1.???? To maintain a high customer service focus by approaching your job with the customersalways in mind.
在服務工作的整個過程中，時刻保持高度的客戶服務意識。
2.???? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。
3.???? To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神。以熱心的態(tài)度對待所有的工作， 并樂于借助一切機會學習技能以便于改進自己的工作表現(xiàn)。
4.???? To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強的應變能力。反應迅速并以積極的態(tài)面對需求的改變， 包括任何工作要求的改變。
5.???? To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有極強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。
6.???? To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對酒店的運作及環(huán)境有益的意見或建議。
7.???? To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能夠積極的向客人及供應商推薦酒店的服務及設施
