of Rules & Regulations, and that behaviour complies. §? 監(jiān)督員工士氣并提供工作表現及發(fā)展的反饋。 Monitors associate morale and provides mechanism for performance feedback and development. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectively communicates guiding principles and core values to all levels of associates. ? ? 總則 General ? §? 確保所有員工始終提供禮貌和專業(yè)的服務。 Ensures all associates provide courteous and professional service at all times. §? 確保所有員工對酒店產品知識、當前推廣、政策改變的最新了解及保持高效的內部溝通。 Ensures all associates maintain up-to-date awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。 Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found. §? 了解關于員工及行業(yè)關系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health & safety. §? 協助人事經理按時準備人力資源及人事報表。 Assists the Personnel Manager in preparing the Human Resources Report and Manning Report on a timely manner. §? 協助管理酒店的相關測評及評估。 Assists with the management of the Hotel Evaluation and Appraisal processes. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當的反饋。 Is actively involved in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation & grooming. §? 與客人和同事保持基于良好工作關系的接觸。 Maintains positive guest and colleague interactions with good working relationships. §? 確保并實施對于辦公室的保密性工作。 Ensures and practices the utmost protection of office’s confidentiality. §? 根據酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。 Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.