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●????????Drives Market Share and RevenuePerformance. ●????????Develops overall pricingstrategy to include all market segments and distribution channels. ●????????Effectively manages and is incontrol of all inventory. ●????????Is responsible for effectiveimplementation and compliance with Kempinski Revenue Management Standards andinitiatives. ●????????Ensures all OTA, content,reputation and distribution channels are optimized. ●????????Shares best Revenue Managementpractices and key learnings with peers and management. ●????????Plays a leader role on theproperty’s weekly Revenue Management & Operations meetings. ●????????Produces accurate forecasts onweekly and monthly basis (+/-5%). ●????????Recruits, trains and mentorsthe Reservations Manager (when applicable) and/or a strong second with a viewto contingency. ●????????Assists in developing a careerpath for direct reports. AtKempinski, Talent Development is a management responsibility and consequentlyan integral and important part of our Managers’ daily activities.

【崗位職責(zé)】 1、了解酒店收益的組成，為未來價格設(shè)置和磋商提供數(shù)據(jù)； 2、留意競爭對手所有收入部門的定價，了解本地市場的動態(tài)和需要的產(chǎn)生，并推薦適當(dāng)有關(guān)酒店定價和市場組合策略的行動給收入室工作團隊； 3、制定酒店經(jīng)營策略和計劃, 并確保落實執(zhí)行； 3、通過對歷史數(shù)據(jù)和當(dāng)前預(yù)訂的分析，作出報表并提出可實施方案。 【崗位要求】 1、1年以上同崗位工作經(jīng)驗； 2、口語及書面表達能力強； 3、具有同行酒店銷售信息收集及分析能力。

Process all incoming and outgoing calls accurately and courteously 正確并禮貌地處理所有打進和打出酒店的電話 Records and controls accurately wake up calls 準確記錄并管理叫早服務(wù) Pages guests in co-operation with concerned departments 與相關(guān)部門合作，對客人進行呼叫 Records all entries on traffic sheets 將所有條目記錄到電話單上 Assists guests with international calls and directory queries 協(xié)助客人處理國際長途和號碼查詢 Calls guests by name whenever possible 盡量稱呼客人的姓名 Pages staff member when requested 如有需要，對工作人員進行呼叫 Abides by principles of guest privacy 遵守保護客人隱私的原則 Handles guests needs or requests and reports complaints to the Telephone Supervisor 滿足客人的需要或請求，并向總機主管匯報投訴情況 Report on logbook daily 每日記下工作日志 Bill call costs 提供電話費單據(jù) Aware of local telephone listings and frequently dialed numbers 熟悉當(dāng)?shù)仉娫挶硪约俺芴柎a Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 嚴格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機的標準政策和工作程序 Advises defects on switchboard equipment to Supervisor 向主管匯報總機設(shè)備出現(xiàn)的問題 Maintains a clean work environment 保持工作環(huán)境的清潔 Attends to all guest queries and requests promptly 及時處理客人的所有問詢和要求 Maintains detailed knowledge of the Hotel’s fire, life and safety system 熟知酒店的消防、救生和安全系統(tǒng) Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式 Maintain Hotel Information 保管酒店相關(guān)信息 Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques 運用銷售技巧和房間銷售升級推廣洲際酒店集團的產(chǎn)品和服務(wù) Promote the Hotel’s (and ICHG generally) products and services 推銷酒店（以及整個洲際酒店集團）的產(chǎn)品和服務(wù) Maintain a high level of product and service knowledge about all ICHG Hotels in your region 充分了解所在地區(qū)的洲際酒店集團成員的產(chǎn)品和服務(wù) Develop and maintain a regular pattern of sales calls 發(fā)展和維護常規(guī)電話銷售模式 Prepare and execute action plans which increase reservation sales and associated business 為提高預(yù)訂和相關(guān)業(yè)務(wù)制定并實施行動計劃 Record and process reservations made by phone/fax/email 記錄和處理通過電話，傳真，電子郵件進行的預(yù)訂 Accept wait list reservations 接受等待預(yù)訂 Process amendments to reservations such as extensions, early departures, etc 處理延遲，早退等預(yù)訂更改 Manage “no show” reservations by investigation and recording of same 調(diào)查和記錄預(yù)抵未達預(yù)訂 Record special billing arrangements for groups and conventions 準確輸入團隊和會議團隊的特殊付款方式 Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval 有信貸要求的預(yù)訂須與前廳部和財務(wù)部經(jīng)理保持密切聯(lián)系優(yōu)先溝通

·?執(zhí)行預(yù)訂標準及工作程序。 ·?執(zhí)行與房間預(yù)訂相關(guān)的更改或取消，如：延長房晚、提前退房等。 ·?確保所做預(yù)訂的準確性，檢查未到預(yù)訂的正確性。 ·?接受“等待名單”的預(yù)訂。 ·?確?？梢詼蚀_的輸入所有的預(yù)訂資料和保持一致的信息更新。 ·?處理收到的所有預(yù)訂包括郵件、傳真及后臺系統(tǒng)，在收到的當(dāng)天及時確認或拒絕預(yù)訂。 ·?在預(yù)訂部主管指導(dǎo)下執(zhí)行工作計劃，從而增加預(yù)訂部的房間銷售和房間收入。 ·?打印經(jīng)理報告并作存檔。 ·?檢查交班本上的事項并跟進。 ·?檢查預(yù)訂部郵箱。 ·?下班后將電話轉(zhuǎn)給前臺并通知。 ·?熟悉預(yù)訂系統(tǒng)及酒店服務(wù)產(chǎn)品。 ·?熟悉電腦及數(shù)據(jù)系統(tǒng)的運作和應(yīng)用程序。 ·?保持對酒店服務(wù)產(chǎn)品和服務(wù)項目有較好的了解。 ·?對酒店的特殊價格、優(yōu)惠政策和宣傳項目有較好的了解。 班次早班：07:00-16:00 晚班：13:30-22:00 中班：10:00-19:00行政班：09:00-18:00，包吃住。 酒店總機工作經(jīng)驗

1、具有大專以上或同等學(xué)歷 2、具有3-5年以上星級綜合酒店銷售經(jīng)理或連鎖酒店收益經(jīng)理崗位工作經(jīng)驗 3、掌握預(yù)算編制、成本控制、績效評估等管理技能， 4、有較強的創(chuàng)新意識和創(chuàng)新思維以及敏銳的洞察力，對市場不斷變化有較強的敏感性 5、具備良好的市場分析能力，熟悉行業(yè)動態(tài)，能夠制定有效的市場推廣策略和客戶擴展計劃 6、具備制定符合酒店總體營業(yè)目標及行動方案的能力