Assist GM in all aspects of
their duties
協(xié)助總經(jīng)理的各方面工作
Assist GM in execution of the
management of staff
協(xié)助總經(jīng)理監(jiān)管理員工
?Monitor Front Office personnel
to ensure guests receive prompt, cordial attention and personal recognition
監(jiān)督前廳部員工，以確保來賓被及時(shí)的禮貌接待并得到充分的注意和重視
Monitor Front Office and
particularly Guest Relations personnel, to ensure IHG Rewards Club, known
repeat guests and other VIPs receive special attention and recognition
監(jiān)督前廳部，特別是客戶關(guān)系人員，以確保IHG優(yōu)悅會(huì)會(huì)員、常客和其它貴賓得到特別關(guān)照和尊重
Control the availability of
rooms, rooms types, accuracy of room count and rate categories
·管理房間空余情況、房間類型、房間出租率和價(jià)格類型的準(zhǔn)確性等
Maximize occupancy, revenue and
average rate while maintaining high service standards
在保持服務(wù)的高標(biāo)準(zhǔn)的同時(shí)將入住率、收益和平均價(jià)格最大化
Liaise with Housekeeping
Department to ensure room image is maintained and the “Room Ready on Arrival”
policy is adhered to
與客房部聯(lián)系，保持客房形象，并遵守“到店即可入住”的政策
Turn away guests if occupancies
deem it necessary ensuring no good-will is lost
如無房則婉拒來客，以免喪失信譽(yù)
Liaise closely with Executive
Housekeeper to ensure special guest needs, amenities and other room related
requests are met
與行政管家緊密聯(lián)系，以確?？腿说奶厥庑枰㈥P(guān)于各類用品的需要和其它與客房相關(guān)的需要得到滿足
Be aware of credit policies and
procedures and liaise closely with Finance Department to ensure that credit
procedures are properly carried out
掌握信用政策和程序，并與財(cái)務(wù)部密切聯(lián)系，以確保信用程序的完全執(zhí)行
Know system recovery procedures
掌握系統(tǒng)復(fù)原程序
Interpret computer reports
分析電腦報(bào)告
Compile statistics for front
office and provide reports relating to that area
為前廳部整編統(tǒng)計(jì)數(shù)字并提供與之相關(guān)的報(bào)告
Continually check the accuracy
of room count
不斷檢查房間出租率的情況
Approve upgrades and special
amenities in absence of manager
批準(zhǔn)房間的免費(fèi)升級(jí)及特殊設(shè)備的使用
Maintain inter-departmental
relationships to ensure seamless customer service
保持各部門之間的關(guān)系以確保對(duì)客服務(wù)暢通
Inspect frequently for
cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a
random basis, VIP rooms prior to arrival
經(jīng)常到大廳、接待處和收銀臺(tái)檢查其整潔情況，并在貴賓到來前對(duì)貴賓房進(jìn)行抽查
Assist in the preparation of
efficient work schedule for Front Office Staff, arranging holidays and
vacation, taking into consideration project occupancy and forecasts and any
large group movements, especially those with early or late arrivals or
departures
在考慮項(xiàng)目入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為前廳部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日
