Onsibilities工作職責(zé)
Dormitory?Manager responsible for the team member residence day-to-dayoperations.
協(xié)助員工宿舍經(jīng)理負(fù)責(zé)員工宿舍的日常管理工作。
Dormitory?Manager Establish a system to strength the cleaning and security inteam member residence.
協(xié)助員工宿舍經(jīng)理建立衛(wèi)生及安全檢查制度來確保宿舍的衛(wèi)生和宿舍服務(wù)員的日常工作。
Maintaineffective communication with live-in team members, to improve the service inaccordance with team member’s opinions and suggestions.
能與入住員工宿舍的員工保持良好的溝通渠道,能針對員工提出的意見或建議進(jìn)行合理的積極的分析和反饋并能采取措施給予落實(shí)。
Conducttraining and assistance to dormitory attendant in order to improveperformance and work quality.?
給予員工速速額服務(wù)員必要的工作(崗位)培訓(xùn)及幫助,能讓員工保持良好的工作狀態(tài)和工作質(zhì)量。
Initiativelymonitor & ensure operation in each part of?Dormitory?maintainssmoothly.
積極、主動(dòng)地推動(dòng)、監(jiān)管員工宿舍所有區(qū)域之各項(xiàng)工作正常持續(xù)之運(yùn)作。
Resolvethe problem of facility and equipment in?Dormitory?swiftly, follow upfeedback & suggestion effective.
迅速解決宿舍區(qū)域的設(shè)備、設(shè)施故障及持續(xù)有效跟進(jìn)員工關(guān)于公寓管理的反饋和建議。
Assistresolve defects of facility and equipment in Lockers,?Dormitory.
積極協(xié)助人力資源部解決員工更衣室、員工宿舍設(shè)施/設(shè)備的故障。
Ensuresinformation of?Dormitory?& Lockers keep up-dated and accurate.
隨時(shí)更新電腦中有關(guān)員工宿舍和員工更衣室的信息,并確保信息準(zhǔn)確。
Ensuresdormitory attendant control, Distribute, collect the keys of?Dormitory?properly.
督導(dǎo)宿舍服務(wù)員妥善保管員工宿舍鑰匙,有效的管理鑰匙的分發(fā),回收和復(fù)制。
Ensuresfacility and equipment?Dormitory?Match up with standard ofGovernment/ Country.?
確保員工宿舍使用的任何設(shè)備及時(shí)參加并通過當(dāng)?shù)卣?國家的檢驗(yàn)/審查。
Managefacility inside & outside of recreation room, ensures first aids box &recreation tools in Employee Residence sufficient and brand-new.
管理員工活動(dòng)室內(nèi)外設(shè)施,確保員工宿舍辦公室內(nèi)租用設(shè)施以及急救箱的補(bǔ)給和更新。
Arrangetechnician take record of usage of water and electricity in Employee Residence,submit the record to Finance and owner on time.
安排人員每月按時(shí)抄、報(bào)宿舍水電記錄于財(cái)務(wù)部和業(yè)主方。
Handlecheck in & check out procedure for new hire, transfer and resignation.
安排新進(jìn)員工、員工調(diào)動(dòng)、員工離職的員工宿舍入住及退宿。
Any other duties may be assigned by supervisor.
完成上級布置的其它工作。
RequiredSkills?技能要求
General Skills: Must have handson management style; good communication skills; attention to detail, speed andaccuracy; prioritize, organize and follow-up; be a clear thinker, remainingcalm and resolving problems using good judgment; customerservice skills; follow directions thoroughly; understand a guest’s serviceneeds; work cohesively with co-workers as part of a team; work with minimalsupervision; maintain confidentiality of guest information and pertinent hoteldata; a good understanding of the industry.
基本技能:具備管理能力;良好的溝通能力;注重細(xì)節(jié)、效率及準(zhǔn)確性,良好的組織能力和執(zhí)行力;是一個(gè)清晰的思考者,能保持冷靜,使用良好的判斷力去解決問題;熟悉服務(wù)技能;始終遵循指示;了解客人服務(wù)需求;作為團(tuán)隊(duì)中的一員,能很好的與同事進(jìn)行團(tuán)隊(duì)合作;能獨(dú)立并自覺的完成工作;對客人信息及酒店相關(guān)數(shù)據(jù)保密;對行業(yè)有足夠的了解。
Technical Skills: Computerliterate and familiarity with databases and spreadsheets for data analysis.
專業(yè)技能:良好的計(jì)算機(jī)操作能力,熟悉數(shù)據(jù)庫和電子表格里面的數(shù)據(jù)分析。
Qualifications?學(xué)歷
High school qualification andabove is preferred.
高中及以上學(xué)歷。
Experience??經(jīng)歷
Minimum One years’experience in a Supervisory role in a hotel/resort, preferably in a luxury orultra-luxury environment.
至少一年酒店相關(guān)管理工作經(jīng)驗(yàn),做過奢華品牌酒店的優(yōu)先考慮。