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【崗位職責】 1、負責制定并執(zhí)行公司美業(yè)市場的整體戰(zhàn)略規(guī)劃，推動市場份額增長及品牌影響力提升； 2、深入分析行業(yè)趨勢、競爭對手動態(tài)及市場需求，制定針對性的市場推廣方案； 3、主導線上線下營銷活動的策劃與執(zhí)行，包括但不限于品牌合作、渠道拓展、客戶引流等； 4、建立并維護與關鍵客戶、行業(yè)合作伙伴的戰(zhàn)略關系，推動長期業(yè)務合作； 5、管理市場團隊，優(yōu)化工作流程，確保市場目標的達成及團隊高效協(xié)作； 6、監(jiān)控市場預算使用情況，定期評估營銷活動效果并提出改進建議； 7、協(xié)調(diào)跨部門資源，推動產(chǎn)品優(yōu)化及服務升級，提升客戶滿意度。 【崗位要求】 1、本科及以上學歷，市場營銷、工商管理、醫(yī)學或相關專業(yè)優(yōu)先； 2、5年以上美業(yè)或醫(yī)療健康行業(yè)市場管理經(jīng)驗，有成功市場拓展案例者優(yōu)先； 3、熟悉美業(yè)市場運作模式，具備敏銳的市場洞察力及數(shù)據(jù)分析能力； 4、出色的溝通協(xié)調(diào)能力及談判技巧，能獨立處理復雜商業(yè)合作； 5、具備團隊管理經(jīng)驗，擅長目標分解及績效推動； 6、對互聯(lián)網(wǎng)營銷、新媒體運營有深入理解，能結合行業(yè)特點創(chuàng)新營銷策略； 7、抗壓能力強，適應快節(jié)奏工作環(huán)境，能接受階段性出差。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!

1、在總經(jīng)理的領導下全面負責酒店的公關宣傳、市場開發(fā)、客源組織和酒店客房、宴會、會議的銷售工作； 2、根據(jù)市場狀況，結合本酒店實際情況，準備年度銷售預報.擬定制定切實可行的銷售預算及科學的市場營銷計劃和策略，確定主要目標市場、市場結構和銷售方針，報總經(jīng)理審批后組織實施，并定期向總經(jīng)理匯報銷售成果。根據(jù)市場情況及時修改銷售策略； 3、組織市場調(diào)研,收集和整理市場信息,為管理層提供完整準確的市場資料.掌握國內(nèi)外酒店市場動態(tài)及競爭對手的情況。定期分析市場特點和發(fā)展趨勢； 4、 經(jīng)常走訪客戶，征求客戶意見，掌握其他酒店出租率、平均房價，分析競爭態(tài)勢，根據(jù)市場變化和客戶需求調(diào)整酒店銷售策略，適應競爭需要。爭取提高酒店平均房價和市場占有率； 5 、建立、鞏固和擴展銷售網(wǎng)絡，密切聯(lián)系國內(nèi)外客戶，穩(wěn)定客源市場；積極參加國內(nèi)外的旅游宣傳和促銷活動，與各地客戶建立長期的良好合作關系，不斷開拓新市場、新客源； 6、不斷開拓市場，策劃重要的營銷活動，積極宣傳推廣酒店，有目的的組織公關活動，搞好公共關系，樹立酒店良好的社會形象，提高酒店知名度； 7、制定銷售部管理制度，工作程序，并監(jiān)督貫徹實施，嚴格控制酒店銷售費用開支，簽發(fā)開支范圍和標準，監(jiān)督銷售費用的使用； 8、組織銷售人員分析市場環(huán)境，制定和審核酒店客房出租率、平均房價和季節(jié)銷售預算，下達銷售任務，組織貫徹實施； 9、參加晨會，本部門會議及其它相關會議； 10、審核每天的業(yè)務報表，了解當日出租率及VIP接待情況，批閱銷售報告及客戶意見反饋書； 11、與總經(jīng)理及各部門緊密配合，加強橫向溝，建立良好的合作關系； 12、建立并維持部門科學的運作方式（如銷售系統(tǒng)、檔案管理系統(tǒng)、溝通機制等），保證部門的高效運轉； 13、選擇并培訓銷售隊伍，指導銷售人員并監(jiān)督銷售人員外出銷售活動, 確保完成預定市場計劃。合理調(diào)配使用部門員工，調(diào)動員工的積極性，定期對下屬進行績效考核評估,按照獎懲條例獎懲,并有計劃的進行培訓, 不斷提高銷售人員的銷售技巧、素質以充分發(fā)揮其工作潛力，提高員工的工作效率和業(yè)務水平。確保部門工作切實,高效率地進行； 14、與旅行社,交通部門和政府部門建立良好的合作關系； 15、完成每月市場報告； 16、參加酒店收款分析會議，掌握客戶拖欠款情況，分析原因，負責客戶拖欠款催收組織工作，阻止長期拖欠； 17、完成總經(jīng)理委派的其他工作