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Work closely with Restaurant Service Leader in maximizing seats and sales 在餐廳營(yíng)業(yè)高峰期時(shí)和餐廳服務(wù)人員共同進(jìn)行服務(wù)。 OUR PEOPLE 員工團(tuán)隊(duì) Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards 確保在開(kāi)始營(yíng)業(yè)前餐廳準(zhǔn)備就緒，侍應(yīng)生和餐桌服務(wù)員都遵守開(kāi)始營(yíng)業(yè)規(guī)范。 Attends and participates in daily briefings and outlet meeting 參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。 Attends and participates in training sessions as schedule 參加和參與計(jì)劃好的培訓(xùn)課程。 Take telephone bookings and document in the Reservation book according to restaurant standards 接聽(tīng)電話訂位并按餐廳的規(guī)范在預(yù)訂冊(cè)上記錄 Train wait staff in hostess standards 按領(lǐng)位員的標(biāo)準(zhǔn)培訓(xùn)員工。 Assist with food and beverage service 協(xié)助飲料服務(wù)。 Ensure all menus, promotional tent card and poster in good condition and clean 確保所有的菜單、桌卡以及海報(bào)保持清潔干凈整潔。 Ensure guests reading material is clean, updated and in good condition 確保客讀用品隨時(shí)保持更新整潔干凈。 Ensure children toys, books and crayon is clean and in good condition 確保兒童玩具、書(shū)籍保持清潔干凈整齊。 GUEST EXPERIENCE 賓客體驗(yàn) Ensure restaurant operating equipment is clean and in working order 確保餐廳運(yùn)營(yíng)設(shè)備的清潔并正常工作。 Welcoming guests to the restaurant with a smile, apply standard greeting by using the Restaurant name 迎客人光臨餐廳隨時(shí)保持微笑并且使用餐廳的名稱(chēng)。 Inquiring reservation and lead in a warm and welcoming manner 詢(xún)問(wèn)客人是否有預(yù)訂，如有預(yù)定在預(yù)訂冊(cè)上做記錄。 Create a reservation for guests with dining preferences in the reservation book 為客人登記預(yù)訂并注有用餐喜好，如客人沒(méi)有預(yù)訂則在預(yù)訂冊(cè)上記錄。 Being attentive to guest requests 周到的滿(mǎn)足客人要求。 Escort guests to their preferred table or reserved table and seat guests according to restaurant standards 陪同客人前往喜歡的餐臺(tái)或預(yù)訂的餐臺(tái)，按餐廳標(biāo)準(zhǔn)安排客人就坐。 Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Restaurant Team Leader / Restaurant Manager 周到的為客人服務(wù)，并盡可能解決客人的投訴，向上級(jí)領(lǐng)到報(bào)告所有事件。 Maintain detailed knowledge of menu, including daily specials and promotion 對(duì)菜單有具體的了解，包括每日特價(jià)。 Ensure tables are cleared, no wobbly and pre-set neatly 確保迅速且高效的清理餐桌。 RESPONSIBLE BUSINESS 企業(yè)責(zé)任 Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy 按照酒店的規(guī)定保持工服和個(gè)人儀表的高標(biāo)準(zhǔn)。 Maintain responsibility of cleanliness of hostess stations 保持迎賓臺(tái)的清潔。 Maintain responsibility of cleanliness of all menus and drink menus 保持所有菜單和飲料單的清潔。 Maintain current information on all general activities of the hotel 了解當(dāng)前酒店所有的活動(dòng)。 Participate positively in local communities’ activities. 積極參與本地社區(qū)活動(dòng)。 Ensure to obey the relevant local labour laws and hotel policy & procedure. 確保遵守相關(guān)勞工法規(guī)及酒店或公司的政策與流程。 Assist to investigating and research guest bad comments and complaints, find out the truth and the potential risk in time, solved the problems through various employee relations project. Serious problems report to superior in time. 對(duì)工作中發(fā)生的所有問(wèn)題進(jìn)行調(diào)查和研究，了解事實(shí)情況，及時(shí)發(fā)現(xiàn)對(duì)酒店或公司可能造成的潛在風(fēng)險(xiǎn)，并通過(guò)各類(lèi)員工關(guān)系項(xiàng)目來(lái)促進(jìn)問(wèn)題的解決。在遭遇重大問(wèn)題時(shí)及時(shí)向上級(jí)匯報(bào)。