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崗位職責(zé) 1、為客人辦理入住、退房結(jié)賬等手續(xù)； 2、負(fù)責(zé)保管、制作和發(fā)放客房鑰匙卡； 3、按規(guī)定填寫、錄入并統(tǒng)計入住散客及團(tuán)隊登記單； 4、檢查每日的報表是否有誤，并及時糾正； 5、處理部分賓客有關(guān)投訴； 6、認(rèn)真細(xì)致做好交接班工作，保證工作的延續(xù)性。 崗位要求 1、可以接受夜班； 2、有前臺工作經(jīng)驗者優(yōu)先考慮。

·?Responsible for the safety and security of guests, employees and establishment needs ·?負(fù)責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 ·?Implement procedures for security and emergency incidents ·?執(zhí)行安全和緊急事件處理程序 ·?In the event of fire, be thoroughly familiar with and guided by the hotel’s emergency plan ·?發(fā)生火災(zāi)時，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進(jìn)行工作 ·?Be familiar with location of fire alarms and firefighting equipment ·?熟悉消防報警及滅火器材的位置 ·?Maintain a good knowledge of the liquor act and criminal code ·?掌握有關(guān)酗酒及犯罪管理條理 ·?Maintain a regular presence in public area or your assigned post ·?保持定期的在公共區(qū)域或所負(fù)責(zé)的崗位值勤 ·?Prevent gambling on hotel premises ??? ·?禁止在酒店內(nèi)賭博行為 ·?Prevent Sabotage of hotel premises ·?禁止毀壞酒店設(shè)施的行為 ·?Patrol all areas including employee locker rooms, kitchens, food and beverage storage areas, car parking and remote areas ·?巡視酒店的所有區(qū)域，包括員工更衣室、廚房、餐飲庫房、停車場及其他偏僻區(qū)域 ·?Assist and maintain crowd control as required ·?按照要求協(xié)助維持人群的正常秩序 ·?Ensure all outlets, fridges, cupboards etc are fully secured when not in use or unattended ·?確保所有未被使用的電源插座、冰箱、廚柜等的安全 ·?Act on reports delivered by the Security Manager regarding any unusual incidents identified by closed circuit television ·?根據(jù)保安管理員通過閉路監(jiān)視系統(tǒng)發(fā)現(xiàn)的異常情況采取相應(yīng)行動 ·?Ensure no undesirables loiter in or around the hotel premises ·?確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) ·?Ensure there is no obstruction to the loading dock and that unauthorized vehicles are removed ·?確保裝卸區(qū)無障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) ·?Coordinate functions with other security staff or Police and other government Securities and promote good will with them ·?協(xié)調(diào)與其它保安人員、公安人員及政府其它安全部門的職能關(guān)系，并與他們發(fā)展良好的關(guān)系 ·?Implement the hotel policies and procedures and advise Superiors and Human Resources of action taken ·?執(zhí)行酒店的各項規(guī)章制度并向上級領(lǐng)導(dǎo)和人事部通報執(zhí)行情況 ·?Report directly and explain with details if any problem arising or malfunctioning property or equipment to superior or log book ? ·?直接向上級領(lǐng)導(dǎo)匯報并詳細(xì)解釋發(fā)現(xiàn)的問題或損壞財產(chǎn)設(shè)備的情況或在工作日志中記錄相關(guān)事宜 ·?Be correct, secure and courteous in handling any disciplinary or criminal case ·?正確、安全、禮貌地處理各類違規(guī)及犯罪案件 ???? ·?Establish and maintain the effective employee relations ·?建立并保持良好的員工關(guān)系 ·?Be alert for any unusual packages, guests or vehicles and advise superior of same ·?對于異常的行李、客人或車輛保持高度警惕，并向上級領(lǐng)導(dǎo)匯報相關(guān)情況 ·?Be thoroughly familiar of the property layout, design, entry and exit points ·?熟悉酒店布局、設(shè)計及出入口的情況 ·?Engage in staff bag checks and locker checks as directed by Human Resources ·?按照酒店人事部的要求檢查員工儲物柜及其隨身攜帶物品 ·?Make way by escorting VIPs and dignitaries when directed and direct traffic away from Porte Cochere and other busy thorough fares ·?按照指示對酒店重要客人及重要官員提供護(hù)衛(wèi)，保證大堂及其它繁雜區(qū)域的交通秩序正常 ·?Ensure that the safety control office is never left unattended ·?確保安全控制辦公室無缺崗情況 ·?Provide escort duty for money transfers to the General Cashier’s office or bank as required ·?按照要求對酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護(hù)衛(wèi) ·?Complete the mission assigned by the manager now and then. ·?完成經(jīng)理臨時交辦的其它任務(wù)。