DUTIES AND RESPONSIBILITIES 工作職責
Responsible for safe transfer of guests from all determinedlocations.
負責將客人安全送達所有指定地點。
Create guest satisfaction through a pleasing personality,effective communication skills and should be first to greet the guest as pertime of the day.
憑借令人愉快的性格和有效的溝通技巧取得客戶的滿意,并且首先與客人打招呼。
Maintain good knowledge of the city routes locations andhotel facilities.
熟知城市路線、地點和酒店設施。
Maintain knowledge of flight timings and assist guest inhandling and loading baggage whenever required.
知曉航班時間,并按客人要求協(xié)助其處理和裝載行李。
Maintain a high standard of personal hygiene and be wellgroomed and well-dressed at all times.
保持個人衛(wèi)生, 隨時保持個人形象和穿著整潔。
Do utmost to learn names of guests, especially repeat andlong staying guests remaining alert to situations to offer assistance.
盡力熟知客人的名字,特別是回頭客和長住客,注意觀察情況以向客人提供協(xié)助。
Assist in valet parking when not assigned any duty.
在沒有工作任務時協(xié)助代客泊車。
Maintain detailed knowledge of facilities and services of thehotel and use this knowledge to promote the hotel to guests.
熟知酒店設施和服務情況,并以此向客人推銷酒店。
Keep abreast of activities in your city which may affectdriving times or routes and relay this to management.
了解所在城市的活動,如發(fā)現(xiàn)可能影響駕駛時間或路線的情況應向管理層匯報。
Responsible for the upkeep and cleanliness of the car usedfor guest transfer and assist with maintaining vehicles to hotel presentationstandards.
負責載客車輛的保養(yǎng)和清潔,并按照酒店形象標準對車輛進行維護。
QUALIFICATIONSAND REQUIREMENTS 任職要求
Required Skills –?工作技能
Efficientcommunication with Concierge and to meet all transfer needs of guests and hotelexecutives.
與禮賓部保持良好的溝通,及時有效完成內(nèi)外部的用車需求。
Validdriver’s license required for Hotel van and car.
符合酒店車輛的有效駕駛證件。
Gooddriving skill and no incident record.
良好的駕駛技能和無事故記錄。
Apassion for High level of customer service
高標準和熱為客人服務。
Qualifications –?證書
A1Driving Licence
A1駕照
5years driving experience and 6 months experience in guest service or customerservice, or an equivalent combination of education and experience.?
具有5年以上駕駛經(jīng)驗和6個月及以上對客服務經(jīng)驗或相關專業(yè)教育。