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通過確定合適的供應商，從而協(xié)助賓客進行特殊安排或滿足服務要求（如交通、預訂、干洗）。對賓客的特殊要求做出及時回應，并持續(xù)跟進以確保滿意。不斷收集和總結周邊設施的信息，并為賓客提供酒店和周邊設施的信息，包括特別的活動?；卮鹩涗洸⑻幚硭匈e客的電話、留言、要求、問題或顧慮。必要時聯(lián)系相應的個人或部門（如行李員、客房部）來解決客人來電提出要求或問題。檢查輪班日志/每日備忘，并在日志中記錄相關信息。確保前一天的所有未解決的請求得到優(yōu)先處理并得到解決。監(jiān)督庫存和訂購一般辦公用品。報告任何維修問題、安全隱患、事故或傷害。

回答并記錄處理所有賓客的需求。通過電話、電子郵件、網(wǎng)絡聊天和移動通訊設備回答、記錄和處理所有客人的要求、問題或關切點。操作使用話務臺，處理賓客要求的叫醒電話，并將電話轉接至相應的分機。準確地接收、記錄和轉發(fā)消息。將所有賓客的需求或問題記錄在系統(tǒng)上，并通知相應的個人或部門（如行李員、客房部），并跟進事件，確?？腿说男枨蟮玫綕M意的解決。向賓客介紹有關房間特點的信息，酒店設施和當?shù)赜腥さ膮^(qū)域的信息。操作處理客房送餐訂單，回答有關菜單內(nèi)容選擇的問題，并在點餐系統(tǒng)中記錄點單信息。協(xié)助賓客上網(wǎng)及客房娛樂設施。

Respond toguest requests for special arrangements or services (e.g., transportation,reservations, dry cleaning) by making arrangements or identifying appropriateproviders. Respond to special requests from guests with unique needs and followup to ensure satisfaction. Supply guests with directions and informationregarding property amenities, services, and hours of operation, and local areasof interest and activities. Contact appropriate individual or department (e.g.,Bell person, Housekeeping) as necessary to resolve guest call, request, orproblem. Review shift logs/daily memo books and document pertinent informationin logbooks. Ensure that any outstanding requests from the previous day receivepriority and are resolved. Monitor club lounge for seating availability,service, safety, and well-being of guests. 通過安排或確定合適的服務人員來回應處理客人的特殊安排或服務要求（如交通、預訂、干洗服務）。對客人的特殊要求做出回應，并跟進以確保滿意。為客人提供關于酒店設施、服務和運營時間的介紹和信息，以及當?shù)爻錆M趣意景點和活動。必要時聯(lián)系相應的個人或部門（如：行李員、客房部）來解決客人的來電、需求或問題。檢查輪班日志/每日備忘錄，并在日志中記錄相關信息。確保前一天的所有未解決的請求得到優(yōu)先處理并得到解決。實時關注行政酒廊的座位供應、服務、安全和客人體驗感。

Responsiblefor all front office functions and staff.?Areas of responsibility include Bell Staff, Switchboard Operations,Guest Services/Front Desk and Retail/Gift Shop, as applicable.? As a department head, directs and works withmanagers and employees to successfully execute all front office operations,including guest arrival and departure procedures.? Strives to continually improve guest and employeesatisfaction and maximize the financial performance of the department.

Respond toguest requests for special arrangements or services (e.g., transportation,reservations, dry cleaning) by making arrangements or identifying appropriateproviders. Respond to special requests from guests with unique needs and followup to ensure satisfaction. Supply guests with directions and informationregarding property amenities, services, and hours of operation, and local areasof interest and activities. Contact appropriate individual or department (e.g.,Bell person, Housekeeping) as necessary to resolve guest call, request, orproblem. Review shift logs/daily memo books and document pertinent informationin logbooks. Ensure that any outstanding requests from the previous day receivepriority and are resolved. Monitor club lounge for seating availability,service, safety, and well-being of guests. 通過安排或確定合適的服務人員來回應處理客人的特殊安排或服務要求（如交通、預訂、干洗服務）。對客人的特殊要求做出回應，并跟進以確保滿意。為客人提供關于酒店設施、服務和運營時間的介紹和信息，以及當?shù)爻錆M趣意景點和活動。必要時聯(lián)系相應的個人或部門（如：行李員、客房部）來解決客人的來電、需求或問題。檢查輪班日志/每日備忘錄，并在日志中記錄相關信息。確保前一天的所有未解決的請求得到優(yōu)先處理并得到解決。實時關注行政酒廊的座位供應、服務、安全和客人體驗感。

Process allguest check-ins, check-outs, room assignments, and room change/late check-outrequests. Secure payment; activate/reissue room keys. Ensure rates match marketcodes, document exceptions. Verify/adjust billing for guests. Communicate toappropriate staff when guests are waiting for an available room. Advise guestof messages. Clear departures in computer system. Coordinate with Housekeepingto track room status and guest concerns. File guest paperwork or documentation.Operate telephone switchboard station. Run and check daily reports, contingencylists, and credit card authorization reports. Supply guests with directions andinformation. Answer, record, and process all guest calls, requests, questions,or concerns; follow up to ensure each has been met to guests’ satisfaction.Arrange transportation for guests/visitors.?Count and secure bank at beginning and end of shift. Cash-guests'checks, process all payment types, vouchers, paid-outs, charges, and providechange. Notify Loss Prevention/Security of any reports of theft. 處理所有賓客入住，退房，房間分配以及房間消費、延遲退房、支付方式、制作房卡等需求。確保價格符合市場代碼。檢查核對賓客消費賬目。當賓客在等待未打掃的房間時，與相關人員密切溝通盡快清理房間。處理并傳達賓客留言，確認賓客離店時間并且標注在系統(tǒng)中。與客房部溝通協(xié)調(diào)跟進房間狀態(tài)和賓客需求。將與賓客相關文檔分類保存。熟練操作使用電話功能。檢查并歸檔每日工作日志、事件跟進報表、以及信用卡授權報表。為客人提供指引和信息問詢服務。記錄和處理賓客電話中的需求、事件等內(nèi)容信息；及時處理并跟進賓客的需求，確保每一件事都能達到賓客預期。協(xié)助賓客安排車輛服務。在每日班次開始以及結束時清點備用金確保準確無誤。兌換所有的賓客支票、處理檢查賓客的支付方式、現(xiàn)金退款、兌換零錢。預防盜竊事故的發(fā)生，如有發(fā)生第一時間報告防損部。

Serves asthe property Manager on Duty and oversees all property operations, ensuringthat the highest levels of hospitality and service are provided.? Represents property management in resolvingany guest related situation.? Manages theflow of questions and directs guests within the lobby.? Serves as Guest Relations Manager and handlesthe tracking of service issues. 作為當值的經(jīng)理，確保班次內(nèi)的酒店正常運作，確保為客人提供高水平的接待和服務。代表酒店管理部門解決任何與賓客有關的問題。跟進并匯報客人提出的問題，在酒店大堂歡迎賓客。作為賓客關系經(jīng)理，及時處理并跟進服務方便的各種問題。

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.? Represents property management in resolving any guest related situation.? Manages the flow of questions and directs guests within the lobby.? Serves as Guest Relations Manager and handles the tracking of service issues. 作為當值的經(jīng)理，確保班次內(nèi)的酒店正常運作，確保為客人提供高水平的接待和服務。代表酒店管理部門解決任何與賓客有關的問題。跟進并匯報客人提出的問題，在酒店大堂歡迎賓客。作為賓客關系經(jīng)理，及時處理并跟進服務方便的各種問題。

1、崗位職責 1）確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2）查看交班記錄，了解上一班的移交事項，并負責處理。 3）熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動。 4）熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益。 5）熟練總臺各項專業(yè)業(yè)務和技能，做好對客服務。 6）熟練掌握店內(nèi)外信息，提供準確的問訊服務。 7）負責為下榻酒店的賓客辦理入住登記手續(xù)。 8）負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度。 9）制作有關報表，為其它部門提供準確的接待信息。 2、招聘條件 1）大專以上文化程度，有良好的英語溝通水平。 2）性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。 3）熟悉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規(guī)范。 4）相貌端正，身體健康。 5）有奢華或國際高端酒店品牌同崗位工作經(jīng)驗優(yōu)先。

1、崗位職責 1）負責協(xié)調(diào)和督促各部門做好夜間的各種工作。協(xié)調(diào)夜間各部門的工作關系，處理和解決發(fā)生的各種問題和突發(fā)的各類事件。 2）接待和迎送夜間到離店的重要賓客，檢查有關部門做好服務工作。 3）負責酒店夜間的質(zhì)量管理工作。 4）編寫“夜間工作日記”，記錄當天工作的重要情況，發(fā)現(xiàn)的問題及處理的意見和結果。 2、招聘條件 1）有三年及以上奢華或國際高端酒店品牌同崗位工作經(jīng)驗優(yōu)先。 2）懂得酒店管理一般理論知識和酒店管理制度和工作規(guī)范。 3）熟悉各種應急預案的內(nèi)容和程序，了解接待禮儀、禮節(jié)。 4）具有較強的組織、指揮、協(xié)調(diào)和控制等方面的管理能力，能處理賓客投訴和突發(fā)事件。

1、崗位職責 1）在前廳部經(jīng)理的領導下，在當班期間負責整個酒店的正常運作。 2）要負責處理賓客的問題和投訴。 3）要負責重要賓客的迎領工作。 4）進行整個酒店的安全和日常的設備檢查工作。 5）解決當班期間發(fā)生的安全問題。 6）向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 2、招聘條件 1）大專及以上學歷，同崗位工作經(jīng)驗2年以上，有奢華或國際高端酒店品牌同崗位工作經(jīng)驗優(yōu)先。 2）能用流利的英語從事前廳服務，形象氣質(zhì)佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3）儀表端莊，熱愛酒店工作，鉆研業(yè)務，反應敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領導和監(jiān)督的作用。 4）注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。 5）有上進心和良好的學習能力和抗壓能力。

1、崗位職責 1）閱讀交接班內(nèi)容，了解需跟進和完成的工作； 2）主動熱情為所有到店賓客提供行李運送、指引服務； 3）按照酒店規(guī)定的程序運送行李，并向客人介紹酒店服務設施與客房設備； 4）為入住和退房客人提供行李寄存服務； 5）提供雨傘借用服務，并確認客人使用后有歸還； 6）為客人提供留言、郵件、報刊的派送； 7）做好賓客物品轉交服務并做好記錄； 8）負責行李房與行李車的衛(wèi)生及保養(yǎng)工作； 9）保持主動愉悅的態(tài)度，細致的關注身邊每一位客人； 10）確保每位抵達或離店的客人都享受到很好的門廊服務，保證門廊車道的衛(wèi)生； 11）跟進酒店籌備開業(yè)相關工作； 12）領導安排的其他工作。 2、招聘條件 1）有奢華或國際高端酒店品牌同崗位工作經(jīng)驗優(yōu)先。 2）18-28歲,男身高175CM以上，女身高168CM以上； 3）中專以上學歷； 4）反應靈敏，能進行英語日常會話; 5）勤奮好學，責任心強。

崗位職責： 1、始終以友好、禮貌的態(tài)度，使用正確的電話禮儀服務客人，并用客人的姓氏稱呼客人； 2、高效的（3分鐘以內(nèi)）為每位客人辦理入住、退房和換房工作，確保錄入數(shù)據(jù)的完整性與正確性； 3、清楚的了解對客服務標準和財務政策等相關知識； 4、保管好備用金并確保所有收入及支出單據(jù)的正確與完整； 5、掌握當日外幣匯率，對客提供外幣兌換服務； 6、清楚掌握酒店所有特別推廣的相關信息，同時了解珠海旅游信息來回答客人問詢 7、留意客人投訴、詢問和要求，遇見問題如果不能獨立完成需及時告知主管或大堂副理； 8、確保每一位離店客人對酒店有個好的印象； 9、保證結賬賬單完整性，為審計做好準備工作； 10、保持接待臺的衛(wèi)生干凈和整潔... 任職條件： 1、男身高175cm以上,女身高163cm以上; 2、國語優(yōu)秀、英語良好、粵語能聽懂； 3、反應靈敏、溝通能力強。

崗位職責： 1.? ? 直接負責酒店前廳部的日常管理，熟悉前臺工作流程并確保前廳各部門運作正常。 2.? ? 貫徹執(zhí)行酒店下達的營業(yè)及管理指令。 3.? ? 巡查各部門的工作情況，確保員工按照酒店服務標準完成日常工作。 4.? ? 每天積極與行政管家和銷售部進行溝通，使酒店房間出租率，可出租數(shù)量和房間收入達到***化。 5.? ? 每日督促檢查和確保員工的服務質(zhì)量為客人提供良好，快捷和準確的入住和離店體驗。 6.? ? 制定客房增銷方案，增加客房收入。 7.? ? 根據(jù)服務的實際情況，負責工作程序和服務標準的制定和監(jiān)督。 8.? ? 協(xié)調(diào)平衡本部門跟中之間鎖出現(xiàn)的工作矛盾，保證各項工作的銜接。 9.? ? 與客人建立并保持良好關系，穩(wěn)定酒店客人的忠誠度。 10.? 處理客人的投訴和建議，主動積極處理客人的突發(fā)事件。 11.? 跟進酒店籌備開業(yè)等相關工作。 12.? 完成領導交辦的其他工作。

Responsibilities 工作職責: 1.?Analyse and summarize customer feedback on each platform, and report toteam and management regularly. And according to customer feedback, adjust thedepartment operation procedure, and make action plans to improve service. ?分析，總結各平臺顧客反饋，形成報告，定期向團隊和管理層匯報。并根據(jù)顧客反饋，及時調(diào)整部門運營，制作提升服務的行動方案。 2. Responds to theresults of the Consumer Audit and ensures that the relevant changes areimplemented. ?根據(jù)顧客意見調(diào)查結果，確保所有改進措施貫徹執(zhí)行。 3. Keep the sensitivity of guest needs, and create service processes andproducts suitable for the hotel's customer, so as to ensure the hotel's leadingservice level in the market. 保持對客人需求的敏感度，打造適合本酒店客源結構的服務流程和產(chǎn)品，以保證酒店服務水平在市場上的領先性。 4. Ensures that allguest requests and requirements are attended to promptly and handled in thecorrect manner. ?確保所有顧客需求和要求得到及時關注并以正確的方式處理。 5. Ensures thatcommunication and co-ordination of all Departments, with particular emphasis onthe interactions between Concierge and Front Desk, Sales, housekeeping,Maintenance, Telephone, Security are smooth and efficient. ?確保與所有部門的溝通和協(xié)調(diào)工作順暢有效，特別是與前臺、銷售、客房、維修、電話、保衛(wèi)等部門之間。 6. Works closely withother management personnel in a supportive and flexible manner, focusing on theoverall success of the hotel and the satisfaction of hotel guests. ? 以協(xié)助和靈活的態(tài)度與其他管理層員工密切合作，關注酒店的整體成功和客人的滿意度。 7. Ensures that theFront Office associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. ? 發(fā)揚“群策群力”的精神，確保前廳部員工與其他部門在工作中相互支持、靈活變通。 8. Ensures all Tracesare handled and distributed promptly. ?確保所有系統(tǒng)內(nèi)所有需跟進事項正確迅速地分類及分發(fā)。 9.?Familiar with all emergency procedures and ensurecan follow the procedures once emergency case happened. ?熟知酒店所有應急操作程序并能夠在緊急事件發(fā)生時按照程序執(zhí)行 10. Based on the operational needs and management requirements, flexiblyadjust the responsibilities and priorities of the staff and team at any time toensure the hotel's high level of operation. Qualification： 根就酒店運營需要和管理層要求，隨時靈活調(diào)整在身和團隊的工作職責和工作重點，確保酒店高水平運營。 Job Specs 職位要求： 1. 3 years as a Guest Relations Manager in luxury hotels. 3年以上奢華品牌酒店工作經(jīng)驗及賓客關系經(jīng)理相關工作經(jīng)驗。 2.?Good written and oral English proficiency, possess good interpersonal and guest contact skills, able to lead by example with leadership and motivating abilities, able to communicate well with all levels. 良好的英語寫作與口語能力及人際關系和與客人的溝通能力，及優(yōu)秀的領導力。

Responsibilities: 工作職責 1.To assist the Assistant Front Office Manager in directing and controlling all Front Office activities, ensuring the hotel meets its financial and guest satisfaction objectives. 協(xié)助前臺副經(jīng)理監(jiān)管和控制前臺所有工作，確保酒店實現(xiàn)其財務和客人滿意度的目標。 2.Oversees the service standards in all Front Office areas ensuring that they conform to the requisite standards and meet or exceed customer expectations. 全面負責整個前臺的服務標準，確保他們保持高度精確的標準，滿足或超出客人期望。 3.Attends to all guest complaints immediately and initiates corrective actions and follow ups. 立刻關注所有客人投訴，采取正確的解決方式并跟進 4.Interacts with guests actively soliciting feedback. 積極征求客人的反饋意見。 5.Sumarize and analyze guest complaints and requests, assist to make a related training plan to coduct training according to the training plan. 總結和分析客人投訴及需求，協(xié)助制定相應的培訓計劃并按計劃實施培訓。 Job Specs 職位要求 1.Degree or Diploma or Vocational Certificate in Hotel Management or equivalent. 大專以上學歷，酒店管理或相關專業(yè)的文憑或職業(yè)證書。 2.Good English Language Skills.Advantageous to communicate inother languages including local language. 流利的英文交流能力，包括用本地語言和其他語言。 3.Good interpersonal skills required. 良好的溝通技能。

Job Responsibilities崗位職責 ·Supervise and direct Bell Deskactivities and Bell Staff·對行李服務臺的活動和行李服務人員實施監(jiān)督和指導。 · Responsible for sorting anddistributing guests and administrative mail and returning mail to the senderfor forwarding mail ·負責挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人。 · Provide information pertainingto all hotel services, local places of interests, restaurants, doctors,sightseeing tours and any other information likely to be of the interest toguests ·提供客人可能感興趣的關于酒店所有服務、當?shù)孛麆?、餐館、醫(yī)生、觀光等方面的信息。 .Be prepared to recommend firstand foremost the hotel's own Food and Beverage outlets before any other, makinghimself totally familiar with the operating times and each outlets benefts ·最先向客人推薦本酒店的餐飲營業(yè)場所，熟知這些營業(yè)場所的營業(yè)時間和各自的特長。 .Ensure the lobby is always keptin an orderly fashion·確保大廳始終保持整潔。 . Coordinates the paging ofguests in the lobby, Food & Beverage outlets, and where consideredappropriate by the Management ·在大廳、餐飲營業(yè)場所和其它管理層認為合適的地方協(xié)調(diào)對客人的呼叫工作。 · Responsible for the maintenanceof the hotel information directory (function board) and ensures that theinformation shown in current and accurate at all times ·負責維護酒店信息簿(功能板)，并確保所有信息的準確性和實效性。 · Prepares effcient work schedulefor Bell Services, arranging holidays and vacation, taking into considerationproject occupancy and forecasts and any large group movements,especially thosewith early or late arrivals or departures ·在考慮酒店入住情況和預測以及大規(guī)模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為行李服務部員工準備高效的工作計劃，安排節(jié)日和假日。 ·Ensures that all bell staff areneat, clean and punctual at all times and that they perform the task assignedto them promptly and effciently ·確保所有行李服務人員隨時保持衣著整潔，工作守時，并且能夠快速和高效的完成任務。 ·Handle problems associated withguests and liaise with department heads or executive management in the absenceof the Assistant Manager. ·處理與客人相關的問題，在經(jīng)理助理缺席的情況下負責與各部門負責人或行政管理部門聯(lián)系。 ·Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company. ·擁有在與他人交往時大多數(shù)時間所使用的溝通技能;完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ?Requirement崗位要求 ·Good writing skills·具有良好寫作技能 · Proficient in the use ofMicrosoft Offce and Front Offce System ·熟練使用微軟辦公軟件和前臺系統(tǒng) · Problem solving, motivating,organizational and training abilities ·具有解決問題，推理，號召，組織和培訓能力

Responsibilities 工作職責： 1. Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的轉接所有來電。 2.Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 誠摯友好的問候客人。快速精準的回答和應對客人提出的問題及要求，其中包括各消費場所的營運時間方位等。 3.Ensure the? Supervisor or? Manager is kept fully aware of any relevant feedback from either customers or other department. 將客人和其他部門的意見和建議及時反饋給主管或經(jīng)理。 4.Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 時刻關注部門各項設施設備的運轉是否正常，如傳呼系統(tǒng)，語音留言，F(xiàn)CS 系統(tǒng)等。保證關愛熱線的清潔干凈，為員工提供一個相對舒適的工作環(huán)境。 5.Reviews VIP arrival and ensures proper handling of VIPs and groups. 關注VIP預抵及團隊客人. 6.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務。 7.Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設施設備的非正常運轉予以及時報告，并跟進直至問題解決。 8.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達到人，及時解決問題讓客人滿意，參加每日必須的會議等。 9.Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超額完成酒店下達的各項經(jīng)營考核指標中起積極作用，該經(jīng)營考核指標與個人績效考核掛鉤。個人績效考核辦法參見酒店績效考核制度。 10.Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 Job Specs 職位要求 1.Ability to read, write, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英語溝通交流。 2.Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 3.Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。 4.English & computer ability required. 英語和電腦運用能力。 5.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅長于處理賓客關系，能快速有效的應對各種問題。

Responsibilities 工作職責 1.Manages concierge daily operations.? ?對禮賓部進行日常管理。 2.in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction . ?熟知當?shù)丶爸苓吘皡^(qū)景點，餐館，娛樂場所及商務中心，為客人提供個性化服務。 3.Interacts with the Resort Host on day to day operational matters to ensure guest needs and requests are attended to quickly and efficiently. ?在日常的酒店工作中要與前廳接待溝通，確?？腿说男枨蟮玫娇焖儆行У慕鉀Q。 4.Supervises luggage, message and guest delivery and pick-ups. ?管理好所有需要遞送和接運的行李，留言和需要接送的客人。 5.Assists guests with arrival and departure procedures at the porte cochere. ?在行李生出協(xié)助到店和離店客人。 6.Effectively administers the department, preparing and submitting reports and claims on time as directed. 有效的管理部門，并按照要求按時準備和提交各種報告， 7.Maintain a detailed vehicles maintenance records and ensure that all vehicles are on good condition. 保持詳細的車輛維修保養(yǎng)記錄，并確保所有車輛狀況良好。 Job Specs 職位要求 1.1 or 2 years of related working experience prefered. ?? 一至兩年相關工作經(jīng)驗者優(yōu)先 2.Positive approach to customer service ?? 為客戶服務的積極態(tài)度 3.Ability to read, listen effectively , to speak and write English clearly . ? 具備一定英語會話和書寫能力。 4.Ability to access and accurately input information using a moderately complex computer system . ? 掌握一定的電腦技能技巧。

Responsibilities 工作職責 1.Supervises front desk associate to insure smooth and efficient operation during the assigned shift . 督促管理當值期間前臺接待工作，確保提供優(yōu)質(zhì)高效的服務。 2. Ensures that the day-to-day functions of the front desk are completed. Including but not limited to Guest Services Manager’s checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards. 確保前臺的日常管理，包括但不局限于工作的監(jiān)督，房間分配，報告，信用額度核對，電腦數(shù)據(jù)備份及主帳的核對等。 3.Ensures that the Assistant Front Office Manager and Guest Service Managers are kept aware and up to date of operational issues. 匯報最新的工作進展，確保前廳副經(jīng)理和賓客服務經(jīng)理對部門營運狀況的了解。 Job Specs 職位要求 1.University graduate, excellent command of written and spoken in English and Chinese.?? 大學本科，良好的中英文讀寫能力。 2.1-2 years working experience with same position in Brand Hotel.一至兩年同等崗位品牌酒店工作經(jīng)驗。

1.在知名國際五星級酒店內(nèi)從事至少一年接線員崗位的經(jīng)驗 2.熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件 3.以服務為導向的敏銳洞察力 4.優(yōu)秀的人際關系和溝通能力 5.優(yōu)秀的中英文聽說讀寫能力

1.良好的中英文聽說讀寫能力 2.具備良好的服務意識

1.有相關接待經(jīng)驗。 2.熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。 3.良好的中英文聽說讀寫能力。 4.接受夜班。

1.在國際四星或五星酒店內(nèi)從事至少一年類似崗位的經(jīng)驗。 2.熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件。 3.優(yōu)秀的中英文聽說讀寫能力。 4.同時具備優(yōu)秀的前廳運營經(jīng)驗。 5.具備優(yōu)秀的服務意識。