一.
1.按酒店要求穿戴整潔的制服和名牌?
?Wearing clean uniforms and according to the hotel brand
2.使用規(guī)范的禮貌服務(wù)用語(yǔ)為客人提供服務(wù)，不放棄任何一次為客人服務(wù)的機(jī)會(huì)，使客人留下美好的感受?
Use standard offers courteous service terms of service, do not give up any opportunity for a service for the guest so that guests leave feeling better
二.
1.按操作規(guī)程，在規(guī)定時(shí)間內(nèi)，保質(zhì)、保量具體完成對(duì)房間、衛(wèi)生間的清潔打掃并根據(jù)清潔計(jì)劃做好房間專項(xiàng)、周期清潔，確保符合酒店標(biāo)準(zhǔn)
According to the rules, within the prescribed time, quality, and quantity to complete the cleaning of the rooms, bathrooms clean and according to plan ready room special, periodic cleaning to ensure compliance with the hotel standard
2.負(fù)責(zé)本樓層公共區(qū)域,工作間、儲(chǔ)物間、消毒間等的清潔整理
Responsible for this floor public areas, offices, storage room, sterilization room, clean finish of?
3.酒水的消耗向主管報(bào)告 MNB consumption reports to supervisor?
4.掌握房間狀態(tài)和客情動(dòng)態(tài)，積極的為所在樓層的客人提供日常及個(gè)性化服務(wù)，最大限度滿足客人的要求
Mastering room status, and customer dynamics, positive for floor offers daily and personalized service, to meet our guests' requirements
5.做好交接班和安全保衛(wèi)工作
?Shift work and security?
6.隨時(shí)保證萬(wàn)能鑰匙的安全及負(fù)責(zé)開啟房門配合有關(guān)部門的員工正常執(zhí)行工作
At any time guarantee the safety of a master key and is responsible for opening the door to support the Department's staff work wor
7.向樓層主管匯報(bào)任何布草、家具、設(shè)施或設(shè)備丟失或損壞
Report to the floor supervisor any linen, furniture, facilities, or equipment is lost or damaged?
8.向客房主管報(bào)告所在區(qū)域工程問題
To the room where the report where the regional engineering problems?
9.為客人提供開夜床服務(wù)
Offers opened turndown service?
10 及時(shí)的將客人遺留物品交至客房辦公室
Office of the remnants of guest articles submitted in a timely manner to the room
11.填寫各班的交班記錄及房態(tài)報(bào)告
Fill in all the records of the shift of class and State reports?
12.提供住客服務(wù)如：加借物品、擦鞋、收洗衣等服務(wù)工作
Provide guest services such as : added take goods, shoes, to laundry service
13.堅(jiān)持酒店安全制度、緊急情況處理規(guī)定和程序
?Adhere to the system of hotel security, emergency provisions and procedures?
三.
1.按照程序和標(biāo)準(zhǔn)清潔整理客房 In accordance with the procedures and criteria for clean finish rooms
2.保持所在工作區(qū)域的高度整潔 Maintain work area in which the height of tidiness ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 3.保持工作車的整潔和充分的補(bǔ)給 Keep the car clean and adequate supplie
4.維持所有的設(shè)備處于良好的狀態(tài) Maintenance of all equipment in good condition
