Job Responsibility:
崗位職責：
1.Responsible to Captain.
向餐廳領班負責。
2.Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
根據酒店著裝規(guī)范和凱賓斯基儀容儀表標準，準時上班，保持干凈整潔，熨燙整齊，包括合適的鞋子(擦亮)和名牌，時刻保持高標準的個人儀表和衛(wèi)生。
3.A courteous, professional and efficient service is provided at all times.
始終提供禮貌、專業(yè)、高效的服務。
4.All duties and tasks are performed as per the tasks required at the outlet.
所有的職責和任務都是按照餐廳的要求完成的。
5.Be knowledgeable of all services and products offered by the hotel.
熟悉酒店提供的所有服務和產品。
6.Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
對所分配的部門提供的所有餐飲項目有全面的了解。
7.Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
具備相關知識和理解能力，能夠解釋和銷售所分配的部門提供的所有產品，并提供替代產品。
8.Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
監(jiān)控操作用品，設備，減少損耗。
9.Ensure that the place of work and surrounding area is kept clean and organized at all times.
確保工作場所和周圍區(qū)域始終保持整潔有序。
10.Successfully perform opening and closing procedures established for the assigned outlet
成功完成所指定餐廳的開關門程序
11.Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
禮貌有效地處理客人的詢問，并向主管匯報客人的投訴和反饋。
12.Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
立即向主管匯報客人的投訴，并確保跟進客人的投訴。
13.Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
熟悉操作現(xiàn)有的POS系統(tǒng)，根據部門分配的培訓職責水平。
14.Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
理解并嚴格遵守酒店政策手冊中的規(guī)章制度以及酒店的防火、衛(wèi)生、健康和安全政策。
15.Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
與所在部門及酒店員工保持良好的工作關系。
16.Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
參加并參與所有員工會議，部門培訓和酒店組織的培訓。
17.Undertake reasonable tasks and secondary duties as assigned by the Department Head.
承擔部門主管交辦的合理工作和次要職責。
18.Assist in carrying out scheduled inventories of products and operating equipment.
協(xié)助執(zhí)行產品和操作設備的定期庫存。
19.Perform any other assigned reasonable duties and responsibilities as assigned.
履行分配的其他合理職責。
20.Project at all times a positive and motivated attitude and exercise self-control.
任何時候都要保持積極向上的態(tài)度，鍛煉自我控制能力。
Job Requirements:?
任職要求：
1.Passionate for Food & Beverage
熱愛餐飲行業(yè)
2.Experience in an F&B service role.
有餐飲服務經驗
