1.?????? Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments.
2.?????? Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.
3.?????? Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee
4.?????? Ensure Confidentiality of User Log-on. Ensure that Front Desk users are logged out when leaving the area.
5.?????? Responsible for Rooms Controllers daily tasks being followed and reviewed. Appropriate and accurate room blocking are being indicated on a daily basis.
6.?????? Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.
7.?????? Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.
8.?????? Responsible and monitor the on duty front office clerks, ensure rewards sign- up rates and activation rates meets brand goal.
9.?????? Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule.
10.?? Initiates additional tasks to improve existing procedures and guest satisfaction.
11.?? Resolves system problems and can operate the system manually. Can lead the staff through a down time.
Any other duties as may be assigned from time to time.
1.?????? 確保前廳區(qū)域的工作能夠順利、高效、專業(yè)地運作。確保各部門間的良好溝通。
2.?????? 確保能夠遵守所有的規(guī)章流程和法規(guī)。定期管理審計帳目，如果出現(xiàn)什么不合法的現(xiàn)象要與會計及時溝通，適合的時候也可以與領(lǐng)導(dǎo)及顧問聯(lián)系。
3.?????? 很好地遵循登記入住及退房流程。嚴格遵守銀行支取流程和現(xiàn)金處理流程。熟悉銷售策略，確?！白顑?yōu)惠價格保證”。
4.?????? 對計算機用戶登陸（程序）要保密，離開前臺時，要確保已退出登陸。
5.?????? 負責(zé)房控員日常工作的完成及核對，每天正確地標注出鎖過的房間。
6.?????? 負責(zé)客戶關(guān)系工作區(qū)域的員工培訓(xùn)及新員工的招聘。確保日常培訓(xùn)中應(yīng)該包括技能培訓(xùn)、禮儀、溝通培訓(xùn)、管理培訓(xùn)以及組織技能的培訓(xùn)。每天需培訓(xùn)15分鐘。
7.?????? 確?？腿思皢T工識別系統(tǒng)能夠正常運行，滿足回頭客的特殊要求。帶領(lǐng)前臺員工堅持工作，并確保客人在酒店能過得愉快。建立回頭客、回饋客人、VIP客人識別系統(tǒng)，能夠促使并領(lǐng)導(dǎo)前臺員工加入銷售體系。
8.?????? 負責(zé)監(jiān)管當(dāng)班員工，確保禮賞會員注冊率和激活率達到集團目標。
9.?????? 根據(jù)預(yù)算有效控制成本，確保已經(jīng)建立了能夠掌握成本和工作小時的控制體系。能夠有效地制定出部門計劃表。
10.?? 完成額外的工作任務(wù)，以提高現(xiàn)有的工作速度及客戶滿意度。
11.?? 能夠解決系統(tǒng)問題并操作該系統(tǒng)。能夠領(lǐng)導(dǎo)員工持續(xù)高效工作。
承擔(dān)其他實時被委派的職責(zé)。
