·???????? Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
·???????? 監(jiān)督客房部工作人員，確?？腿说玫郊皶r和禮貌的服務。
·???????? Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
·???????? 監(jiān)督客房部工作人員，確?？头浚貏e是會員、熟客和其它貴賓的客房得到特別重視。
·???????? Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
·???????? 除與工程部和洗衣房進行溝通外，還要向其它業(yè)務部門，特別是確保前廳部了解準確的客房狀況。
·???????? Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
·???????? 定期對所有客房區(qū)域進行視察，以確保家具、設施和設備按要求得到良好的清潔、修繕、保養(yǎng)和更換和整修。
·???????? Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
·???????? 對所有直屬下級的儀容儀表、守紀情況和工作效率進行評估。如有必要，可直接采取糾正措施。
·???????? Follows up on progress of agenda items covered in regular meetings
·???????? 跟進日常所提及的其他需要跟進的客房部的日常事務。
·???????? Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
·???????? 與行政副管家一起管理例行清掃活動，包括春季大清掃等。
·???????? √
·???????? Supervise the implementation of housekeeping standards and procedures in relation to:
·???????? 監(jiān)督客房部各項標準和工作程序的執(zhí)行：
o??? Bedroom service
o??? 臥室服務
o??? Bathroom service
o??? 衛(wèi)生間服務
o??? Valet service
o??? 洗衣服務
o??? Cleaning service
o??? 清潔服務
o??? Linen maintenance
o??? 布草維護
?
·???????? Recommended changes to these standards and training needs on an ongoing basis
·???????? 就這些標準和培訓需求提供持續(xù)性的改進建議。
·???????? Maintain a current and thorough knowledge of all housekeeping systems
·???????? 對客房部所有系統(tǒng)有最新和完整的知識。
·???????? Responsible for entering accurate room status into computer daily and investigate discrepancies
·???????? 負責每天將客房情況準確的輸入電腦并調(diào)查各種異常情況。
·???????? Maintains and update administrative data
·???????? 維護和更新管理數(shù)據(jù)。
·???????? Open and close the shift and ensure effective shift hand over
·???????? 負責管理接班和交班工作，以確保交接班過程的有效進行。
·???????? Maintains working area and equipment in a proper state of cleanliness and repair
·???????? 確保工作區(qū)域和設備得到良好的清潔和修繕。
·???????? Report guest complaints to Executive Housekeeper or delegate immediately
·???????? 及時向行政管家或其代理人匯報客人的投訴情況。
·???????? Conform all damage and losing item with operator.
每天與總機和對房間丟失與破損的記錄情況
·???????? Distribution and collection of keys
·???????? 分發(fā)和收集鑰匙。
·???????? Management of all incoming and outgoing calls
·???????? 管理所有的呼入和呼出電話。
·???????? Solve employee grievances
·???????? 解決員工受到的不公正待遇問題。
·???????? Perform Room allocations
·???????? 分配客房
·???????? Perform Room inspections
·???????? 檢查客房
·???????? Prioritise arrival rooms
·???????? 排列抵店客人客房的優(yōu)先順序。
·???????? Liaise with Front Office for guest and hotel requirements
·???????? 配合前臺滿足酒店和客人的要求。
·???????? Ensure guest valet is processed and delivered in a timely manner
·???????? 確保及時為客人提供洗衣服務并送還。
·???????? Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
·???????? 協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)
·???????? Manage all special requests made by guests
·???????? 處理客人所有的特殊要求
·???????? Ensure consistency within the department
·???????? 確保部門內(nèi)工作的一致性
·???????? Management of lost property for the hotel
·???????? 管理酒店的遺失財物
·???????? Ensure you have complete knowledge of room types, layouts and facilities
·???????? 確保具有客房類型，設計和設施的全面知識
·???????? Conducts shift briefings to ensure hotel activities and operational requirements are known
·???????? 進行交接班說明，確保了解酒店的工作和運營需求
·???????? Works with Superior on manpower planning and management needs
·???????? 與上級領導一起進行人力規(guī)劃和管理需求
