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1.        To directly supervise and co-ordinate the effective training and personalised supervision of the Front Office staffs 直接參與制定及執(zhí)行有效的培訓計劃 2.        To appraise the appearance and efficiency of all SMART Centre staff and report finding to the SMART Centre Manager 給員工予與評估并回報給服務中心經(jīng)理 3.        To ensure that effective recruitment and disciplinary actions of SMART Centre staff are carried out in accordance with the hotels’ guidelines. 確保有效的人員招募，參照員工手冊對服務中心人員進行紀律約束 4.        To ensure that Employees are familiar with in-house facilities and special promotions for the purpose of assisting guests and upselling. 確保員工熟悉酒店設施和特別促銷和增銷. 5.        To attend F/O meeting and training as required. 參加必要的培訓和會議. 6.        Has full awareness, manages and supervises all tasks of his/her staff. 管理及監(jiān)督員工的日常工作。 7.        Directs, supervises and coordinates the activities in the Service Center. 指導監(jiān)督及協(xié)調(diào)部門內(nèi)部的事宜。 8.        Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services. 不斷完善及執(zhí)行接轉客人的電話，傳真，提供設備的租賃和其他通過電話聯(lián)絡進行的服務。 9.        Develops and implements procedures to ensure smooth internal telecommunication as per standards. 確保內(nèi)部電話聯(lián)系的暢通，不斷完善及執(zhí)行工作程序并符合酒店標準。 10.    Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions. 調(diào)查關于電話服務、接線員、技術人員的客人投訴，并采取相關改進措施。 11.    Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions. 不斷完善工作計劃以達到目標，視實際完成情況采取相應的改進措施。 12.    Establishes and maintains effective employee relations. 建立及保持員工之間良好高效的合作關系。 13.    Organizes and conducts regular meeting for all Service Center staff to facilitate communication and a smooth operation. 組織和召開部門會議，以促進內(nèi)部的溝通及良好運營。 14.    Manages and monitors the operation of all equipment, software, and hardware and ensure all units are working and installed properly. 管理監(jiān)督部門內(nèi)部的儀器設備、軟件、硬件的運行狀況，確保所有設備正確安裝且運轉正常。 15.    Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed. 確保所有通訊設備均有維保合同，并應進行預防性的維修保養(yǎng)。 16.    Maintains up to date list of all telecommunication equipment. 確保隨時更新的電訊設備的明細單。 17.    Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report. 監(jiān)督交換機操作臺，語音留言系統(tǒng)，電話計費系統(tǒng)的工作狀況并保留完整的相應記錄。 18.    Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel IT Manager. 調(diào)查并向供應商報告系統(tǒng)出現(xiàn)的問題，及與酒店電腦房協(xié)調(diào)問題的解決。 19.    Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to hotel standards. 在計費系統(tǒng)中保持通話的記錄，并按照酒店標準保持房間狀態(tài)的記錄。 20.    Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses. 保存完好的用戶手冊、交換機系統(tǒng)報、電話明細表、租賃設備協(xié)議、維保協(xié)議及相關許可證。 21.    Prepares and controls departmental budget. 計劃并監(jiān)控部門預算。     22.    Performs related duties and special projects as assigned. 能夠完成所有相關及指派工作。 23.    Conducts shift briefings to ensure hotel activities and operational requirements are known. 負責召開交接班會議，確保每一位員工熟知酒店的活動及運營要求。 24.    Prepares efficient work schedule for departmental staff, arranging holidays, vacation, taking occupancy and forecasts and any large group movements into consideration. 為員工準備高效的工作計劃。根據(jù)酒店出租率以及有無大型團隊入住的情況，安排員工節(jié)假日的休息。 25.    Ensures full awareness of Cordis standards. 熟知康得思酒店的標準。 26.    Has full knowledge of fire, safety & security procedure. 熟知防火及安全的所有步驟及標準。 27.    Observes, obtains and notes down any useful guest preferences or comments received and passes them to supervisor to be kept by the hotel for future reference. 觀察，收集并記錄客人的喜好或建議，并交給上級為飯店保存，以便日后參考。 28.    Update hotel contact list promptly 隨時更新酒店聯(lián)絡信息